Nestle Waters North America, Inc.

For the last months I have been having issues with my water being delivered on its originally scheduled date each month I have orderedI have *** *** and cant be lifting so I schedule my orders for when my roommate is home to bring the jugs inside and put it on the coolerMy most recent order was scheduled to be delivered on Wednesday June 20, since I recovering from surgery and my roommate was home with me this week to help care for me and my order was rescheduled for June 21st, then it was the 22nd, then it got rescheduled again to June and now I just got an email stating my order has now been rescheduled to June 26, I'm home alone and cannot lift these gallon jugs as I recover from surgeryI called ReadyRefesh on June 21st and again on June 22nd and given a *** excuse each time I called that they are having issues with delivery and that they had taken on over a new routesAs a courtesy they said they would give me additional gallon jugs for free

For th past months this company has failed to delivery my products on timeEach month my delivery is delayed countless times leading it to fall at least 2-weeks off the original delivery dateI have logged complaints directly with them and each time I’m promised it won’t happen again and it continues to happenMy June 15th delivery was just delayed different times and is now was told would be delievered July 2nd - not even in the month is should beThere is no resolution from them to issue me refunds for the service not being met on a timely manner and this should be escalated to their corporate office as wellTheir escalation team does not empathize tithe the customer and basically just told me this is what it is and nothing can be confirmed now if it will get better or notI want a month refund which totals about $My neighbors experi me the same service from them and combined we have over emails showing the delays in serviceThis needs to be addressed

To Whom it May Concern, Customer Experience Specialist, Tami M***, spoke with Mr*** regar*** the balance on his accountUnfortunately, the account was sent to a third party collection agency due to a misunderstan*** between ReadyRefresh by Nestle and Mr***We have removed the account
from a collection status and waived the balance for unpaid rental charges. The account has no balance due and is closed as requestedMr*** confirmed that this issue is now resolvedThank you, Tami M***

I pay this company monthly to deliver water to my apartment For some reason they are unable to make deliveries on timeDeliveries are always lateFor the last few months I have had to call to ask after days of no service despite the delivery date having been confirmed onlineCurrently, I was supposed to receive water on Wednesday 10/11/I spoke to a representative on Friday 10/13/who assured me the delivery would come today between 10am-12noon I called again this afternoon when water had still not arrivedThe rep said my water would be here by 5pmIt is now 9:45pm and no water ever arrivedTomorrow is Sunday, so I would imagine the next possible day for service is MondayWhy can't this business simply give an ACTUAL arrival date for this service for which I pay? It seems like their entire job is to get water to people who pay for itWhy is it that I need to speak to this company numerous times every month to get them to complete the service I pay for? This is terrible

ReadyRefresh continued to deliver bottles of water while on a holdThey delivered ~extra gallon water bottlesThey also scheduled a pickup and never showed upWe are moving and are being stuck with a huge bill, tons of waters, and a water cooler

I have cancelled my water deliveries (and not received and product) from this company since October and they continue to bill meI called and cancelled my
Account with them twice and disput the charge on my credit card every monthThey continue to bill me

Thanks to Nestle and to the Revdex.com for resolving this. I am very happy with the support everyone has provided to fix this. Stu
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005578, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To whom it may concern,I spoke with *** *** and her account has been settledShe will be expecting a refund of $55.21, her account will remain closed and all equipment has been returned.Thank you,Jennifer J*** Nestle Waters North America

To whom it may concern,I have left my contact information for *** ***His account is closed, equipment has been recovered and he is due a refund which will be sentI have requested that he let me know if he does not receive a check within days so that I may follow up for him.Thank
you,Jennifer J***Nestle Waters North America

To Whom it May Concern, Leah N***, Customer Experience Representative, spoke to *** *** regarding rescheduled deliveriesLeah discussed the rescheduled deliveries as well as offered the next delivery free of chargeUnfortunately, *** *** has already started service with
another beverage provider and wanted to close his account with ReadyRefresh by NestléLeah confirmed that we will pick up any empty bottles on June 27th Although we were unable to maintain *** *** as a customer, he was appreciative of Leah’s follow up to his complaintThis issue has been resolved Thank you, Tami M*** | Customer Experience Leader Nestlé Waters North America Tell us why here

Nestle *** *** Consumer Services attempted to reach Ms*** directly on December and December Each time they were unable to
leave a voicemail
""> We have re-submitted
the customers sample to be examined at our National Lab and will provide
Ms. *** with the results once they are
available. If Ms*** has any further questions, she may
contact our Consumer Services Center at
###-###-####, Monday through Friday, from 5:00AM to 5:00PM Pacific
Time. Please have her ask for the
supervisor on duty

To whom it may concern,I spoke with *** *** and have agreed to monitor his account to help provide consistent serviceWe agreed that this service is not deemed as a medical service and should not be relied on as suchWhile every effort will be made to ensure timely deliveries, it will be the
customers responsibility to ensure he has sufficient water for his health concerns through other means if necessaryI have provided my direct contact information. Thank you,Jennifer J***Nestlé Waters North America

I contacted Poland Springs letting them know that there was a problem with two of the cases of water that I received that they had a strange taste to them They offered to replace the two casesBefore they delivered I opened the last remaining case and it too had a strange taste to the bottled water Three cases were fine, three were not When delivery came he brought only two cases and said they would deliver another case later in the week I contacted *** *** to let them know I would not be home to receive delivery and changed my delivery date to Saturday June I received a confirmation from the company
On Saturday June 3rd, I waited the entire day, finally calling their customer service number just before closing because there was no deliver I was told that it's quitting time for them and they would deliver on Monday I told her to cancel, because I was not going to be home on Monday and that I was now fed up with the treatment from this company
I have

To whom it may concern,
Nestle Waters have a very bad website that is disconnected from their water dispatch serviceI cancelled numerous deliveries on their website, however they kept delivering water bottle and charged me for itI do not have a storage space, so I had to ask my neighbors to use their garage temporarily in order to keep their bottlesMy standard delivery schedule was bottles/weeksAt some point, I had over full bottles at my door
In August, I canceled the service and asked them to remove all full bottles (maybe or of them)They kept sending me invoices and late feesI only owe them the last month's billing of bottle in JulyThey keep calling me and harassing me for more money every monthThis is not right, and I/m being responsible for their delivery mistakes
I would really appreciate your help with this matter
Regards,
***

To Whom It May Concern: Our company has attempted to contact the customer via phone to resolve this disputePer the customer's resolution request, we are refunding the two late fees that the customer paidWe also credited a third late fee that was on the accountThe balance is
zero and the customer will receive a refund check in the mail for $in the next two weeksWe appreciate the feedback and the opportunity to work directly with our customer in order to resolve this matter

I requested cancellation of my service with ReadyRefresh, a Nestle CompanyMy first request was on May 27th, They responded on May 29th, saying that a representative would give me a call within days, the issue was not delivering what I had requested-I wanted extra water for the memorial day weekend- and I asked that my service be cancelledI never got the call and then a delivery person showed up out of the blue on May 30th or 31st-I can't remember exact date-and said that he was here to pick up my machine and bottles, I said okay but when he saw that I still had an unopened bottle, he said that he wasn't going to take it since I still had the bottle and they were just going to throw it out I finished the water and called and made arrangements for them to pick up the bottle on Thursday, July 6th between and I waited and at or so I called to see the approx time they might arrive and it was going to be between and p.mMy job called me at 10:and I had to

To Whom It
May
Concern:
We have
made three attempts to contact Mr*** regarding his concerns and did not
have the opportunity to speak with him as of yetThe account was sent to our
third party collection agency, *** and ***, before the thirty days
provided for final paymentWe have removed his account from the collection
agency and have brought the balance in house for a total of $An
adjustment for the cooler rental has been providedWe have left direct contact
information for Mr***
We
appreciate the feedback and the opportunity to work with Mr*** in order
to resolve this matter
Thanks,
Lauren C*** | Digital Communications Specialist
Nestlé Waters North America
O ###-###-####
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

To Whom It May Concern: We spoke with *** *** *n 11/14/in regards to his quality concerns with the taste of his cased product. *** *** will send in unopened bottles for testing. We will provide him with written follto the plant’s investigation. He accepted a
check for $and is satisfied with the resolution. We appreciate the feedback and the opportunity to work directly with *** *** in order to resolve this matter. Thank you,*
*** *** Customer Experience Specialist ReadyRefresh by Nestle/Nestle Waters North America *** *** *** *** ***
*** *** *** ***
* ***
***
* Tell us why here

To whom it may concern,I spoke with *** *** and we have a working agreement for the next several monthsI will keep in touch and monitor her deliveries and she will contact me if she has to change her scheduleLast delivery was finally completed to her satisfaction, although it was late. I hope to restore her confidence in our service. Thank You,Jennifer J***Nestlé Waters North America