Nestle Waters North America, Inc.

To whom it may concern:I was unable to speak with *** *** but left several voicemails and provided my contact informationI will be following account with the next expected delivery 8/3.Thank you,Jennifer J***Nestlé Waters North America

To Whom it May Concern:We spoke with *** ***s on January 9, in regards to his concerns. We apologized for his initial experience with our representative, as well as any potential delivery issues that may have caused the incorrect charge. Feedback has been provided in regards to
the delivery concerns, and at this time *** ***s has been credited for the amount of the disputed delivery - $36.89. This amount has been refunded to his credit card.We assured *** ***s that we strive for total accuracy in regards to his deliveries and billing and would never intentionally invoice him for any product that he did not receive. I asked *** ***s to contact me directly in the event of any future questions or concerns. *** ***s indicated that this matter has been resolved to his satisfaction at this time.Thank you for the opportunity to work with *** ***s to resolve this matter.*** ***Customer Experience SpecialistReadyRefresh by Nestle/Nestle Waters North America

To Whom it May Concern:We
spoke with Ms*** *** in regards to her concerns and her experience
with her water cooler. Because we truly appreciate Ms***’ many
years of business and loyalty to our company, we made what we feel is a very
reasonable offer, considering the
circumstances of this situation, as a
goodwill gesture Though this is not something that she accepted, we
appreciate the opportunity to work with Ms*** and address her concerns.Thank you,Kate O***Customer Experience SpecialistNestle Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

To whom it may concern,I spoke with *** *** and feel we have come to an agreement with regard to the service issues presentedI am awaiting a chargeback but have assured her the discussed refund will take place and the equipment issues have been resolvedPricing has been reduced (previously)
should *** *** decide to continue serviceI have provided my contact information and look forward to hearing from her again. Thank you,Jennifer J***Nestlé Waters North America

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***2, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Like everyone else, I have had repetitive rescheduling of deliveries without any notice at all No sense of urgency to provide what they have promised and no accountability whatsoever It's a bit strange actually, almost seems like a SNL parody, with customer service reps who are totally like "whatever, cancel if you want." I had a delivery last month that was rescheduled at least 4-times (lost count!) and the same thing is happening this month Someone should be looking into what is happening with this company Attorney General??

This company was consistently late with delivering my orderThey would push back the delivery date without notice, sometimes up to two weeksIt's been nearly one month since I canceled my service with them and they are continuing to charge me and have yet to come collect the empty water bottles and coolers from the office

To whom it may concern,I have been unable to reach this customer at the phone number providedI have left voicemail with my return contact # 3/29/and subsequent attempts have failed due to "mailbox is full" message (4/and again 4/10)The customer has escalated through our customer service
center and it appears the issue has been addressed.Thank you,Jennifer J***Nestlé Waters North America

I was a customer of the readyrefresh for more than yearsIn the last month company doesn’t provide service on the date they provide in the e mailThey used to send email notifications and the phone call about the date of the serviceIt’s all changed and their customer representative can’t give me a daySo I cancelled the contractAll I want now to pick up amply bottlesIt was scheduled for pickup on April It’s almost a month since scheduled pickup and the company keep changing dates all the timeIt’s impossible to know the dateNo notification, no emailsCompany is horribleAll I need the credit send to me back for empty bottles in amount of $

nestle waters failed to deliver water on Time for months my deliveries have been postponed in which ive been patient about, I WOULD JUST GO TO MY LOCAL SUPERMARKET and purchased a bottle until I got my delivery but my dispenser started to have trouble it failed to cool the water I called for a replacement on Wednesday July my delivery was scheduled to arrive friday July when I logged in to my account I noticed my delivery was pushed to Monday the 16th, Monday came around midday I look on my account for an update on delivery to my surprise it was pushed forward Again to Tuesday July I called the company and explained that I have children at the house and I cannot continue to buy water gallons its taking a toll on my back causing me great pain carrying bottles around all the time they need to commit to their promises well out of courtesy they added and extra two bottles at no charge and I went on waiting till the next day, Tuesday came still no delivery I called again they

I was a customer for many years and was left without water during hurricane Irma I was expecting a water delivery and it did not show on that day so I logged into my account and saw it was rescheduled for the next day without a warning r email When that delivery did not happen, I checked my account and saw that it was rescheduled without warning or email This happened for several days and by time I finally got hold of an operator they told me it was scheduled for Sept 12, the day a category hurricane hit the area We were under a mandatory evacuation order and had to leave and we did without water Had I know I could have gone to a store and purchased supplies but they kept their problems hidden

We were double billed for water delivery that we did not receiveOn 12/we were billed for 5gallon bottles of water and then on 12/were billed for another 5gallon water bottles We live in a single family house and have never needed gallons of water in a day period

Never ever ever get water on time
Always at least weeks late
Keep telling me it's coming tomorrow and it never does
The worst company in *** Waist of money

Customer Experience Specialist *** *** attempted to
reach Ms*** *** on March 18, leaving a voicemail. *** also
emailed Ms*** directly
on March requesting that Ms*** contact him
at her earliest convenience to discuss her experience with Arrowhead
Direct. Ms*** has requested *** Direct to stop attempting to
communicate with her as she does not wish to discuss the matter*** provided
his direct contact information should she have any further questions, or if she
would like to discuss the issue

Water deliver scheduled for September 7, has not arrivedChecking ReadyRefresh website, delivery is being moved further back with no notice and likely will not arrive anytime this week or next
Efforts made to resolve:
Attempted on Monday 9/4/to reschedule for earlier date but nestle did not provide any earlier dates and disabled all selections
Attempted to contact several times, only to receive recorded message stating call back later, for several days

To whom it may concern:I spoke with *** *** at the new contact # providedI believe we addressed all concerns, pricing has been updated and a one time credit offered to help offset past out of pocket expensesI will continue to monitor activity for this account. Thank you,Jennifer J***Nestlé Waters North America

Was a customer of Poland Spring for years and couldn't have been happier until Ready Refresh took over Deliveries are consistently unreliable, customer service absolutely unresponsive to my numerous emails and calls It's a same that what was once a wonderful service is now so poor it's not even worth it Given the premium price for the delivery service, this service is NOT worth it anymore Do yourself a favor and pick up your water at the supermarket Horrible service in every aspect with this company

To Whom it May Concern:We spoke with Mr*** on December 21, in regards to his concerns. We are sorry to hear of any misinformation that he may have been provided, and agreed to honor the initial agreed upon discounted rate that he received with his first delivery for the second
delivery made on July as well. Any late fees and cancellation fees have been removed, leaving the customer with a balance of $for these two deliveries. Mr*** feels that he has made a payment for the initial delivery, though our records do not indicate this payment. He will research this further and contact me directly with more information and/or to make his final payment.We look forward to speaking with Mr*** in order to fully resolve this issue, and appreciate the opportunity to address his concerns.Kate O***Customer Experience SpecialistReadyRefresh by Nestle/Nestle Waters North America

*** *** has been purchasing bottled water from Nestle for years and we had no issues until March where there were so many serious delivery disruptionsOur deliveries were getting delayed by 3-weeks and every time we called customer service they would answer it is coming tomorrow and delivery never arrivedWhen I would call back they would answer the deliveries were re-routed and we will receive delivery next day which never happenedThe service never improved and in between of June and July of we closed our accounts and switched our bottled delivery company which delivers on Time as promisedWe went through a lot of hassles getting water for staff and customers and spend double the time, money and effort in the whole ordealNestle failed in delivering the bottles as promised and we had to close the account out of frustration and lack of customer serviceImagine one day in your office without water! They think there should be no penalty for them to deliver water