Nestle Waters North America, Inc.

UNABLE TO CANCEL ACCOUNT, MIN MINIMUM HOLD TIME ON TELEPHONEF* *** *** *** *** *** *** *** * *** *** ** *** *** ** *** *** BOTTLED WATER
Ac*** ***

Complaint: ***
I am rejecting this response because:The message from MsM*** is generally an accurate description of where things stood following my June telephone conversation with MsN***, but it does not reflect the fact that MsN*** left open the offer of a free delivery in the event I changed my mind and decided to give ReadyRefresh another chance.I ended up discussing the matter with my wife on the morning of June 26, and she convinced me to give ReadyRefresh another chance. I called MsN*** later that morning, and she told me that the offer still stood, and that she would arrange for three 5-gallon bottles of *** water to be delivered free of charge at the time my empty bottles were picked up on June 27.Unfortunately, the delivery on June never occurred, and the empty bottles are still sitting outside my door. I called MsN*** again this morning (June 29), and she was very apologetic, and said she had previously called the local distributor who had confirmed that the delivery had been made. She said she herself was disturbed that the delivery had, in fact, not been made, and said she would arrange for a delivery to be made tomorrow (Saturday, June 30).I am very disappointed that I have given ReadyRefresh another chance, and they still have not been able to deliver (both literally and figuratively). I will say that MsN*** has been very helpful and gracious, and having someone at the company who I can call directly and who is familiar with the issues has been very helpful. It does seem, though, that there is something seriously wrong with ReadyRefresh's local distribution and delivery organization - something so wrong that they seem to be willing to deceive their own corporate headquarters about whether they actually perform deliveries.Sincerely, *** ***

I signed up for water delivery on December 18, I spoke with a person on the phone who set up my account I was told that I would be billed on the 18th and I would receive water every weeks I went onto my account a few weeks ago and saw that I was on auto pay I do not remember agreeing to that So I sent in the fax taking me off auto pay I went to check my account yesterday and I received the following message "We're sorry, but this account cannot be managed onlinePlease contact us for any account or delivery information." So I contacted support and they told me to call When I called today I was told that my credit card had declined I said it didn't decline I took myself off autopay I also stated that I was never told that I had to be on autopay for the first months, I wasn't told that, nor was there anything easily accessible in their literature stating that I needed to be on autopay I asked to speak to a manager and when I got to speak with one, I was told

This water delivery service is terrible, I called to cancel, and they said that I have to pay first to cancel, I have to pay my charge to cancel, I think its ridiculous

To whom it may concern,I spoke with *** ***We will work together to ensure her deliveries are timely and the service is back to the standard she expectsI have provided my direct contact information. Thank you,Jennifer J***Nestlé Waters North America

To Whom it May Concern:We have attempted to contact Ms*** four times (twice by phone and twice by email) in regards to her concerns, leaving our direct contact information each time. Unfortunately we have not yet heard back. We look forward to the opportunity to speak with Ms
*** in order to resolve these issues.Thank you,Kate O***Customer Experience SpecialistReadyRefresh by Nestle

We have faithfully used and PAID for water delivery from ReadyRefresh for over years However, for the last months they have failed to deliver our water when expected Not only that, but they send reschedule notices DAY OF and without warning Last month during the worst wind storms we've had, they rescheduled every single day for a weekThat meant we would leave our bottles out, they'd blow around our yard, we'd collect them then do the same all over again Disgrace We PAY for a service that they fail to provide I wouldn't go to a gas station, pay for a full tank then drive away without filling up, so why am I paying them for a service every month for them not to deliver? We live on a well, so bottled water is almost a necessity, yet we go weeks without the drinking water we want/need causing us to purchase plastic bottles from the store because they can't deliver when expected HORRIBLE

To whom it may concern,I have contacted customer and we have agreed to a refund amountI will provide documentation via email, account is and will remain closedCustomer has my direct contact information.Regards,Jennifer J***Nestle Waters North America

I have been a customer since December
I don't even know where to start I was repeatedly sent product before my "every months" recurring order was due I complained over and over and I was issued refunds for the extra orders after lots of wasted time, and then it would just happen again This business has wasted more of my time and overcharged in ways I have not experienced with any business of any kind ever
When I finally moved away from *** in July 2017, I spoke with the customer service person at great length and they said that I could leave the water cooler for pickup in the secure and locked foyer of my apartment building where the delivery guy usually left the water bottles for delivery (sometimes he brought them to my door, sometimes he didn't) I called again to confirm the water cooler was picked up, and they said it was not there when they arrived I had no way of disputing what actually happened and agreed to pay for the thing out of pocket an

To Whom it May Concern, Thank you for bringing this complaint to our attention. We are sorry to hear about *** *** experience with our company. Our records indicate that these deliveries were requested and received, and we regret to learn that this was not the case.We
attempted to reach the customer by phone three times in regards to these concerns; on 12/19/16, 12/20/16, and 12/22/16. When we were unable to reach the customer, we emailed the included email address. We have not received a response.In an effort to resolve this matter, we have removed the remaining account balance. If there is anything further that we are able to do to ensur* *** *** **tisfaction with our company, we hope to speak with them to resolve any outstanding issues. Thank you for bringing this matter to our attention, and for the opportunity to resolve these concerns.*** ***
*** *** ***
*** ** *** *** *** *** ***a)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
We have been playing phone tag, and I relayed my concerns about 1) delivery dates that are on my bills, emailed to me and phone to me not matching up with the actual pick up/delivery dates since October 2017, 2) the billing of rent that started randomly in 2014, 3) my overall frustration with reaching out using their "contact us" link, being told that we would receive a follow up with hours but never receiving a callIt was only after I filed a Revdex.com complaint that I received a response. I am glad the Revdex.com was able to mediate and I feel the response was fair and I will accept it.
Sincerely,
*** ***

Even after I called to ask them to stop they kept delivering two bottles of water a week to a 100sf office with a massage table in it, until there were bottles and wouldn't stop deliveringThey wouldn't pick up the bottles or refund I cancelled the account in April but they kept delivering and not picking up their equipment and kept billingcalls later between May and November they kept delivering and billing meThe customer service number people are nice and refunded most of the charges but I've spent hours on this and the company fails to respond to order cancellation and kept delivering unwanted products and leaving their equipment on my property and billing my card automatically

I usually get two deliveries a month of three cases of waterMy delivery was supposed to come on June and it didn’t then on June and it didn’t then on June and they send me a text or an email I should say saying that the delivery will not be here until the fifth if it comes at allI’ve tried calling them but no one ever answers the phoneAlso I’ve had to actually go out and buy cases of water which isn’t really a big deal but That is what I am paying them forI don’t know if I will receive my cases of water but at this point I believe I want to cancel my account with them because they’re unreliableI would like to be compensated in some way for having to shell out more money for cases of water in the supermarket that I’ve paid for with this company and I’ve never received

To Whom it May Concern:We attempted to reach *** *** in regards to her complaint and hope to hear from her in order to discuss this matter further. Our records indicate that *** *** requested to close her account upon a phone call to our Customer Service Center on January
2017. If this is not the case, we truly apologize for the error as we would never intentionally close an account against our customers' wishes.After reviewing the complaint, we have ensured that her account is fully closed and refunded her credit card for the charges incurred after the erroneous February delivery. While we hope this resolves the matter, we do hope the have the opportunity to speak with *** *** and if possible, continue to earn her business in the future.Thank you for bringing this matter to our attention.*** ***Customer Experience SpecialistReadyRefresh by Nestle/Nestle Waters North America

We arranged for an employee to be present at *** *** *** *** *** ** *** on Wednesday, December 20, between a.mand p.mESTso that *** *** Nestle employees could pick up their water cooler and empty bottle for account number *** No one is at that site anymore, so we took time out of our production manager's day to send her down there to be present for the pick up and gave them phone number ###-###-#### which rolls over to our *** office
We have no missed calls from 9:a.m., the time they said their driver showed up The door was unlocked until 10:a.m., a full hour later, and briefly, when our production manager took a break to use the restroom
At around p.m., I was told that no one had come or knocked to collect the supplies I called their ###-###-#### to explain that no one had come by They said that a driver stopped by at 9:a.mand tried to call and open the door, but it was locked This is a li

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

I emailed to cxl my water delivery services, 0n 4/15/18, they sent an email stating to call to cxl, so I called the lady on the phonetold me they would come pick up the cooler and extra water bottles on 4/ and they they would "credit my account for $20" for the cooler return this was on 4/16/18, they set a time to come pick up the cooler, they came outside the house and took water but never picked up the cooler, my mom was waiting all day, again I emailed stating they never picked up the cooler they email responded and said they would contact me they did not, I called two times and could not reach customer service it said they were to busy and to go online or call back it hung up on me, I sent another email saying they should contact me immediately they did not, then after two weeks they charged my bank account $(should be $because they owed me $for the cooler return but they never picked it up as promised ) but they never picked up the cooler so charged me $even though n

I purchased a home and movedI cancelled the water delivery yet suddenly water was deliveredI called and calledI was told I would get a final bill for $and that did not happenIt was for $I calledCollections calledThey created a ticketI was never told the resultWhile I do not think I should pay for items I cancelled I was told I had to pay for the water deliveredHowever, $is unreasonablePlease correct the bill and contact me so I know it is corrected so I can pay it

I was a customer of ReadyFresh by nestle for months, they always delivered late sometimes a week later and without giving any noticeThey said they couldn't do anything about itI live in Manhattan and I had to cancel their terrible serviceNow I buy water from the storeTheir delivery service is totally unreliable and lack in communication skills

So I placed an order to get cases of water from zephyrhills delivery.comThe company that delivers the water and has taken over the zephyrhillsdelivery.com site is ReadyRefresh by NestleWe have Hurricane Irma headed toward Florida and I was given a confirmation code with the date that it'd be delivered on THURSDAY THE 7thWhich would be today
Tried to call their customer service after receiving a call from them at 6pm EST stating my delay for Friday's delivery was pushed backNo date givenNothingWhen I tried to call back, their phones were oh so conveniently downWorried, I logged into my account for readyrefresh and my order is now showing the 13th!'!? Days after a horrible hurricane is going to hit! They did not give any ample notice to their customers and didn't even notify me in a more convenient time and just pushed my date back as if that was just okIt wasn't and isn't ok!!! That is highly unacceptable!!!
Me, my dog, my roommate and his dog and his 80+ year ol