Natural Green Cleanse

Hello,
 
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 10/21/2014
14 Days later, your trial ended: 11/3/2014
You Cancelled: 11/13/2014
 
 
Your account has been fully closed, refunded and marked for resolution.
 
 
Thanks,
Natural Green Cleanse
###-###-####

Dear [redacted],
 
 
We have on file that you were only charged $4.95 and $1.99 for shipping and shipping insurance. Your account has been closed and refunded the $4.95 which will take about...

3-5 business days to process. The confirmation number for this refund is 768596. 
 
Thanks,
Rejuval Skin Support
###-###-####

Dear [redacted] 
 
We can not find your account with any of our systems. Also, those charges and employees listed are not associated with our company. Please make sure that you are contacting the right...

company. To make sure that you are not in our systems, please send us any possible Order Id, User Id or the last 4 digits of the card used. 
 
 
Thanks,
Natural Green Cleanse
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The bank called me today and let me know all the refunds were made. Thank You Very Much, I appreciate it!
Best Regards,
[redacted]

Dear [redacted]
 
 
The refund for $89.99 has been refunded already and it will be back in you account within the next couple of business days. The confirmation for the refund for Natural Green Cleanse, ($88.92), is 532848 and will be processed upon receipt of that unopened trial bottle. 
 
 Thanks,
Natural Green Cleanse
Support
###-###-####

Hello,
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92  is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date.
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly in the cart as well as you must tick the checkbox before
ordering. As well as numerous other locations.
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you ‘checked'.
Your Trial Began:10/18/2014
14 Days later, your trial ended:11/4/2014
You Cancelled:11/17/2014
Your account has been fully closed, due to any confusion that seems to have
occurred, we have refunded the past order in FULL, and marked your account for
resolution. If you have any further questions, please contact us at our support
number below. However your account has been refunded, and closed. We apologize for
any confusion surrounding our offer, and hope that we made it clear where all of our
terms were noted. However, since we see you have some confusion and are unsatisfied,
we are here and happy to resolve your issue. Please contact us with any further
questions.
Thanks,
Natural Green Cleanse
###-###-####

Hello,
 
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 10/18/2014
14 Days later, your trial ended: 11/3/2014
You Cancelled: 11/7/2014
 
 
Your account has been fully closed, refunded and marked for resolution.
 
 
Thanks,
Natural Green Cleanse
###-###-####

Dear [redacted],
 
 
We have on file that your 14 day trial started on December 31st and ended on January 13th. Since you did not call to cancel within this trial period you were charged the...

full price of the trial bottle which is $97.28. This also puts your account on a monthly auto renewal program which is why you were sent another shipment of Rejuval Skin. However, we have cancelled your account and processed a full refund for the February 13th charge which will take 3-5 business days and the confirmation number for this is 50424. If you have any unopened bottles, you can send them back to our shipping facility for a full refund upon receipt. 
 
Address:
Rejuval Skin Returns
[redacted]
 
Also please clearly write this RMA number on the outside of the package:
REJ28757
 
Please contact us if you do not receive a refund in the next 3-5 business days or if you have any questions sending the bottle back. 
 
Thanks,
Rejuval Skin Customer Support 
###-###-####

Dear [redacted]
 
 
Thank you for sending back the unopened bottles. We have refunded the charges of $89.99 and $88.92 which will take 3-5 business days to...

process.
 
 
Thank you,
 
Natural Green Cleanse

Dear [redacted]  
 
Upon signing up to Rejuval Skin services
you agreed to enroll in a 14 day...

trial program. Once this period ended and we
had received no word from you wishing to be removed from the trial, your subscription
converted into a monthly auto-ship program at a cost of $97.28 per
month. This service gets you a new 30-day supply of Rejuval Skin shipped to you
once per month. The first $97.28 is for the full price of the trial bottle, as
the trial has expired and you are outside the trial date. Upon signing up you
checked the checkbox stating that
you have read agreed and fully understood
the terms of service, and section 4 is where you can find all of the trial
terms outlined, as well as directly on the order page in paragraph form. We do
not issue a full refund unless you are inside the trial period.
As stated in the terms that you ticked
that you have "read, fully understood, and agreed to" clearly state
that the trial begins on the date the order is placed. These terms were not
separate, as you can see on http://rejuvalskin.secureweboffer.com/offer/1/cc
they are directly under the cart as well as you must tick the checkbox before
ordering.
Additionally, in your confirmation email
that we sent immediately after purchasing, it stated: "Please be aware
that your trial starts today, the date your order was placed." We send
that as a courtesy reminder even though these terms are stated on the ordering
page and in the terms that you checked.
Please call in for any further questions,
however your account has been fully closed and marked for resolution.
Thanks,
Rejuval Skin Support
###-###-####

Hello,
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. Upon
signing up you checked the checkbox stating that
 
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked. 
 
Please call in for any further questions, however your account has been fully closed, there will be no further shipments or payments. However your account has been fully closed and marked for resolution.
 
Thanks,
Natural Green Cleanse
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Two reasons
The day that I filed this dispute with Revdex.com I spoke to a person at this business and explained that I did not agree to being on their automated shipping. I told him that I also wanted a refund on two jars sent in January and in February that I did not order. He then told me that since I did not call to cancel further shipments, he would not give me a refund. I told him I did not call because I did not receive notification that by ordering a trial jar that I would be receiving automatic shipments and I had no knowledge of more shipments taking place.He insisted that it was my responsibility to call to stop further shipments. 
He advised me that I should return the jar that arrived in March. And, he advised me that my account is now closed and further shipments would be stopped.
I then called USAA, my credit company, and filed a dispute because I wanted a refund for the two jars I did not order. USAA Fraud Unit advised me to return all three jars and request a refund. I did return the three jars by Registered Mail, Return Receipt Requested.
I want to receive a full refund of the two jars I did not order. I want a cancellation of the third jar, which I did not order. I want my account to be closed and receive no further shipments as the Customer Service said it would. He did not tell me that I need to call again to close my account and receive no additional shipments.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I would like to review this section as stated and like to see where this is explained that these charges would be on going. Second, who is Green Natural Green Cleanse? When I checked the address of the product I found that there were 6 different businesses all working out of the same address. I also sent this product back with a letter and a copy of the scam network site, as well as the the other lists of complaints. Are you telling me that I cannot EVER cancel this. I notified them in writing of my refusal. Where did they EVER quote their costs. I could not find this on their website
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: there product does not work.I have the new shipment they sent to me. the day it was in my mail box I made numeress calls to the company.I was told I needed a code to put on the package to return it. and would be sent an email with the code, I never recevied an email with a code. called the the next day was told the same thing.and once they recevied the product I would be refunded.then was put on hold waiting for the code.so if they could just tell me how to ship the unopen package back and refund my money for the product DOES NOT WORK.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Apparently, in JJR Media's 25 page terms and conditions, it somewhere states that you are signing up for a subscription! What? I would never had done that! 14 day trial? How can I return the product within 14 days if I didn't even know that I was signing up for anything! Legally, this subscription notification should not be a part of the terms and conditions, it should be stated in the advertising of the product AND on your order form/invoice.

SCAM! I called my bank to try and stop payment. The first bank customer service representative that I talked to told me she had the SAME thing happen to her with the SAME company. Then bank's claim/fraud department told me that they deal with this company on a daily basis.

This is a great example of a legal change that needs to happen to protect users from deceptive advertising!

To add to my misery. I didn't think the first order of Garcinia Cambogia and Green Cleanse went through, so I processed it a 2nd time! Now I am stuck paying almost $90 x 4 = $360!!! (Actually, [redacted], the customer service manager at JJR Media, said he would reimburse me for 1 bottle. Great. I now only have to pay $270!)

I thought I was purchasing 1 bottle of Cambogia and one bottle of Natural Green Cleanse supplement. I thought I was being charged an a discounted rate of around $5 (ea for 2 bottles) in order to get me to try the product. Barely 2 weeks later, 10/24/14, they took approx. $355 out of my account without my knowledge or known authorization. The company states that I checked a box to specifically sign up for the subscription.

The first time I called. I was on hold for over 12 minutes. I spoke to lady that put me back on hold for a couple of minutes, and then hung up. I called back. I was on hold for almost 13 minutes. I was on the phone a total of almost 24 minutes.

Desired Settlement: I would like them to refund the entire amount. You can have your product back. Yes, they are open. 1 pill is missing from two of the bottles.

To the individuals that work for this company: YOU know this is deceitful. I can't afford this! How do you live with yourselves???

Signed,
Honest Human Being

Hello,
Upon signing up to Natural Garcinia Cambogia services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription converted
into a...

monthly auto-ship program at a cost of $89.99 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $89.99 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgarciniacambgoai.net/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
Your Trial Began: 10/18/2014
14 Days later, your trial ended: 11/9/2014
You Cancelled: 3/20/2015
Your account has been fully closed, due to any confusion that seems to have
occurred, we have refunded the past order in FULL, and marked your account for
resolution. If you have any further questions, please contact us at our support
number below. However your account has been refunded, and closed. We apologize for
any confusion surrounding our offer, and hope that we made it clear where all of our
terms were noted. However, since we see you have some confusion and are unsatisfied,
we are here and happy to resolve your issue. Please contact us with any further
questions.
Thanks,
Natural Garcinia Cambogia
1-800-387-1146

Dear [redacted],
 
 
We have on file that you ordered the 14 day trial of Rejuval Skin which began on March 8th and ended on March 21st. You did not call to cancel your trial inside the time...

period and were billed the full price of the trial bottle for $97.28. This was a 30 day supply and this puts you on a auto shipment program, (your account has been cancelled already). Also, Skin HD is a different company and you will have to contact them regarding your account. We can process a full refund of $97.28 if you send us the unopened product back. Please respond ASAP so we can resolve this issue. 
 
 
 
Thanks,
Rejuval Skin
###-###-####

Dear [redacted]
We have refunded the...

Natural Garcinia Cambogia charge of $89.99 and this will take 3-5 business days to process. The confirmation number for this refund is 834034. We can not refund the other charge of $88.92 because you agreed to the terms and conditions of a 14 day trial and failed to cancel inside the trial period. A link to our terms and conditions is listed below. Please let us know ASAP if the refund does not process in your bank account within the given time period. 
http://naturalgarciniacambogia.secureweboffer.com/offer/1/cc
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/
Thanks,
Natural Garcinia Cambogia
Support
###-###-####