Natural Green Cleanse

Hello,
 
 
Upon signing up to Natural Garcinia Cambogia services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your...

subscription converted
into a monthly auto-ship program at a cost of $89.99 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $89.99 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgarciniacambgoai.net/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 9/24/2014
14 Days later, your trial ended: 10/7/2014
You Cancelled: 10/10/2014
 
 
Your account has been fully closed and marked for resolution, please call in so we can provide a refund.
 
 
Thanks,
Natural Garcinia Cambogia
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
 
Regards,
 
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
 As stated in my 1st complaint,  Garcinia Cambogia did not follow their own terms as stated on their site:    You will be charged $79.99 after 14 days of purchase and you will automatically be enrolled in our auto-pay program.  I was put into "auto-pay" after only 11 days & I was charged $89.99, so Garcinia Cambogia did not abide by their terms.
I maintain that they did not follow their stated terms so I would like a complete refund.
Also, I feel that there is an ethical issue here.  How can it possibly be legal for a business to absolutely refuse to do a refund, if they did not follow their own guidelines. 
Thank You ,
[redacted]
cambogia
Regards,
[redacted]

I recently purchased two products from this company. Apparently in very small print it said that if you don't cancel in 30 days you will be charged the full amount of $89 and $79. Well, needless to say I was charged so I called and cancelled. Low and behold this month I was charged again for $89. I just called them and according to them I didn't cancel one of the items because I didn't call two numbers. What? This is a scam business who hopes you won't read the fine (and I mean fine) print to know how to cancel so they can continue to bill you every month.

Hello,
 
 
Due to the poor customer service you experienced on the phones we have
gone ahead and refunded all of the charges in your account. You 
were simply charged because you enrolled in to the program by purchasing...

the 
trial bottle. Upon signing up to Natural Garcinia Cambogia services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription converted
into a monthly auto-ship program at a cost of $89.99 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $89.99 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgarciniacambgoai.net/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 9/21/2014
14 Days later, your trial ended: 10/4/2014
You Cancelled: 10/6/2014
 
 
Your account has been fully closed, refunded and marked for resolution.
 
 
Thanks,
Natural Garcinia Cambogia
###-###-####

Order there Green cleanse for a total of 15.95. 2 weeks later I was charged $170.99 with no notification that I would receive more pills. Called Green Cleanse and was told I needed to cancel my subscription. I was never told I was under any subscription at any time. Customer rep told me she canceled my order and Would receive an email with the address to send back the diet pills. When I received the email there was no info or mailing address to return the product.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 10257356
I am rejecting this response because:I deeply appreciate the actions thus far into my complaint. I notified my bank immediately to have them also look into it and they were able to refund my money. What I didn't get back was all the "foreign fees" they separately tacked on to my account. (I had to close out my bank card to prevent any further fees) I don't understand why they are charging Any foreign fees to begin with when their company is in Florida!! I wish there was a way to forewarn others of this
Regards,
[redacted]
I deeply appreciate the actions thus far into my complaint. I notified my bank immediately to have them also look into it and they were able to refund my money. What I didn't get back was all the "foreign fees" they separately tacked on to my account. (I had to close out my bank card to prevent any further fees) I don't understand why they are charging Any foreign fees to begin with when their company is in Florida!! I wish there was a way to forewarn others of this. 
 
Thank you for everything,
[redacted] 
I deeply appreciate the actions thus far into my complaint. I notified my bank immediately to have them also look into it and they were able to refund my money. What I didn't get back was all the "foreign fees" they separately tacked on to my account. (I had to close out my bank card to prevent any further fees) I don't understand why they are charging Any foreign fees to begin with when their company is in Florida!! I wish there was a way to forewarn others of this. 
 
Thank you for everything,
[redacted]

Hello,
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. Upon
signing up you checked the checkbox stating that
 
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked
Please call in for any further questions, however your account has been fully closed, there will be no further shipments or payments. However your account has been fully closed and marked for resolution.
 
Thanks,
Natural Green Cleanse
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  As stated,  I did call in that 14 day period.  If ordered it on Jan 1st,  I have until the 15th to cancel. That is the correct 14 day period.  I did state I tried to call on the 14th but phone was disconnected. I called on the 15th earlier in the day than I did when I ordered.  It is not ethical to give someone a trial and the product takes 6 -10 days to get there and give consumer only 4 or 5 days to try it. 
Regards,
[redacted]

Hello,
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92  is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date.
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly in the cart as well as you must tick the checkbox before
ordering. As well as numerous other locations.
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you ‘checked'.
Your Trial Began: 9/14/2014
14 Days later, your trial ended: 9/27/2014
You Cancelled: 12/5/2014
Your account has been fully closed, due to any confusion that seems to have
occurred, we have refunded the past order in FULL, and marked your account for
resolution. If you have any further questions, please contact us at our support
number below. However your account has been refunded, and closed. We apologize for
any confusion surrounding our offer, and hope that we made it clear where all of our
terms were noted. However, since we see you have some confusion and are unsatisfied,
we are here and happy to resolve your issue. Please contact us with any further
questions.
Thanks,
Natural Green Cleanse
###-###-####

Hello,
 
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 
14 Days later, your trial ended: 
You Cancelled: 
 
 
Your account has been fully closed and we provided a refund for $88.92.
 
 
Thanks,
Natural Green Cleanse
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I contacted my bank and verified that all funds that they charged my account have been credited and resended. all charges are are reversed. I am satisfied. thank you so much in your help with this matter.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]
 
Please be notified, that the recent shipment of Natural Green Cleanse has been returned back to you , as of this week. Plus a letter stating I "DON'T want anymore shipments of this product sent to me"!!!!!!!!!
Your company has caused me much stress.

Hello,
Upon signing up to Total Cleanse Plus services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription converted
into...

a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Total Cleanse Plus shipped to
you once per month. The first $88.92  is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date.
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly in the cart as well as you must tick the checkbox before
ordering. As well as numerous other locations.
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you ‘checked'.
Your Trial Began: 11/23/2014
14 Days later, your trial ended: 12/6/2014
You Cancelled: 1/12/2015
Your account has been fully closed, due to any confusion that seems to have
occurred, we have refunded the past order in FULL, and marked your account for
resolution. If you have any further questions, please contact us at our support
number below. However your account has been refunded, and closed. We apologize for
any confusion surrounding our offer, and hope that we made it clear where all of our
terms were noted. However, since we see you have some confusion and are unsatisfied,
we are here and happy to resolve your issue. Please contact us with any further
questions.
Thanks,
Total Cleanse Plus
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 9891416
I am rejecting this response because:
All the company did was copy and pasted their initial response.
My daughter did not knowingly sign up for any "membership".  By reading all of the other complaints, most people don't catch the scam until it is too late.
PLEASE FORWARD ME YOUR REFUND POLICY FOR THE UNOPENED BOTTLE I WANT TO RETURN.  YOU TOLD ME THAT YOU ACCEPT FULL REFUNDS FOR UNOPENED BOTTLES AND TOLD ME YOU WOULD SEND ME THE ADDRESS AND DETAILS OF WHERE TO SEND FOR A FULL REFUND FOR THE UNOPENED BOTTLE, I HAVE REQUESTED THIS INFORMATION AT LEAST 6 TIMES.
As for the initial bottle, I will have my daughter dispute the charges with her bank and discuss with my attorney what my next steps should be.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. Upon
signing up you checked the checkbox stating that
 
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
 
 
Please call in for any further questions, however your account has been fully closed, there will be no further shipments or payments. However your account has been fully closed and marked for resolution.
 
Thanks,
Natural Green Cleanse
###-###-####

Hello,
 
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 9/28/2014
14 Days later, your trial ended: 10/11/2014
You Cancelled: 10/14/2014
 
 
Your account has been fully closed and marked for resolution, we have also
refunded the charges of $88.92 and $89.99.
 
 
Thanks,
Natural Green Cleanse
###-###-####