Natural Green Cleanse

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: 1[redacted]
I am rejecting this response because:
A couple of days later after the order, I was contacted by phone thanking me about the order. Then I was offered another service, which I refused...I specifically requested to only be charged for the $4.95 shipping fee. The guy stated that I was only be charged for the shipping fee and nothing more.  A week after I received the item (No contact info enclosed btw) my credit card was charged. That's when I immediately contacted my credit card company.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: So far My account has not been credited.   The order #548630 was used in the company's e-mail stating I would receive a credit for $89.99 for one of the trial bottles of their product.  The next e-mail used order # [redacted].
I will be sending the unopened bottle of Natural Green Cleanse back today (using JJR 532848 as instructed in your last e-mail) .  I need confirmation in writing  that my VISA account will be credited for the remaining $88.92.  The total refund that needs to be credited is $178.91.  Then I will be satisfied that JJR has complied.
Regards,
[redacted]

Hello,
 
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 9/11/2014
14 Days later, your trial ended: 9/24/2014
You Cancelled: 9/25/2014
 
 
Your account has been fully closed and marked for resolution, please call in so we can provide a refund.
 
 
Thanks,
Natural Green Cleanse
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,
 
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 10/27/2014
14 Days later, your trial ended: 11/9/2014
You Cancelled: 11/10/2014
 
 
Your account has been fully closed, refunded and marked for resolution.
 
 
Thanks,
Natural Green Cleanse
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: I never ever ordered a bottle of skin serum at $100.00 a bottle. I was led to believe that I could use the product and if I was happy with it then I could begin a business relationship with said company.  I spoke to a representative from rejuval with in the alotted time allowed, and communicated clearly that I was not happy with the product and I offered to mail back the bottle I had received.  At this point the representative seemed to get angry and ended up hanging up on me.  i remember thinking how glad I was to never have to deal with this company and their very unkind employees.  Maybe I was naive or just plain stupid but from the beginning I honestly trusted the company and have learned a valuable lesson.  No I will not pay 50.00 for a product I didn't like and cancelled within the time I was given.  
Regards,
[redacted]

Hello,
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92  is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date.
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly in the cart as well as you must tick the checkbox before
ordering. As well as numerous other locations.
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you ‘checked'.
Your Trial Began:11/29/2014
14 Days later, your trial ended:12/12/1014
You Cancelled:12/14/2014
Your account has been fully closed, due to any confusion that seems to have
occurred, we have refunded the past order in FULL, and marked your account for
resolution. If you have any further questions, please contact us at our support
number below. However your account has been refunded, and closed. We apologize for
any confusion surrounding our offer, and hope that we made it clear where all of our
terms were noted. However, since we see you have some confusion and are unsatisfied,
we are here and happy to resolve your issue. Please contact us with any further
questions.
Thanks,
Natural Green Cleanse
###-###-####

I have had trouble receiving my refund for four bottles that were returned over three weeks ago. I have called five times which I have only spoken to a person once. Very unhappy and will keep sending negative reviews in regards to this company.

Dear [redacted],
 
We have on file the you are sending back the latest shipment for a full refund upon receipt. Once we receive that package this refund will take 3-5 business days to process. If you do not...

call within the 14 day trial period, you will be charged the full price of the trial bottle and be placed on a monthly auto renewal program. Your account has already been cancelled and there will be no further charges or shipments billed to your account. 
 
Thanks,
Natural Green Cleanse
Support
###-###-####

Dear Beverly Schmid,
 
We have processed a 50% refund on your accounts which will be $89.99, this will take 3-5 business days to process and your confirmation number is 540226. The card on file is a Visa with the last four numbers being [redacted] We can not process a full refund for the Natural Green Cleanse account because you failed to cancel within your trial period that you agreed too. Both accounts have already been cancelled and there will be no future charges. Please contact us if there are any issues with your refund. 
 
 Thanks,
Natural Green Cleanse
###-###-####

Dear [redacted]
 

We can offer you a 50% refund which would be $48.64 and take 3-5 business days to process. Your trial ended on March 21st and we have on file that your account was cancelled on March 24th. However we would like to offer that refund to meet you in the middle and please contact us ASAP if you want us to process the partial refund. 
 
 
Thanks,
Natural Green Cleanse
Support
###-###-####

Hello,
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. Upon
signing up you checked the checkbox stating that
 
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Please call in for any further questions, however your account has been fully closed, there will be no further shipments or payments. However your account has been fully closed and marked for resolution.
 
Thanks,
Natural Green Cleanse
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hello,
 
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 10/7/2014
14 Days later, your trial ended: 10/20/2014
You Cancelled: 10/29/2013
 
 
Your account has been fully closed and refunded for $88.92.
 
 
Thanks,
Natural Green Cleanse
###-###-####

Hello,
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. Upon
signing up you checked the checkbox stating that
 
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
Your Trial Began: 
14 Days later, your trial ended: 
You Cancelled: 
 
Please call in for any further questions, however your account has been fully closed, there will be no further shipments or payments. However your account has been fully closed and marked for resolution.
 
Thanks,
Natural Green Cleanse
###-###-####

Hello,
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Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. Upon
signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ they are
directly under the cart as well as you must tick the checkbox before
ordering.
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
Please call in for any further questions, however your account has been fully closed, there will be no further shipments or payments. However your account has been fully closed and marked for resolution.
Thanks,
Natural Green Cleanse
###-###-####

It have received emails from Total Cleanse Plus confirming that they have refunded me in full. I will wait 5 to 10 business days to see if my credit card was refunded. Thank you again for all of your support.  
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted],
 
A full refund has been processed on your account. There will be 2 credits of $97.28 in your account within 3-5 business days. The confirmation numbers for these are 33421 (January) and 59858 (March).
 
 
 
 
Thanks,
Natural Green Cleanse
Support
[redacted]

Hello,
Upon signing up to Natural Garcinia Cambogia services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription converted
into a...

monthly auto-ship program at a cost of $89.99 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $89.99 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgarciniacambgoai.net/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
Your Trial Began: 10/15/2014
14 Days later, your trial ended: 10/28/2014
You Cancelled: 3/18/2015
Your account has been fully closed, due to any confusion that seems to have
occurred, we have refunded the past order in FULL, and marked your account for
resolution. If you have any further questions, please contact us at our support
number below. However your account has been refunded, and closed. We apologize for
any confusion surrounding our offer, and hope that we made it clear where all of our
terms were noted. However, since we see you have some confusion and are unsatisfied,
we are here and happy to resolve your issue. Please contact us with any further
questions.
Thanks,
Natural Garcinia Cambogia
###-###-####