Natural Green Cleanse

Hello,
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. Upon
signing up you checked the checkbox stating that
 
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Please call in for any further questions, however your account has been fully closed, there will be no further shipments or payments. However your account has been fully closed and marked for resolution.
 
Thanks,
Natural Green Cleanse
###-###-####

Hello,
 
We have processed a 50% refund. This will take 2-4 business days and the confirmation number is [redacted]. 
Thanks,
Natural Green Cleanse
###-###-####

Dear [redacted]
 
 
We processed the other half of the charge for $48.64, it will take 2-4 business days. Please read the terms and conditions before agreeing to them. 
 
 
 
 
 
Thanks,
Rejuval Skin
###-###-####

Hello,
Upon signing up to Natural Garcinia Cambogia services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription converted
into a...

monthly auto-ship program at a cost of $89.99 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $89.99 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgarciniacambgoai.net/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
Your Trial Began: 2/1/2015
14 Days later, your trial ended: 2/15/2015
You Cancelled: 2/6/2015
Your account has been fully closed, due to any confusion that seems to have
occurred, we have refunded the past order in FULL, and marked your account for
resolution. If you have any further questions, please contact us at our support
number below. However your account has been refunded, and closed. We apologize for
any confusion surrounding our offer, and hope that we made it clear where all of our
terms were noted. However, since we see you have some confusion and are unsatisfied,
we are here and happy to resolve your issue. Please contact us with any further
questions.
Thanks,
Natural Garcinia Cambogia
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] I gladly accept their response by refunding both amounts of $88.99. The business said to allow 2-5 days for my bank to process the refund, however, if these amounts are not refunded by then, I will be forced to go through my bank to resolve this once & for all. But thank you for the quick response. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  This should also apply to a second account which Natural Green Cleanse took monies from as well.  The complaint ID for the other on is: [redacted].
I would also like to add that the comment below is not correct.  This info is incorrect as I still have the email that was sent to me with confirmation from them!
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
To whom it may concern, I thank you for helping me. As of 4/16/2014 This company has still not managed to deposit my money of 89.00 in my account. They rewrote me using the same return id number stating they have reissued but the id number is the same.
Respectfully,[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Their response wasn't satisfactory but I took the issue to my bank and they resolved the issue for me.  I filled a merchant dispute and since this company is known to commit this type of fraud my money was put back in my account.
 
Regards,
 
[redacted]

Dear Kathy Thomas,
 
 
We have on file that you have ordered two 14 day trails from Natural Garcinia Cambogia and one 14 day trial for Natural Green Cleanse. Both products have the same trial...

policy where your trials all started on March 11th and ended on March 24th. Since you did not call to cancel within the trial period you were billed the full price of the trial bottles which were a 30 day supply. Our terms and conditions can be viewed from this link https://naturalgreencleanse.secureweboffer.com/offer/1/cc/. However, We can accept any unopened bottles for a full refund upon receipt. Please respond ASAP so we can give you the correct RMA numbers and address to return the products too. 
 
 
Thanks,
Natural Green Cleanse
Support
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The company took money out of my bank account ( which I didn't use for this order, I used a prepaid credit card ) after I had cancelled within 5 days of ordering and now refuses to return it, saying I didn't cancel soon enough.
The company is not trustworthy and steals from you

Hello,
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. Upon
signing up you checked the checkbox stating that
 
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
 
Please call in for any further questions, however your account has been fully closed, there will be no further shipments or payments. However your account has been fully closed and marked for resolution.
 
Thanks,
Natural Green Cleanse
###-###-####

Hello,
 
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 10/29/2014
14 Days later, your trial ended: 10/29/2014
You Cancelled: 11/4/2014
 
 
Your account has been fully closed, refunded and marked for resolution.
 
 
Thanks,
Natural Green Cleanse
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Wow I am very surprised and happy. Thank you for my full 100% refund Rejuva-Cream!
Regards,
[redacted]

Dear [redacted]
 
We have on file that you failed to cancel within your 14 day trial which is the reason why you were charged the full price of the trial bottle for each product. However, we have processed a...

full refund for the $89.99 charge which will take 3-5 business days and the confirmation number for this is 548630. Both accounts have been cancelled and there will be no further payments or shipments billed to either account. Please contact us if you do not see a credit in 3-5 business days and we will be happy to assist you. 
 
hanks,
Natural Green Cleanse
###-###-####

Hello,
 
Upon signing up to Natural Garcinia Cambogia services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $89.99 per month. This
service gets you a new 30-day supply of Natural Garcinia Cambogia shipped to
you once per month. The first $89.99 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. Upon
signing up you checked the checkbox stating that
 
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
Your Trial Began: 
14 Days later, your trial ended: 
You Cancelled: 
 
Please call in for any further questions, however your account has been fully closed, there will be no further shipments or payments. However your account has been fully closed and marked for resolution.
 
Thanks,
Natural Garcinia Cambogia
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear [redacted]
 
Upon signing up to Natural
Green Cleanse services you agreed to enroll in a 14 day trial...

program. Once
this period ended and we had received no word from you wishing to be removed
from the trial, your subscription converted into a monthly auto-ship program at
a cost of $88.92 per month. This service gets you a new 30-day supply of
Natural Green Cleanse shipped to you once per month. The first $88.92 is for
the full price of the trial bottle, as the trial has expired and you are
outside the trial date. Upon signing up you checked the checkbox stating that
you have read agreed and
fully understood the terms of service, and section 4 is where you can find all
of the trial terms outlined, as well as directly on the order page in paragraph
form. We do not issue a full refund unless you are inside the trial period.
As stated in the terms that
you ticked that you have "read, fully understood, and agreed to"
clearly state that the trial begins on the date the order is placed. These
terms were not separate, as you can see on https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ they are directly under
the cart as well as you must tick the checkbox before ordering.
Additionally, in your
confirmation email that we sent immediately after purchasing, it stated:
"Please be aware that your trial starts today, the date your order was
placed." We send that as a courtesy reminder even though these terms are
stated on the ordering page and in the terms that you checked.
Please call in for any
further questions, however your account has been fully closed and marked for resolution.
Thanks,
Natural Green Cleanse
Support
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  Again, I did not agree to a 14 day trial starting the date of the order.  I am able to supply copies of the order confirmation email if necessary.  Also, I have closed out the card  number that this company used to obtain unauthorized transactions from my account and I do not wish to give them access to any other accounts.  I would like the FULL amount charged back and I would like it sent by certified check to my address as I simply DO NOT TRUST this company not to take even more of my money out of my accounts and DO NOT WANT to have to close down any more accounts.
Regards,
[redacted]

Hello,
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. Upon
signing up you checked the checkbox stating that
 
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/ they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
Your Trial Began: 
14 Days later, your trial ended: 
You Cancelled: 
 
Please call in for any further questions, however your account has been fully closed, there will be no further shipments or payments. However your account has been fully closed and marked for resolution.
 
Thanks,
Natural Green Cleanse
###-###-####