Natural Green Cleanse

Hello,
 
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 11/3/2014
14 Days later, your trial ended: 11/16/2014
You Cancelled: 11/18/2014
 
 
Your account has been fully closed, refunded and marked for resolution.
 
 
Thanks,
Natural Green Cleanse
###-###-####

Hello,
 
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 10/18/2014
14 Days later, your trial ended: 11/3/2014
You Cancelled: 11/13/2014
 
 
Your account has been fully closed, refund and marked for resolution.
 
 
Thanks,
Natural Green Cleanse
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
First, if you look at their web page and follow the steps to get the trial, it is not obvious that you are joining a monthly service nor that the 2 ounce trial sample will cost nearly 90 dollars. You have to click the link to read the fine print. I've copied screen shots in case they have changed their web site. 
Second, I got a fraud alert from my credit card company and tried to call and cancel, no one answered. I called back the next day and it rang over 20 times before anyone answered. They repeated the same song and dance as their reply. 
Third, the order was over the New Years holiday. I have no idea of when it was shipped but I received it on the 4th or 6th. Is it reasonable to evaluate a facial care product costing over 40 dollars an ounce in less than 10 days, I don't think so.  I ordered two products on the same day, both with this deceitful 14 day trial. I called both and got through on the 15th day; the other company refunded my money upon return of the remaining product. This company is refusing and is not open and honest. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Their website is VERY MISLEADING. And a customer should not have only 3 days to sample a product of this type. Not acceptable!
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  I would like to return the product for a refund. Period.  That is not unreasonable.
Regards,
[redacted]

Hello,
 
We went ahead and refunded your shipping and handling charges totaling $5.90 in order to help out further.
 
Thanks,
NGC

Dear [redacted],
Upon signing up...

to Rejuval Skin services
you agreed to enroll in a 14 day trial program. Once this period ended and we
had received no word from you wishing to be removed from the trial, your subscription
converted into a monthly auto-ship program at a cost of $97.28 per
month. This service gets you a new 30-day supply of Rejuval Skin shipped to you
once per month. The first $97.28 is for the full price of the trial bottle, as
the trial has expired and you are outside the trial date. Upon signing up you
checked the checkbox stating that you have read agreed and fully understood
the terms of service, and section 4 is where you can find all of the trial
terms outlined, as well as directly on the order page in paragraph form. We do
not issue a full refund unless you are inside the trial period.
As stated in the terms that you ticked
that you have "read, fully understood, and agreed to" clearly state
that the trial begins on the date the order is placed. These terms were not
separate, as you can see on http://rejuvalskin.secureweboffer.com/offer/1/cc
they are directly under the cart as well as you must tick the checkbox before
ordering.
Additionally, in your confirmation email
that we sent immediately after purchasing, it stated: "Please be aware
that your trial starts today, the date your order was placed." We send
that as a courtesy reminder even though these terms are stated on the ordering
page and in the terms that you checked.
Please call in for any further questions,
however your account has been fully closed and marked for resolution.
Thanks,
Rejuval Skin Support
###-###-####

Dear [redacted]
 
We have on file that a refund for the March charge has been processed for $97.28 on March 21st. Refunds take about 3-5 business days and the confirmation number for this is 531738. We can...

only process a refund for this charge because you failed to cancel your 14 day trial within that time period. The trial started on February 2nd and ended on February 15th. The first charge was for the full price of the trial bottle which was a 30 day supply on a 2 week trial. We have on your account that you sent back the 2nd shipment for a refund and hopefully you will receive this credit ASAP. Please contact us if you don't have a refund on your account and we will be glad to assist you. Furthermore, your account has been cancelled and there will be no further payments or shipments billed to your account. 
 
Thanks,
Rejuval Skin 
###-###-####

Hello,
Grande'; color: #262626;">Upon signing up to Natural Garcina Cambogia services you agreed
to enroll in a 14 day trial program. Once this period ended and we had received
no word from you wishing to be removed from the trial, your subscription
converted into a monthly auto-ship program at a cost of $89.99 per month. This
service gets you a new 30-day supply of Natural Garcinia Cambogia shipped to
you once per month. The first $89.99 is for the full price of the trial bottle,
as the trial has expired and you are outside the trial date. Upon signing up
you checked the checkbox stating that
you have read agreed and fully understood the terms of service,
and section 4 is where you can find all of the trial terms outlined, as well as
directly on the order page in paragraph form. We do not issue a full refund
unless you are inside the trial period.
As stated in the terms that you ticked that you have "read,
fully understood, and agreed to" clearly state that the trial begins on
the date the order is placed. These terms were not separate, as you can see on
http://naturalgarciniacambogia.secureweboffer.com/offer/1/cc they are directly
under the cart as well as you must tick the checkbox before ordering.
Additionally, in your confirmation email that we sent
immediately after purchasing, it stated: "Please be aware that your trial
starts today, the date your order was placed." We send that as a courtesy
reminder even though these terms are stated on the ordering page and in the
terms that you checked.
Please call in for any further questions, however your account
has been fully closed and marked for resolution.
Thanks,
Natural Garcinia Cambogia Support
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
The business in reference to complaint ID [redacted] has contacted me via email and we agreed to a resolution to this issue. Thank you for your support. 
Regards,
[redacted]

Dear [redacted]
 
We apologize about the issue with the refund and it  will be resolved soon. We have processed that refund again with the confirmation numbers being 513426. Please contact us if the refund...

does not show up in your account in 7 days. Thank you for your patience. 
 
 
Thanks,
Rejuval Skin Support
###-###-####

Buyer beware!!! You think you are signing up for a 1 bottle trial for $5, but where they get you is the trial offer. The trial offer starts the day you purchase product not when you get it. Then you only have 14 days from that date to call them to stop a $100 fee. Keep in mind they are only open m-f normal business hours and the weekend and holidays are in their favor! This is a huge scam! No refunds!!!

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:this is the same standard response I received the first time.  I have responded to this already as to why I am rejecting it.  The information  is fraudulent as well as the company.  I requested to cancel before I received the product.   I don't know what else I could do.  I do not work for the company so I have no control over their emploees performing on the job.  
Regards,
[redacted]

Hello,
 
 
Upon signing up to Natural Green Cleanse services you agreed to enroll in
a 14 day trial program. Once this period ended and we had received no word
from you wishing to be removed from the trial, your subscription...

converted
into a monthly auto-ship program at a cost of $88.92 per month. This
service gets you a new 30-day supply of Natural Green Cleanse shipped to
you once per month. The first $88.92 is for the full price of the trial
bottle, as the trial has expired and you are outside the trial date. 
 
Upon signing up you checked the checkbox stating that
you have read agreed and fully understood the terms of service, and
section 4 is where you can find all of the trial terms outlined, as well
as directly on the order page in paragraph form. We do not issue a full
refund unless you are inside the trial period.
 
 
As stated in the terms that you ticked that you have "read, fully
understood, and agreed to" clearly state that the trial begins on the date
the order is placed. These terms were not separate, as you can see on
https://naturalgreencleanse.com/offer/trial.php they are
directly under the cart as well as you must tick the checkbox before
ordering.
 
Additionally, in your confirmation email that we sent immediately after
purchasing, it stated: "Please be aware that your trial starts today, the
date your order was placed." We send that as a courtesy reminder even
though these terms are stated on the ordering page and in the terms that
you checked.
 
 
Your Trial Began: 
14 Days later, your trial ended: 
You Cancelled: 
 
 
Your account has been fully closed and marked for resolution, please call in so we can provide a refund.
 
 
Thanks,
Natural Green Cleanse
###-###-####

Dear [redacted],
 
 
We have refunded $48.64 as a way of meeting you in the middle. This refund will take 3-5 business days to process. Please contact us ASAP if the refund does not show up in that time period. 
 
 
Thanks,
Rejuval Skin Support
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint[redacted]
I am rejecting this response because: what the business said was inaccurate, however, on March 20th, the business refunded my money so I will consider the matter closed because of that.
Regards
[redacted]

Dear [redacted]
 
 
We have processed a refund on the $89.99 charge for Natural Garcinia Cambogia. This refund will take 3-5 business days to process and the confirmation number for this is...

[redacted]. The reason you were charged the full price of each of the trial bottles was, you failed to call within your 14 day trial period to cancel. The trial started on March 8th and ended on March 21st. We sent you a 30 day supply on a 14 day trial but both accounts are cancelled and there will be no further payments or shipments billed to either account. In section 4 of our terms and conditions explains our entire trial policy in the link below. 
 
 
https://naturalgreencleanse.secureweboffer.com/offer/1/cc/
 
 
 
Thanks,
Natural Green Cleanse
###-###-####

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
?
Thank you for taking the time to investigate our issue.
I would like to inform you that once we made the company aware of your involvement they were quick to issue my wife a refund.
However, do not accept this as an indication that I am satisfied this company or its many imitators conduct business in a responsible manner because I wonder how many people are not fighting for the refunds they deserve.
Our story had a happy ending. I'm sure there are many others which do not.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:As my first response indicated I never received any e-mail confirming anything from this company. The screen indixcated the product was not available at this time because of a larger than anticipated response. I did not hear from the company after that. I suppose I am responsible for not being aware that I was supposed to tell you that I didn't want to continue this service, but how can I tell you that if I never received the product. The second response was just a repeat of the first. Nothing new.
Regards,
[redacted]

Hello,
Grande','serif';">Upon signing up to Rejuval Skin services
you agreed to enroll in a 14 day trial program. Once this period ended and we
had received no word from you wishing to be removed from the trial, your subscription
converted into a monthly auto-ship program at a cost of $97.28 per
month. This service gets you a new 30-day supply of Rejuval Skin shipped to you
once per month. The first $97.28 is for the full price of the trial bottle, as
the trial has expired and you are outside the trial date. Upon signing up you
checked the checkbox stating that
you have read agreed and fully understood
the terms of service, and section 4 is where you can find all of the trial
terms outlined, as well as directly on the order page in paragraph form. We do
not issue a full refund unless you are inside the trial period.
As stated in the terms that you ticked
that you have "read, fully understood, and agreed to" clearly state
that the trial begins on the date the order is placed. These terms were not
separate, as you can see on http://rejuvalskin.secureweboffer.com/offer/1/cc
they are directly under the cart as well as you must tick the checkbox before
ordering.
Additionally, in your confirmation email
that we sent immediately after purchasing, it stated: "Please be aware
that your trial starts today, the date your order was placed." We send
that as a courtesy reminder even though these terms are stated on the ordering
page and in the terms that you checked.
Please call in for any further questions,
however your account has been fully closed and marked for resolution.
Thanks,
Rejuval Skin Support
###-###-####