Mynamenecklace.com

Dear Sir/Madam,We apologize for any inconvenience that has been caused.We did however adhere to our terms and conditions. The customer has contacted us on May 8th and complained about the quality of the product. As always in such cases, we apologized for the inconvenience and requested a...

picture of the item to better understand the problem. our reply was:"Dear [redacted],Thank you for contacting us.We are very sorry to hear that you have had an issue with your item.The quality of our products is our top priority, and situations such as this are unacceptable by our standards. We produce and ship thousands of items and have very strict quality assurance procedures to prevent such occurrences.Please rest assured that we will find a quick solution for you and rectify this issue to your satisfaction.Please kindly send us a picture of the item in question so that we can determine what happened and prevent it from happening again. As soon as we receive the picture, we will be able to offer an immediate solution to this situation.We appreciate your cooperation and patience.Awaiting your reply".The customer did receive our email as she responded to our email, and just wrote:"I am not at all pleased with his product.  It doesn't look as it did in the ad. I don't want a replacement, I want a refund.  I will not deal with your company again".We have no intention to make our customers keep an item they are not satisfied with, and we would offer a refund once we understand the issue. We still did not have a chance to reply when this unnecessary complaint was filed. We always offer our customers a full refund upon return of a damaged or not satisfying items.We would do the same in this case -  we will offer the customer a full refund upon the return of the items.Please let me know if I can be at anyfurther assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]1 day agoPermalinkI am not at all pleased with his product.  It doesn't look as it did in the ad. I don't want a replacement, I want a refund.  I will not deal with your company again.J[redacted]1 day agoPermalinkI am not at all pleased with his product.  It doesn't look as it did in the ad. I don't want a replacement, I want a refund.  I will not deal with your company again.

Dear Sir/Madam,The order was placed on our site on December 24th, and was shipped on December 28th. According to the [redacted] website, the order was delivered on January 2nd.The customer has contacted us, claiming the order was never received. Although the [redacted] clearly said it was, we...

agreed to either send a new item or issue a full refund. The customer has chosen to receive a full refund and we are in the process of issuing it. As always, we have followed our terms and conditions and made sure to offer the customer every possible solution.Please let me know if I can be at any further assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]

Dear Customer,I apologize for the the inconvenience that you have experienced. I can see that you were in touch with one of our representatives for the past few days and that all these issues have been discussed and are in the process of being resolved.When you placed your order...

we could only guarantee Mother's day delivery with UPS express shipping, I apologize if there was a misunderstanding regarding this matter.I would like to make sure that the issue you experience with your item is being handled.I will ask Lynn to contact you again and assist you as soon as possible.Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]@mynamenecklace.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to...

me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.However its pretty bad business to not respond to emails that I sent directly to the company and the only way I got a response was to leave a negative comment on their [redacted] page.I was also sent a self address envelope I guess going back to [redacted], couldn't read if it required postage because I am guessing its in hebrew?I dropped it in the post office box on Saturday May 16, I have no idea if it will get rejected but no one returned my email regarding the situation.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I would like it to be noted that only one of the responses noted in their response was sent to me, the last two on the page were never sent to me despite the company claiming they were sent, I have checked my junk/spam folder daily as well and nothing.  I also want to note that I replied by email to this first response directly via email and my response was sent back to me saying there was no such email as [redacted]@mynamenecklace.com from which the email was sent.  This is also disturbing that their response is not from a valid email address, leaving me still to believe that not everything is above board with this company and that my problem will be resolved by them, but I am hoping so.  I have attached the email chain as proof showing also my conversation back as well as their first response to me only after contacting the Revdex.com.  Thus the only response they may receive is this through the Revdex.com.

Regards,

[redacted]

Dear [redacted],I am very sorry about the inconvenience which has been caused to you with the delay in the processing of this refund.We have processed it back in December and I am going to look into this and investigate why you were not able to receive it  by now.I will also make...

sure personally that it is being done immediately.I have contacted you directly with all the relevant details.Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
 
I did reply before I don't know why you didn't get it.  I had said that this company has said many times before that they were going to credit me and it would be in my account on a certain day and it never occurred.  It seems to me all they do is pacify me when I contact them, and I am just tired of the rhetoric.  So until I see the money credited directly into my account, I will not accept anything less.  
 

Dear Sir/Madam,

We apologize for the inconvenience caused in this case.

Although we did indeed have a delay in our response due to an unexpected amount of emails received in our system in the past days, we have replied to all of customer's inquiries and after verifying...

the shipping address and although the [redacted] tracking number indicates the package has been delivered, we have offered the customer a full refund in an email sent on June 29th.

The refund should be approved as soon as possible.

Please let

me know if I can be at any further assistance,

 

Sincerely,

Customer

Support Manager

My Name

Necklace

Dear [redacted],I am sorry for the inconvenience you have experienced. It is true that due to unexpected amount of emails in the past week there was a delay in our reply to you, but I see that you have been in touch by now with our representative [redacted], who took care of this matter.I...

have checked again, and on our side it shows that the payments never went through. It is possible that due to a temporary technical problem, the payments showed on your card, while the system did not process them to us.I will forward this issue to our technical team to check, but I can assure you that this is a very rare occurrence. Again, I apologize for the inconvenience and thank you for your patience in this matter. I will also contact you directly to make sure everything was settled.Sincerely,[redacted] Customer Support ManagerMy Name Necklace  [redacted]

This order has left New York for its final destination, seen here in tracking  [redacted]Customer was requested to confirm address and was offered a reordernot heard back from customer as...

yet Regards[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In the 7 tickets I placed online with MyNameNecklace, I received only 2 customer service ticket responses from #[redacted], representative Anne Forbes and ticket #[redacted], representative, [redacted].  I stated in BOTH responses, I do not want new items shipped to me, since the original items was never confirmed sent.  [redacted] never received the items from the company and was never scanned in their warehouse.  They only received the shipping labels created online from the merchant.   MyNameNecklace claimed it was [redacted] issue or [redacted], which are both false.  I requested a FULL REFUND for the time wasted and terrible customer service.  I DO NOT WANT THEIR ITEMS, I WANT A FULL REFUND for the time wasted and moment lost in not presenting the gifts to the recipients at their events. Here are the other tickets I sent in to MyNameNecklace, which they did not respond back.  [redacted], who responded back to the original Revdex.com complaint, claimed I did not respond is completely FALSE.  Here is another testiment, MyNameNecklace does not follow through with their customer service and have wasted my time.  I WOULD LIKE A FULL REFUND.  I did not receive the gifts on time and have completely wasted my time. Order # [redacted]

Regards,

This customer was contacted and was given  100% refund and has kept item they have purchasedSincerely, [redacted] Customer Support ManagerMy Name Necklace

This customer was also in contact via [redacted] and was refunded in Full Regards[redacted]

I made a monogram order last february 4,2014. And , it says in their website it will take 12 business days ! I have been sending them emails asking where my order is. Until now, I did not get any reaponse from them. I have been trying to reach them to the phone number that I found yesterday been searching on the web. And it was only an automated answering machine and you are only asked to leave a message. Payment has been made already and they took money already from my bank account! Why is it taking them so long? I am already very anxious and frustrated regarding this matter !

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Please note though, that the business did not accurately summarize their actions. After I was requested to send a photo of the incorrect item, I sent the photo immediately and sent an additional 3 emails that ALL went without a response. I do not appreciate the outright lie that they contacted me. I have documentation of every email I sent and I have proof without a doubt that they did not reply to my email. As soon as the Revdex.com became involved I immediately received a response. I appreciate the Revdex.com and without your support I strongly believe that this issue would have never been resolved. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],I am very sorry for the inconvenience you have experienced. We ship thousands of items daily to many countries and the quality of our products is our to priority. A scratched item is very rare, but I understand that the item you have received was damaged and I will make sure that...

this case will be investigated as we do in any case of an item which is being received damaged.I have looked into the history of your emails to us and saw that we have your email and replied to it. If you have not received our reply, I suggest that you check your spam mailbox to see if our email went there.In order to resolve this matter quickly, and as always in a case when an item was received not in the desired condition, I have issued now a refund for the damaged item.I have also made sure that a prepaid return envelope will be sent to you so that you can return it to us.I apologize for the inconvenience and hope we can still be at your service in the future. Please let me know if Ican be at any further assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I ordered a 14K gold name necklace from them. I ordered, and paid dearly for, "double thickness" of the gold. What arrived was what looked like a baby's necklace that was so small that you could barely read the letters. The "double thickness" was a joke, and the chain looks like one twist of the neck and it would break. COMPLETE JUNK! Do not buy from these people unless you want to get taken.