Mynamenecklace.com

Ordered a necklace for my wife for Mother's Day with the names/birthstones of our three kidsWe just had our 4th child on 7/3, and I wanted to add another pendant with his name/birthstoneThe only customer service is to submit a form on their websiteIt took them days to respond, and I was told I'd have to return the necklace and/or place an entire new orderI replied with question to actually speak with someone and basically got the exact same 'canned' response as the first replytaking another daysThere is no phone number on their website, my order confirmation, nor any email correspondenceWe're done having kids, but they're basically telling me I'd have to ship the existing necklace back to them each time I want to add another pendant?? C'mon!! Ridiculous!

I have made (2) orders with this companyThe first order came within a week from the order date! So I made another order on 11/14/16, paid the fee so it could get here a little faster (business days) it is not 12/14/and I have yet to receive my order! I've sent two emails to the company and the first one stated that my order was to "be shipped soon"The second email gave me a little more detail "expected delivery date of 12/22/16" , and the told me once again, that I paid $for a faster delivery fee and it should be within daysIts been now over a month and when I track my order it still says the same thing its said since the beginningWhat's the deal?! And when will I get these items I ordered for my family?

I purchased a necklace and earrings from My Name Necklace for my daughter for christmas This necklace had a day refund policy minus a restocking fee unless you were ordering something to replace it, which we wanted too This business is impossible to contact They have responded with very little information , if at all In my opinion they are stalling me in order to get my return deadline to expire I have contacted them over times thru email as it is the ONLY way you can reach them There is NO phone number or address to contact them Requested numerous times to please contact me so we can resolve this matter with NO response

I purchased some earrings monogrammed they were incorrect the company does not List their phone number on the website First red flag! They do not allow review posts 2nd red flag! I tried the customer service contact email link no response. Went to face book git a response when they chose to respond with no resolution to the issue just back and forth send me s pic of the items etc. . I finally got the phone # from the Revdex.com site and they still have not return my calls or taking care of the issue. VERY POOR CUSTOMER SERVICE!!! DO NOT PURCHASE FROM THEM

I ordered a necklace from this website and had changed my mind right after seeing something else I had liked better. On their website it CLEARLY states that order cancellations must be submitted within 12 hours of purchase, Otherwise they charge a 30% restocking fee. I had cancelled my order only 45 minutes after purchase, and received an email a day and a half later telling me the item is already in process and will charge me a 30% restocking fee!!!!

I wrote them back an email regarding the 12 hour cancellation policy on their site and provided the exact time of my purchase and exact time I submitted my cancellation request. And I NEVER received a response back from them! And that was a week ago!!!! I have been sending emails almost daily now, requesting a response ASAP.

I don't trust this company... So be careful before purchasing from them! I have been reading more and more complaints and reviews online, and wish I had looked into this so called company before giving them my hard earned money!!!

I plan to file more complaints online and contact [redacted] and inform them of the situation as well!

Dear Sir/Madam,Thank you for contacting us with this complaint.We have indeed been in touch with the customer and we are sorry that it took longer than expected until the refund was done.As always in such cases, we waited for the item to be returned to us before we process a...

full refund. As soon as it did, we tried to process the refund but as it was too late to refund through the credit card payment, only after a [redacted] account has been set up we have finally been able to process the refund which was approved on April 30th to the customer's [redacted] account:refund done with [redacted].[redacted]Refund amount $ 54.95Unique Transaction ID #[redacted]We apologize for the delay and for any inconvenience caused.I would like to stress that we do everything we can to make sure that every customer will receive their refund as soon as possible in case a refund is required, and in some rare cases there are delays but we are keep improving our system to make sure that such delays are minimized.Please let me know if I can be at any further assistance, Sincerely,[redacted] Customer Support ManagerMy Name Necklace [redacted].[redacted]

NEVER AGAIN. I waited almost 4 weeks for this company to create my jewelry and "ship it out". After another 2 weeks, I have not received my item and USPS claims they never received my order. I even filed a claim with the USPS and no one seems to know what is going on. I don't know who is at fault but I am completely dissatisfied with this company and their customer service. Their emails seem automated and I can never reach by phone. I am so afraid that I have lost the $200+ dollars that I spent on this company. Not worth it.

A week ago I received a package in the mail from my name necklace I open the package in front of my US PS worker that delivers my mail to my business and boy was I surprised when there was no necklace inside of the box. I have emailed them numerous times and have not received anything back except a generated email saying that they will look into the issue and I'll be contacted shortly! Haven't heard anything since. I paid with my money to have a necklace sent to me and received an empty box with nothing at all inside of it that is completely unacceptable. I have sent numerous emails I have left voicemails on their answering service and still have gotten no response. I should've known better from the start when I sent an email to have my order changed and got no response. This is not how you do good business and me being a business owner I am truly disgusted by the lack of customer service. This is a Christmas gift it is now getting closer and closer to Christmas and I still haven't gotten any kind of response at all. This is completely unacceptable. I will in fact be taking my complaint anywhere possible that I can and that includes all social media sites! I am completely tired of getting your generated business emails and try to get me to buy more and but no answer to do with my problem and multiple emails I sent

Dear Sir/Madam, I am happy to know that the package has been received before Mother's day, but I apologize for the inconvenience you have experienced.We invest a great effort in the quality of the customer service we offer to our customers, and I can assure you that this is not the way we treat...

our customers.I am going to talk to the customer service representative who replied to you and make sure that such incidents will not reoccur.You can contact me directly to my email below if you wish to receive any further information. Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]

[redacted]:I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Regards,[redacted]

I ordered a piece of jewelry for Christmas 2014 and was guaranteed delivery for Christmas. Mail was delivered on Christmas Eve and no package. Call the phone number and you are directed to send an email. No reply. You are also charged what appears to be an additional fee for foreign transaction other than the price you agree upon during checkout. Completely dissatisfied.

Dear [redacted],
 
Thank you for reaching out to us.
 
I am terribly sorry to hear that you did not receive the correct replacement item. I checked with your order and the inscription on the ring was supposed to be [redacted] and [redacted]. Please verify with us that...

you received different inscription.  
I would like to rectify this situation for your urgently. If you would approve, we will be more than happy to send you a replacement ring with the correct aforementioned inscription as soon as possible. As a token of apology, we would like to refund 10% of the item price on top of the replacement. 
 
Again, please accept my sincere apologies for all your inconveniences and displeasure. I will also make sure the customer support and production team are aware of your complaint so they can further improve the performance.
 
I am awaiting your response.
 
Sincerely,
 
Oliver G[redacted]
Customer Support Manager

Often we search for the perfect gift, a gift that is personailized, meaningful and beautiful. I came across my name necklace and decided to order a necklace for my mother. "GUARENTEED TO ARRIVE BEFORE CHRISTMAS" awesome! So I sent my mother this gift and no other gift thinking this one was special enough. Apparently I was incorrect in thinking so. The necklace never arrived...I have tracked it and it still says the package was picked up...WHERE OH WHERE is my necklace???????? It seems to be a common issue with this company...perhaps not over promising and under delivering is something you should look into. Thank you for disappointing not only me but my mother as well. Way to go Mynamenecklace.

I ordered a necklace for my mother under the "guarantee" that it'd arrive before Christmas. The promotion was free priority shipping, guaranteed before Christmas, blah blah.

Not only was I given a tracking number that did not work, it's still not arrived and it's after Christmas. I'm so highly disappointed in this company. This was a very important gift for my mother and I have yet to receive it.

I will never order from this company again and would not recommend it to others.

Thank you for confirming the email address Customer has wrote to us to say that a stone had fallen off, we asked the customer for proof of damage.  Customer wrote to say they do not have a camera, but can take with a mobile phone, we are waiting for this proof of damage, once we...

see this, we will offer for the item to be made again or a full refund. As you aware, we need to see proof of this.  Once we do, we will reply to the customer Regards[redacted]My Name Necklace

Dear [redacted],I have made sure that the refund was processed and also processed a full refund on your order for the amount that was still left.I have also contacted you directly with this information and I hope this unfortunate case will be resolved as soon as possible.I again apologize for the inconvenience which has been caused to you.
Sincerely,

My Name Necklace

Dear Revdex.com/[redacted],Thank you for contacting us regarding this order.Order [redacted] was indeed shipped in time from our Israel based distribution center.Due to a sudden strike at the local customs office, orders were held by [redacted] for a few hours.However, the order was shipped...

and will arrive very soon. If you click on the Shipment Progress button on the [redacted] website you will see that the package is already in South Carolina. I believe it will arrive on Monday.Kindly keep me posted and let me know when it arrives. I am here to assist in any matter.Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]@mynamenecklace.com

Dear Sir,
 
I apologize for the inconvenience which was experienced with your order. I have looked into the history of your order and was able to see that some information that was given by one of our new customer support representatives was not accurate and I am sorry for this...

mistake. I have made sure that we learn from this mistake so that it does not reoccur. As we have called you yesterday I hope that we were able to resolve this case to your satisfaction.
 
Sincerely,
 
Oliver G[redacted]
Customer Support

Still no mention of a refund or resolution. Want to send me a replacement that will not get here. Everytime I mention a refund the person stops messaging me back like they are avoiding giving my money back. This company is a scam.

Dear [redacted],I am very sorry for the mistake which occurred with your order.We have however received your email and replied to it, so I am not sure why our reply was not received.Here is the email we have sent you on May 5th:Thank you for contacting us.We have already...

placed the order for your new item.We will notify you once the item is ready to be shipped.A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. Please note that this envelope is already addressed to us and prepaid. The most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick up. There is no need to send it through the Post Office.It was a pleasure assisting you.Please note we have already reordered the item so that you will receive the correct item as soon as possible.Please let me know if I can be at any further assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]@mynamenecklace.com
Mary Anne Tuplano
2 days ago
Permalink
Dear Bob,Thank you for contacting us.
We have already placed the order for your new item.
We will notify you once the item is ready to be shipped.
A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. 
Please note that this envelope is already addressed to us and prepaid. The most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick up. There is no need to send it through the Post Office.It was a pleasure assisting you.
Mary Anne Tuplano
2 days ago
Permalink
Dear Bob,Thank you for contacting us.
We have already placed the order for your new item.
We will notify you once the item is ready to be shipped.
A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. 
Please note that this envelope is already addressed to us and prepaid. The most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick up. There is no need to send it through the Post Office.It was a pleasure assisting you.
Mary Anne Tuplano
2 days ago
Permalink
Dear Bob,Thank you for contacting us.
We have already placed the order for your new item.
We will notify you once the item is ready to be shipped.
A pre-paid return envelope will be enclosed in your package so that you can send us back the original item. 
Please note that this envelope is already addressed to us and prepaid. The most efficient way to send it is to simply leave it in any regular post/mailbox for your postal carrier to pick up. There is no need to send it through the Post Office.It was a pleasure assisting you.