Mynamenecklace.com

Dear Sir/Madam,Thank you for the email regarding this case.I have looked into this matter and it seems that we were not able to reach the customer via email although we did reply to every email we received. However, we assume full responsibility for this and have contacted the...

customer now directly from a different email system, hoping we will be able to reach him now.We are in the process of producing and shipping a new product for the customer and will also fully refund his card as soon as possible.We have apologized to him for the inconvenience and we will make sure he will receive what he has ordered.Sincerely,[redacted]My Name Necklace

I ordered a two necklaces for Mother's Day from this sorry excuse for a company. I paid extra for 3 days shipping. It's been 5 days and still hasnt even been made yet. I sent them numerous emails and they sent me an automated email and then ignored all of my other emails. There phone goes straight to voicemail which says they'll get back to you in 2 business days. They are technically stealing money from people who pay for extra shipping. I looked at their [redacted] page and there are several people saying the same exact thing about them.

What a disappointment. The customer service is appalling. I'm am so bitterly unhappy about this company. I ordered a necklace for my mum. This was supposed to be a birthday present. I have been sent an item with the way Americans spell mum. So it says mom when it clearly stated mum when I purchased it. Since receiving this product I have contacted customer service on numerous occasions without any response what so ever. I want my money back as the necklace is no use to me. I shall be writing to the local papers and contacting watch dog.

Dear Customer,I am very sorry about the inconvenience which has been caused to you. We have received your email and I can assure you that it will be replied very soon.We invest a great effort in the quality of our products but it is possible that the item you received was...

damaged.I will make sure that your complaint will be answered as soon as possible and I can assure you that we will not leave you without a satisfying solution. Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]@mynamenecklace.com

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They did finally reply to my complaint email. They offered for me to purchase something else on their site of equal or lesser value. I do not want any of their products. I have learned my lesson that they are poor quality and I will never buy jewelry without seeing it first again. I'll just have to swallow my $90 mistake and move on.

Regards,

I purchased some earrings monogrammed they were incorrect the company does not List their phone number on the website First red flag! They do not allow review posts 2nd red flag! I tried the customer service contact email link no response. Went to face book git a response when they chose to respond with no resolution to the issue just back and forth send me s pic of the items etc. . I finally got the phone # from the Revdex.com site and they still have not return my calls or taking care of the issue. VERY POOR CUSTOMER SERVICE!!! DO NOT PURCHASE FROM THEM

My husband bought me a necklace for valentines. His bank account was charged 167.00 which they say they did not do. Finially after a week of trying to get in touch with them my husband disputed the charge and it went back in his account. After that he was charged 59.00 for a necklace they state is real silver. It has nothing on it stating it's silver. The chain its self was so small I couldn't even put it around my neck. The pendant sure isn't worth the money they say it is. This company is not a real good company if u can't even call them. Only emails which takes them days to respond. I want to send it back but I know he won't get his money back. So for any of u wanting to buy from them dont.

Dear Susan,
 
Thank you for reaching out to us on Revdex.com.
 
I am sorry to hear that you did not receive response from our team in a timely manner. I have personally inform our billing department to issue a full refund to your card as soon as possible. Once the...

request is being processed by credit card company, you will receive a notification email from us. 
I apologize for all your inconveniences and displeasure.
 
Sincerely,Oliver G[redacted]Customer Support Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],I am very sorry for the inconvenience which has been caused to you.I can assure you that we do invest a great effort in our customer service quality and I will personally look into this case to see how we can learn and improve from it.In the meantime, I could see that a full refund has already been granted to your [redacted] account, and that the item has been delivered.Please let me know if I can be at anyfurther assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]@mynamenecklace.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear [redacted],
 
Thank you for reaching out to us again.
 
According to the tracking number ([redacted]), it seems that the package has been delivered to you on Oct 14. Can you please let me know if this is not the case?
 
Thank...

you.Sincerely,Oliver G[redacted]

Dear [redacted],
 
Thank you for your message. 
 
I am sorry that the package was not delivered to you. I have asked my team to get back to you and they will be in touch with you very shortly to rectify the situation for you.
Once again, please accept my...

sincere apologies for all your inconveniences and displeasure. 
Sincerely,
 
Oliver G[redacted]Customer Support Manager
MyNameNecklace

Dear [redacted],
 
Thank you for reaching out to us.
I have checked with customer support team, and it seems that the team manager, Darcy, has personally contacted you via her email to try to resolve the situation for you. I will ask her to resend the email to you again in...

case the email did not get through to you.  
We are looking forward to remedying the situation for you. I apologize for all your inconveniences.
 
Sincerely,
Oliver G[redacted] Customer Experience Specialist

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The issue I have is the misleading advertisement on the item I ordered, it states, "item ships in 3 days". Nowhere around that statement does it say I have to choose a certain shipping method for it to leave the facility in 3 days. the other issue I have is that the charms engraving was poor quality.

Regards,

This has been a NIGHTMARE. I placed my order on or around Nov 10th. and my credit card was charged Nov 17th for $67.19. When I placed my order, I entered my complete mailing address with my apt number. But their address verification system during checkout removed my apt number but I didnt catch it. So my order was returned to them. Now I have been patient and understanding but my frustration kicked in when I saw that they have received my order back (via tracking number) but they email me and say they have NOT received it. Well at this point, shame on the post office. But as a business, they are NOT doing anything to correct this problem. I am getting emails not related to my issue stating the same thing over and over that my address has been updated YET they have NOT mailed my order back to me. I just want my MONEY back or my Order. Make something happen. I have emailed your company 14 times. I have mail tracking software, so I can see EACH TIME you open my emails, so I have proof for my credit card company that I am actively trying to resolve this issue. This can ALL be solved by mailing me order with a tracking number TODAY or Refund my money TODAY. I am reporting this to my credit card company on Dec 9th. You have people on Facebook responding with frivolous responses. Will Never order from this company again. I got what I paid for.

Dear [redacted]
 
I am terribly sorry that the communication between you and us did not go smoothly. We will use your comment to further improve the system.
 
Our customer service representative will give you a call to the number you provided [redacted] and will...

resolve the issue as soon as possible. 
If you would like, you can email me directly at [email protected]. Please include your order ID [redacted] in the email.
 
Thank you and I apologize for any inconveniences caused.
 
Sincerely,
 
Oliver G[redacted]
Customer Support Manager
Mynamenecklace.com

I ordered a name necklace for my daughter weeks ago. I track all online orders through USPS website. When the site said the package was delivered, I had not received it. I called USPS and was told to contact MyNameNecklace. I did so beginning last week. I sent SEVERAL emails requesting a phone call from the very start and from the beginning I have received only automatically generated emails in return. I am fed up with this, I called and no return phone call. It seems as though they only send their generic emails between the hours of 10pm and 5am my time. the last one claimed they tried to call me but I did not answer. BS! I have been waiting for that call. no voicemail was left. surprise surprise. They have the absolute worst customer service I have ever experienced. I will never order from them again and I will tell anyone who listens the same. Going elsewhere for my daughters Christmas gift. FYI MyNameNecklace, I am going to add my horrible experience to every customer review website I find on the internet!!!!

I had ordered an infinity bracelet from them for Christmas. Two days after I received it, the clasp broke off and I had to replace the band. A couple of weeks later, one of the birthstones fell out and is now missing. I have emailed the company four times in two weeks and have yet to hear back. I do not want a refund, I just want my bracelet replaced.