Mynamenecklace.com

So I ordered a necklace from MynamenecklaceCom for Kerri Schmidt for Christmas and this company had a guarantee it would be delivered by ChristmasIt did not get here by Christmas or before it I did not receive it Intel the 27thSo I emailed this company about how I did not receive the item I purchased with the guarantee to be delivered by Christmas and ask them how they are going to honor there guarantee and this what they sent me back lol.Dear Jeremy,
Thank you for your email
We apologize for the delay due to the busy holiday season
I see that your order was delivered on 27/
Happy New Years
Please let us know if we could be of any further assistance
Best Regards,
Tania Smith
My Name Necklace Customer Service Team
Last Contact Reply
From: jeremy Keith Corbus
Date: Mon, Dec 26, at 06:PM
Date: 12/26/8:32:AM
Name: jeremy Keith Corbus
Comments: My item I ordered was guaranteed to be here by Christmas witch still has not arrivedI am very upset for I ordered this for my wife to open Christmas morningSo I would like to know what your going to do now to honor your guarantee
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Order ID:

I have used this company several time No problems but now I have a problem!The company has No telephone number that works to speak to a customer service rep, the only way you can get in touch is Facebook , tried email NEVER answered emails did not get packing slip with item to return item NO instructions on how to return item have been trying for a week! It takes them hours to get a response and they never give you a full answer to your question! WEB page states they will back to you in a few hrs,NOT
THINK TWICE BEFORE YOU ORDER!

After finally posting my review on here, the company reached out to me; and in less than a week I finally got my order today! Everything I ordered was correct and spelled correctlyTalking to someone on here was a way better response than emailing the company though their direct websiteThank you once again, I'm sure my family will love their gifts

I ordered and paid for a necklace for my girlfriend's birthday and although the order tracker said it was delivered to my house, it never actually showed upI sent an email to clarify where my necklace was and they never responded back to meSo then I emailed a formal complaint to the company because it has been over a month since the necklace was supposed to be deliveredI am very upset with this company and I regret giving them my money

I ordered a necklace for Mother's Day and paid an extra for shipping in order to "guarantee" it by Mother's Day The necklace did not arrive on time I contacted the company via email asking for a refund of the shipping since she did not get the necklace in time I was denied I further explained that I selected the to make sure the necklace was received on time as it was my first Mother's Day apart from my mom I was denied a second time Had I gone with free shipping, she would have received it at the same time The customer service is very poor and I will never again order from this company

I ordered a necklace for mothers day on mynamenecklace.com and when it showed up it was not the correct necklace I ordered I ordered a rose gold necklace and it was clearly in gold which there is a big difference I sent the company an email on Sunday May 8th along with a picture and explained the issue, and asked to let me know where to return it and credit my account I received a canned response back from them that they will get back to me shortly After days of not hearing anything I sent another email asking for a reply and still did not have a reply back

I purchased my 14kt gold necklace and when I received it on 11/6/it was broken and the chain was in a knotI couldn't believe it I immediately took a picture of the damaged item and tried to locate a phone number and of course there wasn't one I then emailed customer service like they ask you to and I got their 'generic' response about how sorry they were to hear about my broken item and that they perform strict quality assurance tests on every item they ship.....what a JOKE! I asked for my money back and of course they rejected that idea and said they would repair it but I have to send it back first and they wanted me to pay for shipping it back Really?? so I opted for the prepaid label to be sent and it has been over a week and several emails later and I can't get anyone to even respond to my emails now and I still don't have the return label Which I don't think I will ever get because they were really never going to repair my necklace It was just a stall tactic and they probably do this to everyone This company is a total joke and they are a bunch of criminals taking peoples hard earned money I can't believe there isn't a phone number to even contact anyone but I get it now because they would be bombarded with phone calls because they are the worst If anyone is considering buying anything from this website DON'T! you will be sorry I really wish I would have checked the Revdex.com before I purchased my item it would have saved me $ Horrible to treat people this way and you are an American company So Sad

I ordered an item late December, received early January Stones fell out end of February I immediately emailed them, shared pictures, etc Customer service WAS on top of it and offered to either reorder the same item or pick something else I picked out a personalized locket and provided info on what I'd like in it I was told to pick an already assembled item I disputed and asked to be raised upper management to allow me to choose a personalized item instead (because the already assembled items are not to my liking) I even stated that I'm willing to pay the difference I'm being told that I HAVE to pick an already assembled item No phone number anywhere online to alleviate the item

I ordered a necklace for my friend with her children's names & their birthstonesWhen I got the necklace of the birthstones were incorrectI triple checked my order & I also had my friend check & I ordered or correctlyThe company made the mistake and I emailed their "customer service" and was asked to send my order number as well as a picture of the product, which I sent immediatelyI have sent follow up emails with no responseI called the number & left several messages, again - no responseI messaged them on Facebook and was told they apologize for the delay, but to send my order number and a picture of the product, which I did again and still no responseI have followed up with them numerous times and I want a refund and the CORRECT product I orderedThis company has the WORST customer service I have ever seenIt is absolutely ridiculousI will never recommend them or buy another thing from them again!

I am ver displeased by this website I spent almost dollars and I have got dollars back!

I ordered a necklace months ago and have not received anythingI have contacted customer service by email multiple timesNothing has been resolved and I still have not received my necklaceSo they pretty much took my money and I didn't get my necklaceTrying to get a refund is nearly impossibleThey don't even have a phone number to call for customer serviceThis is horrible customer serviceThis company must be a scam

Horrible customer service!!! Don’t do business with this companyVery misleading policiesThey also go under their URL of Forever Mom promising delivery of a gift by Mother’s Day that never arrived and they never notified of the delayMy mother still does not have the gift and when I tried to cancel they told me of their 30% restocking fee Buyer beware!!!

Today I received an email from MyNameNecklace stating that my order would not arrive until the 5/15/I ordered this necklace in April for my wife for Mother's Day because they guaranteed it would arrive before Mother's DayI received an email from them on 5/6/stating the item has been shippedThat was four days ago! The tracking number says it hasn't even been dropped off yet!! I am sooo disappointed! This was going to be the gift from my boys to their mother and now I will have to make other arrangementsUnbelievable!! No excuse!!

I placed an order on April because their advertisement on Facebook indicated a guarantee delivery by Mother's DayUnfortunately, that did not turn out to be true Throughout the order process, I kept checking the status update of my order and it kept showing "Your order is currently still in production and will be shipped to you shortly"IT NEVER HAPPENEDMother's Day came and went and this piece of crap company never deliveredThere is no way to contact them by phone and the only thing you ever get from them is an email saying
"Thanks for reaching out
I see that you would like to cancel your order
No problem
According to our Cancellation Policy, we charge a 30% restocking fee for all orders, due to the fact that each item is unique and manufactured to the customers needsThis means that you will receive a 70% refund of the original item price
Please confirm that you wish to cancel the order and I'll comply
If you prefer to continue with the order, please let me

My daughter ordered a necklace for my wife and when the necklace came her name was misspelledThe company says the only way they will fix it is if we pay a 30% feeWhat I did not know is that the heart in it is also chippedThis company does not offer a phone number anywhere and it is not very responsive when you email.I would like the product fixedMy order # is *** or #***

Personlization to small and poor customer service, no phone number

I ordered a necklace and bracelet on December 9th for ChristmasI received them on December 22ndI opened the necklace box up to find that the necklace itself had scuff and scratches on it and one of the birthstones was loose in the boxI opened the bracelet to find that it was nothing like the picture looked like on the websiteI went to the only way to get a hold of this company and sent them a customer service email will all that was wrong and a picture back on December 22ndI did not hear any word or response back from the companyI then went to their Facebook page to find their Visitor's Post section full of people that are in the same boat as meI posted my picture and commented that I needed customer service to contact meI received a automated answer to my comment then hours later I received a Facebook Messager text telling me that my package was received on the 22nd and I need to check the addressI then texted back that yes I did receive it but my problem is that i

Horrible business practicesI ordered two necklaces in early December through a very misleading webpage that confirmed arrival by ChristmasNot only did it not come by then but didn't arrive until Jan 18,
The only responses I would receive to my multiple email inquiries were to confirm (and reconfirm and reconfirm) the addressesNo phone number to callOnly when I threatened legal action did the necklaces "magically" appear
Terrible responses and would highly recommend looking elsewhere before purchasing ANYTHING from this company

I was charged a different amount than agreed upon on the confirmation email Product was of poor quality and not the same style as represented on websiteMy wife and I contacted them via email and Facebook I was told on Facebook to work with the person emailing and let them know I have not heard back and have received no response The email I recieved was an auto email and I haven't recieved an actual response.they have a day refund guarantee and are not honoring that

I purchased necklaces from this company and within a few weeks, the first necklace chain brokeI dismissed it and chalked it up to an accident, but a few weeks later the 2nd necklace broke as wellI had only worn these necklaces a handful of times and previous purchases from this vendor had lasted yearsI contacted the seller and the sent me a replacement chain, but upon arrival, I realized that I would need to go to a jeweler and spend money to re-attach my nameplate to the chainThis is unacceptable, I posted their poor solution on Instagram and they reached out to me and said a service member would be in-touch to rectify the matterWhen they reached out and suggested the same solution of sending a chain and that I get small pliers to attach the name plateI don't have small pliers and this is really something a jeweler should handle as I feared damaging the chain on my endI asked for a full refund as their solution did not work for meThey then offered to send me a new ch