Mynamenecklace.com

Very disappointed in the quality of the silver. It turns very quickly after one wearing. I don't have the same problem with the gold necklace. Also, I have never had an issue with wearing silver until trying to wear necklaces from this company. Wish I had known this within the return policy timeline. Very disappointed. Never again.

Omg, pleeeeease save your time and money and DO NOT purchase from this company! I purchased a necklace from the (18k gold) and less than ONE month of having it, with light wear, the necklace snapped in half! I paid $160 for what appeared to be the cheapest quality "18k gold" necklace ever! I contacted the company and had to wait forever for a response. Once I finally got the response, I decided to just exchange the necklace for a thicker pendant. After paying the difference for the thicker pendant, TWO WEEKS went by and I got no response or confirmation email. I finally reached out to them again and a week later someone finally answered me to say in order to receive the replacement necklace I had to send the damaged one in but I would have to pay for the shipping to send it back OR I could wait 10 business days for a prepaid envelope! Who in the world would has 10 more days to wait when I have waited almost three weeks now to get a response after shelling out another $79 for the replacement necklace. I have now asked for a refund but I guess I'll be waiting another few days to get an answer and probably forever and a day to get my money back for both the damaged necklace and the replacement necklace (which I never received). Absolutely the worst service I have ever received in my life and I will NEVER order from them again and I wouldn't dare refer a friend to them. Just terrible!!!

Dear Madam,
 
We apologize for any inconvenience.
On December 15th when the order was placed we could still guarantee delivery before Christmas only if the customer chose express shipping and that advertised in a clear manner on the check out page.
 
The...

shipping method chosen for this order was regular and therefore we could not guarantee Christmas delivery, and although the last date for delivery was January 9th we did our best and it arrived December 31st. 
The customer has contacted us and requested a refund and although we charge 30% restocking fees for returned undamaged items, we have agreed to grant a full refund if the item is sent to us.
 
We apologize for any misunderstanding.
 
Sincerely,
 
Oliver G[redacted]
My Name Necklace

Dear Sir/Madam,We apologize for any misunderstanding in this case.Our prepaid envelopes do not require any additional payment and we receive these packages in dozens on a daily basis. We do not however wish to cause any discomfort and we have started an immediate refund...

process for the customer's account for the full amount paid for this order.We will also be happy to send to the customer any amount paid for the shipping paid by the customer.Please let me know if I can be at any further assistance,Sincerely,[redacted]

Dear Sir/Madam,Just wanted to let you know that this complaint is not resolved. I have not received any correspondence from MyNecklace.com with their offer of fixing their error.The problem is not that Ethan and Emmy were not inscribed on the ring.  The problem is it is not legible and does not appear clearly as they show on their website.  If they want to refund a certain amt of monies, that is fine and would expect some retribution for this poorly handled situation.  If they want to make another ring, I would expect the ring to appear as it looks on line with the names clearly visible when looking at it.  Hopefully this will be rectified quickly and I appreciate Revdex.com's help in getting it resolved in a satisfactory manner.Respectfully,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Ordered a necklace for my daughter. She had already purchased one on her own. I requested refund, they advised there was a 30% charge to do so. I requested to change items, they cancelled my order!! My daughter received the necklace that she ordered, the date was incorrect. She also paid for a rush order, she received it 2 weeks after that. The quality is good. The customer service is HORRIBLE.

Wow! Customer Service is TERRIBLE! EXTREMELY difficult to correspond with! no call center to talk to someone! and it took 4 days to get a response via email! Bottom line is they are were unable to keep their word in regards to shipping time! 6 days for 15$. Rather than do the right thing to KEEP YOUR WORD and send it UPS express Critical (as the item comes from Israel???) It was sent UPS Express SAVER!!!! Horrible customer service! and they can't fulfill their claims! Stay away from this company! I finally got a response from them once they shipped the item, convenient FOR THEM (considering my first email 4 days prior was to tell them this was a gift and to confirm they would be able to have it to me within the six days.

Dear [redacted]
 
Thank you for your message. I would like to provide an update that the ring is being customized and will be shipped shortly. Please let me know if there is anything else I can do for you meanwhile either through Revdex.com or preferred [redacted]
 
Thank you.
 
Sincerely,
Oliver G[redacted]
Customer Support ManagerMyNameNecklace

Dear [redacted],Thank you for your purchase on our site. I would like to assure you that we reply to every email we receive and are committed to offer a suitable solution to every complaint. Our customer service is our top priority and we strive to keep our level of service...

at its highest. I was not, however, able to locate any email from you so I am not sure if you have used the wrong email address or if the email has somehow gone missing.In any case, I will contact you directly now to see how I can assist you to solve this situation as soon as possible.Sincerely,[redacted] Customer Support ManagerMy Name Necklace [redacted]

Dear Sir/Madam,Thank you for letting us know about this case. It seems that our emails to the customer id not go through and therefore she thought we are not replying. She has however contacted us via our Facebook page and were able to receive our reply.A prepaid return...

envelope has been shipped to the customer and she will be able to return the item back to us.I would like to assure you that we reply to every email we receive and always offer our customers a solution for any problem or inquiry.Our return policy is published on our site at: [redacted]Please let me know if I can be at any further assistance,Sincerely,[redacted] Customer Support Manager

Dear [redacted],
 
Thank you for reaching out to us at Revdex.com. 
 
I am sorry to hear that the package was not delivered to you in the first place. I trust that our customer service representative has responded to your inquiry with a new tracking number for...

reshipment. Also, I apologize for the delay in response. I will bring your feedback to the attention of my team so they can improve further on their performance. 
The package should reach you within the next 10-12 business days. Please do not hesitate to contact us if there is anything else we can do for you in the meantime.
Sincerely,
Oliver G[redacted]Customer Support Manager

Dear [redacted],Thank you for placing an order with us. I am very sorry for the inconvenience that you have experienced with this purchase.I would like to assure you that we are a very serious business which has been around for a few years with hundred of thousands of satisfied...

customers around the globe.Unfortunately, and even though we have very high satisfaction rate, mistakes can occur.I have looked into this case and it seems that a technical glitch and a mistake which occurred with the local credit card company have caused this unfortunate occurrence and I am deeply sorry about this.I have made sure now that the refund is being processed as soon as possible. I will also contact you directly to resolve this case.Sincerely,[redacted]

Customer Support ManagerMy Name Necklace

I am highly disappointed in the service I received from mynamenecklace.com. I ordered a gift for Mother's Day from there and all over their website they were advertising "guaranteed to come by Mother's Day if ordered by 5/4/15. I placed my order on 5/1/15 and it did not come in time for Mother's day. I have been emailing back and forth and it's ridiculous how unprofessional they are. They keep claiming "my satisfaction is at utmost importance to them" but they are not doing anything to satisfy my at this point. Not to mention that it took a full 7 days before they even replied to my email. I wanted to return their product because it was useless by the time I got it since I had to figure something else out, they told me they require a 30% stocking fee. I refused to give these people another penny of my money. I hope the word get's out about their false advertising and their horrible customer service. Please think twice before ordering from this website, because you will be highly disappointed.

Dear Sir/Madam,Thank you for contacting us.We are an international company with a few branches and offices. We ship our jewelry items all over the world, some of the items are being shipped from our warehouse in Israel.As requested, after the customer has notified us that she...

wishes to return the item she has purchased, we have sent the customer a prepaid envelope to send us back the item.We regard the satisfaction of our customers as top priority and although we have not yet received the item back, we have issued a full refund, without charging the 30% restocking fees.We will also contact the customer directly to resolve this matter.Please let me know if I can be at anyfurther assistance, Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]

MyNameNecklace company claimed they sent my package, yet when I checked the tracking # with USPS, it confirms, they only created the label online, but USPS did not receive the package or it was not dropped of at USPS location. I contacted MyNameNecklace and they shifted the blame back to USPS and said they have a delay in shipping the item. USPS advised, they do not delay packages they have NOT received from the merchant. On my third attempt to contact MyNameNecklace, they said my address was an issue, yet I have been with PayPal over 10 years and have NEVER had a problem with my registered and confirmed address on their file.
MyNameNecklace continues to blame others and CANNOT PROVE they have shipped my item. The tracking # they provided only shows they created the label. They will not investigate on this issue and have wasted my time.
THIS COMPANY HAS THE WORE CUSTOMER SERVICE! I HAVE ESCALATED MY REFUND WITH PAYPAL.

Dear [redacted],
 
Thank you for reaching out to us at Revdex.com.
I am sorry to hear that you have not received the package. I have been informed that my team is taking care of your case, and that the package has returned to us. It will be reshipped as soon...

as possible to the address you verified:[redacted] D. W[redacted]

Once again, please accept my sincere apologies for all your inconveniences and please rest assured that the package will be delivered to the above address asap.Sincerely,
Oliver G[redacted]Customer Support ManagerMyNameNecklace

Dear [redacted],I have received your complaint here and also saw your correspondent with us via email.I am very sorry about this unfortunate sequence of events which ended up in not receiving your order in time.We did ship the order as promised to arrived in time, but it seems that an...

unexpected delay and a mistake in the post which I can't really explain occurred, and the package has been returned to our [redacted]k distribution center.I will have to investigate this immediately, but in the mean time, if you agree, I will make sure that the order will be reshipped via urgent delivery to the give address, and additionally will refund 50% of the amount paid for your order.I will await your reply to go forward with this.I want to assure you that this is very unusual and although there will always be a small amount of lost orders, we are doing a lot to prevent this from happening.Thank you for your patience in this matter,Sincerely, [redacted] Customer Support ManagerMy Name Necklace  [redacted]