Mynamenecklace.com

All over the website claimed Mothers Day Delivery Guranteed!! I ordered my wifes necklace on May 3rd and was told I would have it by Mothers DayNow I am getting notifications that it will be delivered June 1stI emailed and FB messaged with no response now in daysThis is unacceptable especially with Mothers Day on Sunday!! Thanks Mynamenecklace appreciate the customer service!!!! PLEASE DO NOT SHOP ON THIS SITE AND REPOST THIS MESSAGE ALL OVER SOCIAL MEDIA!!

According to the USPS tracking system my order was delivered on 7/27/ I filed a missing package form with USPS the same day as the item was not received and sent an inquiry to mynamenecklace.com as the website indicates packages are shipped insured I received an automated response advising to take steps I had already taken and indicating I could be "assured" I would be contacted in person if my issue wasn't resolved and I replied to the email I sent another email outlining exactly what had occurred and what steps I had taken I received ANOTHER automated response repeating what I had already told them and directing me to take the steps I had already taken and outlined in my second email to them I sent a 3rd email expressing my frustration and a 4th email advising I needed information regarding insured shipping I have not received any response I have taken all steps to follow up with USPS but need additional information from the shipper It is amazing to me that there is NO customer contact number and the only way to get assistance is to send an email that will either receive an automated response or be ignored TERRIBLE! Now I am out over $for an item that was going to be a gift but now is overdue so can't be a gift even if it is received

On May I placed on order totaling $Later that same day I checked my bank statements and noticed that I had been charged twice for the same orderI've contacted them through email, twitter, and Facebook and have yet to receive a response to solve my issue

Briefly ordered a necklace that the chain tarnished so bad that a jeweler could not restoreContacted and they agreed to replace or credit towards another item which we reordered an engraved ringA confirmation email regarding this plus the $extra costI had to ask for this confirmation email as it was not sent though they did take the money from my accountThe confirmation clearly states what was ordered including the engraving but ring was received with no engravingsI have contacted this business and have not heard back from themAt this point, I want all my money returned and send their items back to them but since customer service has been less than optimal and shoddy materials and incorrect orders have been an issue, I am filing this complaint to ensure that I get my money backI await your assistance in this regard and thank you so much!

Ordered a necklace for my wife on mother’s dayThe necklace was received incorrectlyIt had two name plates on them with matching birthstonesMy sons name *** was suppose to have aqua marine birth stone and my daughter *** was suppose to have blue topazWhen received, the stones were switchedContacted the company via email on may 13th as they do not have a phone number and they offered to replace them and issue us new onesSince then we have gone back and forth and they will send us a new necklace after they receive the original and charge us for the shippingI then asked for the address to send it back and asked for a full refund as this company seems like a scamThey offered a 10% refund only, to pick something else out at a discount or to send the original back for a new one yet they still haven’t sent me the addressNow they are saying the original necklace they sent was in fact correct and what we originally orderedI sent proof of our order that states what we o

I placed an order with this company on 12/12/and was notified that the product shipped on 12/14/ During the shipping process I was notified that the shipment was undeliverable to the address I had provided After checking my order information I realized that I had made an error in the shipping address provided to the company and contacted them to make them aware that the shipment was on its way back to them and provide the correct shipping address The company only has customer service contact by email, which at first was not an issue since they were responsiveHowever, on 12/27/I received notification that the shipment had been delivered back to the sender, so I contacted the company again to let them know that I had received this information and to verify they had indeed received the package I was also inquiring as to when the package would be resent to me with the corrected address I had already provided to them It has now been three days with no response from the c

Be aware!! If you receive your order from this company and there is something wrong with the order, they are very difficult to get ahold ofNO CONTACT PHONE NUMBER! VERY slow response to emailI have been trying to get my wife's Mother's Day gift corrected for a couple of weeks nowIt is very frustrating when you cannot contact someone via telephone!

I received a necklace I ordered on April 3rd and I am not satisfied at all with how it looks It is incredibly thin, the print is in black, and the chain is so tiny It looks different from the picture on the site Over the last week or more, I have reached out to the company numerous times and they are unwilling to resolve the issue At first, the offered a replacement of my choice from their website, but then tried to charge me an additional $more than what I have already paid Then, when I refused, they said I could return the item at my expense, but then there would be a 30% restocking fee

Hi, I sent my pendant necklace back to mynamenecklace for repairs to New York, New York from CT which was received on 04/18/
The repair was simply to remove the existing chain and return the pendant It has since been weeks and I cannot get an answer as to if and when I will receive the item back I get very generic emails back whenever I email customer service that do not answer any of my questions It is my suspicion that the necklace is lost There is no telephone number so I cannot call to speak to someone on the phone about it The necklace cost me $159.95, order ***, and is a gift to someone so I want it back

Ordered my wife the infinite necklace with our two daughters names on it, that happened 12-8-I was guaranteed delivery before Christmas and now it will not be coming until after christmasThere is no number to get a hold of them by and from the hundreds of other people complaining about this and also not getting emails returned there is no point to waste my time with thatI would never recommend this company to anyoneEveryone that ordered something from them should get there money back for the lies that they were fedOne of the most unprofessional business I've ever worked with
Guarantee: provide a formal assurance or promise, especially that certain conditions shall be fulfilled relating to a product, service, or transaction

I ordered a necklace on January 8th and have contacted them via email on three occasions since it's well past the days that they claim for delivery No response, no phone number to contact and I'm disgusted as they have already charged my card Action needs to be taken and this is my first step This company is not customer service oriented

ore
Was guaranteed order would arrive on 12/23.I even emailed customer service to confirm because usps received the shipping info on 12/18, but they did not receive the package until 12/
My new arrival date is 12/The website even states guaranteed arrival by 12/
Completely advertising!!I will not order from them again, nor recommend them!
And there is no customer service phone number and they no longer reply to my emails

I ordered a Mother's Day gift from them that guaranteed delivery by Mother's DayAfter putting in the correct address and completing the order I reviewed the confirming email and noticed that they had an incorrect address in a completely different state period I immediately emailed customer service to advise them and was responded to with an email confirming that their system showed my correct addressOnce they shipped the product I verified that they were sending it to the incorrect address and immediately notified themThe product was delivered to the incorrect address in a different part of the country before they respondedThey eventually admitted that it was their system error and offered to redo the order for me and ship it to me overnight by DHLIt has been weeks since then and when I communicated with them about what was going on with the order they told me that it was going to be sent regular mail because the DHL upgrade had not been authorizedNeedless to say weeks after Mother's Day is not a very good Mother's Day gift

I ORDERED MY ITEM MAY 3RD AND PAID EXTRA TO MAKE SURE IT GOT HERE FOR MOTHER'S DAYIT IS NOWAY AND NOTHING! NO PHONE NUMBER TO CALL! NO RESPONSE TO MY EMAILS ! IVE TRIED CONTACTING THEM NUMEROUS TIMESTHEY WILL NIT RETURN MY MESSAGESorder # ***

They took my money and will not respond to emails or send me my product

I ordered a necklace days ago, and tried tracking my order, and according to the website, there is no order in existence with that number no number to call for customer service, no response so far with email

The item sent to me was defective so I contact CS and they sent me return label with no tracking noI asked for tracking no and I was told its ok it will not get lost, and they guarantee itSo I sent the package out and sent the CS an email to notify them, that was Jan 9th Until now March 30th, the Name Necklace Company has not return my orderI keep sending them follow up email and they keep telling me, my order is on the way to there warehouseI ask for refund and they just keep saying to be patientThe company is full of BSMy husband bought this necklace last Dec as Christmas Gift

I ordered a ring for my wife in October 0f It's january and I still haven't received her ring The ring was to be shipped to our home in Ecuador I have emailed them several times and they said the ring was probably lost I asked them to send a replacement ring to a family member in Mobile, AL I got an email back asking if Mobile, Alwas in the United States No Joke After saying they would replace the ring now they are saying they are sending my info to a supervisor for review

Early September I purchased a 14k Gold Double Thickness "Carrie" Style Name Necklace
(Item Number: *** for my wife's birthdayI received the chain in mid-September, in time for her birthdaySometime in early Jan2017, the chain was returned via a prepaid envelope for repairOver two months later, your company has not received the chainI was told the package is insuredI inquired multiple times about tracking information, I did not receive a responseI have had email correspondence with Tania S***, Alice J*** and AlejandraThey have all stated that the process could take weeks, weeks to be exactIt has currently been over six weeks and they are still telling me to be patient and waitI have surpassed being annoyedThis was a gift for my wife! She had it in her possession for less than two months and the returned package has been missing for over two months!
On March 19th, the following was said, "It has not yet returnedLets wait until the 24th of ma

I ordered necklaces that cost over $My name necklace keeps moving the delivery date back and I can’t get a hold of themI’m starting to think I’ve been scammed