Morris-Jenkins

I received excellent service from Morris Jenkins for plumbing, thanks to Cody and Abraham. I rate their service 5 star. Thank you

Sammie B was our service technician that came out to do our bi-annual check on our system today. He was very polite and very knowledgeable about our system. Although we received some not so good news about our system, he was very honest and noticed a lot of issues with our current system that was installed when we bought the house. Sammie could come back anytime and service our system, we loved having him and is a great asset to your company. Thank you Sammie!!!!

I called Morris-Jenkins on Monday and a technician was scheduled to check and clean heating system the same week. Thomas H. called 30 minutes before arriving. He was friendly informative and answered all of my questions.

I was referred to morris jenkins thru home advisor I was advised there was no fee for estimate and that I had already purchased quality parts to replace my needed parts due to company arriving two days later I was harged $391.62 to replace parts with no warrantee and I still I have same problems with each one prior to installing new ones. Im a senior on fixed income and feel grossly abused.

Chase P. was courteous, professional, on time and fixed the problem expertly. Very pleased.

I had a wonderful experience today with a service technician from Morris Jenkins.His name is Steven K. He was on time,polite,and answered all my questions.He helped me with my thermostat,checked everything inside the house to make sure it was working properly.When he was outside checking the unit,he explained everything to me.I ask a lot of questions!!.Very polite,very well groomed,did not feel unsafe with him in my house.Thank you Morris Jenkins!!!!Sincerely ***.

I scheduled a yearly furnace maintenance appointment with Morris-Jenkins for 10-18-17.
Steven K was the technician assigned to this job. Steven called ahead to let me know the time of his arrival. He was courteous, friendly and polite. He performed the maintenance in a timely and professional manner. He thoroughly explained the outcome of the furnace inspection. He asked if I had any questions. Before he left, Steven noticed a broken hinge on our front door and repaired it for us. Steven provided exceptional customer service!

Jordan S just left. He was on time, friendly and professional. Since it was after 6pm after he left, I said, "I hope this is your last stop so you can head home." He replied he hoped so too because it was his birthday. To be working late on his birthday, he was still friendly and professional. I would say he gets a 5 star review !!!

Our service technician was Julian H. Julian is a total professional, he takes his job seriously. He is thorough when explaining the service being done or that is needed.

Have used Morris-Jenkins for several years but was impressed with their technician Joseph G.. He is a knowledgeable and personable young man. Was on time (even early) and like Santa Claus "went straight to his work". Always nice to deal with competent people.

On 9/15/17 after explaining all the issues & problems, Michael promised to send the invoices & $200.00 to us, after our check cleared. Never received
9/15/17, approx:7pm called Morris Jenkins for immediate repair for my mother-in-laws air conditioning, it was well over 100 degrees in the house when I arrived. After dispatch verified I had permission to talk with them, & I was going to be there when the service tech. arrived, Dispatech promised service before 11pm. Service man, "WES" showed up at 11:15pm. Wes told us about other service calls to old and disabled senior citizens. These stories were disparraging. One such story Wes repeated was about an old an old woman in a walker, with oxygen, old and coughing, that he had a difficult time getting to come to the door, he tought would drop over any second. And how she apparently didn't understand him when he asked about fixing her air. She wanted him to wait for her mother. Apparently she was in her 60's, & Wes thought she was senile. But when her mother pulled up, looking younger than her daughter, apparently in ther 80's; he couldn't believe the bad shape the daughter was in. This story, one of others, upset my mother-in-law to no end. She is 92 years old & now is worried about all the stories "Wes" is repeating about her. Wes claimed he had the part to repair the unit, but it was late & dark & he wanted to return on Saturday. Wes had the air conditioning temporary working & would call after 10:00am Saturday with the arrival window time when he would return. Wes wanted the service call payment paid in full immediately. We paid with a personal check #2905 for $89.00, but Wes refused to give us a receipt. He said Morris-Jenkins did not provide receipts, and her check was her receipt. However, he could ask the office to send us a hard copy. "Wes" gave us his cell #, and said we should call him if the air quit before he returned. Saturday moring, 9/16 the air had quit, and when I tried to call the number Wes had provided, the number went to a mailbox that was full and could not accept more messages. There was no way to reach Wes. I was forced to call Morris Jenkins dispatch at 10:44am, only to argue with them, because I wasn't the actual home owner, and finally said that if a supervisor didn't call me back, I'd stop payment on the check. !0:30am "Wes" called & said he would return to finish the job between 4 & 6pm that afternoon. "Supervisor Rob" called at 10:44 & said if there was any further problems to call him back next time, & left his personal cell# (XXX)XXX-XXXX. When "Wes" returned, he attempted to repair the problem, claimed the computer module board he had didn't work, & would have to order another one. This time "Wes wanted to be paid "$752.21, Check #***. Again, when we requested a receipt, we were told, one would be mailed from the office. "Wes" said he would return on Monday. When "Wes showed up, he claimed again, that the part he had, was defective. He would have to re-order again, & come back on Tuesday. We spent the entire day at home on Tuesday, & no one from Morris-Jenkins, or "Wes"; ever contacted us to let us know they weren't coming or show up. Tuesday 9/20 @ 9:10am I called "Superviser Rob" and left a message, explaining that no one had returned to finish the job, even though Morris-Jenkins had already been paid in full. "Rob" has never returned that or any other phone call. Around noon, "Wes" finally showed up, and completed the job. I spoke with "Wes" and asked him again to send hard copy invoices to the home address. As of yet, they have never arrived. I tried to contact Morris-Jenkins online 9/25/17 to get the corporate address to file a complaint and possibly get a hard copy of the invoices. The chat tech, had a Supervisor Michael to call me right then. After explaining everything to him; Michael promised to send out the hard copy invoices, plus a check for $200.00 for all the inconvience we experienced. However, we would have to wait till the checks cleared the bank. AGAIN... we never heard from Morris-Jenkins again. No receipts, no hard copy invoices, and no refund of $200.00

We always have excellent service from Morris Jenkins Co. Tanner M came time to prep our furnace for winter.
He was thorough,punctual,and polite,as are all of their service staff.

Paul G. from Morris-Jenkins was my tech today. He serviced 2 heating systems and found them to be AOK. Paul is a great tech with extensive knowledge of these systems. He is friendly and reviews findings with customer. I give him 5 stars out of 5.

I had a tech come out to my home to fix and issue I had with one of my Units. He replace the unit capacitor and service both of the units for cleaning and testing. Because I was informed that the Maintenance service did all of this when I sign up for it. In the process of servicing the other unit he called out another Tech to help when the other tech came he suggested that I put in some more Freon(Refrigerant) in the other unit b/c it was low. I took it as okay he suggested it I will do it. The tech said he added 1lb of Freon for $200+ and also charge me for fixing the capacitor $300+. He told me he did not see any leaking on the unit and he could not detect any leaking but the unit was just low on Refrigerant. Now the issue has came back up again and the same unit that was low once before is now low again. This is what I was informed by a new company that I called out since this issue is not that old and I am doing the same thing again so I refuse to called Morris Jenkins for an issue they should have found then before they took my money. No customer like to get jerked around for their money and then jerk around again if you let them for even more money. When I called MJ to see how to proceed with this the only thing he could suggest to me is they can send out a TECH again for the service charges since I no longer have the Maintenance package and whatever charges it take to fix the issue AGAIN. So the tech(s) they sent out before couldn't find the leak the first time but you want me to pay you to come out again to do what....????? (GET MORE MONEY FROM ME) So I called another company to come out who found the leak and repaired it. I also talked to a CERTIFIED REFRIGERATION SERVICE ENGINEER who told me that by law you have to get a leak fix when it comes to Freon there is no other option it has to get fixed. Due to the harm it can do to the Ozone layer. I called MJ and talk to a REP and she told me that inorder for you to need Freon(Refrigerant) you have to have a leak, so I ask her so why did the TECH from your company put some REFRIGERANT in my unit and left it as if the issue was resolved. She had no answer for that. She said that she will ask a SUP to called me and when he called me he said that the tech could not find the leak and he compared it to a balloon with a small pin hole in it. He said "When you put air in a balloon with a small pin hole in it the air will leave but you cannot detect it that good and it will leak slow but when you put the new air in the balloon the hole will get bigger and the leak is easier to find since the hole will be bigger. I took it as if he was using his company Morris Jenkins having the small pin hole and they could not detect the leak but the new company I used this time was able to find the leak because the hole was bigger now. I took that as if he was just protecting his TECH and the company because he did not want to take ownership for their faults.

Professional, competent.

Great service and knowledge

Chris S serviced my furnace today. He did a great job and was very helpful in explaining in terms I could understand what he was doing. Great personality and a very competent at his job.

T H was fabulous, he spent time explaining things and answering all of our questions. Thank you!

I am a new customer and so far it was a very easy and pleasant experience. I find the employees very professional, polite , informative and what is important to have client's interest and needs in mind while providing high quality service.

Paul G is a nice young man and very helpful on his visit yesterday. He did not hurry the job but explained to us what he is doing. Besides doing GREAT work he was very courteous to us. He showed the human side of business. So, I am confident in my air operating efficiencely.... THANKs Morris Jenkins for such a nice and easy way of doing business.