Morris-Jenkins

Service Technician was Bobby D.. Bobby was very friendly and professional. He explained everything he did on my system in a I could understand. I was pleased with the maintenance call.

I'm a Priority Advantage Customer with Morris-Jenkins with HVAC services and then I found myself needing plumbing service. Matt B. and Jeff H. came out to my home jsut before midnight and were there until 3:30 am trying to fix my problem. It was a cold night and they were very pleasant and hard working as they tried to solve my problem. When they had exhausted every avenue thsy could they came back into my home and explained what they had found and what the plan would be going forward. Though I was stressed and tired Matt took care to make sure that I understood all my options and what they could do going forward. After considerable disscusion we reached an agreement to fix the problem and as it was going to be a a fairly expensive fix helped me to set up financing. It would take another 24 plus hours to be able to have the work done but Matt checked in with me the following day to inform me of the schedule and what to expect. That a Technician would take that much time, care, and consideration says a lot about the company.That night Matt and Jeff made a bad situation a whole lot easier to handle. Though I didn't see them again what they did for me that night was exceptional. The work was completed by others that I will also recognize with regards to Morris-Jenkins excellent service. The Work was completed by Shawn E, Tony W, and Rick K. All three giving me the same level of service as Matt and Jeff had that first visit! I have to close with the recogniton of a young lady named Rachel who was my first contact when I called for service. She worked really hard to help me that first night and get techs to my home. She even called me the next night to check and see how I was doing and to follow up on where everything stood. I was very surprised and pleased that she did. That's what customer service is!! Thanks to everyone at Morris-Jenkins for your outstanding service to my family!

I have a new heating system and this was my first maintenance check-up! Michael F. was very informative, courteous, and helpful. He did not rush and took the time to review safety tools. It is a good feeling to have confidence and faith in the best heating company! Many thanks, Michael F.

I would like to state that service tech Chris S. has done an outstanding job with his service call and safety inspection. I can not imagine a better service tech thyan Chris.

Thomas called to give me his ETA and arrived when he said he would for my furnace check. I let him know that I was actually having a problem and my house was actually 54 degrees this morning. He said lets get your heat working and he went straight to work. He was very informative, curteous asked me about the age of my detectors and explained that I really need to make sure carbon monoxide unit was not to old prior to replacing it. He also told me about the filters that I could purchase through MJ. Which I did and told me about component that I needed to replace. I was very happy with Thomas

Seth was very helpful and knowledgeable with the service that was provided. He was punctual and thorough with the maintenance. .

Brad L. came by today and helped me out tremendously, opening the dampers which control the air flow to the registers. Great work and greater personality!

We had Chris S. at our house to perform a maintenance check.
He did a great job, kept us informed.

TONY H. WAS OUR SERVICE TECH TODAY. HE WAS PROFESSIONAL AND VERY COURTEOUS.
HE DID MY SEASONAL CHECK UP,AS I AM A PRIORITY ADVANTAGE CUSTOMER.
MY SYSTEM WAS FINE,BUT HE DID MAKE A FEW RECOMMENDATIONS AS TO A SOME THINGS I MAY DO BECAUSE MY SYSTEM IS GETTING NEAR THE END OF THE WARRANTY.
HE GAVE QUOTES ON THESE ITEMS AND GAVE NO PRESSURE TO HAVE THEM DONE AND SAID HE COULD DO THEM ANYTIME AS THE NECESSARY ITEMS ARE ALWAYS ON HIS TRUCK.
GOOD JOB TONY.

Julian H. resolved my issue in 30 minutes. He was knowledgeable, professional, and explained how he fixed the problem. I will definitely ask for him again if I need other repairs.

I've been using Morris Jenkins for many years, always professional and ethical. Thomas H was no exception, on time, courteous, and a pleasure to deal with. Performed the service and explained potential issues in layman's terms.

I was very please on DEC. 5-17 morrisjenkin was on time DARREL did a good job .HE is good at explaning his job .WELL TRAINED

Exemplary service. I definitely recommend Morris Jenkins.

Ross A. was an incredible tech with great personality, listed to our needs and promptly fixed our problems

My furnace had been giving me problems for some time. We had one company come out & instead of them accessing the problem, they tried to sell us a new one. We called Morris Jenkins. They came in within an hour. Our technician Robert F. went above & beyond the call of duty to make sure our heat was working! He was friendly, thorough and explained everything! We will never choose anyone else but Morris Jenkins from this point on! You guys have a jewel in Robert! He represents his company well! Thanks for everything!

Tony was very polite,did an excellent job, was on time.

Mark N. replaced our noisy draft inducer on our furnace. Working with Morris Jenkins has been a breeze, as they have been very accommodating to our schedule. Mark was very courteous and was in and out in about an hour. We will certainly use Morris Jenkins in the future.

Great service!

Joseph G. was very professional and kind when here for a maintenance visit. He took the time to explain one problem he found with our system, shared a photo of the problem, and answered my questions. He was friendly and even put up with our barking dogs! I would highly recommend his service.

We have been with Morris Jenkins for over a year, and are so impressed with their service. Their technicians have been professional, knowledgeable, and friendly and have gone above and beyond what we expected of them. I would give nothing less than a score of 5 out of 5 stars.