I did not renew my policy and selected a different company yet State Farm automatically took my money for an additional months till I caught it Because State Farm continually raised my rates on my automobile policy I told them I would be looking for a different company At the end of my policy time, July 14th, 2017, I contracted with [redacted] ***Co and took their policy on July 15th, State Farm continued to automatically take my money out of my checking account on July 15, Aug, and Sept until I caught it in September For months I had been paying for different Car Insurances When I caught it, I called my local SF Insand was told to come to their office to show them my declaration page from Travelers I went to their local office in Belleview on 10/10/and I spoke with [redacted] He said he thought I would get all my money back He filled out the paperwork to stop the deductionsHowever he did not back date it to when my policy ended on July
February 20, 2017 To Whom It May Concern: RE: Complaint against State Farm Claims Department regarding an UNAUTHORIZED claim Please find this letter as reaching out to the State Farm Headquarters to file a complaint and rectify an UNAUTHORIZED claim opened on my account which has now been filed against my clean driving record for over 10 years. I have been mistreated by my local State Farm Insurance Office and the State Farm Claims Department. On February 6, 2017 I called into my local office (Janine [redacted] , Agent) to ask a simple question: “Do you offer accident forgiveness, such as I have seen that Allstate Insurance offers these services?” A lady by the name of Julie [redacted] answered the phone and told me that she would have to “transfer my call to someone who could assist me.” Another State Farm agent was on the line and again, I asked the same question. She then proceeded to ask me questions and said that she needed to get some more information from me. She ask
I believe it was the year when I visited their office on the 2nd floor of this location and attempted to buy a life insurance policy at this agency and they refused to sell a policy to me I was a previous customer of State Farm begining around when I took out some renter's insurance fro a different agent located at EWashington in the lower level of Marshall Field'sThe agent's name their was Janice Nazar After being turned down for a life insurance policy at theNAshland Avelocation because of some legal issue with my name, I thought that I could provide some proof of my name by obtaining the State Farm records of my renters policy, however when I went to ask Janice Nazar for a copy of my renters insurance policy, she told me that State Farm does not keep records that longTherefore I felt that I not only was being turned down and denied a life insurance policy at the NAshland location, but that I was also being denied a copy of my rente
I contacted my State Farm Agent's office "Perry D [redacted] Ins Agcy Inc, A1A South Suite A, St Augustine, FL 32080-9704, 904-461-for a quote for insurance on a car to add to my existing policyI was quoted $a month for liability which is all I neededand had to pay months in advance and was assured that tho it was more than the usual months in advance, that I would not have to pay on the next bill, next bill came and there it is, but is $a month instead of quoted amountPLUS altho no claims have been made or other changes, my other car a Honda Civic was increased by $a monthSo by adding one old car I suddenly got increased by $No explanation! So I call the agency and as usual the lady isnt in the officeWhich is a constant issue at this location
We acquired State Farm years ago and thought we were getting one of the best insurance companies As it turns out we weret, we had hail damage in and submitted a claim, State Farm adjuster came out and said the roof wasn't damaged so refused to cover any of it except a square and that was after a restoration company came out and did an estimateI complained, so a different adjuster from State Farm came out and agreed to half the roof, so while everyone of my neighbors around me had their entire roofs replaced I got half and ended up owing the restoration company almost grand anyway The next claim I had was for my dog, who's only two years old and never shown any aggressive behavior towards anyone, well a neighbors child came up the driveway without permission after being told not to because the dog did not know her and the dog nipped her Well I went to see the prosecutor and the case was dropped and my dog was determined not to be a vicious dog but the child's mother chose to Pursue a claim against my homeowners insurance despite all the evidence to the contrary State Farm paid her claim totaling 3, We received a letter a couple weeks ago saying they weren't renewing my policy because of too many claims, the truth is they screwed us by paying that dog bite claim it should have never been paid because now we are struggling to find homeowners insurance anywhere State Farm is slow to respond and when they do they don't do right by the insured Their unfair policies directly impact people's lives and there's nothing fair about the way they conduct business They don't even deserve star in my opinion
Good Evening I have service customers as [redacted] , [redacted] , even as a security officer at banks parking garage, front desks hotel and now I am a service advisor for my customerI know how hard it is to service someone At my current position I am still working with customer I service they as there my family make sure the service is up to there Standard My company mission is to help people and communities achieve better health My company vision is ? A leading innovator enabling health communities My company values is ? Respect Integrity Imagination Courage Excellence Now, for the past year going to years, I work servicing my customer 'I am sorry? I don't call my customer 'customer? I call all my customer 'member? because they are family I know it may look crazy what I am wording I love my job just because I work with member my whole life valve around membersYes some are nasty and I had it but at the end of the day they're grateful that
My claim occurred because I had a frozen pipe break on January 5, Today is March 27, and State Farm has yet to approve my claim so that reconstruction can proceed It has been months next week with my house torn apart but no approval from StFarm to start repairs.I have been passed around to no less than different adjusters all of whom do not return phone calls or they just say, “I am working on it or I need approval” I have had different field adjusters come to my home because I complained, but nothing has changed They would say, "My this is a big loss" and promise immediate action which has not happenedThe phone adjusters have been changed and I have not been informed other than by calling voice mail and being told to call someone differentMy claim has been reviewed by hail specialists, when I had a pipe break, because no one else was availableYet the adjusters readily admit I don’t know what to do with your claimEven when a check to pay for the mitigat
A year after filing a claim involving a totalled vehicle -- settled by State Farm and paid off, with auto title returning to State Farm Steven Ingrassia is still charging premiums for insurance on the vehicle I don't own the vehicle Steven Ingrassia processed the claim and is fully aware of all the details He is responsible for maintaining the policy involved -- and cancelling it Product_Or_Service: Automobile Insurance Account_Number: 2281-B29-75F
I have not received a current Ohio insurance card for my Chrysler Town & Country vehicle, policy # 4303-F19-35A On September 18, 2017, I received insurance cards in the mail for the period March 23, to June 19, I have been trying to obtain a current insurance card and declaration pages since June 19, 2017, with no success
I filed a claim for water damage to my house and my claim was denied My next door neighbor, also insured by State Farm, had her water damage claim covered Same loss, same type of damages I am even using the same contractor that she used State Farm will not explain to me why my claim was denied but hers was not A claims manager will not call me back to explain any difference between handling her damages and mine even though my insurance agent advised that they would respond back to me
Hi! Im looking to see if I have any optionsMy car that I had for 1/weeks was involved in an accidentThe other guy is at faultWe both have the same insurance company, State FarmThe insurance company gave me a rental to use while they were determining either to fix my car or cut me a check for total lossThey determined they were going to cut me a check and now they need the rental backHowever, since I only had the vehicle for a short time, the title isn't is my name yet even though I applied for it the day after I bought itThey won't give me any money until it's in my name and they have the title and won't let me continue to use the rental even though this wasn't my fault someone hit my parked car I had just boughtAny advice? Any way I can get them to keep letting me use rental until we get the title? Thank you!
I have been a State Farm customer for 6+ years, but upon moving to NC I have experienced the worst service from the local agentsI have had to drive miles out of my way to talk with different agents, in an attempt to clear up billing and service issuesI have had direct payment set up, over phone, and in person, for over a year, but once I moved here [redacted] 's office hasn't taken payments when scheduled, added unexplained fees, and has sent harassment letters of bills containing doubled premium costsI am a good driver, but since being here my payment has gone from $a month to $104, including fees with no explanationThere has been unfulfilled promises in hers and other State Farm offices to resolve the issues, and blatant lies, as she stated that I "refused to make the payment over the phone" when I have no record of such call, because it did not happenAfter 6+ years with the company I am switching to [redacted] for a guaranteed $a month, and when I called to cancel my State
I went to State Farm to change car insurances on my Birthday, 1/25/Your office on S Plank Rd #1, Newburgh, NY I changed because my father has his car & home insurance through youI sat with Nancy, who took my claimDuring the time I had a bad feeling because she wasn't concentrating, having side conversations with herself (she is older & not all there), she also kept answering phonesShe was starting a brand new policy for me, inputting #'s & credit card info takes concentration especially if you're olderAfter we were done she advised me to cancel my Geico policy same day (1/25/17) which I didFast forward a couple weeks I receive a letter from DMV stating they will suspend my license & tack on fees daily because their system doesn't show any car insurance after 1/25/Due to Nancy's incompetent clerical error she made my policy effective 2/25/not 1/25/I received the letter from DMV after 5pm so I had to wait until next day to take off work
State Farm - Eric O [redacted] Sales Representative Kevin Smith Agency | State Farm Insurance BEWARE - not competent! This is not an expert in the field, you better know more than this team or you are likely to go through a huge mess! I recently switched to State Farm Insurance because I was under insured with my previous insurance companyI was very clear in my expectations of a new broker, I needed someone who would be available and make sure I had the right coverageEnd of May 2018, I purchased more than times the amount of coverage I had with the previous insurer I own a condo that is a duplex down, August 7th...a fast and swift rainstorm happens...my basement, the common area and the next door neighbors unit floodsMy unit alone, $10k-$15K worth of damage I call Eric, who was beyond adamant...99% sure he told me about this coverageI asked him to prove this...just for my own piece of mind...I could very well made a mistakeBut...from my prospective, there is NO WAY I would of waived an endorsement for sewage back-up...because in my place had sewage back up and caused a lot of damage Let's face it - it's Chicago - sewers back up...who would not want this type of coverage if a LICENSED EXPERT offered this? He states below, I didn't request it...I am not licensed in INSURANCE...I don't know what the verbiage is...he knew I had a duplex down! One would think, a State Farm Rep would be on top of their game See message belowAfter the adamant phone callhours later - I recieve this email~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Hi Darlene, I am so incredibly sorry for everything you’re going thruMy heart literally dropped when I pulled up the email below that had the original quote I sent over attached and it did not include what I put in 99% of the quotes I send referencing sewer and bacoverage which reads: One thing that this quote does NOT include is sewer and drain back up coverageThis is when the sewers back up and come up into the basementNot all homes/condos are at risk for this, which is why it is not automatically included on all quotesI just want to make sure that you are aware of this and put it on your radarI have no excuse as to why this was not brought up and can only guess that because we spoke on the phone I intended to discuss it with you at that time, but failed to do soI am sick to my stomache at the fact that you are now in an incredibly difficult situation because we did not discuss this optionI’ve been on the phone for the last two hours with our underwriters and claims department trying to see if anything can be done and unfortunately, because the coverage was never requested and there is no record or documentation that you intended to have this coverage, it is not considered an error by our office even with me pleading and explaining that I include the above verbiage with every other quote I send outI know “I’m sorry” can’t possibly carry the devastation and remorse I’m feeling right now, but from the bottom of my heart, I am and sincerely apologize for the miss on my partI’ve gone ahead and added the Sewer and Backup coverage to your policy going forward and hope you never have to go thru something like this againI wish there was more I could do… If there is, please let me knowEric Eric O [redacted] Sales Representative Kevin Smith Agency | State Farm Insurance ' Office: 773-772-| Mobile: (***) [redacted] l Fax: 773-772-~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I ended up filing a claim, with hopes corporate would see the mistake of the incompetent person representing their company...but I have been denied any form of helpThe adjuster agreed that this was a terrible situation and felt State Farm wouldn't want to lose a new customer's business...Who in their right mind would be loyal to a company THAT DID THIS??? I'm in a huge mess for at least $15K...and by the way...I can't afford thisI've never every wrote a review like this, but I assure you...this needs to be known! This is shameful, be warned...you need to be more knowledgeable than the person you are purchasing insurance fromAnyone apparently can get a license to sell insurance...the buyer needs to be smarter and more educated...the sales people don't care and apparently neither does the company they represent The human factor is completely lost in the corporate world
I was given a quote for six months of auto insurance by State Farm and paid the six month premium for State Farm auto insurance coverage from June through Dec Then, two months later in August I was sent a bill for $ The bill threatened to cancel my service and did not explain why I owed more money I was out of town in Peru and when I returned home, my policy had been canceled I called State Farm and they said that they had added to the cost of the policy due to an accident that had occurred to my car in February (before the policy was quoted and when I was insured by a different company) State Farm failed to properly communicate with me the increase in the policy cost and the reasoning behind said increase State Farm should have evaluated the cost of the policy before I agreed to and paid the policy Had I known that the policy would cost $more than the original quote, I would have never switched my policy to State Farm because I would have
On dec6, I went to pay my insuranceBefore I left, I asked how much my bill will be going forwardI was told $I asked if they were sureI was told that it would be the amount going forwardOn friday, 12/21/2018, I received my bill of $I know that the difference is not that much but it was not was I was told that I would payThis is my second complaint against state farm for billing issues
I ask for clarification of insurance policy he sold me "Dear sir Ian [redacted] Your sent me a letter requiring that I sign that I understand the following statements due to florida state law Could I get some clarification? reject all forms of Uninsured Motor Vehicle Coverage I reject the stacking form of Uninsured Motor Vehicle Coverage and, instead, select the non-stacking form of Uninsured Motor Vehicle Coverage with limits equal to my Liability Coverage limits for bodily injury I reject Uninsured Motor Vehicle Coverage with limits equal to my Liability Coverage limits for bodily injury and, instead, select the.stacking form of Uninsured Motor Vehicle Coverage with lower limits of $ Each Person / $ Each Accident I reject Uninsured Motor Vehicle Coverage with limits equal to my Liability Coverage limits for bodily injury and, instead, select the non-stacking form o Could you explain the advantages and the disadvantages (to me) of each option also the asso
After my brand new Honda Civic was damaged in a collision, State Farm refused to cover the costs of two electronic assessments that are specifically required by my vehicle manufacturerHonda requires, if any electrical component must be disconnected in order for post-collision repairs to be performed, that the vehicle must undergo a post-repair diagnostic scan to confirm that the previously disconnected electrical components have been reconnected properly and are functioningIn my case, one of the electrical components that had to be disconnected in order for my vehicle to be repaired was a Supplemental Restraint System (SRS) sensor, which exists just inches away from the collision-damaged areaThis component is responsible for detecting sudden deceleration in a collisionIt sends a signal to the airbag computer, which determines if an airbag should deploy in a collisionState Farm disregarded the post-repair assessment of this critical life safety component as "unnecessary", even though my vehicle manufacturer required the assessmentAdditionally, Honda required that the front passenger seat weight sensor, another critical life safety component, be assessed "after any collision, regardless of damage, even if no airbags deployed"This sensor controls the passenger’s front airbag operation and the "PASSENGER AIRBAG OFF" indicator, based on the occupant’s weightOnce again, despite the life safety role that this component plays, combined with my vehicle manufacturer's requirement that it be assessed "after any collision, regardless of damage", State Farm disregarded this required assessment as "unnecessary" and refused to cover the costs of any work involved with assessing this componentThis experience has left me highly disappointed with State Farm
I signed on with state farm about months ago with moreen everything was brief and done over the phone with no further conversation.Since I been with my Agents office who is Matt balk I encountered unprofessionalism ,lack of communication, constant attitudes with two staff members which names are Moreen and Amanda I call the agents office to try to touch basis with them regarding my account and I can never get a word in on the phone all I get is nasty attitudesI did call the Customer service number and made a complaint and Matt did call me on April and said if I had any concerns to speak directly to him and I been trying but since the complaint his staff members will not put him on the phone.I have a bill that is higher than usual now because I was took off and on auto pay and only percent of my bill has been being paid so that put my bill much higher I'm disgusted on how im being treatedI did speak to Amanda today tues 5/and she gave me an attitude because I want to
My daughter was dropped suddenly, without notification and without an explanation by State Farm Auto Insurance She had been driving without insurance unknowingly for one month She called them when she noticed her premium payment had not been taken out of her account and was told it was a "company cancellation" What? This is the reason? No notification was ever sent Is this even legal? Why is this company still in business! Now she is penalized for being dropped and has to pay $more than before! I guess this company encourages bad reviews I will NEVER recommend this company to anyone
I did not renew my policy and selected a different company yet State Farm automatically took my money for an additional months till I caught it Because State Farm continually raised my rates on my automobile policy I told them I would be looking for a different company At the end of my policy time, July 14th, 2017, I contracted with [redacted] ***Co and took their policy on July 15th, State Farm continued to automatically take my money out of my checking account on July 15, Aug, and Sept until I caught it in September For months I had been paying for different Car Insurances When I caught it, I called my local SF Insand was told to come to their office to show them my declaration page from Travelers I went to their local office in Belleview on 10/10/and I spoke with [redacted] He said he thought I would get all my money back He filled out the paperwork to stop the deductionsHowever he did not back date it to when my policy ended on July
February 20, 2017 To Whom It May Concern: RE: Complaint against State Farm Claims Department regarding an UNAUTHORIZED claim Please find this letter as reaching out to the State Farm Headquarters to file a complaint and rectify an UNAUTHORIZED claim opened on my account which has now been filed against my clean driving record for over 10 years. I have been mistreated by my local State Farm Insurance Office and the State Farm Claims Department. On February 6, 2017 I called into my local office (Janine [redacted] , Agent) to ask a simple question: “Do you offer accident forgiveness, such as I have seen that Allstate Insurance offers these services?” A lady by the name of Julie [redacted] answered the phone and told me that she would have to “transfer my call to someone who could assist me.” Another State Farm agent was on the line and again, I asked the same question. She then proceeded to ask me questions and said that she needed to get some more information from me. She ask
I believe it was the year when I visited their office on the 2nd floor of this location and attempted to buy a life insurance policy at this agency and they refused to sell a policy to me I was a previous customer of State Farm begining around when I took out some renter's insurance fro a different agent located at EWashington in the lower level of Marshall Field'sThe agent's name their was Janice Nazar After being turned down for a life insurance policy at theNAshland Avelocation because of some legal issue with my name, I thought that I could provide some proof of my name by obtaining the State Farm records of my renters policy, however when I went to ask Janice Nazar for a copy of my renters insurance policy, she told me that State Farm does not keep records that longTherefore I felt that I not only was being turned down and denied a life insurance policy at the NAshland location, but that I was also being denied a copy of my rente
I contacted my State Farm Agent's office "Perry D [redacted] Ins Agcy Inc, A1A South Suite A, St Augustine, FL 32080-9704, 904-461-for a quote for insurance on a car to add to my existing policyI was quoted $a month for liability which is all I neededand had to pay months in advance and was assured that tho it was more than the usual months in advance, that I would not have to pay on the next bill, next bill came and there it is, but is $a month instead of quoted amountPLUS altho no claims have been made or other changes, my other car a Honda Civic was increased by $a monthSo by adding one old car I suddenly got increased by $No explanation! So I call the agency and as usual the lady isnt in the officeWhich is a constant issue at this location
We acquired State Farm years ago and thought we were getting one of the best insurance companies As it turns out we weret, we had hail damage in and submitted a claim, State Farm adjuster came out and said the roof wasn't damaged so refused to cover any of it except a square and that was after a restoration company came out and did an estimateI complained, so a different adjuster from State Farm came out and agreed to half the roof, so while everyone of my neighbors around me had their entire roofs replaced I got half and ended up owing the restoration company almost grand anyway The next claim I had was for my dog, who's only two years old and never shown any aggressive behavior towards anyone, well a neighbors child came up the driveway without permission after being told not to because the dog did not know her and the dog nipped her Well I went to see the prosecutor and the case was dropped and my dog was determined not to be a vicious dog but the child's mother chose to Pursue a claim against my homeowners insurance despite all the evidence to the contrary State Farm paid her claim totaling 3, We received a letter a couple weeks ago saying they weren't renewing my policy because of too many claims, the truth is they screwed us by paying that dog bite claim it should have never been paid because now we are struggling to find homeowners insurance anywhere State Farm is slow to respond and when they do they don't do right by the insured Their unfair policies directly impact people's lives and there's nothing fair about the way they conduct business They don't even deserve star in my opinion
Good Evening I have service customers as [redacted] , [redacted] , even as a security officer at banks parking garage, front desks hotel and now I am a service advisor for my customerI know how hard it is to service someone At my current position I am still working with customer I service they as there my family make sure the service is up to there Standard My company mission is to help people and communities achieve better health My company vision is ? A leading innovator enabling health communities My company values is ? Respect Integrity Imagination Courage Excellence Now, for the past year going to years, I work servicing my customer 'I am sorry? I don't call my customer 'customer? I call all my customer 'member? because they are family I know it may look crazy what I am wording I love my job just because I work with member my whole life valve around membersYes some are nasty and I had it but at the end of the day they're grateful that
My claim occurred because I had a frozen pipe break on January 5, Today is March 27, and State Farm has yet to approve my claim so that reconstruction can proceed It has been months next week with my house torn apart but no approval from StFarm to start repairs.I have been passed around to no less than different adjusters all of whom do not return phone calls or they just say, “I am working on it or I need approval” I have had different field adjusters come to my home because I complained, but nothing has changed They would say, "My this is a big loss" and promise immediate action which has not happenedThe phone adjusters have been changed and I have not been informed other than by calling voice mail and being told to call someone differentMy claim has been reviewed by hail specialists, when I had a pipe break, because no one else was availableYet the adjusters readily admit I don’t know what to do with your claimEven when a check to pay for the mitigat
A year after filing a claim involving a totalled vehicle -- settled by State Farm and paid off, with auto title returning to State Farm Steven Ingrassia is still charging premiums for insurance on the vehicle I don't own the vehicle Steven Ingrassia processed the claim and is fully aware of all the details He is responsible for maintaining the policy involved -- and cancelling it Product_Or_Service: Automobile Insurance Account_Number: 2281-B29-75F
I have not received a current Ohio insurance card for my Chrysler Town & Country vehicle, policy # 4303-F19-35A On September 18, 2017, I received insurance cards in the mail for the period March 23, to June 19, I have been trying to obtain a current insurance card and declaration pages since June 19, 2017, with no success
I filed a claim for water damage to my house and my claim was denied My next door neighbor, also insured by State Farm, had her water damage claim covered Same loss, same type of damages I am even using the same contractor that she used State Farm will not explain to me why my claim was denied but hers was not A claims manager will not call me back to explain any difference between handling her damages and mine even though my insurance agent advised that they would respond back to me
Hi! Im looking to see if I have any optionsMy car that I had for 1/weeks was involved in an accidentThe other guy is at faultWe both have the same insurance company, State FarmThe insurance company gave me a rental to use while they were determining either to fix my car or cut me a check for total lossThey determined they were going to cut me a check and now they need the rental backHowever, since I only had the vehicle for a short time, the title isn't is my name yet even though I applied for it the day after I bought itThey won't give me any money until it's in my name and they have the title and won't let me continue to use the rental even though this wasn't my fault someone hit my parked car I had just boughtAny advice? Any way I can get them to keep letting me use rental until we get the title? Thank you!
I have been a State Farm customer for 6+ years, but upon moving to NC I have experienced the worst service from the local agentsI have had to drive miles out of my way to talk with different agents, in an attempt to clear up billing and service issuesI have had direct payment set up, over phone, and in person, for over a year, but once I moved here [redacted] 's office hasn't taken payments when scheduled, added unexplained fees, and has sent harassment letters of bills containing doubled premium costsI am a good driver, but since being here my payment has gone from $a month to $104, including fees with no explanationThere has been unfulfilled promises in hers and other State Farm offices to resolve the issues, and blatant lies, as she stated that I "refused to make the payment over the phone" when I have no record of such call, because it did not happenAfter 6+ years with the company I am switching to [redacted] for a guaranteed $a month, and when I called to cancel my State
I went to State Farm to change car insurances on my Birthday, 1/25/Your office on S Plank Rd #1, Newburgh, NY I changed because my father has his car & home insurance through youI sat with Nancy, who took my claimDuring the time I had a bad feeling because she wasn't concentrating, having side conversations with herself (she is older & not all there), she also kept answering phonesShe was starting a brand new policy for me, inputting #'s & credit card info takes concentration especially if you're olderAfter we were done she advised me to cancel my Geico policy same day (1/25/17) which I didFast forward a couple weeks I receive a letter from DMV stating they will suspend my license & tack on fees daily because their system doesn't show any car insurance after 1/25/Due to Nancy's incompetent clerical error she made my policy effective 2/25/not 1/25/I received the letter from DMV after 5pm so I had to wait until next day to take off work
State Farm - Eric O [redacted] Sales Representative Kevin Smith Agency | State Farm Insurance BEWARE - not competent! This is not an expert in the field, you better know more than this team or you are likely to go through a huge mess! I recently switched to State Farm Insurance because I was under insured with my previous insurance companyI was very clear in my expectations of a new broker, I needed someone who would be available and make sure I had the right coverageEnd of May 2018, I purchased more than times the amount of coverage I had with the previous insurer I own a condo that is a duplex down, August 7th...a fast and swift rainstorm happens...my basement, the common area and the next door neighbors unit floodsMy unit alone, $10k-$15K worth of damage I call Eric, who was beyond adamant...99% sure he told me about this coverageI asked him to prove this...just for my own piece of mind...I could very well made a mistakeBut...from my prospective, there is NO WAY I would of waived an endorsement for sewage back-up...because in my place had sewage back up and caused a lot of damage Let's face it - it's Chicago - sewers back up...who would not want this type of coverage if a LICENSED EXPERT offered this? He states below, I didn't request it...I am not licensed in INSURANCE...I don't know what the verbiage is...he knew I had a duplex down! One would think, a State Farm Rep would be on top of their game See message belowAfter the adamant phone callhours later - I recieve this email~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Hi Darlene, I am so incredibly sorry for everything you’re going thruMy heart literally dropped when I pulled up the email below that had the original quote I sent over attached and it did not include what I put in 99% of the quotes I send referencing sewer and bacoverage which reads: One thing that this quote does NOT include is sewer and drain back up coverageThis is when the sewers back up and come up into the basementNot all homes/condos are at risk for this, which is why it is not automatically included on all quotesI just want to make sure that you are aware of this and put it on your radarI have no excuse as to why this was not brought up and can only guess that because we spoke on the phone I intended to discuss it with you at that time, but failed to do soI am sick to my stomache at the fact that you are now in an incredibly difficult situation because we did not discuss this optionI’ve been on the phone for the last two hours with our underwriters and claims department trying to see if anything can be done and unfortunately, because the coverage was never requested and there is no record or documentation that you intended to have this coverage, it is not considered an error by our office even with me pleading and explaining that I include the above verbiage with every other quote I send outI know “I’m sorry” can’t possibly carry the devastation and remorse I’m feeling right now, but from the bottom of my heart, I am and sincerely apologize for the miss on my partI’ve gone ahead and added the Sewer and Backup coverage to your policy going forward and hope you never have to go thru something like this againI wish there was more I could do… If there is, please let me knowEric Eric O [redacted] Sales Representative Kevin Smith Agency | State Farm Insurance ' Office: 773-772-| Mobile: (***) [redacted] l Fax: 773-772-~~~~~~~~~~~~~~~~~~~~~~~~~~~~ I ended up filing a claim, with hopes corporate would see the mistake of the incompetent person representing their company...but I have been denied any form of helpThe adjuster agreed that this was a terrible situation and felt State Farm wouldn't want to lose a new customer's business...Who in their right mind would be loyal to a company THAT DID THIS??? I'm in a huge mess for at least $15K...and by the way...I can't afford thisI've never every wrote a review like this, but I assure you...this needs to be known! This is shameful, be warned...you need to be more knowledgeable than the person you are purchasing insurance fromAnyone apparently can get a license to sell insurance...the buyer needs to be smarter and more educated...the sales people don't care and apparently neither does the company they represent The human factor is completely lost in the corporate world
I was given a quote for six months of auto insurance by State Farm and paid the six month premium for State Farm auto insurance coverage from June through Dec Then, two months later in August I was sent a bill for $ The bill threatened to cancel my service and did not explain why I owed more money I was out of town in Peru and when I returned home, my policy had been canceled I called State Farm and they said that they had added to the cost of the policy due to an accident that had occurred to my car in February (before the policy was quoted and when I was insured by a different company) State Farm failed to properly communicate with me the increase in the policy cost and the reasoning behind said increase State Farm should have evaluated the cost of the policy before I agreed to and paid the policy Had I known that the policy would cost $more than the original quote, I would have never switched my policy to State Farm because I would have
On dec6, I went to pay my insuranceBefore I left, I asked how much my bill will be going forwardI was told $I asked if they were sureI was told that it would be the amount going forwardOn friday, 12/21/2018, I received my bill of $I know that the difference is not that much but it was not was I was told that I would payThis is my second complaint against state farm for billing issues
I ask for clarification of insurance policy he sold me "Dear sir Ian [redacted] Your sent me a letter requiring that I sign that I understand the following statements due to florida state law Could I get some clarification? reject all forms of Uninsured Motor Vehicle Coverage I reject the stacking form of Uninsured Motor Vehicle Coverage and, instead, select the non-stacking form of Uninsured Motor Vehicle Coverage with limits equal to my Liability Coverage limits for bodily injury I reject Uninsured Motor Vehicle Coverage with limits equal to my Liability Coverage limits for bodily injury and, instead, select the.stacking form of Uninsured Motor Vehicle Coverage with lower limits of $ Each Person / $ Each Accident I reject Uninsured Motor Vehicle Coverage with limits equal to my Liability Coverage limits for bodily injury and, instead, select the non-stacking form o Could you explain the advantages and the disadvantages (to me) of each option also the asso
After my brand new Honda Civic was damaged in a collision, State Farm refused to cover the costs of two electronic assessments that are specifically required by my vehicle manufacturerHonda requires, if any electrical component must be disconnected in order for post-collision repairs to be performed, that the vehicle must undergo a post-repair diagnostic scan to confirm that the previously disconnected electrical components have been reconnected properly and are functioningIn my case, one of the electrical components that had to be disconnected in order for my vehicle to be repaired was a Supplemental Restraint System (SRS) sensor, which exists just inches away from the collision-damaged areaThis component is responsible for detecting sudden deceleration in a collisionIt sends a signal to the airbag computer, which determines if an airbag should deploy in a collisionState Farm disregarded the post-repair assessment of this critical life safety component as "unnecessary", even though my vehicle manufacturer required the assessmentAdditionally, Honda required that the front passenger seat weight sensor, another critical life safety component, be assessed "after any collision, regardless of damage, even if no airbags deployed"This sensor controls the passenger’s front airbag operation and the "PASSENGER AIRBAG OFF" indicator, based on the occupant’s weightOnce again, despite the life safety role that this component plays, combined with my vehicle manufacturer's requirement that it be assessed "after any collision, regardless of damage", State Farm disregarded this required assessment as "unnecessary" and refused to cover the costs of any work involved with assessing this componentThis experience has left me highly disappointed with State Farm
I signed on with state farm about months ago with moreen everything was brief and done over the phone with no further conversation.Since I been with my Agents office who is Matt balk I encountered unprofessionalism ,lack of communication, constant attitudes with two staff members which names are Moreen and Amanda I call the agents office to try to touch basis with them regarding my account and I can never get a word in on the phone all I get is nasty attitudesI did call the Customer service number and made a complaint and Matt did call me on April and said if I had any concerns to speak directly to him and I been trying but since the complaint his staff members will not put him on the phone.I have a bill that is higher than usual now because I was took off and on auto pay and only percent of my bill has been being paid so that put my bill much higher I'm disgusted on how im being treatedI did speak to Amanda today tues 5/and she gave me an attitude because I want to
My daughter was dropped suddenly, without notification and without an explanation by State Farm Auto Insurance She had been driving without insurance unknowingly for one month She called them when she noticed her premium payment had not been taken out of her account and was told it was a "company cancellation" What? This is the reason? No notification was ever sent Is this even legal? Why is this company still in business! Now she is penalized for being dropped and has to pay $more than before! I guess this company encourages bad reviews I will NEVER recommend this company to anyone