On 5/30/2017, I signed an annual renters insurance contract with agent Dustin Mireles of State Farm for an amount of $I paid the amount in full on that dayI have the copy of the contractIn early April 2018, I was contacted by agent Ray Scott of State Farm, suggesting that the amount that I had to pay is $146, i.eI owe State Farm +$His assistant explained that the amount I was quoted was lowerHowever, $is not the quoted amount, this is the amount listed on the contractHow can State Farm increase the price of insurance premium listed on the contract, when i) no claim has been filed and ii) no change to the policy has been made? I never received answers to these questions, and the agent just repeated that I owe this amountHe also stated that my annual insurance policy ends on April 25, while I believe the actual expiration date should be 5/30/ I consider the practices that State Farm follows fraudulent and unethical
Canceled insuranceRefund was shorted I acquired insurance at Kara Guaraholz state farm on May I canceled my policies on August My refund for my vehicle insurance was shorted $I have spoken with state farm corporate and their reasoning is because they can change rates at any given time without notice
I want to file a complaint based on State Farm dropping a customer unfairlyI have filed two claims due to break ins on my home within the years I have lived thereThe second claim had no payout, the first one was less than $3,Yet still, even after installing a Security system I am not worth keepingThis is a horrible way to treat customers and defies the whole point of having insurance
State Farm Bank is incorrectly reporting a day past due on all of my credit reports for July After disputing the report with the credit bureaus it came back as "being verified" by State Farm BankMy payments were due on the 20th of each monthA payment was made on August 11, which is days past due not days past due as being reported for July
I am a former customer of State Farm Auto Insurance and a current customer of State Farm Homeowners Insurance I have made three calls to StateFarm in the course of being a customer with them concerning information on my deductibleOne for for information about my deductible for a scratch on my carThe second was for a scratch on my bumper made while out of town and the third was for information about my new homeowner policy as I suspected damage the day before moving in In two of the cases I NEVER requested that a claim be entered, just a request for informationOn one occasion I began the process online of entering a claim to determine the deducible and then halted and called inI was instructed by customer service that I complete my online claim to get the information as this was the most expedient wayThey stated that if I decided to not pursue the claim that I could cancel at any time and that it would not hurt my rates if no money was paid out on the claimI decide
This com***y use cheating price to let people in, and then it double the next month and do it every monthIt is a fraud and not responsible to customer, I got threaten even I cancelled the plan, they will still charge me for several months and it will run into collectionS [redacted] service Not my fault accident noticed as my fault under claim
on June I called my broker to exclude my nephew from my insurance policybecause he had too many tickets they told me that they will exclude him from my insurance or you will be paying a high premium I did call the office so many times asking them to remove my nephew from my policy because the premium is too high and I cannot offered it, and every time I call they tell me we did exclude him from your policy Everything was going okay I was paying for the new policy which it was the premium and I was okay with my payment, then after two months on September I did receive a bill for $1, I called my insurance why this bill is to high and what is for, they told me because my nephew for the month on June was still on my policy and he need to pay for the month of June,I told my broker I did call your office on June and July, to make sure he is not on my policy and each time I call they tell me we did remove himbut it seems to me no one took care of removing him
I emailed my cancellation letter on March 27, before my due dateMy account was still draftedI was given the run around and hung up on Account #[redacted] On March 27, I emailed [redacted] my cancellation letter to her email ***@harryhudsoninsurance.comshe accepted and said it was perfectMy account was drafted $anyway on the March 28, I was told upon called on march 30, by [redacted] that she was going to send a request to corporate for my refundWell she did not, she sent the request on March 31, causing me to have a prorated refund of $Had she sent the request On March 27, when I called at 11am that morning I would not have been prorated.Well, I called corporate on April 7, and they supposedly sent a letter for that office to call me, they never didThen today April 11, I called the office to inquire again, I was told they didn't know how much I paid on my policy all of a sudden? I was then placed on hold for well over
Due to lack of service from Chance Perry State Farm Agent, I attempted to cancel all policies with his office on separate occasions I have e-mail back up of notice being sent the initial time State Farm should have records of my calling their corporate customer service lines the following two occasions My problem at this point is I never received a fair reimbursement of premiums already paid, and I am still receiving notices in the mail stating that I owe them money My first proof of attempting to cancel is August 14th The latest letter I received states that I owe money through September 8th
I purchased a home October and choose State Farm Insurance/ Cynthia Means on th and Western aveIn June I called to the office and spoke with the assistant Danielle and explained to her I was pulling all my policies from State FarmIn November of I received a billing notice stating that if I did not pay my premium by Nov the policy would be terminatedI called to the State Farm office to find out that for the last five months I having been insured by State Farm and my new insurance CoAfter speaking to Stephanie from the executive complaint department she explained there was nothing State Farm could do but go back days and discontinue the insuranceIt was extremely interesting how the agent understood that I was pulling my auto insurance policy but did not understand that I was pulling my home owners insurance as wellI am not understanding if I was notified by the agents assistant as many time as she states I would, why would a person pay for two in
As a tenant, I am required to have renters insuranceSeveral years ago I applied for a policy through this agents officeMy boyfriend and I have the same policy through the same companyUsually, we pay about the same but this recent year instead of paying the average $he was told he would only pay half of thatHalfway through the year, it was time for me to pay the 2nd part of my yearI tried to reach the agent Jesse [redacted] several times before my mid-year renewal but he wouldn't call me backJust as my payment was due I was able to get in contact with someone by the name of AndreaI asked her why I was being charged 2x the amount that my boyfriend was since we had the same policy requirements and lived in the same residenceI even have less property than he doesShe couldn't give me a straight answerFor weeks we went back and forth with the "I'm going to look into it and call you back"I kept questioning and questioning and finally, she made me feel like that's just the
Recently, my step daughter was hit from behind by a driver that was pulling into a gas station at a high rate of speed and probably not paying attention My stepdaughter was slowly backing up at the time (as she is a safe driverno accidents, no tickets, after logging 10,plus miles) She was backing up after seeing that it was all clear, but she did not see the rapidly approaching vehicle that was turning into the lot (again at a high rate of speed)She heard a beep from the bacamera's warning device and quickly stepped on the brake to stop (she was moving at approximately miles per hour, backing away from a gas pump)The car that hit her was going somewhere between and 20MPH or possibly moreThere was damage to the back bumper of her vanminimal, but visibleApprox$worth of damageThe women who hit my stepdaughter's van apologized profuselyand said she was "sorry for hitting her" She handed over her insurance card (also State Farm) to exchange information and then left the scene, and once again apologizing for the hitting herMy step-daughter called our insurance agent immediately from the site of the fender benderto start a claimAnd she also called my wife and Iand we were all on the line with her and our agent, as my stepdaughter gave a detailed statement about what had happened) It was a multi-way conversation and the agent said that it would be handled quickly and professionallyThen a State Farm agent called her later that day at the house to review her statement about what happened and take it for a second timeMy wife and I are both witnesses to that phone callMy stepdaughter told the agent that she was very slowly backing up, MPHwith her foot on the brake...heard a beep, came to a quick stop and was hit from behind by car that came in at a high rate of speedI thought it would be a quick resolution, but it was not After weeks and numerous calls to various claim agents to find out about the status of the claim, State Farm agents claimed that my step daughter never gave a statementThey also said that she was at fault But how could they determine fault if they claim she never gave a statement? So she had to call again and make a statement for a third timeand then, with another agent, for a fourth time over the phoneState Farm insisted that the liability of the accident was with my step-daughter; and insisted that I pay the $deductible as the van is insured under my nameI asked that they review the case given that she said she stopped and was hit from behindand that the vehicle entering the gas station parking lot came in at a high rate of speedThe State Farm agent said they would look into it once my stepdaughter gave a statement about what happened for the recordNote that I am furious at this point as she had already given four statements to the claim agents Weeks later, they had to interview her again (this time making a recording of her statement, as they said there was no record of a statement ever being given)then they informed me that her statement had not changedThis was odd, as they claimed that they had no prior statementsSo, here we were, going on weeks, and five statements given to agentsand still no definitive resolutionMy stepdaughter had to call one more time and give yet another statement to a claim agent higher up in the corporate food chainsome sort of team leader In the final analysis, State Farm insisted that the fault lie with the person backing upeven if they came to a stop, and even if they were hit from behindThat's Ridiculous! Look, it's not about the money I had been with State Farm for a long time (with three vehicles insured and a homeowners policy)-- a loyal customer for plus years I've paid in approximately a quarter of a million dollars in insurance premiums over that time, and had very few claimspeanutsand paid my deductible without ever complaining Given that my stepdaughter is relatively young and now had an accident, our insurance premium on the van just doubledand after being a safe driver and having someone hit her from behind Now she has an accident on her recordUnfair, especially for someone who worked so diligently to be a safe driver, completed driver education, and the State Farm safe driver program for young driversIn my opinion, State Farm Insurance is all about the moneybut they will no longer get any of mine I have switched companies and encourage others to do so Buyer beware! Stay away from State Farm InsuranceRates are much better elsewhere anyway Try G***, A [redacted] ***, P [redacted] or F [redacted] they are all way better companies from what people tell meShould have looked into that long ago So many people have told me about their dealings with State Farm, and that they are a corporation that is money driven and money orientedThey seem to care more about maximizing their revenues and profits than they care about peopleMy step-daughter an I feel that we were treated unfairlyWe just want others to be awareand beware!
I loaned my car to a friend and she got rear ended, okay a big no no because she wasn't on the insurance but the level of crap I have had to go through this company is ridiculous Yes they dropped me, TWICE I had cars I guess on policies, really? Every couple of days for a couple of weeks after the accident someone from state farm was pestering me for my driver's information, haven't these people heard of the internet and information sharing They wasted so much of my time, I gladly gave the info early on, but after a while it got so annoying, the constant calls and messages The final waste of my time was I had to go to the Post Office, stand in a long line for a while to get another letter telling me they were dropping me when I told them I was dropping them What a bad joke, I would not suggest giving these people your business as they seem incompetent in the information age
State Farm has been recruiting for new state farm franchise owners in my areaI responded and was welcomed into the "Welcome to the exploration of the State Farm Agency career As discussed, you are entering the Pre-Screening phase of our process You are scheduled to complete the SLCP questionnaire at am on 5/(Friday) I will give you a call at that appointment time to kick off its completion." After speaking with my recruiter for a phone interview, I was asked to take a number of personality tests and to submit a resume along with their online application before a 3rd phone interviewIf I was scored with an "acceptable" I would move on with the programI received a "not acceptable" after taking the personality suitability testsThere is no transparency as to what constitutes acceptable or not acceptableI only know that I was now out of the program and not elligible to continue in the recruiting process What my issue is that I was required by their website to submit my
My car was wrecked by a hit and run driver on 2-27- It was repaired at a select service shop of State Farm Insurance called Fix Auto They did not correct the damage properly and failed to find the hidden frame damage I took it to repair shop #also a State Farm select service shop They would not warranty the repairs for safety issues, so I had to take the car to shop #also a State Farm select service shop Now it is May 11, and I still do not have a repaired vehicle
We have multiple auto and a homeowners policy through our local State Farm agent [redacted] On Thursday, Feb 1st, we received a letter in the mail stating that effective in April, of our auto policies would not be renewing due to an accident claim Nov 2016, a towing claim March 2017, and a windshield claim Nov My wife, ***, called and left the office a voicemailI spoke with [redacted] 2/2/and she said [redacted] had filed an appeal for usI was informed this affected all our policies & basically State Farm was dropping usMy wife called, not realizing I had just called, and spoke with [redacted] This time, [redacted] inquired about the March towing claim [redacted] stated she had no info other than it was for the Ford F- [redacted] asked for who the towing company was, that info could not be providedShe asked for the date of the claim, that info could not be providedThe only time we had a car towed was in Nov due to the accidentWe were never paid anything for
Ok to start withThey have terrible customer serviceI have to call them and leave messages saying for them to call me back and it usually takes them to days to respond with me calling multiple times everydaySometimes I do get through, but it's rare! I tried to call them two months ago starting on a Wednesday because I knew that there was a payment due on Monday the next week and I had already found another insurance company to switch our auto insurance to and I believe that they purposely waited until after Monday to contact me backLike I said I called multiple times everyday from Wednesday to that following Monday, except SundayEven though I had already purchased insurance with another company they said that there was nothing that they could do! Now I have repeatedly told State Farm on multiple occasions that I didn't want to have my payments put onto auto draft due to previous issues of identy theftBut they still did despite my multiple requestThis month they charged
I asked Thursday afternoon for proof of payment -- and they hung upYet, I called againThen they hung up -- againThey also are beyond incompetent -- two different people could not spell my email address correctlyAnd I had told it to each of them twice
I was covered by state farm for a while until I had an accident that left me unable to drive back in June of 2017. I cancelled my policy a couple months later and have not driven since. State Farm Insurance has taken it upon themselves to raise my boyfriends insurance just because I lived with him for a while. I have never driven his vehicles and never have I ever been on his insurance. I am extremely upset that he is being made pay for me when we are absolutely separate in our vehicles and insurance. State Farm Insurance is greedy . Horrible company
On 5/30/2017, I signed an annual renters insurance contract with agent Dustin Mireles of State Farm for an amount of $I paid the amount in full on that dayI have the copy of the contractIn early April 2018, I was contacted by agent Ray Scott of State Farm, suggesting that the amount that I had to pay is $146, i.eI owe State Farm +$His assistant explained that the amount I was quoted was lowerHowever, $is not the quoted amount, this is the amount listed on the contractHow can State Farm increase the price of insurance premium listed on the contract, when i) no claim has been filed and ii) no change to the policy has been made? I never received answers to these questions, and the agent just repeated that I owe this amountHe also stated that my annual insurance policy ends on April 25, while I believe the actual expiration date should be 5/30/ I consider the practices that State Farm follows fraudulent and unethical
Canceled insuranceRefund was shorted I acquired insurance at Kara Guaraholz state farm on May I canceled my policies on August My refund for my vehicle insurance was shorted $I have spoken with state farm corporate and their reasoning is because they can change rates at any given time without notice
I want to file a complaint based on State Farm dropping a customer unfairlyI have filed two claims due to break ins on my home within the years I have lived thereThe second claim had no payout, the first one was less than $3,Yet still, even after installing a Security system I am not worth keepingThis is a horrible way to treat customers and defies the whole point of having insurance
State Farm Bank is incorrectly reporting a day past due on all of my credit reports for July After disputing the report with the credit bureaus it came back as "being verified" by State Farm BankMy payments were due on the 20th of each monthA payment was made on August 11, which is days past due not days past due as being reported for July
I am a former customer of State Farm Auto Insurance and a current customer of State Farm Homeowners Insurance I have made three calls to StateFarm in the course of being a customer with them concerning information on my deductibleOne for for information about my deductible for a scratch on my carThe second was for a scratch on my bumper made while out of town and the third was for information about my new homeowner policy as I suspected damage the day before moving in In two of the cases I NEVER requested that a claim be entered, just a request for informationOn one occasion I began the process online of entering a claim to determine the deducible and then halted and called inI was instructed by customer service that I complete my online claim to get the information as this was the most expedient wayThey stated that if I decided to not pursue the claim that I could cancel at any time and that it would not hurt my rates if no money was paid out on the claimI decide
This com***y use cheating price to let people in, and then it double the next month and do it every monthIt is a fraud and not responsible to customer, I got threaten even I cancelled the plan, they will still charge me for several months and it will run into collectionS [redacted] service Not my fault accident noticed as my fault under claim
on June I called my broker to exclude my nephew from my insurance policybecause he had too many tickets they told me that they will exclude him from my insurance or you will be paying a high premium I did call the office so many times asking them to remove my nephew from my policy because the premium is too high and I cannot offered it, and every time I call they tell me we did exclude him from your policy Everything was going okay I was paying for the new policy which it was the premium and I was okay with my payment, then after two months on September I did receive a bill for $1, I called my insurance why this bill is to high and what is for, they told me because my nephew for the month on June was still on my policy and he need to pay for the month of June,I told my broker I did call your office on June and July, to make sure he is not on my policy and each time I call they tell me we did remove himbut it seems to me no one took care of removing him
I emailed my cancellation letter on March 27, before my due dateMy account was still draftedI was given the run around and hung up on Account #[redacted] On March 27, I emailed [redacted] my cancellation letter to her email ***@harryhudsoninsurance.comshe accepted and said it was perfectMy account was drafted $anyway on the March 28, I was told upon called on march 30, by [redacted] that she was going to send a request to corporate for my refundWell she did not, she sent the request on March 31, causing me to have a prorated refund of $Had she sent the request On March 27, when I called at 11am that morning I would not have been prorated.Well, I called corporate on April 7, and they supposedly sent a letter for that office to call me, they never didThen today April 11, I called the office to inquire again, I was told they didn't know how much I paid on my policy all of a sudden? I was then placed on hold for well over
Due to lack of service from Chance Perry State Farm Agent, I attempted to cancel all policies with his office on separate occasions I have e-mail back up of notice being sent the initial time State Farm should have records of my calling their corporate customer service lines the following two occasions My problem at this point is I never received a fair reimbursement of premiums already paid, and I am still receiving notices in the mail stating that I owe them money My first proof of attempting to cancel is August 14th The latest letter I received states that I owe money through September 8th
I was very dissatisfied with my whole experience with State Farm
I purchased a home October and choose State Farm Insurance/ Cynthia Means on th and Western aveIn June I called to the office and spoke with the assistant Danielle and explained to her I was pulling all my policies from State FarmIn November of I received a billing notice stating that if I did not pay my premium by Nov the policy would be terminatedI called to the State Farm office to find out that for the last five months I having been insured by State Farm and my new insurance CoAfter speaking to Stephanie from the executive complaint department she explained there was nothing State Farm could do but go back days and discontinue the insuranceIt was extremely interesting how the agent understood that I was pulling my auto insurance policy but did not understand that I was pulling my home owners insurance as wellI am not understanding if I was notified by the agents assistant as many time as she states I would, why would a person pay for two in
As a tenant, I am required to have renters insuranceSeveral years ago I applied for a policy through this agents officeMy boyfriend and I have the same policy through the same companyUsually, we pay about the same but this recent year instead of paying the average $he was told he would only pay half of thatHalfway through the year, it was time for me to pay the 2nd part of my yearI tried to reach the agent Jesse [redacted] several times before my mid-year renewal but he wouldn't call me backJust as my payment was due I was able to get in contact with someone by the name of AndreaI asked her why I was being charged 2x the amount that my boyfriend was since we had the same policy requirements and lived in the same residenceI even have less property than he doesShe couldn't give me a straight answerFor weeks we went back and forth with the "I'm going to look into it and call you back"I kept questioning and questioning and finally, she made me feel like that's just the
Recently, my step daughter was hit from behind by a driver that was pulling into a gas station at a high rate of speed and probably not paying attention My stepdaughter was slowly backing up at the time (as she is a safe driverno accidents, no tickets, after logging 10,plus miles) She was backing up after seeing that it was all clear, but she did not see the rapidly approaching vehicle that was turning into the lot (again at a high rate of speed)She heard a beep from the bacamera's warning device and quickly stepped on the brake to stop (she was moving at approximately miles per hour, backing away from a gas pump)The car that hit her was going somewhere between and 20MPH or possibly moreThere was damage to the back bumper of her vanminimal, but visibleApprox$worth of damageThe women who hit my stepdaughter's van apologized profuselyand said she was "sorry for hitting her" She handed over her insurance card (also State Farm) to exchange information and then left the scene, and once again apologizing for the hitting herMy step-daughter called our insurance agent immediately from the site of the fender benderto start a claimAnd she also called my wife and Iand we were all on the line with her and our agent, as my stepdaughter gave a detailed statement about what had happened) It was a multi-way conversation and the agent said that it would be handled quickly and professionallyThen a State Farm agent called her later that day at the house to review her statement about what happened and take it for a second timeMy wife and I are both witnesses to that phone callMy stepdaughter told the agent that she was very slowly backing up, MPHwith her foot on the brake...heard a beep, came to a quick stop and was hit from behind by car that came in at a high rate of speedI thought it would be a quick resolution, but it was not After weeks and numerous calls to various claim agents to find out about the status of the claim, State Farm agents claimed that my step daughter never gave a statementThey also said that she was at fault But how could they determine fault if they claim she never gave a statement? So she had to call again and make a statement for a third timeand then, with another agent, for a fourth time over the phoneState Farm insisted that the liability of the accident was with my step-daughter; and insisted that I pay the $deductible as the van is insured under my nameI asked that they review the case given that she said she stopped and was hit from behindand that the vehicle entering the gas station parking lot came in at a high rate of speedThe State Farm agent said they would look into it once my stepdaughter gave a statement about what happened for the recordNote that I am furious at this point as she had already given four statements to the claim agents Weeks later, they had to interview her again (this time making a recording of her statement, as they said there was no record of a statement ever being given)then they informed me that her statement had not changedThis was odd, as they claimed that they had no prior statementsSo, here we were, going on weeks, and five statements given to agentsand still no definitive resolutionMy stepdaughter had to call one more time and give yet another statement to a claim agent higher up in the corporate food chainsome sort of team leader In the final analysis, State Farm insisted that the fault lie with the person backing upeven if they came to a stop, and even if they were hit from behindThat's Ridiculous! Look, it's not about the money I had been with State Farm for a long time (with three vehicles insured and a homeowners policy)-- a loyal customer for plus years I've paid in approximately a quarter of a million dollars in insurance premiums over that time, and had very few claimspeanutsand paid my deductible without ever complaining Given that my stepdaughter is relatively young and now had an accident, our insurance premium on the van just doubledand after being a safe driver and having someone hit her from behind Now she has an accident on her recordUnfair, especially for someone who worked so diligently to be a safe driver, completed driver education, and the State Farm safe driver program for young driversIn my opinion, State Farm Insurance is all about the moneybut they will no longer get any of mine I have switched companies and encourage others to do so Buyer beware! Stay away from State Farm InsuranceRates are much better elsewhere anyway Try G***, A [redacted] ***, P [redacted] or F [redacted] they are all way better companies from what people tell meShould have looked into that long ago So many people have told me about their dealings with State Farm, and that they are a corporation that is money driven and money orientedThey seem to care more about maximizing their revenues and profits than they care about peopleMy step-daughter an I feel that we were treated unfairlyWe just want others to be awareand beware!
I loaned my car to a friend and she got rear ended, okay a big no no because she wasn't on the insurance but the level of crap I have had to go through this company is ridiculous Yes they dropped me, TWICE I had cars I guess on policies, really? Every couple of days for a couple of weeks after the accident someone from state farm was pestering me for my driver's information, haven't these people heard of the internet and information sharing They wasted so much of my time, I gladly gave the info early on, but after a while it got so annoying, the constant calls and messages The final waste of my time was I had to go to the Post Office, stand in a long line for a while to get another letter telling me they were dropping me when I told them I was dropping them What a bad joke, I would not suggest giving these people your business as they seem incompetent in the information age
State Farm has been recruiting for new state farm franchise owners in my areaI responded and was welcomed into the "Welcome to the exploration of the State Farm Agency career As discussed, you are entering the Pre-Screening phase of our process You are scheduled to complete the SLCP questionnaire at am on 5/(Friday) I will give you a call at that appointment time to kick off its completion." After speaking with my recruiter for a phone interview, I was asked to take a number of personality tests and to submit a resume along with their online application before a 3rd phone interviewIf I was scored with an "acceptable" I would move on with the programI received a "not acceptable" after taking the personality suitability testsThere is no transparency as to what constitutes acceptable or not acceptableI only know that I was now out of the program and not elligible to continue in the recruiting process What my issue is that I was required by their website to submit my
My car was wrecked by a hit and run driver on 2-27- It was repaired at a select service shop of State Farm Insurance called Fix Auto They did not correct the damage properly and failed to find the hidden frame damage I took it to repair shop #also a State Farm select service shop They would not warranty the repairs for safety issues, so I had to take the car to shop #also a State Farm select service shop Now it is May 11, and I still do not have a repaired vehicle
We have multiple auto and a homeowners policy through our local State Farm agent [redacted] On Thursday, Feb 1st, we received a letter in the mail stating that effective in April, of our auto policies would not be renewing due to an accident claim Nov 2016, a towing claim March 2017, and a windshield claim Nov My wife, ***, called and left the office a voicemailI spoke with [redacted] 2/2/and she said [redacted] had filed an appeal for usI was informed this affected all our policies & basically State Farm was dropping usMy wife called, not realizing I had just called, and spoke with [redacted] This time, [redacted] inquired about the March towing claim [redacted] stated she had no info other than it was for the Ford F- [redacted] asked for who the towing company was, that info could not be providedShe asked for the date of the claim, that info could not be providedThe only time we had a car towed was in Nov due to the accidentWe were never paid anything for
Ok to start withThey have terrible customer serviceI have to call them and leave messages saying for them to call me back and it usually takes them to days to respond with me calling multiple times everydaySometimes I do get through, but it's rare! I tried to call them two months ago starting on a Wednesday because I knew that there was a payment due on Monday the next week and I had already found another insurance company to switch our auto insurance to and I believe that they purposely waited until after Monday to contact me backLike I said I called multiple times everyday from Wednesday to that following Monday, except SundayEven though I had already purchased insurance with another company they said that there was nothing that they could do! Now I have repeatedly told State Farm on multiple occasions that I didn't want to have my payments put onto auto draft due to previous issues of identy theftBut they still did despite my multiple requestThis month they charged
I asked Thursday afternoon for proof of payment -- and they hung upYet, I called againThen they hung up -- againThey also are beyond incompetent -- two different people could not spell my email address correctlyAnd I had told it to each of them twice
I was covered by state farm for a while until I had an accident that left me unable to drive back in June of 2017. I cancelled my policy a couple months later and have not driven since. State Farm Insurance has taken it upon themselves to raise my boyfriends insurance just because I lived with him for a while. I have never driven his vehicles and never have I ever been on his insurance. I am extremely upset that he is being made pay for me when we are absolutely separate in our vehicles and insurance. State Farm Insurance is greedy . Horrible company