On March 3rd, I secured a policy with State FarmThe rep that did my policy was Alfonzo Hamlin and here's with the local Emma Allen State Farm at Brownsboro RD Suite DWinston-Salem, NC When I first spoke to Alfonzo, I SPECIFICALLY TOLD HIM THAT I DO NOT HAVE A LICENSEAll that I have at the moment is a LEARNERS PERMITHowever, I needed insurance on my vehicle to be able to get it registered in my nameThe only insurance REQUIRED in the state of NC is LIABILITYSo he proceeded to give me the cost, etc and at that point I agreed and I signed up for the policyMind you, he told me that because I only had a LEARNER'S PERMIT, He couldn't add any additional services on to my policyI couldn't get roadside or any of those thingsSo again, I agreedThe initial payment that I made on March 3rd was $I still have the receipt and all of the paperwork The monthly cost was supposed to be $and that payment was due around March 28thI NEVER paid the next mo
Long story shortI have been waiting month (accident on 02/09/18) to receive reimbursement for a claim that I paid the deductible out of pocket for (a woman with State Farm insurance hit me) State Farm isn't able to reach the woman so rather than complete the claim they simply do nothing They periodically call her but if she doesn't return the call the claim, again, has no activity from that point forward I reached out to see if I could assist or expedite this and the woman was awful and would not let me speak to a manager I am in a sales industry and feel let down from the entire experience with State Farm Not only will I not recommend any of my home buyers consider their product I would actively suggest they use another carrier
I received a homeowners insurance policy quote from Carolyn Browder at the Charlotte C Knight State farm Insurance Agcy Incbefore closing at my new home in Detroit MIShe quoted me at a price of $3,per yearThis full amount for insurance was paid to state farm at closing by the title company on January 29, Today on February 16, I received a phone call from her stating she was going to cancel my policy if I did not pay an extra 760$ due to circumstances which she could not explain
I purchased a new policy from one of state farms representatives, Stacey Powell, the policy took effect May 9thCovering my cars and renters insuranceWe exchanged information to get everything worked out on multiple occasions everything looked good I asked if there was anything I needed to do to get this info to the DMV and she assured me she was taking care of everythingThen on May 30th I get letters from state farmtelling me they are canceling my insurance June 8th due to my licence being suspended and telling me my auto payment will be due june 9thI was confused so I contacted Stacey Powell again and she said they are canceling because my licence is currently suspendedSo I follow up by contacting the DMV and sure enough my licence was suspended days earlier for not having all my insurance forms filledSo now my licence is suspended because Stacey did not follow up on what I neededSo I contact Stacey and basically get to bad to sad from StaceyAnd to top it a
I canceled my rental insurance policy because I left the address on file and will not move into a new address for a few monthsI do not have a forwarding addressState Farm has confirmed the cancelation, effective 07/31/I have been calling State Farm to check the status of my refund, as I paid my policy up to December The last time I spoke with a rep, it was acknowledged that I have been calling about my policy refund and that someone would indeed call me back at this time
State Farm InsCustomer backed into my motorcycle at a restaurant Filed a police report - police happened to be on the scene - customer and police stated State Farm Inscustomer was at fault State Farm contacted me - informed me that they would fix my motorcycle and provide me with a rental [redacted] informed us that repair parts are a month out and they would repair motorcycle asap when they received parts Got a call from State Farm rep Friday Nov10th asking if bike was repaired told him [redacted] said they received repair parts and motorcycle should be repaired by Nov16th - Rep stated rental would be extended until Nov16th Today I get a call at 1:pm from [redacted] Car rental telling me that I have to return car by pm or pay for it I live hours out of Houston and get off work at pm today there is no way I can make it in time to return car I call State Farm the Rep tells me that no they have not talked to [redacted] to see when motorcycle
To start off, I could not find my agent’s address in the list but her name is Cindy Morgan located at E Innes St, Suite #100, Salisbury, NC My issue is not with her but with the underwriting department whose name they cannot disclose I have been insured by StateFarm for nearly years, during which all my payments were made promptly via auto-draft, I filed ZERO claims, and never received a traffic citationToday I was called and informed that the underwriter had decided for no other reason than my 688/credit score that I should be “reseated” to a High risk catagory and would have to pay an additional $I’m a year old college graduate, unsurprisingly I have loansMy issue is that they unjustly raised my rates for reasons unrelated to my driving performanceI can understand an increase if I or someone else filed a claim, but that is not the caseI am being unjustly penalized, as my Fico FAIR credit score is irrelevant to my “risk factors”
My wife and I bought a new home in April of 2014 thus cancelling out home owners insurance with State Farm after the sell. We have documented email with Hud statement correspondence. We didn’t notice until about 6 weeks ago that State Farm has been bulling our bank account monthly for 4 years. We called and proved to Charles Robinson. He agrees to send us a refund check. He now states he mailed checked 2x and th must have gotten lost so he keeps canceling them. He will not let us pick up the check. I called him yesterday on May 4th. He folding me word for word you think I want your [redacted] money?? If I could write your check my god damn self I would. Go take your business elsewhere. He then hung up on me refuses to return my phone calls or emails. He is a thief and deserves whatever happens to his business. Thanks
I have had State Farm for 20+ years and have never put in a claimWithin a few years I and my husband had a car accident which was the other driver's fault and they received ticketI received permanent spine damage and had many surgeons and Spine Specialist on my side with test results taken after the accidentState farm was both mine and the other Driver's insurance companyState Farm did not want to pay my claim and actually helped the guy who got the ticketThey also actually paid a doctor that I never saw to testifyI went through many years off meetings and hearings outside of court and it never went to trialI couldn't take any more slander and making me look bad at every turn with their dishonestySo, I said I didn’t need their money, it wasn’t worth all that they were putting my family throughAs if that was not the last straw, we had hail damage in our neighborhood, it was so bad that we took video of water running down our streetsEveryone in the neighborhood put in claims to their insurance company'sRoofs were replaced and their houses received a new coat of paintMy State Farm adjuster came out and took pictures, he didn’t include the paint and said "It was Splatter" whatever the heck that means and would not pay for itThey said it would come off when pressure washed , which it did not and is now fading horriblySo I took it upon myself to bring a painter specialist out who said it was indeed hail damageWe submitted the quote to State Farm which said it was indeed hail damageI received a call asking to to take pictures...lolREALLY! I became upset and said, "You already have picture, the other neighbors have since had their homes repairedPressure washing did not take it out and the paint is fading and looks horrible"OH MY GOSH!!!! This is the last straw"I told them their insurance rates are very expensive(their rates keep going up and up) and I have paid them to take care of things like thisIf they don't fix it I will be contacting my attorneyThe lady says, well then I can't talk to you...hahahahaha, I said you can still talk to me, I didn't obtain an attorney yet" I could go on and onPlease do yourselves a favor and stay clear of this Company..STATE FARM IS HORRIBLE!!!!
I purchased a home on April 30, 2018, and chose State Farm Insurance for my Homeowner's insurance policy through agent Monique Ambers In the month of June 2018, I received a cancellation letter, then on June 14, 2018, I received a refund check in the amount of $ I contacted State Farm Insurance company and emailed them to cancel the check they sent me and renew the policyThey assured me they took care of the situationI received another cancellation notice on August 11, My mortgage company, [redacted] Servicing, LLC, received correspondence for a renewal from State Farm on August 11, and the mortgage company sent a check in the amount of $on August 17, from my escrow account to State FarmOn August 23, State Farm sent another demand letter for additional money to my mortgage company for $ My mortgage company wired the additional $that same day State Farm is claiming that they never received any money from my mortgage insurance comp
I had moved to Texas from California in the month of DecemberI had contacted the state farm office and asked for a transfer of service to a local texas office They had approved it and sent an email asking if I wanted to change agents because of moving, I replied and it was accepted I called state farm again because I had looked up my information in may and saw it was still in CaliforniaThe agent in June of had told me the transfer never went through and we needed to do it againso went through the process and I got a confirmation that a agent will be contacting me It never happenedThey have been collecting money from me every month without a local agent, and adjustment on pricing and I was told I would have lack of coverage since I am in another state I called in again in September to verify transfer and it instead I had a policy that was cancelled!! I could not believe it, I went through all my emails and mail and received nothing about cancellation of servic
I was insured with StateFarm, but decided to leave and my new Agent sent all the paperwork and even so the company removed money from my account two months in a rowTo top it off they called me a liarAll I want is my money backMoney that should not have been taken out as I was no longer with themI left the 07/10/and sent a cancellation request 07/03/and they charged me on 07/29/and 08/29/each time for $I just want my money back that is allI have called my local agency and the corporate and nothing is being resolved At this point as I see it as they stole from me
State Farm Canceled my home owners insurance for for a claim in last years with no prior claims and the new claim was CLOSED with ZERO Payments made - The CLAIM ended up not being neededNow I Can't get insurance with other companies because they reported thisWhat on earth is going on in this country when people can get insured to rebuild multi million dollar homes in costol regions time and time again and Insurance companies lock out working middle class people (my home is $140K in value) from keeping insurance and potentially my mortgage because of now not being able to get replacement insurance due to how State Farm reported a ZERO payed claimWHERE IS GOVERNMENT REGULATION to protect consumers from these crooked companies
After years with State Farm I had a tiny water leak that wound up damaging the ceiling in my basementAlong with a few pieces of artwork that leaning against the wall while I had been paintingState Farm has chosen to deny the claim based on iPhone photos I sentThey never sent an adjuster or an agent or anyoneThey said all the damage was caused due to neglect on my faultI guess I should have torn the ceiling out or pulled the floor up looking for water leaksSeems a bit absurdI would definitely be buyer beware when you’re insured with State Farm
I recently purchased a policy but my dealership found cheaper coverage the same dayI decided to cancel the policy with state farmIt took a month for them to advise they had sent my refund to the wrong addressAn address in their system from years agoI went to the alternate address which is my business and it was not thereNow Iam having to wait another days plus because the check cant be placed as a stop payment until the end of the weekI have to wait until mid April when I requested a refund in februaryThe customer service representatives, the agents and everyone I spoke to were rude and had no concernWhen I had a policy with them before and found a better company it took months to get my check which was sent to the wrong address again and I had the hardest time trying to cash it
I have Been trying for months to have my car repairedI was Told by State Farm that it would take longer because I’m not using one of there facilitiesFirst there are none within miles of my homeSecond they won’t pay for my time or mileage to go to their adjuster and won’t drive to meAlso, I am hung up on every time I call, they keep sending me in a run aroundI request the names of whom I’m speaking to and they refuse to answerI dont Understand why this is such an ordealI have Wasted numerous hours and efforts on an accident which wasn’t my fault
Home insurance premium had become too high Got a much better deal on home and auto policiesOpted not to renew auto policy and called State Farm on June to cancel policy and request a refund for policy that was renewed in April As of today, June, no refund has been issued I doubt State Farm would allow me to pay my premiums two weeks late, and it is ridiculous that they still have not issued a refund on the terminated home owner's insurance policy
After nearly years with State Farm we decided to switch insurance companies because the rates we no longer competitive We switch to another insurance company The insurance company to us they would send a form to State Farm and our service would be cancelled Three months of being double billed went by When we finally realized this my wife called to clear it up State Farm to her we had to send a form saying we no longer need their services They told us they received the notice from the other insurance company but couldn't cancel our insurance without the form OkayWelll we have never switch insurance companies before We didn't know and why didn't State Farm tell us when they say it It only shows up on insurance data base They refunded us only one month of auto and home ownersUpon calling the after hours number we were told that this happens all the time and refunds are made in full all the timeConveniently though they have no recorded phone call about thi
I bought a home back in When I purchased the homeowner's policy, the State Farm agent wrote it with the highest deductible and did not give me a copy to review before I closed on the home So when I realized what had been done, The company said it was too late and they could not correct an employee mistake A hurricane came through a year later and I had a claim of $for my roof The next year it was renewal time and we had done some substantial improvements to the home and wanted to increase the coverage on the homeWhen I spoke to my agent, he verified with his underwriter that I could decrease my deductible and that I should have gotten the family bundle discount since we are paying for family vehicles in another stateThe underwriter asked for my policy number and signed off on the decreased deductible and, coverage increase and, family bundle discountA few weeks later I get a call from my agent stating that State Farm is not going to honor any of the adjustments
I spoke with the girl named Emily last month because my payday was a day after my auto draft and as a courtesy she removed it for that payment but somehow she took it off completely and I got my bill in the mail saying I owe $due to $for policy changes my Statefarm agent is saying its for two months payment I spoke with the billing center and the $is due to them removing my auto pay I did not ask for it to be removed permanentlyI also made the payment on time but now the billing department says I owe months because of the changes I didn't request
On March 3rd, I secured a policy with State FarmThe rep that did my policy was Alfonzo Hamlin and here's with the local Emma Allen State Farm at Brownsboro RD Suite DWinston-Salem, NC When I first spoke to Alfonzo, I SPECIFICALLY TOLD HIM THAT I DO NOT HAVE A LICENSEAll that I have at the moment is a LEARNERS PERMITHowever, I needed insurance on my vehicle to be able to get it registered in my nameThe only insurance REQUIRED in the state of NC is LIABILITYSo he proceeded to give me the cost, etc and at that point I agreed and I signed up for the policyMind you, he told me that because I only had a LEARNER'S PERMIT, He couldn't add any additional services on to my policyI couldn't get roadside or any of those thingsSo again, I agreedThe initial payment that I made on March 3rd was $I still have the receipt and all of the paperwork The monthly cost was supposed to be $and that payment was due around March 28thI NEVER paid the next mo
Long story shortI have been waiting month (accident on 02/09/18) to receive reimbursement for a claim that I paid the deductible out of pocket for (a woman with State Farm insurance hit me) State Farm isn't able to reach the woman so rather than complete the claim they simply do nothing They periodically call her but if she doesn't return the call the claim, again, has no activity from that point forward I reached out to see if I could assist or expedite this and the woman was awful and would not let me speak to a manager I am in a sales industry and feel let down from the entire experience with State Farm Not only will I not recommend any of my home buyers consider their product I would actively suggest they use another carrier
I received a homeowners insurance policy quote from Carolyn Browder at the Charlotte C Knight State farm Insurance Agcy Incbefore closing at my new home in Detroit MIShe quoted me at a price of $3,per yearThis full amount for insurance was paid to state farm at closing by the title company on January 29, Today on February 16, I received a phone call from her stating she was going to cancel my policy if I did not pay an extra 760$ due to circumstances which she could not explain
I purchased a new policy from one of state farms representatives, Stacey Powell, the policy took effect May 9thCovering my cars and renters insuranceWe exchanged information to get everything worked out on multiple occasions everything looked good I asked if there was anything I needed to do to get this info to the DMV and she assured me she was taking care of everythingThen on May 30th I get letters from state farmtelling me they are canceling my insurance June 8th due to my licence being suspended and telling me my auto payment will be due june 9thI was confused so I contacted Stacey Powell again and she said they are canceling because my licence is currently suspendedSo I follow up by contacting the DMV and sure enough my licence was suspended days earlier for not having all my insurance forms filledSo now my licence is suspended because Stacey did not follow up on what I neededSo I contact Stacey and basically get to bad to sad from StaceyAnd to top it a
I canceled my rental insurance policy because I left the address on file and will not move into a new address for a few monthsI do not have a forwarding addressState Farm has confirmed the cancelation, effective 07/31/I have been calling State Farm to check the status of my refund, as I paid my policy up to December The last time I spoke with a rep, it was acknowledged that I have been calling about my policy refund and that someone would indeed call me back at this time
State Farm InsCustomer backed into my motorcycle at a restaurant Filed a police report - police happened to be on the scene - customer and police stated State Farm Inscustomer was at fault State Farm contacted me - informed me that they would fix my motorcycle and provide me with a rental [redacted] informed us that repair parts are a month out and they would repair motorcycle asap when they received parts Got a call from State Farm rep Friday Nov10th asking if bike was repaired told him [redacted] said they received repair parts and motorcycle should be repaired by Nov16th - Rep stated rental would be extended until Nov16th Today I get a call at 1:pm from [redacted] Car rental telling me that I have to return car by pm or pay for it I live hours out of Houston and get off work at pm today there is no way I can make it in time to return car I call State Farm the Rep tells me that no they have not talked to [redacted] to see when motorcycle
To start off, I could not find my agent’s address in the list but her name is Cindy Morgan located at E Innes St, Suite #100, Salisbury, NC My issue is not with her but with the underwriting department whose name they cannot disclose I have been insured by StateFarm for nearly years, during which all my payments were made promptly via auto-draft, I filed ZERO claims, and never received a traffic citationToday I was called and informed that the underwriter had decided for no other reason than my 688/credit score that I should be “reseated” to a High risk catagory and would have to pay an additional $I’m a year old college graduate, unsurprisingly I have loansMy issue is that they unjustly raised my rates for reasons unrelated to my driving performanceI can understand an increase if I or someone else filed a claim, but that is not the caseI am being unjustly penalized, as my Fico FAIR credit score is irrelevant to my “risk factors”
My wife and I bought a new home in April of 2014 thus cancelling out home owners insurance with State Farm after the sell. We have documented email with Hud statement correspondence. We didn’t notice until about 6 weeks ago that State Farm has been bulling our bank account monthly for 4 years. We called and proved to Charles Robinson. He agrees to send us a refund check. He now states he mailed checked 2x and th must have gotten lost so he keeps canceling them. He will not let us pick up the check. I called him yesterday on May 4th. He folding me word for word you think I want your [redacted] money?? If I could write your check my god damn self I would. Go take your business elsewhere. He then hung up on me refuses to return my phone calls or emails. He is a thief and deserves whatever happens to his business. Thanks
I have had State Farm for 20+ years and have never put in a claimWithin a few years I and my husband had a car accident which was the other driver's fault and they received ticketI received permanent spine damage and had many surgeons and Spine Specialist on my side with test results taken after the accidentState farm was both mine and the other Driver's insurance companyState Farm did not want to pay my claim and actually helped the guy who got the ticketThey also actually paid a doctor that I never saw to testifyI went through many years off meetings and hearings outside of court and it never went to trialI couldn't take any more slander and making me look bad at every turn with their dishonestySo, I said I didn’t need their money, it wasn’t worth all that they were putting my family throughAs if that was not the last straw, we had hail damage in our neighborhood, it was so bad that we took video of water running down our streetsEveryone in the neighborhood put in claims to their insurance company'sRoofs were replaced and their houses received a new coat of paintMy State Farm adjuster came out and took pictures, he didn’t include the paint and said "It was Splatter" whatever the heck that means and would not pay for itThey said it would come off when pressure washed , which it did not and is now fading horriblySo I took it upon myself to bring a painter specialist out who said it was indeed hail damageWe submitted the quote to State Farm which said it was indeed hail damageI received a call asking to to take pictures...lolREALLY! I became upset and said, "You already have picture, the other neighbors have since had their homes repairedPressure washing did not take it out and the paint is fading and looks horrible"OH MY GOSH!!!! This is the last straw"I told them their insurance rates are very expensive(their rates keep going up and up) and I have paid them to take care of things like thisIf they don't fix it I will be contacting my attorneyThe lady says, well then I can't talk to you...hahahahaha, I said you can still talk to me, I didn't obtain an attorney yet" I could go on and onPlease do yourselves a favor and stay clear of this Company..STATE FARM IS HORRIBLE!!!!
I purchased a home on April 30, 2018, and chose State Farm Insurance for my Homeowner's insurance policy through agent Monique Ambers In the month of June 2018, I received a cancellation letter, then on June 14, 2018, I received a refund check in the amount of $ I contacted State Farm Insurance company and emailed them to cancel the check they sent me and renew the policyThey assured me they took care of the situationI received another cancellation notice on August 11, My mortgage company, [redacted] Servicing, LLC, received correspondence for a renewal from State Farm on August 11, and the mortgage company sent a check in the amount of $on August 17, from my escrow account to State FarmOn August 23, State Farm sent another demand letter for additional money to my mortgage company for $ My mortgage company wired the additional $that same day State Farm is claiming that they never received any money from my mortgage insurance comp
I had moved to Texas from California in the month of DecemberI had contacted the state farm office and asked for a transfer of service to a local texas office They had approved it and sent an email asking if I wanted to change agents because of moving, I replied and it was accepted I called state farm again because I had looked up my information in may and saw it was still in CaliforniaThe agent in June of had told me the transfer never went through and we needed to do it againso went through the process and I got a confirmation that a agent will be contacting me It never happenedThey have been collecting money from me every month without a local agent, and adjustment on pricing and I was told I would have lack of coverage since I am in another state I called in again in September to verify transfer and it instead I had a policy that was cancelled!! I could not believe it, I went through all my emails and mail and received nothing about cancellation of servic
I was insured with StateFarm, but decided to leave and my new Agent sent all the paperwork and even so the company removed money from my account two months in a rowTo top it off they called me a liarAll I want is my money backMoney that should not have been taken out as I was no longer with themI left the 07/10/and sent a cancellation request 07/03/and they charged me on 07/29/and 08/29/each time for $I just want my money back that is allI have called my local agency and the corporate and nothing is being resolved At this point as I see it as they stole from me
State Farm Canceled my home owners insurance for for a claim in last years with no prior claims and the new claim was CLOSED with ZERO Payments made - The CLAIM ended up not being neededNow I Can't get insurance with other companies because they reported thisWhat on earth is going on in this country when people can get insured to rebuild multi million dollar homes in costol regions time and time again and Insurance companies lock out working middle class people (my home is $140K in value) from keeping insurance and potentially my mortgage because of now not being able to get replacement insurance due to how State Farm reported a ZERO payed claimWHERE IS GOVERNMENT REGULATION to protect consumers from these crooked companies
After years with State Farm I had a tiny water leak that wound up damaging the ceiling in my basementAlong with a few pieces of artwork that leaning against the wall while I had been paintingState Farm has chosen to deny the claim based on iPhone photos I sentThey never sent an adjuster or an agent or anyoneThey said all the damage was caused due to neglect on my faultI guess I should have torn the ceiling out or pulled the floor up looking for water leaksSeems a bit absurdI would definitely be buyer beware when you’re insured with State Farm
I recently purchased a policy but my dealership found cheaper coverage the same dayI decided to cancel the policy with state farmIt took a month for them to advise they had sent my refund to the wrong addressAn address in their system from years agoI went to the alternate address which is my business and it was not thereNow Iam having to wait another days plus because the check cant be placed as a stop payment until the end of the weekI have to wait until mid April when I requested a refund in februaryThe customer service representatives, the agents and everyone I spoke to were rude and had no concernWhen I had a policy with them before and found a better company it took months to get my check which was sent to the wrong address again and I had the hardest time trying to cash it
I have Been trying for months to have my car repairedI was Told by State Farm that it would take longer because I’m not using one of there facilitiesFirst there are none within miles of my homeSecond they won’t pay for my time or mileage to go to their adjuster and won’t drive to meAlso, I am hung up on every time I call, they keep sending me in a run aroundI request the names of whom I’m speaking to and they refuse to answerI dont Understand why this is such an ordealI have Wasted numerous hours and efforts on an accident which wasn’t my fault
Home insurance premium had become too high Got a much better deal on home and auto policiesOpted not to renew auto policy and called State Farm on June to cancel policy and request a refund for policy that was renewed in April As of today, June, no refund has been issued I doubt State Farm would allow me to pay my premiums two weeks late, and it is ridiculous that they still have not issued a refund on the terminated home owner's insurance policy
After nearly years with State Farm we decided to switch insurance companies because the rates we no longer competitive We switch to another insurance company The insurance company to us they would send a form to State Farm and our service would be cancelled Three months of being double billed went by When we finally realized this my wife called to clear it up State Farm to her we had to send a form saying we no longer need their services They told us they received the notice from the other insurance company but couldn't cancel our insurance without the form OkayWelll we have never switch insurance companies before We didn't know and why didn't State Farm tell us when they say it It only shows up on insurance data base They refunded us only one month of auto and home ownersUpon calling the after hours number we were told that this happens all the time and refunds are made in full all the timeConveniently though they have no recorded phone call about thi
I bought a home back in When I purchased the homeowner's policy, the State Farm agent wrote it with the highest deductible and did not give me a copy to review before I closed on the home So when I realized what had been done, The company said it was too late and they could not correct an employee mistake A hurricane came through a year later and I had a claim of $for my roof The next year it was renewal time and we had done some substantial improvements to the home and wanted to increase the coverage on the homeWhen I spoke to my agent, he verified with his underwriter that I could decrease my deductible and that I should have gotten the family bundle discount since we are paying for family vehicles in another stateThe underwriter asked for my policy number and signed off on the decreased deductible and, coverage increase and, family bundle discountA few weeks later I get a call from my agent stating that State Farm is not going to honor any of the adjustments
I spoke with the girl named Emily last month because my payday was a day after my auto draft and as a courtesy she removed it for that payment but somehow she took it off completely and I got my bill in the mail saying I owe $due to $for policy changes my Statefarm agent is saying its for two months payment I spoke with the billing center and the $is due to them removing my auto pay I did not ask for it to be removed permanentlyI also made the payment on time but now the billing department says I owe months because of the changes I didn't request