State farm policy #: [redacted] State farm under writer Christine Coster office informed us that they would no longer be able to renew our automobile policy for next period of six (6) months starting from December We purchased the new policy from GIECO starting from December 1, and called Christine Coster office to cancel the policy effective from December 1, and refund us the amount for remaining five (5) days coverageThey cancelled the policy effective from December 1, but and refused to refund the amount for five (5) days
Unethical Business Practice by Denying, Avoiding, and Falsifying information to reserve a vehicle under an INSURANCE CLAIM On June 21, 2018, I called contacted State Farm Insurance to help me find an auto rental to drive while my truck was being repairedThey had reserved a rental in Oak Park, IL to which I called and confirmedOn the day of rental, I called for a 'Customer Pick-up' and they said the rental was not availableThey assured me it would be available the following week on Monday; I called Monday to no availRescheduled for that Wednesday, and the same thingI keep getting the 'run-around' and I've had to reschedule my truck drop-off date for the five times, twice with ***, and three times with [redacted] Yet, when I called separately to reserve a car anonymously, there were plenty of cars available I have recorded every conversation I've had with ***, [redacted] , and State Farm to keep for future reference and evidence.Location: [redacted] **
This is complaint is directed to the State Farm office of Jim Olive, located in 206 N Butterfield Rd, Libertyville, IL 60048-1757. Since I got divorced back in January 2014, I have informed Jim Olive office of State Farm to remove my ex-wife vehicles and her name from the insurance. It's been over three years and I keep getting billed for her 2013 Honda CBR. I don't know how many times I called, went there in person to have this done and they assured that she had been removed. In April/May this year I transferred my 2012 Mazda 2 from Jim Olive's office to Mark Rossmiller office and when they transferred information, my ex-wife remains in the insurance and I keep getting billed for the motorcycle.
My truck has caused catastrophic engine failure after Hurricane Harvey they sent my truck to a shop to have it inspected had to pay $2,for Diagnostics just to determine that there was more trouble in the lower part of the motor and it would be another to $5,to Diagnostics to see if the water caused the damage all of which I am liable for no way for me to pay the four or $5,to have it diagnosed so I am stuck with a truck that will not work because of a flood and still owe money on it and owe a shop an extra Grand on top of it for a half of a diagnostics for the insurance company truck still not covered because I won't pay the extra to have the rest diagnost to see if it's the water
State farm increased my monthly premiums by almost twice the rate Could not validate their reason therefore I requested a stop in my monthly premiums per my agents request until they sorted it out Approximately days later State Farm withdrew the funds from my personal bank account for the over-inflated rate which caused a domino affect of Non sufficient Fees from my account, leaving my family without any funds for basic needs I immediately called state farm the following day and my agent Thomas Murphy insisted that he stopped the payment but would look into in right away After corresponding with me the following day he insisted that it would take 3-business days to be replaced I have followed up with at least three calls to the corporate office to which no solution or resolution has been met It has now been business days and days in all and my family and I are still feeling the repercussions from as it has caused numerous other financial issues All I'm asking is
I had an accident on 7/13/in which my insured vehicle was badly damaged and inoperable I sought to rent a car in the interim while my loss was being determined and was told that I didn't have rental car coverage, when I distinctly recalled requesting "FULL COVERAGE" (as always) when I added this new/used vehicle on 3/1/ I was adamant that this coverage was wanted (I had towing & labor) and due to MrStCharles' (or his employee/agent's) negligence I should be allowed the car rental coverage MrStCharles flatly denied any mistake(s) on his or his agent/agency's part, offered NOTHING to salve the bad feelings and placed the onus back squarely on me Now, here I sit two weeks later with NO vehicle and an open claim in settling with me as to what the wrecked vehicle is worth Product_Or_Service: Auto Insurance Account_Number: [redacted]
To whom it may concern, This is the third complaint on the State Farm agent [redacted] ***.I recently paid my bill for August very early with an electronic check from chase bank check for I recently spoke with office manager Arthur on the issue of my account being paid up and he said it was current.He mentioned an issue that occurred in March and I gave him a reference number that was giving to my Chase banker when he called and he was told the account was current.Reference number [redacted] He also mentioned my rates would remain the same Last week I received a text message saying my debit card was attempted to be charged for for an August payment when I had already paid the August payment and the bank showed that it was funded.The agent was attempting to double charge me for the month of August after I already mailed the payment early.When asked why my rates changed the lady told me I lost my discount? I was very angry and called customer service number with st
For my account [redacted] under the address and info listed, I closed my account awhile back and I am still being billed for itPlease remove the autopay from it and refund me the last auto payments taken out of my account as it was not authorizedThank you! P.S- They removed my online access so I cannot get to it to do it myself
My mother's home was insured with State Farm My mother passed 05-06- I called State Farm and asked that the policy be put in my name at the time I received a bill ($742) on 08-22- I also cancelled her car insurance as the car had been sold After speaking with my insurance agent, I found out the monies I paid for the policy were worthless since State Farm never changed the name on the policy I found this out in May I called State farm about this and finally received a name change on the policy dated 04-01- I have already insured the home properly and requested my money backI was told by Angela that I would receive this In July, I again called to follow up only to be told the check was mailed and came back to them They would not tell me WHEN the check was returned, or what the post office told them I have called a minimum of different occasions to try and get some answers to no avail
There are billing issues customer service issues issues with my auto insurance claim issues with overdraft fees issues with payments issues with my deductible issues with everything State Farm is the most dishonest awful company I have ever dealt with I have been lied to I have been ripped off, My insurance was canceled in November without my knowledge according to Jennifer who I spoke to Joe Mayer was rude to me I switch agents from Cody Anno to Joe Mayer in Topeka Kansas Joe was very rude to me when I spoke to him last it's because I caught on to what State Farm has been doing ripping me off I switch agents from Cody because they got me to overdraft fees charged and Cody kept promising me that State Farm would pay them back State Farm didn't pay them back Cody gave them to me in the form of a money order for out of his own pocketMy deductible on my cards as $they tried to charge me $add a car accident on November the 25th I reported it the same day it happened State Far
On August 5, I contacted my StateFarm Insurance Company in regards to my car being vandalizedI was then transferred over to the claims department where they took down my information and I explained the damages, and explained to claims that I was currently in TN and that it was damaged down hereThe claims department then told me to go ahead and take my car to a body shop of my choice to get an estimate since there was no preferred State Farm Body Shop in my areaThat day I took my car to Scott's Auto Body In Fayetteville, TN to get an estimate doneWeeks go by and I keep calling the claims department in regards to the estimate since I was not supplied one from the body shop right awayA month goes by and I receive an email from StateFarm that they will be mailing me a check for the damages of my carNote, I never received an estimate and all of a sudden I am receiving a check for around $and never even seen the estimateI called the claims department and told them I
I took out a disability insurance policy on my recently purchased truck through state farm, [redacted] agentThis truck was financed through State Farm BankIt was a mess from not being able to read the actual policy until receiving the policy highlight by mail on paper 2-weeks after the purchase, to the reasons (separate decisions given ) for denial of the claim pre existing condition, date of policy activation being incorrect 3.incorrect date of actual disability (surgery) and refusing to pay, also the month process it took to finally receive a denial They refused to resend the policy premium after taking the months to issue the denialAll the while taking the monthly charge outI also had issues with the agent not returning the phone calls (numerous) to [redacted] and not getting a timely reply to not even returning the calls
A tenant with State Farm renters insurance caused extensive damage to another apartment The apartment building was covered by State Farm Insurance, but the claim was filed under the tenant's insurance The State Farm estimate called for replacing the kitchen counters, but reusing the back splash, even though the back splash pattern is no longer available so the counter and back splash would not match Other repairs were not included The adjuster, D [redacted] Ryan, said "we stand behind our estimate as fair and reasonable for the work needed and are ready to settle with you right now based on that estimate." We decided to not settle until all the work was doneThe person who was supposed to move into the apartment was unable to do so because of the damage, so the apartment was empty while repairs were being completed and it was able to be rented again MrRyan says we should have been able to get the repairs done and have the apartment rented in two weeks, so we should not be compensated for all the lost rent and should not be compensated for utilities at all and is offering to settle for about 70% of the total cost He then threatened that if we didn't settle within days, the settlement offer would decrease and never increase MrRyan is not willing to justify or explain his lower offer--he just says that we should have gotten everything done in two weeks Estimates from contractors he suggested were either incomplete or left off parts of the repairs The only way we could even get another estimate was to NOT mention State Farm, and that contractor "squeezed us in" since he already had other jobs ahead of us, so it took much longer than two weeks We are not willing to accept MrRyan's offer and have not been able to contact anyone else higher up to further discuss the matterWe would have settled right away had the State Farm estimate not tried to shortchange us in their original estimate We switched our State Farm Apartment policy to another company because of this We now pay a little more for much better coverage, but we still haven't settled this matter
I requested to have my homeowner's insurance policy to be canceled back in June on or before the 21stBeing a new homeowner, I thought the refund will be sent back to the Mortgage companyHowever, I receive email notification via email on November 14, that my homeowner's insurance was due on Jan 18, I emailed the State Farm Branch Representative Ms [redacted] on November 27, 2017, I informed her that I have already previously canceled the policy back in JuneI included a copy of my new policy showing the policy starting on Jun 21, I was told that I would receive a refundI received a refund check backdated on days as if I canceled my policy in October I then sent an email to follow up on January and I did not receive a responseI sent another email on March 15, and was told that they do not refund more than days, and that they could not find my anything in there records where I canceled in the first place
Called and got a quote in February 2017, explained any tickets/accidents that happened last yearWas told that our month price was around $So we decided to go with State FarmThey guaranteed the price so we paid them the $for monthA couple months later we get told that we owe another $or our insurance will cancelWhen we call to find out why we owe this, the agency says that all they can see is that we paid for months and that we have to call Corporate officeWe call Corporate office and they tell us that they only give quotes that we have to talk with our local agencyIt was run around after run around with both companiesFinally the only thing they could tell us is that it must be What happened last yearSo they said that even though they guaranteed $for liability that they can change it when they want with no notification to $I found out found another insurance agency that certain claims aren't suppose to be held against you, yet State Farm is
I have had auto and renter's insurance through [redacted] office for over yearsThe entire time, I was required to have my payments auto-drafted from my bank account, otherwise I would be required to pay an extra month's coverage up frontThis year, I had some financial issues and needed to change my payments for some monthsMy payments were supposed to be withdrawn on the 24th of each month, and when I needed them changed, they were accommodating in helping me change thatI did sign an authorization form for this dateHowever, this July I moved to Chicago, and I stopped receiving any paperwork from this office What ended up happening at some point this summer, was that my payment ended up being withdrawn on the 6th, I do not remember the exact date, and it ended up overdrafting my account, as I was unaware the funds were withdrawn that dayMy bank was able to refund the overdraft fees incurred by this On October 6th, funds were withdrawn again from my accoun
I started my policy with my mom on 2/02/I am currently being told I owe a month because they put in the wrong effective date of 1/31/resulting in the trying to pull a payment on 2/28/after I already paid on 2/02/when I started the policy, paid and got the email for my new insurance card not on 1/31/I got into it a bit with one of the peopleThey couldn’t find my signed paperwork of what day I startedThis shouldn’t be such an issueIf I got my cards, and made the payment on 2/02/and signed paperwork stating to take out payments on the 3rd of each month I shouldn’t have to deal with this. Location:State Farm Woody DericksonRuth DrO'Fallon, IL 62269618-632-
Change my Auto Insurance policy on 4/26/and my new billing started 4/28/I informed my agent I could wait the two days to pick up my new car so I didn't get any crazy fees.My agent said it would only be about $to $dollars because it was only for two daysState Farm ended up charging me $for two days of coverageMy policy is for $a monthI was on the phone for over two hours and no one at State Farm could tell me what the &charge was fromFinally a complaint agent talked to me and all he could say was it was a policy change charge
I have requested state farm to cancel my policy several times state refused to cancel my policy contuine to charge me for policyI requested agent not to contact me anymore by phone or mail or emailI never wanted or needed policy im requesting full refund and enitre policy to be vodiedAgent continues to consent to auto policy I will seek civil suit against state farm and agent
My complaint is in reference to my canceling my son's coverage in June of this year (2017) He moved to Miami to go study at FIU I called State Farm to cancel effective the end of June any coverage as he was no longer living with meI was given nor asked for any other information Now for my billing in September I was deducted $vs$I pay monthly When I called to inquire I was told I needed to show proof my son did not live with me which I had no problem showing back in June He had his Driver's license, Tag and car insurance begin in July in Miami I feel this is a terrible way to practice business and now come short on my paying my rent I am a single mother and have had very stressful events including Hurricane Irma and with immediate family members in Puerto Rico during Hurricane Maria I have been asked to provide the documentation for my son which I have no problem providing but fear not getting a refund or worse yet being billed again in October the $
State farm policy #: [redacted] State farm under writer Christine Coster office informed us that they would no longer be able to renew our automobile policy for next period of six (6) months starting from December We purchased the new policy from GIECO starting from December 1, and called Christine Coster office to cancel the policy effective from December 1, and refund us the amount for remaining five (5) days coverageThey cancelled the policy effective from December 1, but and refused to refund the amount for five (5) days
Unethical Business Practice by Denying, Avoiding, and Falsifying information to reserve a vehicle under an INSURANCE CLAIM On June 21, 2018, I called contacted State Farm Insurance to help me find an auto rental to drive while my truck was being repairedThey had reserved a rental in Oak Park, IL to which I called and confirmedOn the day of rental, I called for a 'Customer Pick-up' and they said the rental was not availableThey assured me it would be available the following week on Monday; I called Monday to no availRescheduled for that Wednesday, and the same thingI keep getting the 'run-around' and I've had to reschedule my truck drop-off date for the five times, twice with ***, and three times with [redacted] Yet, when I called separately to reserve a car anonymously, there were plenty of cars available I have recorded every conversation I've had with ***, [redacted] , and State Farm to keep for future reference and evidence.Location: [redacted] **
This is complaint is directed to the State Farm office of Jim Olive, located in 206 N Butterfield Rd, Libertyville, IL 60048-1757. Since I got divorced back in January 2014, I have informed Jim Olive office of State Farm to remove my ex-wife vehicles and her name from the insurance. It's been over three years and I keep getting billed for her 2013 Honda CBR. I don't know how many times I called, went there in person to have this done and they assured that she had been removed. In April/May this year I transferred my 2012 Mazda 2 from Jim Olive's office to Mark Rossmiller office and when they transferred information, my ex-wife remains in the insurance and I keep getting billed for the motorcycle.
My truck has caused catastrophic engine failure after Hurricane Harvey they sent my truck to a shop to have it inspected had to pay $2,for Diagnostics just to determine that there was more trouble in the lower part of the motor and it would be another to $5,to Diagnostics to see if the water caused the damage all of which I am liable for no way for me to pay the four or $5,to have it diagnosed so I am stuck with a truck that will not work because of a flood and still owe money on it and owe a shop an extra Grand on top of it for a half of a diagnostics for the insurance company truck still not covered because I won't pay the extra to have the rest diagnost to see if it's the water
State farm increased my monthly premiums by almost twice the rate Could not validate their reason therefore I requested a stop in my monthly premiums per my agents request until they sorted it out Approximately days later State Farm withdrew the funds from my personal bank account for the over-inflated rate which caused a domino affect of Non sufficient Fees from my account, leaving my family without any funds for basic needs I immediately called state farm the following day and my agent Thomas Murphy insisted that he stopped the payment but would look into in right away After corresponding with me the following day he insisted that it would take 3-business days to be replaced I have followed up with at least three calls to the corporate office to which no solution or resolution has been met It has now been business days and days in all and my family and I are still feeling the repercussions from as it has caused numerous other financial issues All I'm asking is
I had an accident on 7/13/in which my insured vehicle was badly damaged and inoperable I sought to rent a car in the interim while my loss was being determined and was told that I didn't have rental car coverage, when I distinctly recalled requesting "FULL COVERAGE" (as always) when I added this new/used vehicle on 3/1/ I was adamant that this coverage was wanted (I had towing & labor) and due to MrStCharles' (or his employee/agent's) negligence I should be allowed the car rental coverage MrStCharles flatly denied any mistake(s) on his or his agent/agency's part, offered NOTHING to salve the bad feelings and placed the onus back squarely on me Now, here I sit two weeks later with NO vehicle and an open claim in settling with me as to what the wrecked vehicle is worth Product_Or_Service: Auto Insurance Account_Number: [redacted]
To whom it may concern, This is the third complaint on the State Farm agent [redacted] ***.I recently paid my bill for August very early with an electronic check from chase bank check for I recently spoke with office manager Arthur on the issue of my account being paid up and he said it was current.He mentioned an issue that occurred in March and I gave him a reference number that was giving to my Chase banker when he called and he was told the account was current.Reference number [redacted] He also mentioned my rates would remain the same Last week I received a text message saying my debit card was attempted to be charged for for an August payment when I had already paid the August payment and the bank showed that it was funded.The agent was attempting to double charge me for the month of August after I already mailed the payment early.When asked why my rates changed the lady told me I lost my discount? I was very angry and called customer service number with st
For my account [redacted] under the address and info listed, I closed my account awhile back and I am still being billed for itPlease remove the autopay from it and refund me the last auto payments taken out of my account as it was not authorizedThank you! P.S- They removed my online access so I cannot get to it to do it myself
My mother's home was insured with State Farm My mother passed 05-06- I called State Farm and asked that the policy be put in my name at the time I received a bill ($742) on 08-22- I also cancelled her car insurance as the car had been sold After speaking with my insurance agent, I found out the monies I paid for the policy were worthless since State Farm never changed the name on the policy I found this out in May I called State farm about this and finally received a name change on the policy dated 04-01- I have already insured the home properly and requested my money backI was told by Angela that I would receive this In July, I again called to follow up only to be told the check was mailed and came back to them They would not tell me WHEN the check was returned, or what the post office told them I have called a minimum of different occasions to try and get some answers to no avail
There are billing issues customer service issues issues with my auto insurance claim issues with overdraft fees issues with payments issues with my deductible issues with everything State Farm is the most dishonest awful company I have ever dealt with I have been lied to I have been ripped off, My insurance was canceled in November without my knowledge according to Jennifer who I spoke to Joe Mayer was rude to me I switch agents from Cody Anno to Joe Mayer in Topeka Kansas Joe was very rude to me when I spoke to him last it's because I caught on to what State Farm has been doing ripping me off I switch agents from Cody because they got me to overdraft fees charged and Cody kept promising me that State Farm would pay them back State Farm didn't pay them back Cody gave them to me in the form of a money order for out of his own pocketMy deductible on my cards as $they tried to charge me $add a car accident on November the 25th I reported it the same day it happened State Far
On August 5, I contacted my StateFarm Insurance Company in regards to my car being vandalizedI was then transferred over to the claims department where they took down my information and I explained the damages, and explained to claims that I was currently in TN and that it was damaged down hereThe claims department then told me to go ahead and take my car to a body shop of my choice to get an estimate since there was no preferred State Farm Body Shop in my areaThat day I took my car to Scott's Auto Body In Fayetteville, TN to get an estimate doneWeeks go by and I keep calling the claims department in regards to the estimate since I was not supplied one from the body shop right awayA month goes by and I receive an email from StateFarm that they will be mailing me a check for the damages of my carNote, I never received an estimate and all of a sudden I am receiving a check for around $and never even seen the estimateI called the claims department and told them I
I took out a disability insurance policy on my recently purchased truck through state farm, [redacted] agentThis truck was financed through State Farm BankIt was a mess from not being able to read the actual policy until receiving the policy highlight by mail on paper 2-weeks after the purchase, to the reasons (separate decisions given ) for denial of the claim pre existing condition, date of policy activation being incorrect 3.incorrect date of actual disability (surgery) and refusing to pay, also the month process it took to finally receive a denial They refused to resend the policy premium after taking the months to issue the denialAll the while taking the monthly charge outI also had issues with the agent not returning the phone calls (numerous) to [redacted] and not getting a timely reply to not even returning the calls
A tenant with State Farm renters insurance caused extensive damage to another apartment The apartment building was covered by State Farm Insurance, but the claim was filed under the tenant's insurance The State Farm estimate called for replacing the kitchen counters, but reusing the back splash, even though the back splash pattern is no longer available so the counter and back splash would not match Other repairs were not included The adjuster, D [redacted] Ryan, said "we stand behind our estimate as fair and reasonable for the work needed and are ready to settle with you right now based on that estimate." We decided to not settle until all the work was doneThe person who was supposed to move into the apartment was unable to do so because of the damage, so the apartment was empty while repairs were being completed and it was able to be rented again MrRyan says we should have been able to get the repairs done and have the apartment rented in two weeks, so we should not be compensated for all the lost rent and should not be compensated for utilities at all and is offering to settle for about 70% of the total cost He then threatened that if we didn't settle within days, the settlement offer would decrease and never increase MrRyan is not willing to justify or explain his lower offer--he just says that we should have gotten everything done in two weeks Estimates from contractors he suggested were either incomplete or left off parts of the repairs The only way we could even get another estimate was to NOT mention State Farm, and that contractor "squeezed us in" since he already had other jobs ahead of us, so it took much longer than two weeks We are not willing to accept MrRyan's offer and have not been able to contact anyone else higher up to further discuss the matterWe would have settled right away had the State Farm estimate not tried to shortchange us in their original estimate We switched our State Farm Apartment policy to another company because of this We now pay a little more for much better coverage, but we still haven't settled this matter
I requested to have my homeowner's insurance policy to be canceled back in June on or before the 21stBeing a new homeowner, I thought the refund will be sent back to the Mortgage companyHowever, I receive email notification via email on November 14, that my homeowner's insurance was due on Jan 18, I emailed the State Farm Branch Representative Ms [redacted] on November 27, 2017, I informed her that I have already previously canceled the policy back in JuneI included a copy of my new policy showing the policy starting on Jun 21, I was told that I would receive a refundI received a refund check backdated on days as if I canceled my policy in October I then sent an email to follow up on January and I did not receive a responseI sent another email on March 15, and was told that they do not refund more than days, and that they could not find my anything in there records where I canceled in the first place
Called and got a quote in February 2017, explained any tickets/accidents that happened last yearWas told that our month price was around $So we decided to go with State FarmThey guaranteed the price so we paid them the $for monthA couple months later we get told that we owe another $or our insurance will cancelWhen we call to find out why we owe this, the agency says that all they can see is that we paid for months and that we have to call Corporate officeWe call Corporate office and they tell us that they only give quotes that we have to talk with our local agencyIt was run around after run around with both companiesFinally the only thing they could tell us is that it must be What happened last yearSo they said that even though they guaranteed $for liability that they can change it when they want with no notification to $I found out found another insurance agency that certain claims aren't suppose to be held against you, yet State Farm is
I have had auto and renter's insurance through [redacted] office for over yearsThe entire time, I was required to have my payments auto-drafted from my bank account, otherwise I would be required to pay an extra month's coverage up frontThis year, I had some financial issues and needed to change my payments for some monthsMy payments were supposed to be withdrawn on the 24th of each month, and when I needed them changed, they were accommodating in helping me change thatI did sign an authorization form for this dateHowever, this July I moved to Chicago, and I stopped receiving any paperwork from this office What ended up happening at some point this summer, was that my payment ended up being withdrawn on the 6th, I do not remember the exact date, and it ended up overdrafting my account, as I was unaware the funds were withdrawn that dayMy bank was able to refund the overdraft fees incurred by this On October 6th, funds were withdrawn again from my accoun
I started my policy with my mom on 2/02/I am currently being told I owe a month because they put in the wrong effective date of 1/31/resulting in the trying to pull a payment on 2/28/after I already paid on 2/02/when I started the policy, paid and got the email for my new insurance card not on 1/31/I got into it a bit with one of the peopleThey couldn’t find my signed paperwork of what day I startedThis shouldn’t be such an issueIf I got my cards, and made the payment on 2/02/and signed paperwork stating to take out payments on the 3rd of each month I shouldn’t have to deal with this. Location:State Farm Woody DericksonRuth DrO'Fallon, IL 62269618-632-
Change my Auto Insurance policy on 4/26/and my new billing started 4/28/I informed my agent I could wait the two days to pick up my new car so I didn't get any crazy fees.My agent said it would only be about $to $dollars because it was only for two daysState Farm ended up charging me $for two days of coverageMy policy is for $a monthI was on the phone for over two hours and no one at State Farm could tell me what the &charge was fromFinally a complaint agent talked to me and all he could say was it was a policy change charge
I have requested state farm to cancel my policy several times state refused to cancel my policy contuine to charge me for policyI requested agent not to contact me anymore by phone or mail or emailI never wanted or needed policy im requesting full refund and enitre policy to be vodiedAgent continues to consent to auto policy I will seek civil suit against state farm and agent
My complaint is in reference to my canceling my son's coverage in June of this year (2017) He moved to Miami to go study at FIU I called State Farm to cancel effective the end of June any coverage as he was no longer living with meI was given nor asked for any other information Now for my billing in September I was deducted $vs$I pay monthly When I called to inquire I was told I needed to show proof my son did not live with me which I had no problem showing back in June He had his Driver's license, Tag and car insurance begin in July in Miami I feel this is a terrible way to practice business and now come short on my paying my rent I am a single mother and have had very stressful events including Hurricane Irma and with immediate family members in Puerto Rico during Hurricane Maria I have been asked to provide the documentation for my son which I have no problem providing but fear not getting a refund or worse yet being billed again in October the $