I was advised by state farm that we are to order OEM rims for my vehicle and it would be fully covered for an existing claimI was told by Shannon in customer service that it was documented that State Farm would cover the OEM rimsShe stated that this is a mistake on their behalfThe rims are already put on the vehicle two weeks after confirmation from State farm ClaimsI got a call on 06/12/from state farm claims saying that now they will not cover the rims that are already purchased after sending in the adjustment, as told to doThis isn't the first problem that I am having with State FarmI seem to be constantly paying for their mistakes on multiple claims that have happened with my vehicle in less than monthsI asked for employ ID# and a Managers name that I can speak toShannon would not provide any of the information I asked for and then I was hung up on
Removed vehicle from insurance policy due to high insurance for my son I was told by Mary, office manager, that the request was made in time before the next months billing I was also told it was too late to stop the automatic withdrawal from my bank account but I would receive a refund Well, three months later and still no refund I have called several times and spoke with Mary I have asked for Sam Sample to return my call but to no avail I continually have to follow up even though I am told I would be called back I called on 6/15/and spoke to Mary Mary told me she thought it had been taken care of and would check on it and call me back that same day I called back today, 6/21/because I had not received a call back I am being told today that I will not receive a refund because my son would still have access to a car that is no longer insured by State Farm I find this completely unacceptable and am requesting the refund of my money ~$
Me & my wife have had insurance coverage with state farm insurance [KAREN RUTLEDGE AGENCY ] since we recently received a cancellation notice on 8/28/that our insurance for our auto/boat/renters insurance was cancelled on 8/21/due to non payment of premiumWhich is not true ! we have always payed our premiums before their due dates we have copies of the cancelled checks that were cashed & printed & signed receipts from her & her office we ALWAYS PAY IN PERSON IN THE OFFICE & WITH A CHECK to have written record of every transaction on AUGEST 28th @ app :pm: we went to her office to see what the problem was SHE stated that we had not payed our premiums for AUGEST OR JULY AGAIN which is a BOLD FACE LIE ! BECAUCE SHE IS THE ONE WHO CASHED OUR CHECKS & PRINTED US A RECIEPT & SIGNED IT or was taken by her assistant & SIGNED & WAS ENTERED INTO THEIR COMPUTER she also stated that we owed rather than an amount of which w
Received multiple text and email from State Farm threatening cancellation of auto insurance because of an undisclosed driverWhen we contacted them, it turns out the undisclosed driver was meThis was after we filed a claim over a month ago regarding a car accident I was involved inMe and my husband have been with State Farm for over years and went to Maylen Delgado's office at in North Ave to open an account at that timeWe gave them our informationI have called in multiple times to make a payment and request a copy of our policy and they had no issue taking a payment or providing me with the information I requestedNow, I don't understand why they are saying they do not have any of my information and considers me an undisclosed driver
When I originally set up my policy with this office I agreed to have my monthly payments deducted from my bank account approximately per month so that everything is done automatically Recently, I checked my bank account and noticed that an additional months payment had been deducted from my bank account which I did not authorize After contacting this office to inform them of my concern, I was told that there was nothing that they could not do because I was missing a payment so they deducted approximately which I didn't authorize from my bank account, which is ironic considering that the month before (August) a payment was deducted from my account and the month (October) after a payment was deducted from my account, so to my surprise I was told that the missed payment for the month of September was returned because my bank returned the payment, but after checking with my bank there is no record of an attempt to collect a payment was even made, so clearly this is an err
In March , I went to get insurance to State farm office , I got full coverage for two of four cars In July 21st one of my full covered car got hit in a hit and run case, I called the police, got a report, and when I called state farm to make the claim to get the car fix, they told me that the car was not covered because they dropped the full covered back in Aprilthey said they sent a letter which I never received They did not fix the car even that I was paying for full coverage and combined uninsured/underinsured, claiming that I needed the information of the person who hit the car, which it was a hit and run that I never saw who did it because the accident happened between midnight Friday night and in the morning on Saturday So they never paid for the repairs that costed me $ Product_Or_Service: Car Insurance Account_Number: [redacted]
Horrible companyWe were with state farm for years paying $300+ per month for each car, got into an accident and they told us that my last month automatic payment didn't go through so they wouldn't cover the accidentI decided to go with G [redacted] afterwards, best decision everState farm sucks, stay away
I currently have a policy with state farm and on 11/17/18 I purchased a second vehicle and need to add it to my policy. In order to add the vehicle onto the policy it was $505.83 a month due to my record. I charge this onto my girlfriend credit card. Later that day we found a cheaper alternative insurance and informed them that day by phone to please cancel the insurance as of 11/7/18 12:00 am and to issue a refund. I also spoke to Danna [redacted] on 11/8 by via email/ phone sending her the new insurance policy ID cards and to issue a refund. On 11/26/18 my girlfriend spoke to Jen [redacted] and she stated that the second vehicle was never removed from the policy and the refund was never issued. She also informed me she will contact the corporate office to issue the refund. I have been getting the run around in regards to my refund can you please help me. They keep telling me they will issue it, but I have never received it.
THEY ARE TERRIBLEI Just switched from P [redacted] I have never been in an accident and my car skid on the road in a snowstorm, and needed repairsThey told me they couldn't calculate how much my premium would go upThey also said it would take 3-business days to get someone to inspect the carTHIS INSURANCE IS ABSOLUTELY WORTHLESSTerrible company, terrible support, waste of money
Rate increase of 181% inside of three months Still have a perfect driving record, same vehicle and live in the same houseBest I can guess is there agents get some kind of bonus for customer base and they give unrealistic low ball quotes just to reel in the customer then raise the rates in the hopes the customer is just too lazy or too ignorant to contest it...........Just doesn't seem legal to meAll other insurances that I have done business with over the years have raised rates, but they do it at six month intervals and the rate increase is very minor if any at allI am in the process of attempting to contact their CEO to ask for an internal investigation and doing a little research to see if any legal action can be taken against the Agent and the BusinessQuick solution= Stay away from State Farm and just get another insurance company
We have had many issues with State Farm and with Summr Jackman.NO tickets or accidents yet our policy kept going up.Then my husbands truck caught fire through no fault of his own and we were told State Farm would go after tow truck company and we would get our deductible and it wouldn't be on our record.None of this has happened.The final straw was when we asked for a quote for homeowners and we asked her to submit it to mortgage company.We also got different quotes.To make a long story short we didn't get the home.So in January Summer changes our policy without contacting us to se if we got the home,I get a notice in January of cancellation of renters I call and ask what is going on.Summer then goes Oh I didn't know and then proceeds to tell me our policy will be reinstated but we will have to pay even more!!!!!This is not our fault!!!I don't want to pay for someone elses mistake,Funny the other companies I got quotes from called to congratulate me on our house and ask if they could h
I live in a townhome where my garage ceiling and garage door was damaged by my neighbor’s water pipe since they occupy the upper portionThey were insured by State Farm and the claims processor I spoke was extremely rude and unhelpfulThey initially contacted me to get the bylaws from and informed me that it’s the only documented that they neededAdditionally, they informed me right away that a “possibility” State Farm will not be liable for the damagesThis made me furious since this insurance company would make such assessment without completing an investigationToday, 5/22, they called me again told me they received the bylaws but will still need additionally documents from the plumber, owner and so on that may take at least two weeks for a decisionThis was inaccurate from the initial conversation they provided meThis just shows a run a round and how a company negatively operatesRather than be concerned and providing assistance to affected units, they just want me to contact my insurance which the fault was not oursThey even told me that “it was my decision to buy such home”, first off you do not have the right to dictate what a person wants to buy or notSecondly, if we are talking about a families’ safety and security IT should be a company’s responsibility to provide necessary assistance to mitigate such riskThis has made my spouse emotionally distraught with whole situationIf any gets stolen or my home be broken into, will you take full responsibility for this? This is almost the same situation as the previous reviewThis trend is very unacceptable and I would not recommend to anyone to deal withThis is also a warning to a fellow military member whoever in the future that comes across with this same type of situation
They are dropping my coverage after I was a victim of vandalism in April of this yearI have been a customer of State Farm since I turned years oldyears later, I have not missed a payment to date I use them for both auto & home owners insuranceI called my rep who reached out to headquarters who said "there is nothing they can do" which is ridiculousI am going to hire an attorney to go after State Farm if they continue to deny my coverage effective 11/25/at 12:01am
This morning I checked my bank account and found that this company had removed over dollars from my account without my authorization I called and requested that they return my money and they told me that it could take at least a week I called my bank and asked what I could do and they said since the money was still pending they could send the company an authorization form so the bank could push the payment out This company refused to do this and said I would have to continue to wait for at least days to possibly recover my money They informed me that when a payment is made on an account it will automatically reinstate any debit cards on the account even if the payment is made in cash They informed me they did not have to inform me they were going to debut my account that by a payment being made it gave them authorization Product_Or_Service: Insurance
I canceled policy number [redacted] on March 13, I have a written document from State Farm confirming this dateSomehow, after the cancelation, they re-instated the policy without my knowledge or consentThey now show the cancelation date as sometime in May (no one can seem to give me an exact date)I've talked to three people at the home office to try to get this resolvedMy last phone call in early June, the customer service rep contacted my agent -- Mary Alice Aguilar -- to have the date correctedThe home office rep told me someone from the agent’s office would contact meTo date I've not received any contact, or confirmation that the date was correctedI should get some premium back
State Farm Bank is stating that I owe a debit for an Honda Accord-4cThat was reposed back in 10/20/for the amount of $10,I had inform them at the time I purchase the vehicle that I can not afford the payments that was present to meI also reported to the bank that when I purchased the vehicle that I was told by the financial department that after so many payments my notes would decreaseMy notes never decrease and I let the bank know of this issue and that I can no longer afford the vehicle and auction it off and they told me there will be no balance due to meThis company have went against their wordNow this debt is on my credit reportI also received a letter stating they will no longer contact me about debt and will terminate further collection efforts
State Farm does not practice in fair claims. I was hit by one of there insureds when he came into my lane and hit my vehicle. I have photos confirming this as well as that his lane was blocked by construction equipment. This equipment started being lined up as I entered this road from the highway and the other driver was in a hurry due to being in the wrong place. He came flying through while I moved over as far as possible and stopped. The other driver continued to try and leave the scene which forced me to get out and chase after him. State Farm said I should have backed back up onto a busy highway when the other driver was coming towards me to avoid the accident....
Back on 11/16/I was told that my stop sign violation would come of the following year...therefore allowing for an additional discount (around $a month) Since I had so many issues with that agent I switched agents and now after pursuing this additional discount for months I am told this...I wish I could be more help in this situation, but the information that the other agent’s office provided you in the email attachment, is not correct They are correct in saying accidents/violations hold accountability for three years But, good driving discounts, if not eligible for at inception of policy, don’t get added to the policy once the accident/violation reach the three year mark The discount gets added once the policy is three years old As long as the policy stay’s accident free for three years, you’ll see a AFD-added to your policy at the policies three year anniversary
Incompetancy is (truly) one thing(A woman said that I could get communications through *both [redacted] email and text when only one option was possible, and then failed to save my phone number as a cell even though we went over that.) However, putting a number that relates to a silly promotion about the Bahamas is something entirely differentThat's because the number is supposed to be for calling when it is incorrect that one does not have accounts set up to be viewed online
I was advised by state farm that we are to order OEM rims for my vehicle and it would be fully covered for an existing claimI was told by Shannon in customer service that it was documented that State Farm would cover the OEM rimsShe stated that this is a mistake on their behalfThe rims are already put on the vehicle two weeks after confirmation from State farm ClaimsI got a call on 06/12/from state farm claims saying that now they will not cover the rims that are already purchased after sending in the adjustment, as told to doThis isn't the first problem that I am having with State FarmI seem to be constantly paying for their mistakes on multiple claims that have happened with my vehicle in less than monthsI asked for employ ID# and a Managers name that I can speak toShannon would not provide any of the information I asked for and then I was hung up on
Removed vehicle from insurance policy due to high insurance for my son I was told by Mary, office manager, that the request was made in time before the next months billing I was also told it was too late to stop the automatic withdrawal from my bank account but I would receive a refund Well, three months later and still no refund I have called several times and spoke with Mary I have asked for Sam Sample to return my call but to no avail I continually have to follow up even though I am told I would be called back I called on 6/15/and spoke to Mary Mary told me she thought it had been taken care of and would check on it and call me back that same day I called back today, 6/21/because I had not received a call back I am being told today that I will not receive a refund because my son would still have access to a car that is no longer insured by State Farm I find this completely unacceptable and am requesting the refund of my money ~$
Me & my wife have had insurance coverage with state farm insurance [KAREN RUTLEDGE AGENCY ] since we recently received a cancellation notice on 8/28/that our insurance for our auto/boat/renters insurance was cancelled on 8/21/due to non payment of premiumWhich is not true ! we have always payed our premiums before their due dates we have copies of the cancelled checks that were cashed & printed & signed receipts from her & her office we ALWAYS PAY IN PERSON IN THE OFFICE & WITH A CHECK to have written record of every transaction on AUGEST 28th @ app :pm: we went to her office to see what the problem was SHE stated that we had not payed our premiums for AUGEST OR JULY AGAIN which is a BOLD FACE LIE ! BECAUCE SHE IS THE ONE WHO CASHED OUR CHECKS & PRINTED US A RECIEPT & SIGNED IT or was taken by her assistant & SIGNED & WAS ENTERED INTO THEIR COMPUTER she also stated that we owed rather than an amount of which w
Received multiple text and email from State Farm threatening cancellation of auto insurance because of an undisclosed driverWhen we contacted them, it turns out the undisclosed driver was meThis was after we filed a claim over a month ago regarding a car accident I was involved inMe and my husband have been with State Farm for over years and went to Maylen Delgado's office at in North Ave to open an account at that timeWe gave them our informationI have called in multiple times to make a payment and request a copy of our policy and they had no issue taking a payment or providing me with the information I requestedNow, I don't understand why they are saying they do not have any of my information and considers me an undisclosed driver
They suck ! I've been doing business with State Farm for years When I made a claim, they denied it ! I'm telling my friends to switch to E***
When I originally set up my policy with this office I agreed to have my monthly payments deducted from my bank account approximately per month so that everything is done automatically Recently, I checked my bank account and noticed that an additional months payment had been deducted from my bank account which I did not authorize After contacting this office to inform them of my concern, I was told that there was nothing that they could not do because I was missing a payment so they deducted approximately which I didn't authorize from my bank account, which is ironic considering that the month before (August) a payment was deducted from my account and the month (October) after a payment was deducted from my account, so to my surprise I was told that the missed payment for the month of September was returned because my bank returned the payment, but after checking with my bank there is no record of an attempt to collect a payment was even made, so clearly this is an err
In March , I went to get insurance to State farm office , I got full coverage for two of four cars In July 21st one of my full covered car got hit in a hit and run case, I called the police, got a report, and when I called state farm to make the claim to get the car fix, they told me that the car was not covered because they dropped the full covered back in Aprilthey said they sent a letter which I never received They did not fix the car even that I was paying for full coverage and combined uninsured/underinsured, claiming that I needed the information of the person who hit the car, which it was a hit and run that I never saw who did it because the accident happened between midnight Friday night and in the morning on Saturday So they never paid for the repairs that costed me $ Product_Or_Service: Car Insurance Account_Number: [redacted]
Horrible companyWe were with state farm for years paying $300+ per month for each car, got into an accident and they told us that my last month automatic payment didn't go through so they wouldn't cover the accidentI decided to go with G [redacted] afterwards, best decision everState farm sucks, stay away
I currently have a policy with state farm and on 11/17/18 I purchased a second vehicle and need to add it to my policy. In order to add the vehicle onto the policy it was $505.83 a month due to my record. I charge this onto my girlfriend credit card. Later that day we found a cheaper alternative insurance and informed them that day by phone to please cancel the insurance as of 11/7/18 12:00 am and to issue a refund. I also spoke to Danna [redacted] on 11/8 by via email/ phone sending her the new insurance policy ID cards and to issue a refund. On 11/26/18 my girlfriend spoke to Jen [redacted] and she stated that the second vehicle was never removed from the policy and the refund was never issued. She also informed me she will contact the corporate office to issue the refund. I have been getting the run around in regards to my refund can you please help me. They keep telling me they will issue it, but I have never received it.
THEY ARE TERRIBLEI Just switched from P [redacted] I have never been in an accident and my car skid on the road in a snowstorm, and needed repairsThey told me they couldn't calculate how much my premium would go upThey also said it would take 3-business days to get someone to inspect the carTHIS INSURANCE IS ABSOLUTELY WORTHLESSTerrible company, terrible support, waste of money
Rate increase of 181% inside of three months Still have a perfect driving record, same vehicle and live in the same houseBest I can guess is there agents get some kind of bonus for customer base and they give unrealistic low ball quotes just to reel in the customer then raise the rates in the hopes the customer is just too lazy or too ignorant to contest it...........Just doesn't seem legal to meAll other insurances that I have done business with over the years have raised rates, but they do it at six month intervals and the rate increase is very minor if any at allI am in the process of attempting to contact their CEO to ask for an internal investigation and doing a little research to see if any legal action can be taken against the Agent and the BusinessQuick solution= Stay away from State Farm and just get another insurance company
We have had many issues with State Farm and with Summr Jackman.NO tickets or accidents yet our policy kept going up.Then my husbands truck caught fire through no fault of his own and we were told State Farm would go after tow truck company and we would get our deductible and it wouldn't be on our record.None of this has happened.The final straw was when we asked for a quote for homeowners and we asked her to submit it to mortgage company.We also got different quotes.To make a long story short we didn't get the home.So in January Summer changes our policy without contacting us to se if we got the home,I get a notice in January of cancellation of renters I call and ask what is going on.Summer then goes Oh I didn't know and then proceeds to tell me our policy will be reinstated but we will have to pay even more!!!!!This is not our fault!!!I don't want to pay for someone elses mistake,Funny the other companies I got quotes from called to congratulate me on our house and ask if they could h
I live in a townhome where my garage ceiling and garage door was damaged by my neighbor’s water pipe since they occupy the upper portionThey were insured by State Farm and the claims processor I spoke was extremely rude and unhelpfulThey initially contacted me to get the bylaws from and informed me that it’s the only documented that they neededAdditionally, they informed me right away that a “possibility” State Farm will not be liable for the damagesThis made me furious since this insurance company would make such assessment without completing an investigationToday, 5/22, they called me again told me they received the bylaws but will still need additionally documents from the plumber, owner and so on that may take at least two weeks for a decisionThis was inaccurate from the initial conversation they provided meThis just shows a run a round and how a company negatively operatesRather than be concerned and providing assistance to affected units, they just want me to contact my insurance which the fault was not oursThey even told me that “it was my decision to buy such home”, first off you do not have the right to dictate what a person wants to buy or notSecondly, if we are talking about a families’ safety and security IT should be a company’s responsibility to provide necessary assistance to mitigate such riskThis has made my spouse emotionally distraught with whole situationIf any gets stolen or my home be broken into, will you take full responsibility for this? This is almost the same situation as the previous reviewThis trend is very unacceptable and I would not recommend to anyone to deal withThis is also a warning to a fellow military member whoever in the future that comes across with this same type of situation
They are dropping my coverage after I was a victim of vandalism in April of this yearI have been a customer of State Farm since I turned years oldyears later, I have not missed a payment to date I use them for both auto & home owners insuranceI called my rep who reached out to headquarters who said "there is nothing they can do" which is ridiculousI am going to hire an attorney to go after State Farm if they continue to deny my coverage effective 11/25/at 12:01am
This morning I checked my bank account and found that this company had removed over dollars from my account without my authorization I called and requested that they return my money and they told me that it could take at least a week I called my bank and asked what I could do and they said since the money was still pending they could send the company an authorization form so the bank could push the payment out This company refused to do this and said I would have to continue to wait for at least days to possibly recover my money They informed me that when a payment is made on an account it will automatically reinstate any debit cards on the account even if the payment is made in cash They informed me they did not have to inform me they were going to debut my account that by a payment being made it gave them authorization Product_Or_Service: Insurance
I canceled policy number [redacted] on March 13, I have a written document from State Farm confirming this dateSomehow, after the cancelation, they re-instated the policy without my knowledge or consentThey now show the cancelation date as sometime in May (no one can seem to give me an exact date)I've talked to three people at the home office to try to get this resolvedMy last phone call in early June, the customer service rep contacted my agent -- Mary Alice Aguilar -- to have the date correctedThe home office rep told me someone from the agent’s office would contact meTo date I've not received any contact, or confirmation that the date was correctedI should get some premium back
State Farm Bank is stating that I owe a debit for an Honda Accord-4cThat was reposed back in 10/20/for the amount of $10,I had inform them at the time I purchase the vehicle that I can not afford the payments that was present to meI also reported to the bank that when I purchased the vehicle that I was told by the financial department that after so many payments my notes would decreaseMy notes never decrease and I let the bank know of this issue and that I can no longer afford the vehicle and auction it off and they told me there will be no balance due to meThis company have went against their wordNow this debt is on my credit reportI also received a letter stating they will no longer contact me about debt and will terminate further collection efforts
State Farm does not practice in fair claims. I was hit by one of there insureds when he came into my lane and hit my vehicle. I have photos confirming this as well as that his lane was blocked by construction equipment. This equipment started being lined up as I entered this road from the highway and the other driver was in a hurry due to being in the wrong place. He came flying through while I moved over as far as possible and stopped. The other driver continued to try and leave the scene which forced me to get out and chase after him. State Farm said I should have backed back up onto a busy highway when the other driver was coming towards me to avoid the accident....
Back on 11/16/I was told that my stop sign violation would come of the following year...therefore allowing for an additional discount (around $a month) Since I had so many issues with that agent I switched agents and now after pursuing this additional discount for months I am told this...I wish I could be more help in this situation, but the information that the other agent’s office provided you in the email attachment, is not correct They are correct in saying accidents/violations hold accountability for three years But, good driving discounts, if not eligible for at inception of policy, don’t get added to the policy once the accident/violation reach the three year mark The discount gets added once the policy is three years old As long as the policy stay’s accident free for three years, you’ll see a AFD-added to your policy at the policies three year anniversary
Incompetancy is (truly) one thing(A woman said that I could get communications through *both [redacted] email and text when only one option was possible, and then failed to save my phone number as a cell even though we went over that.) However, putting a number that relates to a silly promotion about the Bahamas is something entirely differentThat's because the number is supposed to be for calling when it is incorrect that one does not have accounts set up to be viewed online