Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It's all that I expected.  They don't indicate how they will try to prevent such late-delivery problems in the future.
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not feel that this response from Kohl's is acceptable. By both Kohl's and FedEx denying responsibility for my missing package, they are placing the fault on me, the consumer, which is absurd. Kohl's entrusts FedEx to get their merchandise to their customer and by Kohl's not requiring FedEx to get a signature for an order totaling approximately $600, the fault should be on Kohl's.
Regards,
[redacted]

When you return merchandise from a
purchase that earned Kohl’s Cash, the Kohl’s Cash that you have already redeemed
will be deducted from your return amount.  We apologize for any confusion.

The business was able to offer a comparable settlement. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have processed a credit back to our customer’s VISA ending in [redacted] for the missing Kohls.com order #[redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls offered to take back the item that they mistakenly shipped me, refund my money and then have me repurchase the item again instead of simply sending me the correct item. The shoes that they sent me was their mistake, I am asking them to correct their mistake. Instead of me returning the item that they meant to send to someone else, wait for my refund, call back again, explain the situation to someone else so that I can get the same price, reorder the shoes and then wait for the correct item to be shipped. Meanwhile, all the store has to do is simply ship me the correct item that I paid for. They already have my money. They already have my order. I am the one sitting here still waiting for the item. 
Regards,
[redacted]

We apologize for the frustration. We have processed a credit for the three missing items on October 27, as well as on November 1, in the amount of $188.18, which will post in an average of seven days to the Kohl's Charge card ending in 9102. Blue Kohl's Cash was also issued via email on November 1,...

in the amount of $6.45, which has a redemption period of 30 days.

We apologize for the inconvenience the customer experienced due to the cancellation of Order 2671521597. We applied 400 points to the customer's Yes 2 You Rewards profile. That will generate another $20.00 Certificate for our customer. She will receive her certificate the first week of May.

Upon further review of
our customers...

Kohls.com order, it does appear more information is needed
in order to address their concern accordingly. Please have our customer contact Kohl's Fraud Department at ###-###-#### to discuss in further detail.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The refund has been processed.  Thank you. 
Regards,
[redacted]

Revdex.com:
I Was lied to. The customer service and Manager was rude and disrespectful and they did not keep their word. Kohls.com is not what it use to be. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience our customer experienced when placing Order 5211516613 on Kohls.com. Unfortunately,  our system is set up to deduct the  balance from the gift card with the lowest amount first followed by the gift card with the next highest amount. Even if the gift card...

was entered in a specific order, our system would not deduct the value until it goes into processing. Regrettably, we will not be reversing the transaction as requested since it was not Kohl’s error.

We apologize to the customer for her disappointment. As the item was purchased several years ago, we are unable to credit the original form of tender. On October 23, we have processed a Kohl's Merchandise Credit (KMC) in the amount of $13.89 to our customer, which will be issued via mail. The...

customer will receive this in an average of 7-14 business days.

Our
records indicate that we attempted to mail out a Kohl's Merchandise Credit
(KMC) to the address on file on November 17; however, it was later returned to
us, as it was undeliverable. As such, please respond back with an updated
address, as it appears on deliverable US mail, so we can issue...

out the
corporate refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
"Modified Return Policy" is not clear. You need to clearly state that this is 1) considered an electronic item (even though it is NOT electronic), and 2) it needs to be returned in 30 days. Otherwise you need to at least offer a store credit at current selling price when customers are not made aware of the return window.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just had another $145 debited from my banking account today. This is awful! You can't just keep taking people's money without their permission! 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the disappointment. We have submitted a UPS pickup request for the unauthorized items, which you are able to track via UPS, using the following number: [redacted]. Once UPS picks up these items, we will process the credit in the amount of $190.70 to the VISA ending in [redacted],...

which will post to the account in an average of seven days from the date the items are picked up.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I give up with arguing with them. If they want to go back on their word then that is up to them. I am appalled that they have no integrity and are not being held accountable to what I have in writing from the company. I don't accept their response but since "they consider the issue closed" I guess I have no choice since they have dictated this situation. So much for customer service. 
Regards,
[redacted]

We apologize for the inconvenience. The customer can dispose of the item received, we reordered the item for our customer. Order number is [redacted]. The customer will be emailed tracking information.

We...

recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service. Our customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the service anticipated.