Moore-Built Construction & Restoration, Inc.

We will be more than happy to research our customer's concern. More information is needed. Please inquire our customer which item was received incorrectly, since it was not specified in the original complaint. Once that information is received, we will be happy to research our customer's...

concern.

Upon review of our customer's claim, it appears on December 29, 2016, our online department applied an additional credit for $385.06 to our customers Kohl's Charge. With this credit being processed, it does confirm the full credit of the original order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I am aware that Kohl's covers themselves legally by including statements on the back of coupons.  However, Kohl's misleads customers by telling them they will receive rewards for using Kohl's credit cards.  After the rewards are earned, the customer then is informed through the use of a disclaimer on the coupon that they will not receive the full amount of the reward because of the way the coupon will be applied to a purchase.  The only way the customer would receive the full amount promised is if they purchase an item at the "regular" price.  Based on existing lawsuits against Kohl's it is debatable that there is any such thing as a "regular" price at Kohl's.  Therefore, Kohl's knows full well that the customer will not receive the reward amount promised.  A $5 reward is not going to result in $5 to the customer, but will be reduced due to the coupon being applied prior to the discount.I have asked Kohl's to explain how they justify treating customers in this way.  Legal or not, this is akin to saying that I can take money from a guy I meet on the street as long as I tell him I intend to do so.  How do they justify this?  Legal doesn't necessarily mean right.  Has it ever occurred to Kohl's management that people may appreciate a merchant who will be honest with people rather than trying to dupe them out of every nickel they can?

I am afraid you didn't read my complaint....

There is no orders. There is a problem on Kohls.com website. When I was trying to place the order using the gift cards, the money in the gift card was taken but no orders generated. You can repeat this problem when you use gift cards that are 1 cent more than the total amount of the order. You can search my phone number for the cases created when I called kohls (the case number was treated as SSN and not allowed here). Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our store has attempted to contact our customer directly in order to address our customer's concern. They reached out to our customer via email since a phone number was not provided. If the customer wishes to be contacted via telephone, she would need to provide a valid contact number.

We apologize for the disappointment. On November 16, we issued a credit to her Kohl's Charge card ending in [redacted], for the damaged merchandise, in the amount of $50.86. On November 24, we issued an additional credit to her Kohl's Charge card, which will post in an average of seven days, in...

compensation for the missing merchandise, in the amount of $87.32. Additionally, our records indicate that a Kohls.com order, that replaced the damaged merchandise, was delivered on November 24.For questions regarding the Kohl’s Charge account, please contact Kohl’s Customer Service, via phone, at ###-###-####.

We apologize for the inconvenience our customer experienced
with online order 4525487988. We have processed a return for our customer. The
refund amount for the order is $28.14. We are mailing our customer a kmc with
$15.40 and $12.74 was applied to the Visa ending in 6865 tendered on...

the
original order.

Our records show the customer was contacted by our Social Media team on 12/05/15. The customer has been advised that his accounts are indeed linked, and all points have been updated accordingly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a message from Kohls to be honest I can't get over the audacity of this company. They're sending a replacement card out I never received the first one can they send it express mail or provide a tracking number? I appreciate all of your assistance in this matter & please let the record state I'm totally dissastified with the Kohls corporation from top to bottom I've placed four orders via Kohls & their batting 100 they screwed up each of the four. This is totally ridiculous I've spend over $60 fighting over $10.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

In order to assist our customer with the rebate, is the customer requesting packing slips? The customer is able to log into her shopping account on Kohls.com and print out packing slips for her orders.

The Rewards certificate is issued during the first week of the following month. It is based on the total points earned the previous month. The current earning period and certificate can be found on the Rewards home page. The certificate will be also be sent to the email address you provided. To...

ensure that you receive your email, please add [email protected] to your contact list. We are unable to accommodate the customer's request to honor the expired coupons, as there is no indication the customer's e-mail was undeliverable, or they were unable to log into their Kohl's Yes2You Rewards account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As I told the Kohls customer service representative during initial call, I am a cancer patient going through cancer treatment and NOT home.  Also, they were to email a prepaid return label, which I have not received to this day.  I still think it is unacceptable that I ordered a brand new mattress pad and received an opened and clearly used one and it's my responsibility to take care of it and find a way to return, under my current condition, and await a refund and have to place a new order and wait.  First of all, under my current condition, I do not want to be handling a used mattress pad with my compromised immune system.  This item is just going in trash.  I'm not dealing with this.  I do not have the time or energy to do the work for an error THEY made.    Kohls should just refund or replace, it's their awful mistake.....not mine.  This was not my error, this is all on Kohls.  Poor service and poor company "policy".  Unacceptable practices.  
Regards,
[redacted]

We appreciate our customer contacting us in regards to most recent Kohls.com order. We will be happy to research our customer's concern and reach out to him once we review his inquiry.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We
apologize for the disappointment. Per the Kohls.com Terms and Conditions,
orders may be subject to additional verification, and as a result may be
canceled. However, as Kohl's Fraud Department was able to verify the necessary
information, we are able to honor a $370.00 credit, in compensation...

for the
lost Kohl's Cash, but, the order would have to be replaced. Once this is done,
please respond back with the order number, and we would be more than happy to
process the credit, up to $370.00.

We
apologize for the disappointment. To investigate further, please reply back
with the order number or any other relevant order information. As the customer
checked out as a "guest" online, we are unable to lookup any
transaction information.

We apologize for the inconvenience, but Kohl's does stand by our Special Holiday Return Policy.  Regrettably, a return is unable to be made. Please advise our customer to refer to the link below for more information regarding our electronics return...

policy.https://cs.kohls.com/app/answers/detail/a_id/1086/kw/1086

We apologize for the inconvenience our customer experienced on their recent store visit. We will be more than happy to address our customer's concern, but we need more information. Is the customer able to provide the location of the store where this took place?

We apologize for the disappointment. We verified the Kohls.com order ending in [redacted] was lost in transit. As such, on December 22, we credited the full order in the amount of $73.09, which will post to the VISA card ending in [redacted] in an average of seven days.