Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I called back twice, including less than a half hour after their phone call to me and left a message both times. I have not heard back. I still have the packages because no one has been assigned to pick them up.
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced with her recent Kohls.com return.  The Kohl's Cash ending in 3777 still has the balance of $85.89 on there which she can use up to March 12, 2017. We will research the other 3 Kohl's Cash which reflect no balance....

 Once we research her inquiry, we will be happy to follow up with our customer.

I purchased over $50 of items from Kohl's and used my $40 kohl's cash for these items.  As an afterthought I added a pocketbook and Kohl's assigned the Kohl's cash all to that once I returned the pocket book.  I do not want Kohl's cash and want the $40 refunded to my Kohl's charge card.  I do not want Kohl's prorating anything to drive up their sales which they are doing.

We regret to learn that the advertised item was not available. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Additionally, there may be instances where customer demand exceeds our inventory. We apologize for any additional disappointment.

In order for our customer to receive a full refund for Kohl's Cash used on their order, they would need to speak to an associate. The customer can contact is 1-800-837-0302.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Matthew [redacted]

We regret to hear the customer did not receive her anticipated Kohl's Cash from Kohls.com order #[redacted]. Our records show we sent the earned promotion to [redacted]. The e-mail was not returned, and we have no indication that the message was undeliverable. Regrettably we are not...

able place the value of the Kohl's Cash on a Store Credit. However, we would be more than happy to honor the Kohl's Cash on a future Kohls.com order. We advise the customer to reply with her new order number and we will credit her accordingly. We apologize for any inconvenience.

We will be more than happy to research our customer's concern, but we need more information on our end. When and where did this occur?What was the item being returned or was any information provided to you in regards to it not being processed ?

While Kohl's strives to provide
accurate product and pricing information, unintentional pricing or
typographical errors may occur. Kohl's reserves the right to correct any
errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to...

text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received). In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that item. If your credit card
has been charged for any order subsequently cancelled, Kohl's will issue a
credit to your credit card. This information is displayed on Kohls.com We apologize for any inconvenience this may cause
you.

Signage and pricing accuracy is very important to us and we
make every effort to ensure that all merchandise is correctly labeled and
placed with its corresponding sign. If a mistake is made, and an incorrect sign
or piece of merchandise is incorrectly posted on a sales rack, the price listed
on...

the sign or merchandise should be honored at the point of sale register. I
regret that our associates were not more accommodating when the matter was
first brought to their attention. Please know that your comments have been
taken seriously and I will be forwarding your concerns to the store's District
Manager for internal review.

Our records show a return for the missing items for Kohls.com order #[redacted] was processed on 11/08/15. $22.84 was returned back to the customer's VISA ending in [redacted], and $10.16 was placed on a Kohl's Merchandise credit. We are happy to honor the original price paid for the jeans on a new...

Kohls.com order, but the merchandise must be the same item and brand. We are unable to comply with the customer' request for a gift card. We apologize fro any disappointment.

We have processed a return for Kohls.com order #[redacted] back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for the lack of customer service, and any inconvenience.

We have also processed a credit for shipping in the amount of $8.95 to the Visa ending in [redacted]. Please advise our customer to allow 7-10 business days for this to post to the customer's account.

We have reviewed the customer's concerns related to Kohls.com order #[redacted]. Our records show that only three of the five items were credited when the return was originally processed on 11/19/15. We have processed the additional credit on 02/18/16. Part of the return was processed back to the...

VISA ending in 9258, and the remainder was placed on a Kohl's Merchandise Credit. We advise our customer to allow 10-14 business days to receive this via USPS. We apologize for the error.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I know that KOHLs believes that they have sent the awards by email, but they have not been received or used. They appear unwilling to try to figure out why I have not been receiving their emails and instead just continue to deny there is a problem. That's not helpful AT All. They are not even going to try to figure out why they are unable to get these to me. That's a poor attitude toward a very long and loyal customer.  It is truly offensive and hurtful to me that they are not even willing to try to determine what the IT problem is and will continue to say they are sending me awards that I am not receiving. Pity. Just lost much of my loyalty.
Regards,
[redacted]

Regrettably the New York state surcharge and tax did not process with the return. We have credit the remaining $8.17 back to the customer's Discover ending in 8347. We apologize  for any inconvenience.

We have processed a refund for our customer on December 31, 2016 and we emailed $52.66 to our customer and applied $16.50 to the Visa ending in 5329.

To investigate this further, please have customer respond with the order number that was impacted.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Order #5344413707 The attached document shows items missing and the wrong items that were substituted.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The $90.00 credit does NOT resolve this issue.  I am owed an additional $90 for the Kohl's cash deducted from my return.  I also think as a goodwill I am owed an apology and a goodwill credit for the several hours of my time sitting on HOLD.
Regards,
[redacted]