Moore-Built Construction & Restoration, Inc.

Upon review of our customer's concern, we can confirm a full refund was processed for our customer for her Kohls.com Order. We show a refund was processed in the amount of $78.06 to the Visa ending in 4186. At this time, we do consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the disappointment. As we verified the package was lost in transit, we issued a credit on December 9, in the amount of $95.99, which will post in an average of seven days to the VISA card ending in 4225. Additionally, Blue Kohl's Cash in the amount of $100.00 was issued, via email,...

which has a redemption period of 30 days. For this item to be replaced, another order would have to be submitted by you on Kohls.com. If the item proves to be more expensive, we are more than happy to price adjust the order to the amount that was originally paid. As such, please respond back with the new order number so we can accommodate accordingly.

Our records
show Kohls.com order #3950430846 was $267.80. The return was processed on
12/30/16 for $214.23. Also, $50.00 was credited back to the customer's account
for the Kohl's Cash earned on the order. On 02/16/16, $3.57 was credited back
for the remaining difference. Additionally, we would like to confirm that no
interest accrued from this order.
If this
refund creates a credit balance on a Kohl's Charge account, we kindly ask the
account owner to contact us directly at ###-###-#### to request a credit
balance refund check. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Julie [redacted] I am only accepting this offer because I am tired or explaining my case. I never even got the $10 kohls cash on that order nor did I use it. I appreciate the $15 credit but will remember this for the next time I look at shopping on your site.  Thanks for your time,Julie

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandise. We regret to learn that we have disappointed the customer. We regret to hear of the inconvenience and frustrations the customer endured. If the Kohl’s Cash Coupons have been...

used, the system will deduct the coupons used value from the return amount. The details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyers. Regrettably we are unable to comply with the customer's request for a credit, as the customer redeemed the associated Kohl's Cash. Once again we apologize fro any disappointment.

Based on retail value of Order 8637649322,  the customer would need to file a police report and file a claim with UPS. Kohl's can verify that UPS picked up the item from our fulfillment center. UPS has confirmed that they met someone at the residence. At this time, we consider this matter...

resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

I don't really understand what it is ur asking me to do here.. I have never done anything like this I am unfamiliar with what to do or what to say except the truth and the fact that I didn't get any refund from this situation.. yet they kept my jackets going on 2 months now thank u

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]That response sounds generic, Koh’s shows no comcern in taking care of their customer. If they have my name and/or other info they can look up my transaction whether I signed in as a guest or not. Second they should be calling me this time to make it right. 
Regards,
[redacted]

While we appreciate our customers business, unfortunately, if lost, Kohl's Cash is unable to be retrieved. While we are unable to accommodate for the lost Kohl's Cash, for future orders we encourage our customers to download the Kohl's App, and store their Kohl's Cash digitally in their "Mobile...

Wallet." This ensures that earned Kohl's Cash will never get lost again.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the disappointment. On January 30, we credited the damaged item
in the amount of $41.49, which will post to the Discover card ending in 8908 in
an average of seven days. Our records also indicate that a new Kohls.com order, ending in 7896, was submitted
to replace the damaged...

item. The customer is welcome to track the status of this order on
her Kohls.com shopping account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
The website did not allow the coupon to reeeem on dec 6 when it should have worked. 
Regards,
[redacted]

At this time, we are not refunding our customer the tender used for Order [redacted]0. It appears the same tender was attempted to be redeemed on a different order. If our customer wishes to discuss further, he would need to contact ###-###-####.

No this does not solve my issue.  They had told me on 12/26/16 that they would send me a replacement set of headphones since they had falsely advertised the ones that I had bought in November as PS4 compatible.  I received them for Christmas for my son and they were NOT compatible.  I called on 12/26/15 and was told that it would be an even exchange and that the ones they were sending out WERE compatible with PS4.  I was told that they would correct their website which they did.  I received those and of course FALSE ADVERTISING yet again.  Those also were not compatible with PS4.  I called again and they said they would fix their website which still is not fixed and is FALSE ADVERTISING.  If you bring up Turtle Beach ear force P11 headset on their website it STILL says compatible with PS4.  When you get the box it only says PS3 and my son called and they said NO it is not compatible with PS4.  ALL this is their fault and I should not have to get Kohls cash or a Kohls merchandise slip when I had to go elsewhere because they STILL will NOT fix their false advertising.  Their rep helped me pick out the ones that were compatible and that was a lie.  Also attached is their e-mail saying I would not receive my refund for 14 to 30 days.  I do not want a merchandise credit slip when they do not even have ear phones compatible with PS4.  My son's gift was for a PS4 headphone set and he had to go elsewhere.  They should be in trouble for false advertising.  Do I need to open a different claim for that?  If you don't have what you promised to the customer 2 times then you should give the customer their money back if they have to go somewhere to buy what you promised falsely and did not have.Regards,
Karen [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I have attached the letter the store manager at khols wrote stating she took the good back and it was fraud.
Regards,
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the delay and disappointment. On February 5, we processed a credit for the full Kohls.com order ending in 5643, as it was undeliverable. As such, $49.26 was refunded to the VISA card ending in 6483, which will post in an average of seven days. Blue Kohl's Cash in the amount of $5.00...

was also issued, via email, with a redemption period of 30 days.

As the price adjustment would only be offered if the purchase was done in a Kohl's store or on Kohls.com, we respectfully decline the request to be reimbursed the difference in price. As such, no further compensation is warranted and we consider this matter closed.