Moore-Built Construction & Restoration, Inc.

We have processed a refund in the amount $144.43 for Order 6981681487. This will be applied to our customers Kohl's Charge ending in 2761. Please advise our customer to allow 3-5 business days for this to reflect.

As the sign states, "50% off Apt. 9 or Tek Gear
Cold Weather Gloves", and does not mention Nike socks, we respectfully
decline the desired resolution request.

We are more
than happy to research our customer's concern. Please inquire with our customer
about the gift cards. We would like to know if the customer has them in their
possession, if so, can they please provide the numbers.

We apologize for the disappointment. As you contacted Kohl's Customer Service more than 30 minutes after placing this Kohls.com order, we were unable to cancel the order. However, on May 7, we refunded the full Kohls.com order. As such, a credit in the amount of $23.94 will post to the Kohl's Charge...

card ending in 0106 in an average of seven days. Blue Kohl's Cash in the amount of $10.00 was also issued, via email, and will be redeemable for 30 days. Finally, a Kohl's Merchandise Credit (KMC) was issued, via mail, in the amount of $25.00 and will be delivered in an average of 7-14 business days.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please note I did not receive the package on January 22 as the Kohl's representative stated, I believe Kohl's delivered it to my local postal service to on January 22 to complete the delivery. I did finally receive it much later than promised.  Thanks Houston Revdex.com for your assistance.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 ill look for giftcard in mail

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I feel that the way the situation was handled was a horrible inconvenience to me.  Between live chat, emails, facebook messaging and  calls to the post office  I have spent more than a couple of hours trying to get what is rightfully mine.   The delays are not fair to the customer.  I did my part.  I ordered, paid and that is all I should have had to do.  Now another delay waiting for this credit.  It has been over a month since I placed this order and I still have to wait to get what is owed me with no thought to my time or inconvenience.  Good customer service would have taken care of this immediately and not required constant follow up or me being asked to trace the package and call the post office.  It should have been refunded in full right away.  You failed to do things you said you would within the time frame you gave.  I am now stuck with a gift card to a company I no longer wish to do business with because of the way this was handled. 
Regards,
[redacted]

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I spoke with the manager last Friday afternoon and he said he would put Kohl's cash in the mail for me that day, as of May 19th (week later) I still have not received.  I don't think I will be going to Kohl's anymore, as they do not seem to appreciate their customers.
Regards,
[redacted]

We apologize for our customers frustration. Our records indicate the customer returned jeans to the store on September 20, for a credit in the amount of $28.12. We have no record of the second item, Levis Flannel, being returned; however, as a courtesy, we have processed a credit for the item in the...

amount of $29.99.  A check in the amount of $58.11 will be delivered via mail to our customers address in an average of 7-14 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I had saved my delivery confirmation email from Kohl’s.com and in that email my address is full and complete.  Therefore, they are again, mistaken in saying that they did not have the full address. In response to the refund being issued, I have been told by their customer service department several times in the last two months that I should expect a refund within 24-48 hours; 3-7 business days; 7-14 business days. Each time after waiting I still did not receive said refund.  How do I know I will get it this time, and, if I don’t, do I have to fill out another complaint with the Revdex.com?  I should have already gotten my refund credited by now.  As far as the Kohl’s cash goes, they can keep it.  I don’t intend on stepping foot in one of there stores again.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our records show a return for Kohls.com order #[redacted] was processed on 11/26/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

We apologize for the inconvenience our customer experienced with their
most recent Kohls.com order. We can confirm our customer was refunded for her
missing item. A credit in the amount of  $13.87 was applied to the Kohl's Charge
ending in 3969.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I will consider this matter closed when I am credited the $70 in Kohl's Cash I am owed.  I recently placed Order# 4431776298 and would like the $70 to be applied against that order and back on the card I used to provide payment. Given that I have had no replies to my emails via Kohl's directly, I am only comfortable closing this matter through the Revdex.com since that's the only way I've been able to receive a response.
Regards,
[redacted]

Our records
indicate we received her complaint through a different channel and her return
was processed on 07/22/15. We advise our customer to allow 10-14 business days
for the credit to appear on her Kohl’s Charge account.

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may...

vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Regrettably, at this time the product is no longer available. We apologize for any disappointment.

Upon review of Kohls.com order #[redacted], the original
tender used was $97.41 on a Master Card ending in [redacted], and $50.00 on a Kohl's
gift card ending in 3278. When a return is processed when a Kohl's gift card is
used, the return will be processed back to a Kohl's Merchandise Credit....

The
customer's portion used on a gift card was processed back to a Kohl's Merchandise
Credit ending in [redacted].  If the customer still
desires the merchandise, our Kohls.com team has offered to honor the original price
paid. We hope this information was helpful.

We apologize for the disappointment. In compensation for the missing item, on November 15, we credited $12.99 to the VISA card ending in 0835, which will post in an average of seven days.

We stand behind our previous response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have not received any credit on the MasterCard yet. Also why did they issue a merchandise credit for the second order when I paid using my MasterCard? I would like the money back on my MasterCard.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. Yes I did receive Kohls cash for this transaction and it was spent on 4/14. However I would not have made this purchase if I knew Kohls had no intentions of delivering the product I ordered. I didn't contact Kohl's again until 4/28 about the whereabouts of the ring. It's not my fault I used the cash in that time. I was awaiting a ring that I was charged for in full.  Also why should I have to pay interest on something I never had. There is also no reason on why I should have had to contact customer service 12 times and that is not an exaggeration. I am being penalized for Kohls mistake. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]