Moore-Built Construction & Restoration, Inc.

We regret the customer has not received their anticipated refund. At this time I am able to confirm we have processed a request for a new Kohl's Merchandise Credit to be sent to the address listed on the complaint. We advise the customer to allow 10-14 business days to receive this. We apologize for the delay and any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The complaint is that I am still waiting for a call back from a supervisor.  This has still not been resolved after 3 attempts on my own.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before send 
Revdex.com:
Thank you so much for your assistance! As of yesterday they were STILL denying my credit. I don't think this would have been resolved on my own. Thanks again!! I have reviewed the response made by the business in reference to complaint ID 11930394, and find that this resolution is satisfactory to me. 
Regards,
Janet S[redacted]

We apologize for the frustration our customer experienced with online Order 6201907263. We have processed a return for our customer for the missing item. We applied a credit to the customers Kohl's Charge ending in 0187 for $39.81 and emailed her Kohl's Cash in the amount of $12.31. We also applied...

a $30.00 credit to her Kohl's Card for the inconvenience.

We regret the customer's BOPUS order was canceled. If the customer still desires the merchandise, we would be more than happy to honor the original price paid. We advise the customer to reply with the original order number, and the new order, and we will credit them accordingly. We apologize for any...

inconvenience.

We apologize for the inconvenience the customer experienced due to not receiving Order 5133256380.  We did process a refund in the amount of $82.23 on the Kohl's Charge ending in 4845. Please allow 5-7 days to have the credit reflect on the customer's Kohl's Charge.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You lost my ring before when it was an ordinary ring with no value to me. No it has sentimental value to me and I honestly don't trust you enough to have you repair it. If it was "lost again it would be irriplacable to me this time. I want a refund. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have partnered with sales audit once again and have confirmed we did process a $75.00 credit for our customer. They would need to contact their financial institution. At this point, we consider this matter closed.

Our records indicate we received her complaint through a different channel and have addressed her concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I've been  trying the number that I was given since January 19th and NO ONE answers some days I'm on hold for more than 30 minutes. To resolve this issue I would appreciate someone crediting my KOHLS charge card with the merchandise credit. If I was issued a check as I was told by the sales associate this problem would have NEVER existed!
If I need to speak to a corporate refund associate please call me at ###-###-#### since they don't answer the phone.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Lorraine [redacted]

We apologize for the inconvenience and the delay the customer experienced because of their rebate. We received confirmation that a $50.00 Visa prepaid card was mailed on April 23, 2016. Please allow a few more business days to receive.

We apologize for the inconvenience our
customer had with her rebate. Please note we will send the customer two $25.00
gift cards to compensate for the lost rebate. We also will send her two 30%
coupons as an invitation to shop with us again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This unacceptable customer service is at par with Comcast. No one from the Kohls Corporate Customer Service Department has made any attempt to contact me as requested. This is not the first occurrence I have have had with this type of error on the Kohls.com website and have reported it to Kohls. I did not order the color "Sandstone". 
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The value of the items has no bearings on the actions of the agent and as for the order, there was a $50 gift card (SCREENSHOT047) that would have covered the last version of the order. His negligent actions of erroneously entering the wrong CVV2 number when I stated the correct number is a result of further damage not concurrent damage as it pertains to actions after the order was made. The issue is not the order. The issue is that the agent continued negligence of putting in the wrong information and not clearly listening to the correct information. If it was wrong 3 times then actions should have stopped. As one who work with customer credit cards, my job have a SOP that states after 3 declines you cannot take that credit card as it may be stolen, marked for destruction or inactive which would not put the business in harms way. As attached I have given you a copy of the actions of the agent as he try to charge my debit card. If you need further proof I can forward the original email with the bank's representative's email address (SCREENSHOT048) that this attachment originates to show the validity of said attached document. I want to resolve this without going through other channels to resolve it.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
In response to Kohl's question, the answer is yes, I thought it was clear that I was trying to order a match to that chair.   response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

We apologize for the inconvenience our customer experienved in regards to
his Kohl's Cash. We have gone ahead and applied a credit of $20.00 to his Kohl's Charge
ending in [redacted].. Please advise our customer to allow 3-5 business days for this
to post.

We
apologize for the disappointment. We verified the Kohls.com order ending in
9478 was lost in transit. As such, on January 15, we issued a refund for the
full order in the amount of $60.49, which will post to the Kohl's Charge card
ending in 3104 in an average of seven days.