Moore-Built Construction & Restoration, Inc.

We sincerely apologize for the delay but we consider this matter resolved.

We did apply a credit of $8.25 to the Kohl's Charge ending in 6323. We were unable to apply a discount to the Nike item, since it is part of our excluded brands.  Excluded Brands: Certain products are not eligible for promotional offers and coupons as outlined below (“Excluded Merchandise”).  However, you are able to earn and redeem Kohl’s Cash and YES2YOU Rewards on Excluded Merchandise.  The following is Excluded Merchandise:ColumbiaConverse DysonNikeLevi'sUnder ArmourKoolaburraSelect Online Exclusive Merchandise:  Select online exclusive merchandise will be identified on the product page (next to the price point) as being ineligible for promotional offers and coupons, but eligible for earning and redeeming both Kohl’s Cash and YES2YOU Rewards.Select Sporting GoodsPlease advise our customer to allow 3-5 business days for their credit to post.

At this time we advise the customer to respond with the Kohl's Cash number for further research.

The customer is aware why she needs to contact our Corporate Loss Prevention directly and speak with them. Unfortunately, this is an issue that is unable to be resolved via the Revdex.com. She is aware. Are you able to close it?

We apologize for the disappointment. On January 20, we refunded the missing item in the amount of $21.20, which will post in an average of seven days to the Kohl's Charge card ending in 2301. Blue Kohl's Cash in the amount of $21.47 was also issued, via email, with a redemption period of 30...

days.

We apologize for the inconvenience and frustration our customer experienced. We are not showing his email address on file on Kohl's end. On the bottom of the email, it does provide an option to unsubscribe from Kohls.com sales alerts and advertisements.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] my phone is ###-###-####the only way to resolve this matter is to give me the $1110.00 kohl's cash I am entitled to.  Southridge kohls has it all on tape.  your cashier Missed up realbad.  I WILL NEVER SHOP AT kohls AGAIN.  ALL MY FRIENDS & FAMILY WILL NEVER SHOP AT kohls AGAIN EITHER.  I am 100% Right.  it's on film, the Mexicanscashing my $110.00  1st thing Monday morning b4 they got caught with someone elses $110.00 kohls cash.  Its all on film, I watched it.  The cashier  [redacted] UP REALBADD.

We
apologize for the disappointment. Our records indicate three out of the five
items in the Kohls.com order ending in [redacted] were refunded accordingly, on
August 15. As such, a partial refund in the amount of $42.48 was credited to
the Discover card ending in 9010. On January 11, the remaining...

items were refunded
in the amount of $49.09, which will post in an average of seven days to the
same payment method. Blue Kohl's Cash in the amount of $6.96 was also issued,
via email, with a redemption period of 30 days.

We
apologize for the disappointment. As two packages in the Kohls.com order ending
in 0110 were lost in transit, we issued a full refund in the amount of $5.47, on
January 6, which will post to the VISA card ending in [redacted] in an average of seven days. Blue Kohl's Cash in
the amount of $75.00 was...

also issued, via email, with a redemption period of 30
days. Finally, going forward, please know that Kohl's is unable to price match
excluded merchandise, which includes the Apple Watch. Please reference our
price matching policy, via the following link for additional information; [redacted]

We apologize for the disappointment. Our customer would need to provide additional details, prior to us researching his concern. Please have him respond with the specific rebate amount, SKU information, or any other relevant information relating to his rebate information. We will then research this...

accordingly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Until I receive compensation for the lost value of $130.00 I will not find the issue resolved.  I will not do business with Kohl's until this is resolved.  Their opinion on how "clearly" the expiration was visible is laughable at best and does not address the fact that none of this was explained to me during the sales transaction.   The locations are extremely small and are very confusing as their was the Kohl bucks value on the same coupon for an entirely different offer.  
Regards,
[redacted]

We have processed a return for our customer for Order XXXXX9179 in the
amount of $25.06. Our customer will also be receiving $11.00 in Kohl's Cash
emailed to her to the email provided on the order. We also will mail out our
customer a $30.00 gift card for the inconvenience and frsutration she
experienced.

Upon review of our customer's concern for Order 5167554902, it does show
we did process a refund for the 4 items that were not received. We are showing a
credit of $63.88 being applied to the Visa ending in 9677.

When I went into the location where I purchased the bracelet from, Houma, LA, the associate and the manager told me I could contact Fitbit for a refund on the product. I stated to them that I did not purchase it from Fitbit, I purchased it from Kohl's and should be able to return it where I purchased it. AGAIN, had it been made known on the front, not the back of the receipt, I would have tried it on prior to my 30 days and returned it when I was not satisfied with the fit. I refuse to accept a lost of $100 on an item Kohl's can easily put back into their inventory and sale to a more satisfied consumer.

We regret the customer states she was not properly credit for her return. At this time we advise the customer to return to the store with the applicable receipts to resolve the matter. She may request to speak with the [redacted] directly for assistance.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't accept Kohls reponses.  I paid cash and they are required to refund my cash. KOHLS IS A HORRIBLE COMPANY I went to the locAL STORE and spoke to the manager.  He fixed it I WANT IT ON THE RECORD THAT I DID NOT ACCEPT KOHL'S RESPONSE.  THAT IS HORRIFIC.  I PAID CASH AND THEY ARE SENDING ME A MERCHANDISE CREDIT  THAT IS AGAINST THEIR POLICY If the local store manager did not fix this, I would take this to the FTC

Here is the invoice I received with the dark grey sweater instead of the color I ordered. If you please also forward this to Kohls. I really am thankful for the help. Thanks!

We emailed our customer a $20.00 Kohl's Cash to the following email: [redacted] on January 07, 2017. Also, 2 credits were applied to our customers Kohl's Charge ending in 3971. One credit is for $7.41 and the other is for $14.43. We apologize for the inconvenience and frustration our customer...

experienced with her online order.

We did apply a credit to our customer's Kohl's Charge in the
amount of $21.80 on April 13, 2016. We processed an additional credit today in
the amount of $46.86 to the Kohl's Charge ending in 6940 to make up the
difference for Order 3503446271, bringing the total credit to $68.66. Please allow
5-7 business days for this to reflect on to their Kohl's Charge.

Hi,Have you heard from the company? Yes NoNOAre you satisfied with the company's efforts to resolve this matter? Yes NoNO. I understand that I will only get partial refund. However, I did not get the partial refund, even it is two months after the case was opened. I want my gift card form refund, which is worth $98.66. The company said it will mail to me, but which kind of letter needs to take 2 months to mail ? That is ridiculous. Why can't they just tell me the gift card number and the code at the back of the card?Could you please help me with this case? Thank you. Best regards,[redacted]