Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Although this is not the resolution I desired, as I do not wish to have to shop again, I will accept the resolution from the business. My desired resolution was to have my account (Kohl's charge) credited for the $35 due. I do not wish to make another special trip to Kohl's, as the past two trips were out of my way also, but I will accept the resolution offered. I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. They did not mention about money which was disappear after return and kohls cash . 293.60 USD ( returned amount received was 240.10 +50 USD kohls cash deduction still 3.50 USD missing in transaction) & $261.84 (219.04 Returned amount received was 219.04 +40 USd kohls cash , still 2.80 USD was missing in transaction )
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We stand behind our previous decision and respectfully decline any additional compensation. As such, we consider this matter resolved.

We regret to hear the customer received the incorrect items in her recent Kohls.com order. At this time we advise the customer to reply with the missing item information for an immediate refund. We apologize for any inconvenience.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Technically, I did reorder the item.  Kohl's did absolutely nothing to help me.  I spent three days on the phone with them. They refused to help me in any way.  Even after the customer service representative told me the item was no longer available and their was nothing they could do, I continued to go on-line and two day later it became available again.  I placed it in my cart and ordered it.  I then spent another hour on the phone with a customer service rep trying to get the price I had originally paid.  I don't think Kohl's should be taking credit for reissuing the item, because they did absolutely nothing.  I initiated and handle the matter after four hours of my own time.  Hardly worth saving $20 dollars. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We did attempt to reach out to our customer directly to reorder the item for our customer. Please have our customer contact ###-###-####.

We apologize for the disappointment. We verified the Kohls.com order ending in 2574 was lost in transit. As such, on December 26, we returned the missing item in the amount of $34.39, which will post to the Master Card ending in 6850 in an average of seven days. Additionally, Blue Kohl's Cash in the...

amount of $30.00 was issued, via email, which has a redemption period of 30 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have never heard from the customer service represtentative I was supposed to hear from within 24-48 hours so I'm not sure why I was refunded as I never asked for a refund - I wanted the item I ordered to be delivered.
Regards,
[redacted]

Anytime there is dollar off coupon or Reward, it will be applied first to the merchandise and then the percentage off coupon will be applied. We have this listed on the back of our coupons and you can also find the information on our website, www.kohls.com.  At this time, we consider this matter closed.

We apologize for the inconvenience, but Kohl's is not affiliated with the coupon that is circulating on Facebook. Those coupons are being circulating by an unauthorized third party, not Kohl's.

We
apologize for the inconvenience our customer experienced on their most recent
order. In order to resolve our customer's concern, we will need some
information. Can the customer confirm the store location where he spoke to a
Manager as well as a name. We apologize for the inconvenience our...

customer
experienced on their most recent order. In order to resolve our customer's
concern, we will need some information. Can the customer confirm the store
location where he spoke to a Manager as well as a name.

We apologize for any additional inconvenience.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received a refund of $274.43 on 12/14/15.  Their apology is meaningless and I will never use Kohls again.
Regards,
[redacted]

We have processed a credit for the total shipping cost back to the customer Discover card ending in [redacted]. We advise the customer to allow 5-7 business days for the credit to appear. We apologize for any additional disappointment.

We apologize for the disappointment. Our records indicate the full Kohls.com order ending in 7783 was delivered, via UPS, on February 13. However, as this was not received, we credited the full order in the amount of $90.99, which will post to the Kohl's Charge card ending in 8601 in an average of...

seven days. As this was credited as a courtesy, a police report would need to be filed for any missing/stolen packages going forward.

Please know we have reordered the damaged item for the customer (SKU: 33792799) under order #8[redacted] to the referenced address, and the customer will not be charged. For the customers reference he is welcome to track this order on his "My Account" on Kohls.com.  We apologize for any...

frustration the customer experienced.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
John [redacted]

We apologize for the inconvenience our customer experienced when attempting to make a return. More information will be needed in order to research our customer's concern. Is the customer able to attach a copy of the receipt, is possible.

Upon review of our customer's order, the customer stated that FedEx denied her claim. Kohl's is not responsible for the items since  FedEx confirms delivery of her package. She would need to contact FedEx and the customer might want to consider filing a police report as well.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The amount the was returned to us is what was paid on the credit card.  We have not received any amount of money or credit for the return of the wrong item.  We originally purchased the air mattress with gift cards on May 16, 2017 order #4[redacted] when the wrong item was sent to us.  We we told by the service department, via online chat, that we had to reorder the air mattress and we would be credited the amount of the purchase.  We reordered the air mattress on May 20, 2017 order #8919415059 and we returned the stove that was wrongly sent to us.  We are looking for the refund of the price of the air mattress that we had to repurchase since the wrong item was sent to us in the first place which was not our fault.Also, I kept records of all the chat logs telling us that we would be refunded for the purchase of the air mattress after the wrong item was returned, which is has been.
Regards,
[redacted]