Moore-Built Construction & Restoration, Inc.

We
apologize for the disappointment. As we verified that the order was lost in
transit, we submitted a credit for the order, on December 6, in the amount of
$111.29, which will post to the Kohl's Charge card ending in 4305 in an average
of seven days.

We have verified that we did handle our customer's return accordingly. Our customer was emailed three Kohl's Cash in the following amounts:$8.82- 225050171506505$16.28- 225052987042541$4.90- 225050795114602Which is $30.00 all together.  Also, our customer was provided credit in the amount of...

$26.72. The customer has been reimbursed in full.

Our customer was sent $36.00 on April 11, 2017 to [redacted]. We will reprocess a new $36.00 VISA Prepaid card to the address on this complaint, and will be mailed out within 15 business days.. We apologize for any frustration this has caused the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
I have reviewed the response made by the business in reference to complaint ID [redacted], and I look forward to shopping at a more reputable business. Bye!
Regards,
Piaget [redacted]

Revdex.com:
I would like to see kohls rating go down since a resolution could not be met.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Paul [redacted]

We
apologize for the delay. Kohl's Corporate Refund was unable to link the
returned merchandise to the original purchase. As such, on February 2, we issued
out a Kohl's Merchandise Credit (KMC) in the amount of $252.37, which will be
delivered, via mail, in an average of 7-14 business...

days.

We deeply apologize for the frustration and inconvenience our customer has gone thorough. Please let our customer know we have processed a credit for the item he did not receive, in the amount of $443.98, back to his Kohl's Charge card ending in [redacted]. He should see the credit in an average of seven...

days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your customer service representative was extremely unhelpful and lied to me about speaking with someone above her. She came up with three different lies and when I called her out on it--she didn't have anything to say. Not once in your response did you address this matter or the fact that your text message offer didn't say "exclusions apply". Or you didn't address me not receiving my coupons YET--and I have been in my new home for three years---it's funny that the bills always find their way in the mail though....
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I want to iterate one more time that I already contacted the Fraud Department three times and they told me to contact the Customer Service. Please stop sending me back and forth and  gave me a clear point of contact. I am sorry, but I have been telling you that I contacted Fraud Department and you are telling me to contact them again. The lady at your fraud department told me to ask for a supervisor on the customer service line but supervisors send me back to the Fraud department. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The returns they have mentioned made on November 2nd were not the dishs in question. I had ordered 33 dishs on 10/17/16 and ended up returning them all (almost all were broken in the boxes that I received). So on 10/22/16 I returned 22 dishs and on 11/2/16 I returned 6 more, totalling 28 dishs returned. Still missing the 5 dishs in question that I never received in the mail so was incapable of ever returning to the store. I have tracked every dish with the receipts and return receipts and those are the only 5 missing, to which I had received a shipping notification for that package saying they were broken and were sent back to the sender.
Regards,
[redacted]

We apologize for the frustration this has caused. We have processed a request to stop sending mailers to our customer. As we print mailers in advance, please know it can take up to five months for mailers to stop.

We apologize; however, the file the customer attached shows
incorrect information. We stand behind our previous resolution, as the customer
used four different Kohl's Gift Cards, totaling $66.76, on this transaction. As
such, the issuance of a Kohl's Merchandise Credit (KMC) for the return was
correct. Please see the referenced attachment for the items in the order that
were placed using these gift cards.

We apologize for the disappointment. On November 6, we processed a credit in the amount of $166.82, in compensation for the missing item, which will post in an average of seven days to our customers Kohl's Charge card ending in 1306.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate that Kohls is now standing behind the product they sent. I wish it had not come to this, but I understand that Kohls had there hands tied a bit as well. I do know that this could have been handled in a better manor before this level of escalation came up, but it shows true integrity that they did take the balance of the futon mattress off of my card. Thank you Kohls for taking my complaint to heart and standing by your policies and grantees. I will be a returning customer again.
Regards,
[redacted]

We have
reviewed our customer's concern as well as received a response from our buying
office. They have confirmed the dress the customer is ordering is not available
and will not be carried by our vendor. For the inconvenience and frustration
our customer has experienced, we would like to send our customer a $30.00 gift
card. If the customer agrees, please have them confirm by replying with their
mailing address.

We have verified a credit was applied to our customers Kohl's Charge ending in 7521 on November 16, 2016. It does appear in the amount of $42.49.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].I spoke with the admin for the President of Kohls, as I had also sent an email to their CEO, and we talked about my complaint and it was resolved by kohls reshipping the item that was never delivered. I asked her why she could reship it and the CSR's could not, as that was my initial request on resolving my complaint, and I was informed "I don't know why they would have said that as the item was in stock." The item has been reshipped with a delivery estimate of March 30,2017. Should I not receive it, again, I will be sure to notify you.
 
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced on their recent store visit. We will be following up with our store and following up with our customer once a response is received.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Kohls answer : 'We apologize for the inconvenience our customer experienced with online Order 7000762982. We would need more information to research our customer's concern further. Can the customer provide the Kohl's Cash numbers used on the order, if possible. ' I do not have information of all kohls cash numbers but have 2 of that. I used 4 kohls cash numbers was in my account. Please find attached PDF of my orderKohl's cash x0871 $ 15.00 (217889928590871)Kohl's cash x2868 $ 30.00 (177938150602868)Kohl's cash x2500 $ 150.00 (217889484352500)Kohl's cash x2967 $ 148.97 ( I don't remember ) 
Regards,
[redacted]