Moore-Built Construction & Restoration, Inc.

In order to resolve our customer's concern, they need to call in and speak to our fraud department directly. We have attempted to reach out to him directly and have been unsuccessful.

Our records show the return for Kohls.com order #[redacted] was processed on 12/16/15. $3.22 was processed back to the customer's Discover card ending in [redacted], and the $30.00 as a Corporate Refund. We advise the customer contact our Corporate Refund Department at ###-###-#### if they still have not...

received this. We apologize for any inconvenience.

Our customer was credited the remaining $3
on August 16, to the Kohl's Charge card ending in 5903. We have also made the
business decision to credit an additional $10 off the order, for the frustration.
Please allow an average of seven days for this credit to post. We deeply
apologize for the...

inconvenience this has caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am NOT at all satisfied with the two sentence response I received. None of my several issues were addressed. All I got was 'I'm so sorry. here's a $30 gift card to shut you up. No one cares enough to call you and make sure you're happy. And to top it off, I'm just going to inconvenience you more and make the customer call corporate". THIS IS NOT OK!!!!!!!!!! Look at the pictures of the garbage I've received. 
Regards,
[redacted]

We apologize for the disappointment, but stand behind our previous responses. As such, we consider this matter closed.

We
deeply apologize for the incident and appreciate the feedback. We will send
applicable corrective action to our fulfillment center, in hopes that this does
not happen again. As an invitation to shop with us again, we will send a $25.00
Kohl's gift card, via mail, which you should receive in...

7-14 days. If there are
any further questions regarding the specific incident, please contact Kohl's Risk
Management, via phone, at 262-704-1764.

A return for SKU 89028994 was processed on 12/29/15, back to the customer's Master Card ending in 7588. Additionally,  the customer's Revdex.com complaint has reached the highest level in our company and we regret the frustrations she endured. We recognize the importance of providing great service at all times. We make every effort to ensure that  interactions with our associates are more than satisfactory and that customers receive outstanding customer service. Our customers are very important in our continued growth and success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and that our associates did not provide the service anticipated. Please know these concerns have reached a high level and the feedback has been provided to the appropriate channels for internal review. We apologize for any inconvenience.

We have mailed out our customer replacement gift cards to replace the original ones used in the order. If our customer would still like the gift card and the coupons , we are more willing to send it to her for the inconvenience.

We apologize for the disappointment; however,
all inquiries made through the Revdex.com are addressed via the same channel. With
this being said, we...

respectfully decline the desired settlement request, as the
item was inadvertently placed on the discount rack and did not have a
clearance sticker on it, indicating that the product was on clearance.

We
apologize for the disappointment. As dollar off coupons, such as Kohl's Cash,
are applied prior to percentage off coupons, the discounts were correctly
credited to the Kohls.com order ending in 8297. Additionally, our records
indicate that items in this order were returned on December 24. As...

such, a
refund in the amount of $9.90 posted to the VISA card ending in [redacted]. A
prorated amount of Blue Kohl's Cash was also issued, via email, with a
redemption period of 30 days. On January 3, we returned the additional items in
the amount of $7.68, which will post in an average of seven days to the same
payment method. Finally, Blue Kohl's Cash in the amount of $84.69 was also
issued, via email, with a redemption period of 30 days.

We apologize for the customer's disappointment in our promotion. We are continually looking for ways to best meet the needs of all
customers and in turn, improve their experience. The customer's feedback is appreciated and will be taken under careful consideration.

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I lost my money($40 Uber ride) and time (3.5 hrs) because of undelivered merchandise. Since Kohl's delayed my reimbursement and lack of effort to resolve my issue, I had to borrow money and pay high interest fees. I want to be compensated in the amount I spent. In addition, there is a late fee and other charges placed to my account that I want to be waived.
Regards,
[redacted]

We have processed a credit for $10.00 back to the customer's Kohl's Charge account as a one-time courtesy. We advise our customer to allow 10-14 business days for the credit to appear.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me upon the completion of the funds back to my account. Thank you so much for your help in this matter.
Regards,
[redacted]

We have processed a refund for our customer. The amount of $81.80 was credited back to the customers Kohl's Charge and we emailed our customer Kohl's Cash in the amount of $42.00. Please advise our customer to allow 3-5 business days to reflect on their Kohl's accounts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I find it very sad that Kohl's is refusing to take responsibility for the issues their registry has caused.  Apologizing for the "customer's frustration" is not the same as apologizing for the horrible customer service received by myself, my husband, and my guests and for the time, energy, and extra money I have had to spend due to the many mistakes Kohl's has made during the registry process.  You clearly, did not read my issues because Kohl's stores do NOT allow exchanges for registry items.  We have already returned all of the broken items and did not receive enough store credit to repurchase the original items.  I am from Wisconsin and my very large family who has supported Kohl's forever is extremely disappointed with the disrespect Kohl's has shown me.  They are all very sad that they will no longer be shopping at Kohl's due to these issues and the fact that Kohl's refuses to solve them all.  I would expect much better customer service from a midwestern company. :(
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer
experienced regarding her most recent store visit. We have applied a $20.00
credit to our customers Kohl's Charge ending in 9345.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The request for a reorder number impugned my character.  It implies that the items in question were delivered to my address and returned.  Nevertheless, on June 3, after calling the contact number for kohls.com, a male representative reordered the items after confirming non-delivery of the original order.  The number was 5373594717.  The cost was $66.31, which was less than the original order because the price of one item had been reduced.  This amount was charged to my account on June 3. 
Regards,
[redacted]

We apologize our customer did not receive their order. We are unable to reship this to our customer; however, she is more than welcome to reorder these items on Kohls.com using the credits issued to her.

We did attempt to contact our customer directly. Please have our customer contact us at 262-704.9567.