Moore-Built Construction & Restoration, Inc.

We apologize for the disappointment. After thorough review of the two items, our records indicate that the model numbers and specifications are different. Furthermore, the item on Walmart.com is not shipped and sold by Walmart, but through a third party online retailer. As we do not price match with...

online retailers, we respectfully decline the desired settlement request. For additional information on our price matching policy, please reference the following link; https://cs.kohls.com/app/answers/detail/a_id/90/kw/price%20match.

We apologize for the inconvenience our customer has experienced. A refund will be processed for the amount of $266.93 for the order not received.

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your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the disappointment; however, per the terms and conditions of the
rebate, "once the valid through date has passed your card will be void and
will not be replaced".  As such, we respectfully decline the desired
settlement request.

We regret the customer did not receive their cancellation e-mail. Our records show we have processed a return for Kohls.com order #4219588232 on 12/13/15, back to their Discover ending in 8347. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any...

inconvenience.

We have processed a return for Kohls.com order # [redacted] on 12/22/15, back to the customer's [redacted] ending in [redacted]. We advise our customer to allow 10-14 business days for the credit. We sincerely apologize for any inconvenience.

We apologize for the inconvenience our customer experienced with Order 6902955256. We are partnering with UPS to conduct a trace on the package since they confirm delivery. UPS states they will start the investigation and follow up within 8-10 business to see if they are able to locate the...

package.

We apologize for the disappointment. We verified the full Kohls.com order ending in 3028 was lost in transit. As such, we issued a credit for this in the amount of $25.54, which will post to the Master Card ending in 9506 in an average of seven days. Additionally, Blue Kohl's Cash in the amount of...

$45.00 was issued, via email, with a redemption period of 30 days. Also, a $5.00 Kohl's Merchandise Credit (KMC) will be issued, via mail, which should be delivered in 7-14 business days. Finally, for the item to be replaced, a new order would have to be submitted. If the item proves to be more expensive we are more than happy to adjust the price to what was originally paid on the initial order. Please contact Kohls.com, via phone, at 1-800-564-5740 if you would like to reorder.

We have applied a credit to our customers Kohl's Charge in the amount fo
$2.65 and are mailing out customer a Kohl's Merchandise Credit in the amount of
$42.60. Please advise our customer to allow 7-10 business days to receive via
USPS.

We apologize for the customer's disappointing Kohls.com
experience. Our review confirms that the order referenced in the customer’s
complaint, valued at $172.95, was given to the customer for free. We believe
the free order is generous accommodation for the experience described in the
customer’s...

complaint. We politely decline the customer’s request for a $35.00.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Complaint Type:Refund / Exchange IssuesselectProblem:I made a $271.90 purchase Order #[redacted] on 11/25/16. As an advantage I was "rewarded" Kohls cash of $75. The TV began to malfunction so I returned it to the Fayetteville, GA store. I was only refunded roughly $190 because I used my kohls cash. I was unaware it would affect my return since this was my first time using Koh;s cash but the clerk told me to simply return the Kohls Cash order and I would be able to get the remaining $75 to my debit card. Order #[redacted] came in and I went on 12/14/16 to Mcdonough store to return everything so I could finally get all my money back. I was told I can not AND will not be getting my $75 back to my bank account but I will get a store credit of $75 Kohls Cash. At this point Khols has all their merchandise back and I'm still out $75 from my bank account. This is bad business that a company can just take your money and turn it into a store credit. It should be illegal. I want my $75 back on my debit card.TranslateDesired Resolution / OutcomeDesired Resolution:RefundselectDesired Outcome:I still have not received my $75!!
Regards,
Romera [redacted]

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I want to compliment the Revdex.com on this case.  You stuck with it and the business finally did the right thing.  hats off to the Revdex.com.  excellent work!

We stand behind the previous response and consider this matter closed.

We
apologize for the frustration; however, as of December 5, our records indicate
that the Kohls.com pricing is correctly showing $207.99. Please know that the
item also has a $24.00 shipping surcharge, As such, our customer is more than
welcome to purchase this product at the stated...

price.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Sorry I was out of the country & did not have the opportunity to reply. I am fine with the resolution.Thank you

We apologize for the frustration and inconvenience our customer experienced in regards to their most recent Kohls.com Order. Upon review of our customer's concern, we have confirmed our customer has returned the apple watch and has been issued a refund.

We apologize for the customer's disappointment. Upon further review, it appears that we have refunded the items in question on 9/27/17. We consider this matter to be closed at this time.

We
apologize for the disappointment. To avoid instances like this from happening
again, we removed the old address from the shopping profile. We also issued a
credit on December 14, in the amount of $134.57, in compensation for the full
order, which will post in an average of seven days to the...

Kohl's Charge card
ending in 1003.

We apologize for the inconvenience for the inconvenience our customer experienced regarding her most recent store visit, as well as Kohls.com order. We did attempt to search an order for our customer, but were not successful. The customer states we charged her $12.99, we would need something from...

her credit card showing we cleared a charge for $12.99 so we can address our customer's concern further.

We will be more than happy to research our customer's concern. More information is needed. Is the customer able to provide an order nu,ber. It appears we were unable to locate it with the information provided.