Moore-Built Construction & Restoration, Inc.

We regret to hear the customer did not receive her anticipated items from Kohls.com order #3986152088. At this time we request the customer reply with the SKU or UPC information for the missing items so we may attempt to resolve her concerns. We apologize for any inconvenience.

Thank you for your continued help. I ordered 2 pairs of boots online to Kohls at 5:30 a.m. I checked the billing address and continued to payment. When I checked the email message I was sent it had the wrong shipping address. It was my old address. I promptly called customer service and they were not opened until 8 a.m. When I called at 8 a.m. I was told I only had 30 min. to make changes. Well it wasn't possible since there wasn't anyone to talk to. I had the one pair of boots intercepted to Fed Ex and picked them up but the other pair was wrongly delivered to [redacted]. I am being billed for the boots even though I never got them. The tenant does not answer the door where I used to live so I have no way of fixing this. Fed Ex needs the fullfillment center to contact them and they won't. If I order at %;30 then why don't I have the same rights as someone that orders at 8 a.m. Then Kohls should make concessions for early orders. I have no service and that is terrible business ethics. Please can we fix this problem soon as I am having cancer treatments and really can't cope anymore with this. Thank you so much [redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Their response is untrue and inadequate I have supporting emails showing and stating they were only going to pay a certain amount if needed I can provide supporting documentation.
Regards,
[redacted]

We apologize for our customers
frustration. We have deactivated our customers Kohls.com shopping profile, and
removed all saved credit cards. As the order was cancelled by our fraud
department on August 11, the pending authorization will be removed from our
customers bank account within one to...

three business days after this date. To
determine the dollar amount for overdraft reimbursement we would need our
customer to fax a copy of their bank statement to ###-###-####, showing account
history from August 11 through August 16. Once verified, we will send a check
for the applicable amount to our customer via mail. We respectfully decline any
other compensation that our customer is requesting.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have processed an additional credit to our customers Kohl's Charge ending in 0187 in the amount of $20.80.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records show we processed a return for Kohls.com order #[redacted] on 01/15/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Regrettably, Kohls.com orders can not be combined to earn additional Kohl's Cash. We are unable to comply with the customer's request for any additional Kohl's Cash. We apologize for any disappointment.

We
apologize for the disappointment. On October 25, our records indicate that the
items were returned to the Cn Rapids, MI store, for a full refund, in the
amount of $408.20, to her Kohl's Charge card ending in 3102. Additionally, the
items were reordered and shipped to the correct address on...

October 25. As such,
on November 16, we credited the order $90.00 to reflect the same price our
customer initially paid on her first order. This credit will post in an
average of seven days to the Kohl's Charge card ending in 3102.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.When I placed the FitBit Alta for $99.99 into my cart $15 Kohl's cash was given.  Only when I ordered an additional item and my order exceeded $150 did I receive the correct amount.  I would not have ordered the toaster if I got $15 Kohl's cash with the FitBit.  They may claim it worked, but my experience was different.
Regards,
[redacted]

At this time we are requesting the customer attach a copy of their return receipt for further research.

We
apologize for the negative experience. However, on February 26, our records
indicate that the identity of the customer was positively verified in store
with a valid photo I.D. and utility bill. As such, we have unrestricted the
Kohls.com shopping account. Consequently, shopping privileges...

have been
reinstated. For specific questions regarding the Kohl's Charge card, please
contact Kohl's Customer Service, via phone, at 1-800-564-5740.

We apologize for the inconvenience and frustration our customer
experienced with online Order 5812138787. We have processed a $15.00 credit to
our customers Kohl's Charge ending in 6800. Please advise our customer to allow
3-5 business days.

We apologize for any inconvenience our customer has experienced. When placing a "Buy
Online, Pick up in Store" order, the payment has to be made online in
order to pick the item(s) up from the store. The order is then held at the
store for five calendar days. We do send a reminder...

email one day before we
cancel the order and return the merchandise to the store floor. Once the order
is cancelled, the account will be credited for the amount of the order. Our records indicate a refund was processed for order on December 31, 2015.

We apologize for our customers frustration. We have processed a credit to our customers Kohl's Charge card ending in 8104, in the amount of $31.43, on October 2, which will post in an average of seven days. He is welcome to donate, or discard the shirts that were delivered in error.

We
apologize for the disappointment. As a police report was filed, we credited the
full order in the amount of $78.60, on December 28, which will post in an
average of seven days to the VISA card ending in 1575. Additionally, Blue Kohl’s
Cash in the amount of $20.00 was issued, via email, with a...

redemption period of
30 days. Going forward, please consider shipping orders to secure locations,
such as a UPS or FedEx stores.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
THe business has requested to know the location of the refund denial.  This occurred in the Cold Spring, Kentucky store.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Our records indicate the customer contacted our Kohls.com Customer Service via chat on 10/21/15. We attempted to assist the customer with any concerns but the customer refused to verify any information, and also did not have their full account information. We are also able to verify that there was...

the desired product was not on sale for that amount on that date or at any other time. We are unable to accommodate the customer's request to receive the merchandise at the requested price.