Moore-Built Construction & Restoration, Inc.

We apologize for the disappointment. On February 23, Kohl's Rebate
Department reissued an additional $12.00 VISA prepaid card—tracking #[redacted]—which
is currently being processed and will be delivered, via mail, within 15
business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
 please ship three gift cards to:[redacted]
[redacted]

We apologize for the inconvenience the customer experienced due to not receiving Order 4771468327. A return was processed on April 19, 2016, in which a credit was applied in the amount of $39.47 to the customer's Visa ending in 8292. The customer will also be receiving a gift card for $10.00 in...

the mail, which was for the Kohl's cash also tendered on the order.

Our rebate department has
responded and have confirmed they did mail out a $36.00 rebate prepaid card
to  [redacted], (tracking
number 76226711) which was the name on the rebate form.They have agreed to mail out once
again to the address submitted on the rebate. The address this will be sent to is :[redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I requested a refund for my order on my Kohl’s charge on 1/5/2018 and was advised I would receive my refund for the missing item, now I’m being told that because I used Kohl’s cash and discount code at checkout I cannot receive my refund. I do not want Kohl’s cash or any promotions from Kohl’s I would just like my refund for the items I have been working on for 3 weeks to resolve, I have never had an issue in store returning items or getting a refund but now they are denying a refund because I used Kohl’s cash as well as other discount codes along with my Kohl’s charge card.
Regards,
[redacted]

The authorizations have been cleared. As of April 27, 2016, the available credit is $498.00. Tomorrow, the full $500.00 will be available. If you wish to take advantage of the 30% discount, please call us at ###-###-####, so we may place the order and apply that for you.

The customer has reached out to us regarding Order [redacted]. As of December 17, 2016, a trace was initiated by the vendor and FedEx. Once a response is received via our vendor and FedEx, we will be happy to notify our customer of our findings.

Our records indicate we received his complaint...

through a different
channel and have addressed his concerns.

We have researched our customer's concern and it appears we have processed a refund in the amount of $26.89 which was applied to the Visa ending in [redacted]. This was applied on November 02, 2016. We have confirmation that the tender used has accepted our refund. The customer would need to contact their...

bank to inquire about their return.

We apologize for the disappointment. As we verified that a package from the Kohls.com order ending in 1087 was lost in transit, we issued a credit in the amount of $31.97, on December 12, which will post to the Kohl's Charge card ending in 6602 in an average of seven days. Additionally, Blue Kohl's...

Cash in the amount of $18.44 was issued, via email, with a redemption period of 30 days.

We
apologize for the disappointment. However, the two orders referenced on this
complaint are not valid Kohls.com order numbers. Nonetheless, on March 24, our
records indicate that the full Kohls.com order, ending in 4349, was returned to
the Lone Tree, CO Kohl's store. As such, $159.65 will be...

refunded to the Kohl's
Charge card ending in 5401 in an average of seven days. For questions or
concerns regarding the Kohl's Charge card, please contact Kohl's Customer
Service at ###-###-####.

Upon review of Order 4818129634, it does appear we did process a credit in the amount of $773.79 to our customers Kohl's Charge ending in 6172.

We have honored our customer's request and have added their request to no longer receive marketing mailers from Kohl's.

Our customer needs to contact ###-###-#### directly to discuss her corporate refund further. They have attempted contacting our customer directly numerous times.

Our records show a $50.00 credit was processed back to Kohls.com order #[redacted] on 11/14/15. The credit posted to the customer's account on 11/16/15. We advise our customer to log into their My Kohl's Charge account online, or wait for their next statement to verify the credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The company's response is simply "We apologize for any inconvenience" What is it that I'm supposed to be accepting? They simply don't care.
Regards,
[redacted]

Our
customer was appropriately credited. As $130.00 worth of Kohl's Cash was earned
on her initial order ending in 2127, and subsequently redeemed on the second
Kohls.com order ending in 2440, we deducted a prorated amount, $90.00, when our
customer returned one of the items in the initial order to the Kohl's store in
Cn Rapids, MI. As such, we respectfully decline any
additional compensation that our customer is seeking, and consider this
matter closed.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  The entire sum was not refunded, rather per an email I recently received it was refunded in part.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I received an automatic email from Kohl's, informing me that my return has been processed.  I was happy initially, however upon closer inspection the refunded amount does not equal to the debit amount on my credit card.  I requested that either the entire sum be credited back to the account or I receive the merchandise I ordered. 
Regards,
[redacted]

Revdex.com:
I am stuck buying a new bed thanks to them I'm done been sleeping on floor for almost a month buying a bed from them after I already did is not going to happen I will never purchase anything else from them online
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service during your visit. Our customers are very important in our continued growth and...

success, and our priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the service anticipated.Our records show a return for Kohls.com order # [redacted] was processed  for the correct amount on 12/04/15, back to the customer's VISA ending in [redacted]. Regrettably, the customer's desired merchandise is no longer in stock. We apologize for any disappointment.