Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Yes, the package was finally received 15 days after the order was put in, and at no point, Kohl's customer service rep or the responding party here on Revdex.com showed any care to help tracking the package when there was no information updated. no response regarding their horrible customer service provided. not an apology for this nightmare as a customer experienced.  Based on this "Don't care" attitude showed by Kohl's here. this response is not accepted. Package received is just part of the complaint, the bad customer service experience is another part of the complaint, and the 2nd part is not being addressed at all. 
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find it satisfactory. My unites complaint was escalated to [redacted], who responded in a timely manner and resolved the issue, promptly. I appreciate ALL of her assistance, and she has given me a reason to return back to Kohl's for my shopping needs.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached the mailer I received and it CLEARLY says "Black Friday Deals - Shop Kohls.com starting at 12:01 on MONDAY Nov 20I have spent four hours attempting to resolve this and only encounter incompetence, liars (like the manager who promised a refund but did not deliver) and people who cannot read their own materials. The $50 is insufficient to resolve at the matter.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11951148, and find that this resolution is satisfactory to me. 
Regards,
Ting L**

The refund was processed on January 4, 2015. We ask the customer allow an average of seven days for the credit card refund to be visible on her end and seven to ten business days to receive the Kohl's Merchandise Credit in the mail.

We apologize for the inconvenience and frustration our customer experienced with her order. We have no way of confirming if the customer's packing slip was sent in error to someone else. Also, the packing slip does not contain information that would allow access to our customer's personal information.

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service.Our customers are very important in our continued growth and success, and our...

priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated.We have processed a return for the missing item from Kohls.com order #[redacted], back to the customer's American Express ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize fro any inconvenience.

At this time we advise the customer to reply with their Kohl's Yes2You Rewards ID number for further research.

We regret to learn the customer's package was lost by the carrier. We can confirm a refund was processed on January 9, 2015. The customer will see the refund on her end in an average of seven days.

We apologize for the
inconvenience, but that specific promotion was not offered directly from
Kohls.com. That is from an unauthorized source, and that specific...

brand is also
an excluded item, which means no discounts can be applied.
 
https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusions

We apologize for the inconvenience our customer experienced
with Order 5253710281; we have processed a full refund for $175.35 to the Visa
ending in 1400. Please allow 7-10 business days for it to post to their credit
card account.

We pride ourselves on our hassle-free return policy. Additional information for our customer about this policy can be found here: https://cs.kohls.com/app/answers/detail/a_id/893/kw/return%20policy. Our customer was accommodated with a Kohl's Merchandise Credit, which aligns with our...

policy.

We are unable to address the customer's concerns with the provided information. At this time we advise the customer to reply with a copy of her receipt for further research.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] This is acceptable providing I will receive the applied amounts.  As of today 01/03/17 I have not yet received.  I'm not trusting that Kohl's will honor this remedy.  I will have to say I have never made a purchase from a business that I did not receive the product and was not able to receive a refund.  I have always been prideful of my shopping, I would here of these horror stories.  I will no longer shop Kohl's for Christmas gifts in the future.  I would also like a contact name and number should I not receive the refund.  I have been told I would receive the refund several times.  thank you 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's has failed to answer the other question at hand as to why their social media staff refuse to respond. Someone in this department needs to be re-coached, or, ideally, fired. Kohl's has yet again committed to ignoring their customer by not fully answering the questions I clearly laid out in this complaint. Is reading difficult for Kohl's staff?
Regards,
[redacted]

We would like to research our customer's concern further. The following information will be needed from the customer so we may research on our end:What address was the package sent to?How was the merchandise purchased, online or in store?

Our records indicate that a credit for Kohls.com order number  [redacted] has already been processed back to the customer's account. The customer was credited for the shipping charge on 10/01/15, and the return credit was processed on 10/15/15. We apologize for the inconvenience.

We have processed a return for the missing item from Kohls.com order #4384055902 on 12/22/15, back to the customer's MasterCard ending in 3498. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

Upon review of our customer's concern, a credit was processed on November
2, 2016 to our customers Kohl's Charge. We processed a return for 5 dishes
altogether.