Moore-Built Construction & Restoration, Inc.

We apologize for the disappointment. As a 30%
off discount, as well as a dollar off coupon were used on the order, the full
$59.99 will not be reimbursed. However, On November 30, we credited the item in
the amount of $42.61, which will post to the Kohl's Charge card ending in [redacted],
in an...

average of seven business days.

It has now been over 28 days and I still do not have a check. I seriously believe they are just holding into my money and never return it. The recipe says 7 to 10 days nothing about business days. The lady I have emailed with that clearly dis nothing to fix this said 10 to 14 days then changed and said business days. And big surprised we are well over 14 business days I want my money and I want them to pay late fee now adding up more and more for ever day I do not get my money. How can a company hold onto something that isn't theirs. 
Regards,
[redacted]

We have partnered with our sales audit department and we have agreed to apply a $40.00 to our customer's Visa card. Please advise our customer to allow 7-10 business days for it to post.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I prefer to have a pair of jeans sent to me that are the same type  for the $9 and whatever cents I was paying for the jeans.  I wanted to receive the jeans.  Item number [redacted] size 14 dark blue.
Regards,
Sarah [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]I reject their response because the only reference I can find in their terms and conditions that says they can "cancel" an order is shown below. My purchase price of the items on this order was $8.99 each and if Kohl's will produce the advertised price for these, on their website, for each of the last 52 weeks you will find that many/many/many of those 52 weeks the price has been $8.99/each, therefore how can it be a pricing error?    PRICING & PRODUCT INFORMATIONWhile Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Kohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion and to the fullest extent permissible by applicable law, to refuse or cancel any purchased orders placed for that item. If your credit card has been charged for any order subsequently cancelled, Kohl's will issue a credit to your credit card as your sole and exclusive remedy if permissible under applicable law. We apologize for any inconvenience this may cause you.

We apologize to the customer for the inconvenience involved in the handling of the rebate.  I can verify our customer bought the coffee maker on the designated date when the rebate promotion was going on. For the hassle, we will send our customer a $25.00 gift card, and two 30% off coupons as...

an invitation to shop with us again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I filed this complain I stated I received a partial refund which I didnot. I received a refund for an online purchase #4343971801 that what Ireceived. I also bought a coffee make in store #249 Monroe st. Toledo oh.$268.11. That is what has not been refunded. I apologized I had brainsurgery and got the two confused. I did send  copy of receipt as requestedto Kohl's. It clearly states in store purchase at store # 249. The coffeemaker item numbers are even different that is why the amounts differ.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Kimberly [redacted]

We
apologize for the disappointment. As we periodically update our
inventory assortment, products, such as these shoes, are sometimes phased out.
As such, please pick a comparable item and we would be more than happy to price
match the item to what was originally paid.

Our customer has reached out directly to our Executive Offices. We have contacted our customer and at this time, consider this matter closed.

They changed the code number that was for two products to just one product. The same exact number.  I will not be satisfied unless they reimburse me for half of my second order.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This does not resolve the matter. Per my complaint, there were two orders that were returned and I have only received the refund for order # #6733193354 as they state in their response. I am still waiting for my refund on order # 6782821479 which was returned to Kohl's on 12/8 per UPS tracking # 1Z76A26E2690989902.
Regards,
[redacted]

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. Regrettably at this time SKU 95101745 is out of stock,...

and no longer available for purchase. We apologize for any disappointment.

We apologize for the inconvenience our customer experienced regarding his most recent Kohls.com order. It appears that our customer reached out to us through another channel and have documented to apply a $16.00 discount off of a future order for our customer.  He can refer to Incident...

160726-023673.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There is no way that the time frame of this situation was in anyway acceptable. Also, the fact that this company flat out lied to their customer is more than disturbing. I do not accept their excuse either seeing as I have documentation showing the truth of the matter.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the frustration. We have processed a credit in the amount of $55.20, in compensation for the missing item, to our customers Kohl's Charge card ending in 8099, on October 5, which will post in an average of seven days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was told kohls cash would be accepted on 7/12/15 , same day as purchase, therefore it should be honored.
Regards,
[redacted]

We thank our customers for contacting Kohl's Department Stores about their recent Kohls.com order. We regret to learn that their items were not available when their order went into fulfillment. We make every effort to ensure that we have enough merchandise to meet the needs of our customers....

However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In the case of our recent Black Friday ad and promotions, we included a disclaimer stating that the our specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We apologize for the inconvenience this may have caused. If the customer wishes to reorder, she may call our customer service number and reference the original order number and they will honor it. She can call 1-855-564-5705.

We have processed a return for Kohls.com order #[redacted] on 11/11/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience. Additionally, we advise the customer to update their shopping profile before placing any future orders. We apologize for any...

inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although I disagree with their statement, it's not worth my time.  I have closed my Kohl's account and will no longer do business with them.
Regards,
[redacted]