Moore-Built Construction & Restoration, Inc.

We regret any difficulties with attempting to process a refund. We have processed a return for Kohls.com order #4187666022 on 12/28/15, back to the customer's Discover ending in 5149. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any...

inconvenience.

Please inform our customer we stand behind our previous response. Our records indicate $36.30 was credited back to the VISA gift card ending in 0734. The customer needs to partner with the issuer of the VISA gift card for a replacement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],  I did receive my refund but only after multiple phone calls and emails. Your response to the Revdex.com sounds general and unapologetic. What a poor excuse for a large company.

We will cancel out the issued $10.00 Kohl's gift card and send a replacement, via mail. Also, as previously stated, the $10.00 issued Yes2You Reward (Y2Y) will expire on April 30, and will not be honored beyond this date.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The attached photo's clearly proves/shows that I earned $110 with my purchase. If this is a system error, they should still honor it because that is the very reason I made the purchase. 
Regards,
[redacted]

We have partnered with our marketing department and have requested they stop all marketing mail from being sent to our customer's address.

We apologize for our customer’s
frustration. We have processed a credit in the amount of $117.84 to our customer’s
Master Card ending in 3463. Additionally, $5.00 of Blue Kohl's Cash was emailed
to our customer with a redemption period of 30 days.

We have processed a return for the Vanity on 01/16/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 7-10 business days for the credit to appear. We apologize for any inconvenience.

We
apologize for the frustration. Our records indicate the Kohls.com order ending
in [redacted] was lost in transit. As such, on December 18, we credited $75.24, which
will post to the Discover card ending in [redacted] in an average of seven days.
Additionally, Blue Kohl's Cash in the amount of $20.00...

was issued, via email,
with a redemption period of 30 days. Also, On December 15, the item was
replaced, at the same price initially paid on the original order, and is
scheduled to be delivered, via UPS, on December 19.

We apologize for the inconvenience our customer experienced with
their online order. We have processed a refund which will be applied to the
customers Kohl's Charge ending in 3558 for $8.93 and a Kohl's Cash was emailed
as well, in the amount of $8.93.As a courtesy, we have also applied a...

$10.00
credit to our customer's Kohl's Charge.

We advise the customer to reply with the exact Kohl's Store location information so we may research her inquiry.

We apologize for the inconvenience  our customer experienced on his store visit. The customer reached out to our Executive Offices on October 08, 2016. The customer advised us his issue was resolved by his daughter. At this point, we consider the matter closed.

We have partnered with our rebate department and have confirmed they will be mailing our customer a $12.00 prepaid Visa gift card. Please advise our customer to allow 4-6 weeks to receive.

We will be more than happy to research our customer's concern. More information is needed. Is the customer able to provide an order nu,ber. It appears we were unable to locate it with the information provided.

We apologize for the customer's disappointment. Upon further review, it appears that we have refunded the items in question on 9/27/17. We consider this matter to be closed at this time.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not true that I informed the change of my address on Nov 26th.  Instead, I informed them on Nov 6th. A representative said she could help me change the address (by calling ups and FedEx), and another representative said he would refund me. Both happened on Nov 6th. Afterwards, since I didn't get refund, I called Kohls many times, and many representatives said they would refund me. Kohls should have all the records of our conversations.
Regards,
[redacted]

We
apologize for the disappointment. Our records indicate that a package in the
Kohls.com order ending in 0453 was rerouted back to our warehouse. As such, on
December 29, we issued a refund for this in the amount of $54.59, which posted
to the VISA card ending in 3722. Additionally, on February...

5, we issued a
Kohl's Merchandise Credit (KMC), in compensation for the lost Kohl's Cash used
on this order, in the amount of $315.00, which will be delivered, via mail, in
an average of 7-14 business days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please note that the company sent me and I received the product in decent condition and therefore the case can be closed. Thanks again.[redacted]

We apologize about the frustration. To proceed, we would need additional information. Please respond back with the order number, as well as what needs to be adjusted on the order.

We apologize for the inconvenience our customer experienced with Order [redacted]. Can the customer please clarify if the item has been returned to Kohl's, so that way we can expedite her return. It does not show a return being received as of yet on Kohl's end.