Moore-Built Construction & Restoration, Inc.

Our records indicate a Kohl's Merchandise Crest (KMC) was mailed out on June 1, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The orders will be returned and the credit card I recently opened will be closed. Train your employees better if they give wrong information to increase sales that is not good customer service. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This response makes no sense!  I did not make...

the purchase until November 24th so why would a credit on November 14th for the WRONG amount resolve the issue?  I DO NOT want a replacement, I want my FULL refund back, $353.91.  Your response is even more negligent than your customer service.
Regards,
[redacted]

We are unable to determine the nature of the customer's complaint with the provided information. We advise the customer to reply with specific details of how we may assist them.

Please inform our customer that per our agreement, we have credited order #4488463668 $10.00, and should see this credit in an average of 7-10 business days on his Kohl's Charge card ending in 1405.

We
apologize for the disappointment. We verified that Kohls.com order ending in
6952 was lost in transit. As such, on December 23, we credited the full order
in the amount of $51.52, which will post to the VISA card ending in 9441 in an
average of seven days. Additionally, Blue Kohl's Cash in...

the amount of $30.00
was issued, via email, with a redemption period of 30 days.

We apologize for our customer’s
frustration. We have processed a credit in the amount of $117.84 to our customer’s
Master Card ending in 3463. Additionally, $5.00 of Blue Kohl's Cash was emailed
to our customer with a redemption period of 30 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The adjustment on the SKU was not done out of courtesy. It was done out of necessity. Had the adjustment not been made then Kohl's would not have received my ~$700 order. I should not be penalized for Kohl's not having the sufficient procedure/policy/systems to process a request like this. If the original order had not been canceled in the first place then this would not be an issue. Furthermore, if your system was able to just reduce the overall cost of the reorder by a percentage (rather than discounting only certain items) then again, this would not be an issue. For example, the price of SKU# 79395488 for both the original order and the reorder is $44. So, if I return that item, then there is no issue because I would get a full refund. However, because they applied special discounts to only certain items, if I return the "wrong" item, then I lose money on the overall purchase, not necessarily that item - I.E. if I buy two items each costing $20 then my total price is $40. In this scenario, that order was canceled and one item went up to $30 and the other was reduced to $10 just to make the total cost equivalent.  So, if I were to return the $10 item, I lose $10? I do not understand how you can honestly think I am wrong with this. I will not accept any response other than a full refund of the ORIGINAL purchase price.
Regards,
[redacted]

We will cancel out the issued $10.00 Kohl's gift card and send a replacement, via mail. Also, as previously stated, the $10.00 issued Yes2You Reward (Y2Y) will expire on April 30, and will not be honored beyond this date.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] I ended up returning the shoes to Kohl's last Saturday.  They accepted the return and the salesperson knowingly re-sold the [redacted] shoes back to me for $20 + Tax.  I'm satisfied that Kohl's refunded my original purchase but am dissatisfied because I paid Kohls $20 + tax for George shoes which could only be purchased by [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Michael [redacted]

We have reached out our contact at UPS, and they have confirmed the same issue. You would need to initiate the claim with UPS, since the package never made it to it's destination. At this time, we do consider this matter closed.

We regret any difficulties with attempting to process a refund. We have processed a return for Kohls.com order #4187666022 on 12/28/15, back to the customer's Discover ending in 5149. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any...

inconvenience.

We advise the customer to reply with the exact Kohl's Store location information so we may research her inquiry.

As the prices did not change on any of the
items on the second order, we will not be price adjusting this order. We have
credited our customer in whole for the initial order, excluding the dress which
was received, in the amount of $17.09 to her VISA ending in 3547, as well as
sent her a gift card via mail for $100.00. As our customer has been made
whole, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This cause great inconvenience for me. I did not return the product and no one has contacted me to confirm whether the package should be sent back. I demand either Kohl's or they need to ask their shipping company to take the responsibility. I do not think it is reasonable to ask customer to take on the responsibility and reorder again when I did not made the return.
Regards,
[redacted]

We
apologize for the frustration. Our records indicate the Kohls.com order ending
in [redacted] was lost in transit. As such, on December 18, we credited $75.24, which
will post to the Discover card ending in [redacted] in an average of seven days.
Additionally, Blue Kohl's Cash in the amount of $20.00...

was issued, via email,
with a redemption period of 30 days. Also, On December 15, the item was
replaced, at the same price initially paid on the original order, and is
scheduled to be delivered, via UPS, on December 19.

We
apologize for the disappointment. All
inquiries made through the Revdex.com are addressed via the same channel. If
they would like to speak to someone directly, they would need to...

contact Kohl's
Customer Service at ###-###-####. However,
on November 17, we credited our customer in compensation for the missing item,
in the amount of $14.61, which will post in an average of seven days to her Kohl's Charge card ending in 1301, from the date of issue. Additionally, a prorated amount of Blue Kohl's Cash, for $1.07, was
issued via email, which has a redemption period of 30 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have reviewed the response.  UPS arrived and picked up one part of the return. I still have two boxes sitting on my front porch.  Again, Kohls did not have the item picked up in entirety and therefore my refund can not be issued.  
Regards,
[redacted]

We have contacted our customer directly and addressed her concern via telephone. At this time, we consider this matter closed.

We
deeply apologize for the disappointment. We have scheduled a request with our
third party vendor who will pickup the item, and will be in contact
with you, via phone, to schedule the pickup . A separate shipping label and invoice have been sent to
you via email. Please print this shipping...

label out and hand it to the delivery
driver, who will fulfill the pickup. Once processed by the driver, we will
initiate a credit for the returned item back to the original form of tender.