Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am on active duty with the U.S. Military through March 2nd.
Regards,
[redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been told by Kohl's.com that I would receive a full refund within two weeks since November 20th.  I called and spoke with 7 different people, all of whom told me that they had to "open a new ticket" and "I would receive a refund within two weeks".  That was 50 days ago!!!!!  Why am I to believe that now they will send me my refund?
Regards,
[redacted]

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the disappointment. We verified the Kohls.com order ending in [redacted] was lost in transit. As such, on December 26, we credited the full order in the amount of $158.98, which will post to the Kohl's Charge card ending in [redacted] in an average of seven days.

We are more than happy to research our customer's concern in regards to her Kohl's Cash. In the complaint, the customer states she received an email stating her payment method was changed. Once we receive that, we will be happy to look into assisting our customer with her Kohl's Cash inquiry.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have determined the correct amount was refunded for the return. The sale price for this item was $19.99; however, there was a 25% off transaction discount that was applied. Also, Kohl's Cash was used as a partial payment. As such, the customer is receiving the refund in the same way she paid for the item. The partial amount that was paid for in Kohl's Cash was reimbursed as Blue Kohl's Cash, in the amount of $2.05, and was issued, via email, with a redemption period of 30 days.

We
apologize for the disappointment. On January 19, the Kohl's Corporate Refund Department issued a Kohl's Merchandise Credit (KMC) in the amount of $52.03, which will be
delivered, via mail, in an average of 7-14 business days.

We stand by our previous statement, and consider this matter closed.

We regret to hear the customer continues to endure frustrations with our company.  As previously stated, we are unable to resolve the customer's concerns with the provided information. At this time we advise the customer to reply with a detail account of how we may assist them if they would like assistance via Revdex.com.

We apologize for the disappointment and frustration this caused our customer. She is welcome to return any items to the store for a refund, or exchange. As the five missing items have been reordered for our customer, we respectfully decline any additional compensation. As such, we consider this matter closed.

As the Kohl's gift cards were purchased on a third party website, please contact them for further resolution. As such, we consider this matter closed.

Our records indicate the customer spoke with Kohls.com on
08/15/15. Her Rewards account was merged, and all her applicable points were
confirmed. Her current $10 certificate is valid until 08/31/15 and is available
online.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There is an issue with your website- I certainly did not select this address.  When I confirmed my order, it said it was shipping to Chicago. I still haven't received my items, no one is at the address they were shipped and I have had multiple responses from Kohls with conflicting messages. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Will see you in court!!!
Regards,
[redacted]

Upon review of our customer's concern, we have confirmed we are unable to re-activate the customer's gift card. For more specific information, our customer can contact our fraud department directly at ###-###-####.

We apologize for the inconvenience our customer experienced with Order 7037069972. We did attempt to speak to our customer directly to advise him that we did process a credit in the amount of $32.09 to his Visa ending in 2914. Please advise our customer to allow 7-10 business days for this credit to...

reflect on their statement.

Our records show a return for the missing item from Kohls.com order #[redacted] was processed on 11/21/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. Regrettably, due to security purposes we are unable to place a new order on the...

customer's behalf. If the customer still desires the merchandise, we will honor the original  price paid. We advise the customer to place her order online, or call our Kohls.com Customer Service at ###-###-#### for assistance. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohls policy and their customer service or lack there of is absolutely horrific! They have not addressed any of the issues in the complaint or even attempted to come to an amicable resolution. I have read several other complains from other customers regarding the same types of issues without a response or resolution. Clearly they take pride in their unethical business practices and bad customer service hence their reputation! I cannot accept the business reply because they did not address any of the issues outlined in the complaint not attempted to offer a resolution. I hope all customers reading this think twice about shopping with this company and spend your money with a company who actually values their customers! Shame on kohls!
Regards,
[redacted]

I'm happy we share these sentiments, but at no time have you told me that you will be reviewing the calls and taking any appropriate actions.  Actions speak louder than words.