Moore-Built Construction & Restoration, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]This is not stated anywhere on your site. Kohls did not have my permission to charge my gift card for the amount that they did. This needs to be refunded immediately.

We
apologize for the disappointment. On December 19, we verified that the Kohls.com
order ending in [redacted] was lost in transit. As such, we processed a return for
the full order, in the amount of $427.99, which will be credited to the Kohl's
Charge card ending in 8004 in an average of seven days....

As this item is out of
stock, we are unable to resend another one.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] please Mail credit to [redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We
apologize for the disappointment. Kohl's Corporate Refund Department has been
attempting to reach the customer, via phone, regarding the return; however, as
their voicemail box is full, they are unable to leave messages. We need to
speak with the customer before we issue a potential refund....

As such, please
contact Kohl's Corporate Refund at ###-###-####, to resolve this concern.

We apologize for the inconvenience our customer has experienced. Our records indicate we have received the damaged night stand. A refund will be processed with the refund amount applied to a Kohl's Merchandise Credit. We will submit a new order for one HomeVance Isabella 1-Drawer...

Scalloped Nightstand and apply the Kohl's Merchandise Credit to the order as payment. The customer will receive an email on Monday, January 4, 2016, confirming the new order number for this item.

We apologize for the inconvenience and frustration has experienced due to his online order. Please inquire with the customer if the gift cards are in his possesion, if not, we will mail out new ones as soon as possible.

A credit was previously applied in the amount of $16.31 on November 08, 2016. It was applied t your Kohl's Charge ending in 3858. Please allow 3-5 business days for the credit to process to our customers account.

Upon review of customer's online Order 5917779080, we did process an additional credit to the customer Kohl's Charge ending in 8219. The amount credited is $35.93, which was noted by a supervisor who handled her inquiry.

We do have our premium electronics policy printed on the back of our
Kohl's receipts. Certain electronics brands or warranty products must be
returned within 30 days from the date of purchase with original packaging and a
valid receipt or account look-up. Refunds for warranty products are...

handled by
the warranty service provider. Even exchanges are not allowed on premium
products. The store must process a return and the customer can repurchase the
item. To view a list of Premium Electronics and Warranty products, please copy
and paste the following link in your browser: https://cs.kohls.com/app/answers/detail/a_id/1086.
I hope you find this information helpful and apologize for any inconvenience
this may have caused.  We do stand by our electronics policy.

We stand by our previous response, and consider this matter closed.

Please advise our customer we processed a refund to his MasterCard in the amount of $10.95 for the difference in the return amount. We apologize to the customer for the error, and assure this was isolated and will not happen again.

Upon review of our customer's inquiry, we have confirmed that [redacted] would need to contact us directly to further discuss at ###-###-####.

By accepting the refund and getting it sized, the customer is accepting a reasonable resolution offered by our store. The customer is aware when filing a Revdex.com, the business has up to 30 days to resolve their concern. In the interim, our customer did accept the exchange for a new ring. He then agreed to have the replacement ring resized, in which the store accommodated his request.

Upon review of Kohls.com order #[redacted] it appears the customer
was not previously reimbursed for the missing items because UPS did provided us
proof of delivery. The customer was informed the next steps were to file a
police report or file a claim with UPS. At this time as a courtesy we...

have
returned the two items back to the customer's Kohl's Charge. We advise our
customer to allow 10-14 business days for the credit to appear on her Kohl’s
Charge account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, please note that I have the wallet application, did try to have the cashier in question use it to allocate my approximate $9.00 left on the Kohl's Cash Reward Money for the deviled egg dish to no avail.  I also offered her my original online order form whereby I was able to use $31.00 towards men's swim trunks and tried to get it pulled up that way - to no avail.  Finally we got out my 10 year old Kohl's Reward Card to see if we can obtain it that way - to no avail.  So in every aspect, I did what I was supposed to do as a loyal customer trying to use her 'Kohl's Cash Reward for being a loyal customer.  Yet, I see that Kohl's doesn't really care nor will address ANY of these issues.  In fact, they haven't addressed even one of them.  Instead they told me to download the 'Wallet' (obviously they hadn't even read my complaint as it was stated quite clearly within the text that I had indeed tried to use the 'wallet' application).  I find it very curious that they told me the answer to my question was to indeed use that wallet next time and all will be well.  YET, I clearly stated that we HAD tried to use the wallet and all was not well, therefore it is about the principle of business, customer appreciation and just basic courtesy.Again, this is not about the measly $9.00 or the deviled egg dish.  This is about a 10 year old loyal customer who spends $200-$300 per month in the Kohl's stores and being so soundly dismissed, unread, unaddressed and rudely treated by their Revdex.com CUSTOMER SERVICE LADY/MAN.  Can you imagine how they treat customers with issues that don't file a Revdex.com complaint?  I shudder to think about it.I will NEVER ACCEPT this resolution and should Revdex.com accept it I will have to live with it.  But I never will think this is the kind of treatment or resolution any customer should get after an issue that has turned into a debacle and a Kohls customer service joke.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still find it hard to believe that a company, such as Kohls,would TAKE SO LONG to admit to their error. This could have been solved months ago.
Regards,
Jean [redacted]

We have processed a credit for our customer for Order 6914831170. The amount of the credit is $310.43. This will be applied in 7-10 business days to the Visa ending in 0539.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] 6 packages in total to answer Kohl's question.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]pictures added of cracks, scratches, scuffs on new item bought for wedding gift, thrown with one fork, loose in a plastic bag, no bubble wrap, no tissue or other paper to protect items and keep in New condition. Have been inconvenienced, hung up on, ignored by corporate. They need to do the right thing. Ship me items in a way that PROTECTS then from banging together in shipping package.
Regards,
[redacted]