Moore-Built Construction & Restoration, Inc.

We
apologize for any confusion. The customer’s credits were processed for mailing
on 03/10/2016; please allow 10-14 days for receipt of these cards.

I gave all requested information for them to even look up the transaction but the person we spoke with on the phone when I was in store on October 26th said he did not have to ability to check the archives for my transaction. I was also offered to purchase the ring due to the need to have it replaced by since the ring was not in store they had to do a round about way of ordering me my replacement ring. and I was assured if I paid for the ring then while I was in store my refund would be a heck and not store credit. Now I am feeling like there is a lot of dishonesty with this company. Or a lack of training for this sort of thing.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We stand behind our previous resolution, and consider this matter closed.

As
we were able to verify the necessary information, we lifted the restriction on
the shopping profile. However, in accordance with the Kohls.com Terms and Conditions,
all submitted Kohls.com orders are subject to further review, which could lead up
to cancellation. For assistance with finding a...

similar cookware set,
please contact Kohls.com, via phone, at ###-###-####.

Kohl's apologizes for any frustration or confusion. Please request that customer submit a copy of her full receipt for us to review.

Can a receipt for both purchase and return be provided, so we can research our customer's inquiry a bit further on our end.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The valid thru date is expired but this has been going on since before it expired.  When I called I was told that the stores had to be doing something wrong.  All of them.  Three places, different dates different times.  they never offered to replace the card.  now the card is expired and they don't want to do anything about it.  Its a scheme.  First off the cards should not have an expiration date if they are going to take a $3 a month fee it should expire when the funds are gone.  I believe they are ripping people off and I am disgusted.  I have been doing a lot of reading and several people have had similar issues.
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

It appears the attached packing slip has been modified from its original form. Please see attached file.

We
apologize for the delay, as well as for the frustration. On November 30, a
Kohl's Merchandise Credit (KMC), for the jewelry return was sent, via mail, in
the amount of $5763.56, which should be delivered in 7-14 business days. As the
corporate refund receipt states, "further processing will...

determine your
specific refund", we respectfully decline the request to be issued a
check.

We apologize for the inconvenience, but the Revdex.com does allow Kohl's 30 days to initiate a first response. Due to volume, we were unable to respond sooner.

We
apologize for the disappointment. Our records indicate the Kohls.com order
ending in [redacted] was returned to our warehouse. As such, on February 27, we
processed a full refund for this in the amount of $1,581.40, which will post to
the Kohl's Charge card ending in [redacted] in an average of seven...

days.

We apologize for the inconvenience our customer experienced with online Order [redacted]. We have refunded our customer his shipping cost and applied a $30.00 credit to our customer's Kohl's Charge ending in [redacted], which was the original tender.

We regret to learn of your disappointment in our return options and confirm that we are unable to process exchanges by mail. However, we are happy to price match a replacement purchase. Please provide your new order number and we will make the adjustments as needed.

We apologize for the disappointment; however, our records indicate the correct amount was refunded on the first order. As an item, purchased for $49.99, from the Kohls.com order ending in 4979 was returned to the Kohl’s store, $25.45 was credited to the Kohl's Charge card ending in 7903....

Additionally, Blue Kohl’s Cash in the amount of $15.52 was issued, with a redemption period of 30 days. Also, $10.00 of Kohl’s Cash was earned on this order and subsequently redeemed on Kohls.com order ending in 4949. As such, the return value was deducted by the amount of Kohl’s Cash used. Since the correct amount was refunded for the first pair of jeans, we respectfully decline any request for compensation. To investigate further on the second pair of jeans that were returned, please respond with the order number or attach a picture of the email that was received from Kohls.com.

Kohl's strives to offer a
variety of promotions that all customers can take advantage of. Some products
are not discountable andexcluded from offers. These...

products are
identified by store signs and on the Kohls.com product page. Unfortunately “The
Balm” exclusionis
not a decision made by Kohl's, but by the vendor themselves. We are
unable to accommodate the customer’s request for monetary compensation. For additional information regarding exclusions please
visit Kohls.com.

We apologize for the
disappointment. As the full Kohls.com order ending in 3954 was not canceled,
the customer was appropriately charged for shipping. However, as a courtesy, on
January 24, we processed a refund in the amount of $8.95, which will post to
the Kohl's Charge card ending in 7023 in...

an average of seven days.

We have processed the check in the amount
of $107.90 to our customer via mail, which she will receive in 7-14 business
days. As such, we consider this matter closed.

We apologize for our customer's disappointment and inconvenience. We have returned the original order back to the customer in the amount of $12.35. The customer should see the credit back to their Kohl's credit card within the next few days. We will consider this matter closed at this time.