Moore-Built Construction & Restoration, Inc.

The system initiates security parameters based on many different factors. We apologize for any additional disappointment.

We
apologize for the disappointment. On February 17, our records indicate the
Kohls.com order ending in 3535 was delivered. However, since this was not
received we refunded the full order, as a courtesy. As such, $52.74 will be
credited to the Master Card ending in 2064 and will post in an...

average of seven
days.

We
apologize for the disappointment. On November 20, we processed a credit in the
amount of $35.26, which will post in an average of seven days to our customers
Master Card ending in 0544. Additionally, we emailed $5.00 worth of Blue Kohl's Cash via email, which
has a redemption period of 30...

days.

We have processed a return for Kohls.com order #4511470012 on 01/22/16. We advise our customer to allow 5-7 business days for the credit to appear. We advise the customer to update the shipping address on their shopping profile before placing future orders. Additionally., the customer's feedback...

will be forwarded to the appropriate channels for internal review.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We thank
our customer for contacting Kohl's Department Stores about their cancelled
order. I regret to learn that the items were not available when the order was
submitted online. We make every effort to ensure that we have enough
merchandise to meet the needs of our customers. However, on...

occasion, an item
may out-sell our expectations or we may not receive the anticipated stock
amounts from our vendors. In addition, please be advised that the selection of
merchandise may vary by store. In the case of our recent Black Friday ad, we
included a disclaimer stating that the Doorbuster specials were available while
supplies last. Our products are placed in our advertisements in order to alert
our customers of the sale price of that item, based on availability. This
information is stated on the back of our sales flyers. We apologize for any
inconvenience this may have caused. We apologize for the inconvenience and frustration
this may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It has been over two months and Kohls has not sent the refund.  I have no confidence that they will.  I cannot close this until I get my refund.  Kohls should also compensate me for the time I have had to spend following up on this item.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I am still waiting on an email that was supposed to be sent to me on 01/04/16, and it is now 01/07/16. I have not received anything in the mail nor has this issue been resolved. I am still one nightstand short and it's been over a month. 
Regards,
[redacted]

Regrettably we are unable to resolve the customer's concerns with the sequence of numbers provided. We advise the customer to provide a copy of their return receipt for further research.

Upon review the jeans
purchased by the customer were not part of the Buy One Get One promotion
because the particular size and color purchased were on...

clearance. While Kohl's
strives to provide accurate product and pricing information, unintentional
pricing or typographical errors may occur. Kohl's reserves the right to correct
any errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received). We are unable to
accommodate the customer’s request for a pricing adjustment.

We regret to hear the customer lost their ring at one of our store locations. While Kohl's is not responsible for any personal lost or stolen merchandise, our store associates will make every effort to assist a customer during this time. If personal property is unable to be recovered, customers may...

be advised to file a claim with their local police department or to file a claim with your insurance, if your item was insured. We do regret any inconvenience that this matter may have caused.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]i am requesting a 100$ gift card for my gas money to the store time and having to print a mailing slip in which I had to go to a place to print using my time and I still have no blanket not fair to me the customer I have been waiting weeks for this blanket  this is poor online service. I ordered online so I would not have to make any trips outside my house!

We apologize for the experience. A full refund for the customer order will be issued to the customer's original method of tender. If Kohl's Cash was redeemed, it may be refunded in the form of a KMC, which will be mailed to the customer.

We apologize for the inconvenience and frustration our customer
experienced. We have partnered with our customers local store and they will be
following up directly with our customer.

Our records show a return for Kohls.com order #[redacted] was processed on 10/27/15, back to the customer's Kohl's Charge account. We advise the customer to log in to their My Kohl's Charge account , or review their next statement for confirmation. Additionally, on 11/12/15, we processed the...

anticipated shipping credit for $20.29, back to the customer's Kohl's Charge account. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

We need more information if a receipt is not able to be provided. Can the customer specify the date and which store location the return was completed at, if possible, and the amount?

We stand by our previous response. If the customer requests to speak with someone directly regarding the matter, they may contact us at ###-###-####.

We
apologize for the disappointment. Our records indicate the Kohls.com order
ending in 6530 was delivered, on January 22, within the specified 3 to 6
business day time frame.  As such, we respectfully decline the desired
settlement request and consider this matter resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Cong **

Our records show the credit has already posted to the customer's account. We advise the customer to log into their My Kohl's Charge account, or review their next billing statement to confirm the credit.