Moore-Built Construction & Restoration, Inc.

Our rebate department has agreed to mail our customer another $48.00 rebate card as agreed. Please advise our customer to allow 4-6 weeks to receive via USPS.

In order to research our customer's concern, more information is needed.• Please clarify which rewards were not receive.• Were these points earned on a specific order or numerous transactions?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The words “anticipated time frame” did not appear anywhere on my order.   It was simply shown that my order WOULD BE delivered between Dec. 8-15, giving Kohls.com (and their delivery service) a one week window.  I had exemplary delivery through other online stores during the same period so to simply blame it on the time of year or the shipping carriers indicates that Kohls.com does not feel they need to look toward improving, and that is unfortunate.
Regards,
Christine [redacted]

We have credited our customer an additional $276.99 , for a total credit in the amount of $1,345.37. Please allow an average of seven days for the credit to post to the customers Master Card ending in [redacted]. Additionally, a $250 credit will be applied to our customers next order, in compensation for the Kohl's Cash that was not earned. Our customer would need to call Kohls.com at 1-855-564-5705, and place an order via phone for the credit to be applied.

We have addressed our customer's concern previously. At this time, we consider this matter closed.

We apologize for the disappointment. Our records indicate
that our customer checked out as a "guest" on Kohls.com. As such, the
subsequent confirmation emails, including the earned Kohl's Cash, were sent to
the following email address, provided by her; [redacted]. To avoid
issues like...

this from happening again, please create future orders from the
Kohls.com shopping account. As a courtesy, we will honor $30.00 off a future
order. Please submit this order within seven days and respond back with the
order number. A credit for the referenced amount will then be generated to the original payment method within seven days from the date of credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If they had it in stock, then why didn't they ship it in the first place? Or in the second place?  I am continuing to be the victim of Kohl's unwillingness to do the right thing and to have sent the right item.  In short, in my communications with them before the Revdex.com and now with the Revdex.com they have been not been the least contrite and have offered no reasonable solution to this problem.  A good company would have gone out of their way to have made the customer feel wanted and respected.  Especially if they looked at their records, someone who was a good customer of their's until this point.I renew my plea of this complaint for them to own up for this mistake. Now since the item that was allegedly in stock is out of stock, I ask for compensation for the turmoil that they have put me through.  I thoroughly and emphatically reject their response to this issue.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowit is clear Kohls is not going to ever actually allow me to speak with a supervisor or address this complaint. As they haveadvised I have called them MULTIPLE times. Each time I am told a supervisor willcall me and they never do.I am worn out by them.  Pleaseclose the complaint and mark it as unresolved.  I do NOT accept this as resolved because nothing has actually happened  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My daughter, [redacted], recently filed a complaint with you regarding our experience with the wedding registry at Kohls Department Stores.  Their response (through you) is insufficient.  They have offered NOTHING to her for the horrible experience she and I have endured during the weeks prior to the wedding, and the situation is still going on.   They promised to forward the issue to some department, but that does not address myself or my daughter, and the experiences we are still having.   1.        Numerous friends and family have shared that they had difficulty both in store and online with navigating the wedding registry system at Kohls.  I personally wasted over an hour in the store attempting to purchase a gift (online)  through the registry.  Several Kohls employees attempted to assist me, and both gave up, suggesting the registry could be updated when I checked out with an item.  At checkout, the employee assured me the item would be shown as “purchased” on the registry.  It never did.  To this day, the item still shows as “1 needed”. 2.       My best friend, [redacted], purchased several gifts (for my daughters wedding) online from the registry in late August.  She received an email about 10 days later with the subject line saying “DELIVERED”. She deleted the email without reading it.   About 4 weeks after receiving that email, she gathered the courage to ask my daughter how she liked the gifts.  She felt terrible asking, but hadn’t received a Thank You note, and wanted to make sure everything arrived OK.  That’s when my daughter started asking around and realized she had not received ANY gifts from the registry that had been marked purchased, but had been ordered online.  She had only received Kohls purchases from people who had purchased items off the shelf, or had the items delivered to their homes, not delivred to the bride and groom. 3.        That same day my daughter and best friend BOTH contacted Kohls and were given the run around.  My friend was unable to find out the status of her purchases (over $100), and my daughter was told there was nothing Kohls could do.  4.       Kohls told my daughter that she would just have to contact all her wedding guest invitees and ask them if they purchased her a gift from Kohls.  REALLY????   Many of the invitees are family and friends that we do not have email addresses for.  That meant we would have to personally call these people and ask them if they purchased at gift!  WHO DOES THAT?????   To even suggest we make those calls, or send messages like that is HORRIBLE customer service.  Not to mention this was all about a week before the wedding!  My daughter was distraught at the thought of all the people that would need to be contacted and asked if they purchased her a gift.  In addition, for those like my best friend who had made purchases, my daughter could not send Thank You notes as the gifts never arrived.  5.       My best friend eventually received a Kohls gift card in the mail (2 months after her purchase) with a note that said the gifts had been returned as UNDELIVERABLE.   Rather strange since the email 2 months earlier said it had been delivered.  Had she not inquired with my daughter about receiving the gift, she would have assumed the gift was not wanted.  My friend was unable to reorder through the registry because it said the gift had been purchased already.  6.       As far as we know, there is still one outstanding order from a relative that has not been received. The purchase was made in late July.  I have not been able to reach the purchaser to determine if the gift was returned to Kohls, if they received a credit of any kind, or what the status is. 7.       The problems:  There is no way to track who purchased what items, where they were shipped, or what the status of the shipment is.  The registry is a joke.  It just doesn’t work.  The employees are unable to help….from the store staff, all the way up to the customer service department supervisors.  8.       I worked for Kohls Department Stores in the Woodbridge VA store for several years.  I know as a former employee of Kohls, and a frequent shopper in their stores, how important customer service is. I remember their motto, “The customer is always right”.    I am personally offended by the way this issue has been handled, and the lack of appropriate response from Kohls.  As all business people know, a dissatisfied customer will tell many people about a bad experience.  I am a small business owner myself and I know how quick and easy it is for an angry customer to express their unhappiness through social media.  I have chosen not to go that route on this issue…..yet.  I prefer to seek resolution, and give people and/or companies the opportunity to make things right. 9.       Kohls now has the opportunity to “make things right”.   First of all, my daughter deserves a formal apology from the highest source in Kohls.  Second, they should offer her compensation for the horrible experience she has been going through trying to sort this all out.  It was terribly embarrassing for a bride to have to contact people and inquire about their gift purchases.  Not only did this imply a gift was now expected, but if one was purchased through the Kohls registry they had to be told they would most likely have to reorder the gift!!! 10.   Last of all, Kohls needs to look into their entire gift registry system. The in store Kiosks, store check out, as well as the online system is not functioning efficiently or properly.  Purchases that are being shipped to a different address (than the purchaser) need to be tracked throughout the process.  Shipments should include the purchasers contact information as well as the recipient’s contact  information.  Had my daughters contact information been available to the shippers PERHAPS she would have been contacted when the first shipment went astray.  Kohls also needs to make sure all employees in their stores know how to work the registry system, and if there’s an issue a manager or someone with a better understanding of the system needs to get involved.   My daughter and I look forward to a prompt an appropriate response from Kohls.   [redacted] ###-###-#### [redacted]

We thank the customer for their feedback involving the associate in our Executive Offices. We will review our customer's concern and coach internally with management.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 11855141, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Paul K[redacted]SHIPMENT ACTIVITYNOV 29, 08:20 AMDelivered -If you look at shipping confirmation number and track it.  Its clearly says it made it to buffalo, ny.  But, at the FEDEX location it was sent back.  Do from damage.  It is in Minnesota.  FEDEX  sent it back to st. paul MN.  When I called Kohls customer service they where able to see it on the computer.  Now all sudden you can't.  I forward what was sent to me from FEDEX clearly saying that FEDEX had sent it back due to damage.  It was delivered back to kohls.      Saint Paul, MNNOV 29, 02:15 AMOn FedEx vehicle for delivery SAINT PAUL, MNNOV 29, 02:11 AMAt local FedEx facility SAINT PAUL, MNNOV 27, 09:54 PMArrived at FedEx location SAINT PAUL, MNNOV 27, 02:45 PMIn transit MAHTOMEDI, MNNOV 26, 07:49 PMIn transit PORTAGE, INNOV 26, 08:47 AMDeparted FedEx location SYRACUSE, NYNOV 26, 03:31 AMArrived at FedEx location SYRACUSE, NYNOV 25, 09:43 PMDeparted FedEx location BUFFALO, NYNOV 25, 11:32 AMReturning package to shipper Damaged in transit - Unable to deliver shipment - Returning to shipper BUFFALO, NYNOV 25, 10:35 AMDelivery exception Damaged, handling per shipper instructions BUFFALO, NYNOV 24, 03:40 AMAt local FedEx facility BUFFALO, NYNOV 24, 12:52 AMArrived at FedEx location BUFFALO, NYNOV 23, 07:01 PMIn transit ELYRIA, OHNOV 23, 05:46 AMDeparted FedEx location SAINT PAUL, MNNOV 22, 04:37 PMArrived at FedEx location SAINT PAUL, MNNOV 22, 04:02 PMPicked up SAINT PAUL, MNNOV 22, 03:54 PMShipment information sent to FedEx Tracking Number 784726749836HAVE QUESTIONS? GET ANSWER

We have processed a full refund for our customer. The return will be applied in 2 amounts, one for $601.67 and another for $328.50 will be applied to the Kohl's Charge ending in [redacted]. We are also emailing our customer $10.00 Kohl's Cash. Please advise our customer to allow 3-5 business days for it...

to reflect.

We are more than happy to research our customer concerns. Is the customer able to provide an order number so we may research further.

We apologize for the inconvenience and frustration our customer experienced with online Order 798936096. We have confirmed a credit in the amount of $16.57 has been applied to the Visa ending in 3795 on March 21, 2017. Please advise our customer to allow 7-10 business days for it to reflect.

We apologize
for our customers frustration. We have provided a credit to our customers VISA
card ending in [redacted], in the amount of $44.94, on September 14, 2017. This will
post to our customers account in an average of seven days. Once this credit
posts, our customer is more than welcome to reorder the item.

We apologize for the inconvenience you experienced regarding
online Order 5[redacted]. We did research your concern and we agree, the package
should have been delivered by July 27, 2016 according to the time frame
specified on Kohls.com. I will be happy to forward your inquiry to upper
management...

so we may research further on our end as well as with the companies
we use for shipping. For the inconvenience, I would like to offer the customer
a couple of 30% coupons; we just need the customer to confirm a mailing
address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I needed a chance to read and reply to this request !This was a a error on kohls and I know they were able to credit my account - they chose not to because they get away with doing bad business - I don't not agree with this out come ! I will be pulling my account with kohls and telling all about how the steal
Regards,
[redacted]

We apologize for the inconvenience the customer experienced
with Order 2093251842. Unfortunately, we no longer have the jacket in stock. We
did process a return in the amount of $41.02 to the customer's MasterCard
ending in 1424. If you wish to reorder when it becomes available, we will be
more...

than happy to honor free shipping and a 30% discount (exclusions may
apply).

We appreciate the customer sending in the requested information. We have applied a $5.00 to the customer's Kohl's Charge ending in 6481.

We apologize for any inconvenience the customer experienced
in regards to online order 5499466501. We have processed a full refund for the
inconvenience in the amount of $75.40. This will be applied to the Kohl's
Charge ending in 9073. We also will be partnering with upper management in
regards...

to the order. We can confirm the customer did enter the correct
address, but somehow the system did change it over. We will definitely be
looking into this for our customer.