Moore-Built Construction & Restoration, Inc.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The reason why these exclusions are in place is because of contract terms we have with specific vendors. We are very transparent in regards to what items are excluded from coupons. The details of the exclusions, as well as the specific products, are listed on the back of our coupons. For a full list...

of exclusions, our customer is welcome to visit: https://cs.kohls.com/app/answers/detail/a_id/1086/~/exclusions.

We apologize for the customer’s confusion. There are very specific dates that customers can either earn or redeem Kohl’s Cash. These dates are listed on our advertisements; and when offered, on our Kohls.com landing page. We cannot generate a Kohl’s Cash certificate on a purchase that was not made...

during an earning period.

We are more than happy to research our customer's concern. We will partner with our online department and once a response is received, we will follow up with our customer. We apologize for the frustration and inconvenience our customer experienced with their online order.

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provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

A credit for $6.30 was processed back to the customer's account on 11/30/15. We advise the customer to log in to their My Kohl's Charge account, or review their next billing statement to confirm the credit.

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Kerri [redacted]

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11750894, and find that this resolution is satisfactory to me. 
Regards,
Stacey C[redacted]

Our customers are welcome to use Kohl’s Cash passed the expiration date, if it is within 10 days of the expiration date. As our customer surpassed this grace period, we respectfully decline any request for reimbursement.

Our records indicate we received the customer complaint through another channel and have addressed her concerns. Our research shows the mis-shipped order was not due to a Kohl's error. The customer has been informed we are unable to accommodate her request for a refund.

Our records show the customer was contacted an Advisor in the Executive office. The customer was advised to keep the merchandise and a return credit was processed. Additionally, the customer declined the offer to process a new order.

We apologize for the disappointment. On January 31, we were able to link the returned merchandise with the original purchase. As such, we issued out a check in the amount of $162.81, which will be delivered, via mail, in an average of 7-14 business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I don't understand why my order was processed as a refund when I did not request this to be done. I was TOLD by your REPS that my item would be shipped before Christmas.  NO ONE STATED IT WOULD BE PROCESSED AS A REFUND!!!! I do not feel I should repurchase this item when it was your error and not mine. Poor customer service.....
Regards,
[redacted]

We advise the customer to attach a screenshot
of the sale price in question, as our records do not indicate a difference in
price.

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Revdex.com:I accept this response with reserve.  This is poor business.  I will not be doing any business with Kohl's.com.  I also would like to know why it takes so long to receive the refund that wasn't supposed to be charged to me.  I will be cancelling my account with Kohl's.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To further investigate this concern, please have our customer respond with the Kohls.com order number.

Thank You for your help , the amount I used on gift card was$108.82 The master card amount is correct. Can Kohls please correct the gift card amount.  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amos [redacted]the mattress was picked up by ups today 2/08/2016 . When my account is credited , then I will be satisfied .