Moore-Built Construction & Restoration, Inc.

We regret to learn the customer did not receive their anticipated
merchandise. Our records show the customer was notified on 02/08/16 that a
return request was initiated. We advise the customer to allow 10-14 business
days to receive this. We apologize for any inconvenience.

We understand the customer's frustration, and are happy to honor the original price paid for the item on a new Kohls.com order. Regrettably, orders are unable to be processed without a valid form of tender.  We apologize for any additional disappointment.

We have processed a return for Kohls.com order #4248935765 on 12/29/15. We advise our customer to allow 10-14 business days for the credit to appear. Additionally, we advise the customer to update their Kohls.com shopping account log in information, as well as their shipping address. We apologize...

for any inconvenience.

We apologize
for our customer's frustrationWe have processed a credit in the amount of
$to her VISA ending in 8189, which will post in an average of seven days
We have also emailed $Kohl's Cash to our customer with a redemption period
of days.
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As Kohl's Cash is considered a dollar off coupon, and not legal tender, it is unable to be used to purchase Kohl's Cares merchandise, charitable items or gift cards. As such, we consider this matter closed.

We
apologize for the disappointment. On December 26, our records indicate the
Kohls.com order ending in [redacted] was credited in the amount of $40.00, which will
post in an average of seven days to the VISA card ending in 0998. The customer
is more than welcome to return the product to any...

Kohl's store for a refund;
however, we respectfully decline the request to be reimbursed an additional
$40.00.

We will be happy to look into our customer's concern. More information is needed. • Does the customer have a tracking number we can reference.

We regret the customer did not receive their merchandise in the anticipated time frame. Our records show a refund for the shipping cost was processed back to the customer's Master Card ending in [redacted] on 01/13/16. Additionally, the tracking information shows the order was delivered on 01/18/16. We...

apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would prefer the credit to my card rather than placing the order via the phone. The customer service I received was such a bad experience, I'd prefer not to deal with it again.
Regards,
[redacted]

Thank you for attaching confirmation page. We apologize for
the inconvenience cause by order 868973451, and have applied a credit for the 6
items sent to the incorrect address. We have processed a credit for $130.85 to
the Kohl's Charge ending in 5936.

Upon review of our customer's concern , it does show he has reached out to our Executive Offices and is working with an advisor directly. At this time, we consider this matter closed.

It appears the store took the proper action to resolve the matter
by providing alternate merchandise. Unfortunately, we are unable to accommodate
the customer’s request for the original product, as it is no longer available. We
apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We were informed that kohls would send ups to retrieve the packages and that we would be refunded once they have the packages back in their possession. They contacted us today and scheduled pickup for tomorrow. This case is not resolved until I recieve confirmation that my account has been refunded, which has not happened yet. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below Most of the refund has been processed but there is still a balance of $3.59 that needs to be refunded. 
Regards,
[redacted]

We will be more than happy to research our customers concern. Can the customer please confirm the items missing from the order so we can look into the missing items.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], that they will do more research and work to resolve my complaint.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I would have to pay an additional shipping charge, and place a new order at full price with the expectation that I would receive a price adjustment. I don't have faith that Kohl's will process the price adjustment, and shipping is an additional $9. Kohl's cancelled a portion of my original order saying the item was out of stock, when it was listed as being in stock on their website at the time of the order. They did not give me time to use my Kohl's cash on another order because by the time they notified me of the cancellation, the Kohl's cash amount had expired. This is entirely Kohl's fault, but most of their emails to me insinuate that I let the Kohl's cash expire, or I made a mistake in ordering. They should be able to apply the price adjustment to a previous order (resulting in a refund) instead of making me order something new with an additional shipping charge.
Regards,
[redacted]

Upon review of our customer's concern, it shows our customer placed
her order on December 11, 2016. The customer reached out to customer service on
December 12, 2016, to advise us of the address. Our customer's have a 30 minute
window to edit or cancel an order. The shipping address is...

provided on the order
confirmation once the order is submitted. Unfortunately, our customer is still
responsible for the package. 
 
[redacted]

Our
records indicate we received the customer’s complaint through our CFPB portal.
The customer’s concerns were addressed via letter on August 5, 2015.  As previously stated we advise the customer to
allow 10-14 business days to receive the gift card.

Please redirect
Complaint ID...

#[redacted] to the Capital
One portal as it references a complaint in relation to the credit card
terms.  Please remove from the Kohl's portal.