Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:Thank you for taking the time to help me with this matter.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We sincerely apologize for the lack of assistance our customer is receiving. Since we are able to verify our customers purchase, and they qualified for the rebate, please advise our customer, we will send a gift card in the mail to compensate for the monetary loss of the rebate.  We will send...

the gift card to the mailing address listed on their Revdex.com complaint.

The
following information is provided at www.kohls.com.
While Kohl's strives to provide accurate product and pricing information,
unintentional pricing or typographical errors may occur. Kohl's reserves the
right to correct any errors, inaccuracies or omissions and to change or...

update
information (including, without limitation, information related to text,
pricing, availability and product descriptions) at any time without notice
(including after you submitted your orderand confirmation was received). Our
records indicate the earphones were returned for a full refund on December 30,
2015. We apologize for the inconvenience our customer has experienced.

We
apologize for the delay and disappointment. On February...

12, Kohl's Corporate Refund issued a Kohl's
Merchandise Credit (KMC) in the amount of $162.36, via mail, which will be
delivered within 7-14 business days.

Kohl's reserves
the right to correct any errors, inaccuracies or omissions and to change or
update information (including, without limitation, information related to text,
pricing, availability and product descriptions) at any time without notice
(including after you submitted your order and confirmation was received). Regrettably
this was not a Kohl’s Cash earning period. We apologize for any disappointment.

Our records indicate we received her complaint through a different
channel and have addressed her concerns. The customer has been advised she has received all the appropriate return credit.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Unbelievable!!!!!  I will never buy from them again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]the order number could be viewed under my customer account using the information provided to the Revdex.com. The order number is 7751880243. As of today I still have not been refunded and the package was sent back by the person that received it on 2/23/17.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is not acceptable that it takes so long to issue a refund. There is no email which indicates that the refund was processed.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The dates may be set by manufacturer, however Kohl's had the deceptive advertising. The ad started 11/23, and had stated price that included rebate that started only on 11/25. 
Regards,
[redacted]

We apologize for the disappointment. We verified the Kohls.com order ending in [redacted] was lost in transit. As such, on December 19, we credited the full order in the amount of $60.20, which will post to the Master Card ending in [redacted] in an average of seven days.

We regret the customer's order did not arrived in the initial provided timeframe. Due to the time of year, retailers and carriers may experience delays. Our records show Kohls.com order #[redacted] was delivered on 12/15/15. If the customer no longer desires the merchandise, we advise the customer...

to return the merchandise at her local store for a refund. We apologize for any disappointment.

As
we have implemented a fix in regards to this error, our vendor has reshipped
the correct color legging to the customer. Accordingly, the package is
scheduled to be delivered, via USPS, on February 3. For their reference, the tracking
number for this shipment is; 94[redacted]82[redacted].

We apologize for the disappointment. While in most cases we attempt to have enough inventory of a product, there are times when demand may exceed the inventory we have on hand, thus forcing us to cancel a product from being shipped. However, our records indicate that on November 29, the order was...

recreated by you, and subsequently delivered on December 1. We also price adjusted this item to match the original sale price, in the amount of $129.99 with an additional 15% off discount.

Once the redemption dates have passed, Kohls.com and our store registers will no longer accept Kohl's Cash. In the past, stores may have made an exception to our policy to honor expired coupons; however, going forward this will not be the case and our policy will now be enforced. Regrettably, we are...

unable to accommodate your request to honor the Kohl's Cash. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Not at all satisfied with result, as I was never emailed prepaid return shipping label as told by customer service.  Also, inconvenienced to return in my own behalf.  Also, when I attempted to call to place new order rather than a new one automatically shipped as I was originally told, customer service gave me hassle regarding placing order at original price and then emailing order number and they will "adjust" to honor sale price but not give me the new discount that was going on...even after having such awful experience.  Ridiculous and incompetent service.  
Regards,
[redacted]

We called the customer directly and advised the him we will be sending him a gift card in the amount of $250.00 to resolve our customer's issue.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I want to let you know that I pushed I do not accept this response in error to my Kohl's complaint. I misread what they wrote and initially believed they were subtracting $18.01 from my amount due. I would like to accept this as resolved and apologize for the misunderstanding.
Regards,
[redacted]

We apologize for any inconvenience and frustration our customer experienced in regards to Order 5187141796. We did apply the complete balance to the 4 gift cards tendered on the cancelled order.[redacted] - $100.00[redacted] - $100.00[redacted] - $500.00[redacted]...

- $484.51

We apologize for the inconvenience and frustration the customer experienced when making a return at her local store. I will be happy to mail out a $40.00 gift card to our customer to the address provided on the initial complaint.  Please allow 7-10 business days to receive.