Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However. I find Kohl's response that the item I purchased was not eligible for a rebate incorrect.  The rebate form, packing slip, and UPC code I mailed in clearly state that American Tourister Burst model hard or soft side luggage are eligible for the rebate.  These documents are attached with my response. 
Regards,
Diane [redacted]

We regret to learn that the coat ordered was not available when the order was being fulfilled. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock...

amounts from our vendors. We apologize for any inconvenience this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I just checked and see they did process the request just this week.  Although, that's over a month after the whole situation occurred and was WAY too delayed and late in my opinion. I now am aware of how the company does business and will never be ordering from them again.  So, as far as i'm concerned this was the last part of the almost 6 week long nightmare to be finally completed.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Yes, I received an email from Kohl's, stating they had credited my account for $50+. However, they have not addressed the issue of the interest and non payment fees my Kohl's credit card accrued, due to their dragging their feet on this matter. Had they taken care of this matter in a timely manner, (not taking almost 3 months to credit my account)...none of these fees would have occurred. Trust me, like Kohl's, I want to close the book on this matter..and as soon as they do the right thing and cancel the fees, on my credit card, due to their mishandling of the matter. I will gladly, be done with Kohl's FOREVER. I will never do business with them again.  They do not value me as a customer, so I will not spend my hard earned money with them. Oh, and  to expose there tactics, the refund they are referring to in this letter, is for merchandise I returned to a Kohl's store...not three lost package, I never received...but the headache isn't worth it....almost 3 months of this foolishness. I have never encountered such pathetic customer service. I just want those fees taken care of, and they can be done with me...as my family friends, and myself are with them. Ps....it's really hilarious, I keep saying I don't want a rebate or Kohl's cash...and they continue to bring it up. It just shows they don't even care enough about there customers to actually deal with the matter...Pathetic. I did not create this situation
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Linda [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience the customer experienced. Kohl's return policy is posted in our Customer Service areas, on the back of our
sales receipts, and on our website at www.kohls.com for our customers'
convenience.The following is an overview of our return policy:With a original...

receipt:•A cash or credit refund based on your method of
payment•An even exchange•A Kohl's Merchandise Credit•A
corporate-issued refundWith a gift receipt:•A Kohl's Merchandise
Credit•An even exchange•A corporate-issued refundWithout a
receipt:•A full refund on your original tender if you paid with a Kohl's
Charge or any other major credit card•An even exchange•A Kohl's
Merchandise Credit based on the lowest 13-week sale price•A corporate-issued
refundIf the original purchase was made using a check, the customer will
receive cash if you have your original receipt. Without your receipt, you will
receive a KMC based on the above policy.For your security, we may ask
for a valid form of identification.

Please inform our cus[redacted]er he was reimbursed accordingly in the amount of $35.43 for the missing SKU. He is welcome to reorder the same item for the same price, $64.99, that he purchased it for on November 24, 2016. Please have our cus[redacted]er give Kohls.com a call at ###-###-#### so we can place the...

order for him, and honor the sale price.

I am not satisfied with Kohl's response about order processing. I would expect they should at least offer a substitute item that is similar in cost/style to replace the item they cancelled. Again the order was cancelled after verbal confirmation with one of their sales associates. The order was not cancelled at the end of order processing with the sales associate as would be expected as Kohl's states this is when you sometimes find out an item is not available or their was a problem with your order. Order was place and verbal confirmation given over the phone. The order was cancelled sometime after (time frame unknown) and again for no apparent reason. thank you.

The customer is indeed allowed to provide feedback at the number provided, as there is no designated "Complaint Department." Additionally, all Revdex.com complaints are addressed by the Executive Office. Please know that the feedback has reached a high level and has been forwarded to the appropriate departments for their internal review.  Once again we sincerely apologize for any inconvenience.

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount of
$167.18 for the mis-shipped Kohls.com order [redacted]. We advise our customer
to allow 10-14 business days for the credit to appear on her Kohl’s Charge
account.

We
apologize for our customers frustration. We have opened a ticket with our IT partners
regarding our customer being unable to access her Kohls.com shopping account. We will be in contact with our customer via phone, within 7-10 days,
regarding the resolution.

We
deeply apologize for the frustration; however, we stand behind the previous
resolution, and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The client referenced the flyer and quantities within the store.  This issue pertained to inventory ONLINE and not within a store.  They clearly did not read the complaint or look into it at all.  To further complicate things, since I submitted this complaint, the remaining portion of my order was never shipped nor was it communicated to me that it would not shipped.  However, I was billed for the item.  In discussions with other patrons of this website, this is NOT an isolated incident and happens too often for a store of this size.   I again request that they look into this matter and determine that how in a digital world, they can sell inventory that they do not have.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer
experienced with her online Order 7433436187. We have applied the additional
credit in the amount of $1.02 to the Visa ending in [redacted] Please advise our
customer to allow 7-10 business days for it to reflect.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
Im not sure why they informed you that they were not at fault, however they did finally correct their mistake by sending UPS to retrieve the package which they delivered to the wrong address and they also refunded me, after many correspondences back and forth with their executive team.
Regards,
[redacted]

Revdex.com:
Yout didn't any of those items in that area. You only had Nike socks on that display. I will just take this forth by open a case with the GOV complain  board. I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The Kohls.com website clearly showed that I had selected the "Dove" color for the batch towels, but after I submitted the order their system changed my color selection. I want to speak with the actual Kohls Corporate Customer Service Manager about this extremely poor customer service.
Regards,
[redacted]

We stand by our previous statement. We would appreciate it if the
customer would send in a copy of her bank statement showing this transaction
cleared twice.  Once that is received, we can assist our customer with their
concern accordingly.

We have submitted a UPS pickup request for the table. The tracking number is [redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Provided this discount is actually applied this time. I was told two times already that it was done and it wasn’t. 
Regards,
[redacted]