Moore-Built Construction & Restoration, Inc.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have applied a $84.00 credit to our customers Kohl's Charge ending in [redacted]. Please advise our customer to allow 3-5 business days for it to post.

We have
processed a credit back to our customer’s Kohl’s Charge account ending in [redacted].
We advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A refund for the missing items was not your choice.  I had already contacted Discover.  My complaint was about the poor customer service after the fact, which was not addressed.  Given the handling of this problem, do you expect me to continue shopping with Kohl's?  I spent unnecessary time getting nowhere with customer service representatives who merely read from a script and didn't pay attention to my concerns.If you believe your handling of this matter is satisfactory, I will take my business elsewhere.
[redacted]

We would like to thank you for contacting Kohl's Department Stores about our Black Friday ad. We regret to learn that the advertised television was not available when you visited our store. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on...

occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. Some merchandise may not be available at every store and merchandise or promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. In the case of our recent Black Friday ad, we included a disclaimer stating that merchandise specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Problem now is, due to kohls negligence the rug will either be not delivered or damaged due to storm. So without confirmation that they will fix this should either issue occur then I have no other option but to escalate this to the attorney general. Please forward my response to kohls. This is the worst treatment I have ever had. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Please redirect Complaint ID #11857150 to the Capital One portal as it references a complaint in relation to the credit card terms.  Please remove from the Kohl's portal.

Regrettably without the accompanying proof of purchase we are unable to provide any additional credit. At this time we stand by our offer of $90.28 in the form of a Kohl’s Merchandise Credit.

We regret to hear the customer was not able to redeem her earned Kohl's Cash coupon. We are more than happy to either apply the $150.00 credit to Kohls.com order #[redacted], or to a future Kohls.com order. We advise the customer reply with her preference. We apologize for any inconvenience.

The
cashier was correct with voiding out our customers transaction. After our
customer used his $20.00 Kohl's Cash coupon, his transaction fell beneath the
$30 threshold, thus not meeting the requirements to use the coupon.

We
deeply apologize for the disappointment. On January 9, we refunded the full
order in the amount of $22.15, which will post to the Kohl's Charge card ending
in 7600 in an average of seven days. As we do not need this item back, please
donate it.

We
deeply apologize for the embarrassment. Please know that applicable feedback
will be sent to the Lawrence, IN Kohl's location for corrective action
purposes, in hopes that instances such as this do not happen again. However, we
respectfully decline the request to be compensated.

We are unable to address the customer's concerns with the provided information. At this time we advise the customer to respond with their Kohls.com order number, as well as the UPC or SKU number for further research.

We have processed a credit for $21.60 back to Kohls.com order #4180539774. This credit will go back to the customer's VISA ending in 1945. We advise our customer to allow 10-14 business days for the credit to appear.

We have applied a credit in the amount of $29.81 to the customers Kohl's Charge ending in [redacted] The customer will also be receiving credits in the following amounts:$7.81$11.01$9.13-already applied$20.34-already appliedThis is the full amount of Order 7605891813. Please advise our customer to allow...

3-5 business days for the remaining credits to post.

We apologize for the frustration this has
caused our customer. Per the Kohls.com Terms and Conditions, we reserve the
right to cancel an order at any time. As such, we respectfully decline our
customers request to fulfill and deliver this order. While we understand at
times there might be long...

hold times, please have our customer
contact our fraud department at ###-###-#### to discuss in further detail.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This resolved nothing. They don't give me months to pay the bill. They should have been coached after the first incident. I purchase item to wear not wait to return months later! I took a picture of the tag the third time! Ordering online is not any better because Kohl's don't take the time to package items for shipping. They are just thrown in a bag and sent to you like picture number two and three!
Regards,
[redacted]

We have attempted to contact our customer directly to address her concern. We will be happy to speak to our customer and resolve her inquiry.

We have processed a return for Kohls.com order on 12/24/15. Additionally, we are not able to reactivate Kohl's Cash, therefor me have processed a credit for the coupons back to the customer's account. We advise our customer to allow 10-14 business days for the credits. We apologize for any...

inconvenience.

We regret to hear of the customer's recent Kohls.com frustrations. Our records show return credits for Kohls.com order #[redacted] were processed on 12/10/15 and 12/12/15, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days to receive...

these. Additionally, any complaint filed through the Revdex.com will be addressed through the Revdex.com. If the customer would like to speak with someone directly regarding their frustrations, they may reach us at ###-###-####. We apologize for any additional disappointment.