Moore-Built Construction & Restoration, Inc.

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update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We regret to hear the customer did not receive the desired merchandise. Regrettably this item is not shipped from a Kohl's warehouse, but directly from the vendor. At this time our records show a return for the merchandise was processed on 12/03/15. We apologize for any disappointment, and will...

forward the feedback to the appropriate channel.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is no way to determine that I was NOT going to receive them when I placed my order.  This is where you are deceptive.  I only purchased from your site because of the kohls cash rewards. There is NOTHING when I was purchasing that states that I would NOT get them.  It should say.. your item is not eligible for the Kohls Cash Rewards Program.  It didn't! 
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with her most recent Kohls.com order. It does show that we did process a refund on November 28, 2016 to the Visa ending in 2749 in the amount of $22.00. Please advise our customer to allow 7-10 business days for it to reflect on their...

credit card.

On
February 19, we resolved this for the customer via the Revdex.com. In our resolution
we stated that we issued $40.00 worth of Yes2You (Y2Y) Reward points, in
compensation for the lost Kohl's Cash, which will be sent, via email, on March
1 and will be redeemable through March 31. As such, we consider...

this matter
resolved.

We apologize for the inconvenience and frustration our customer experienced due to her return. We have confirmed that our customer is working directly with her local store to address her concern and assist with the refund going forward.

We need more information in regards to our customer's concern. Please have our customer provide their Yes 2 You Rewards number, so we can verify why the account is locked out.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I WANT MY FULL REFUND to the card I paid with.  That is $34.01!!  I DO NOT want any refund as part of Kohl's cash.  I WANT MY MONEY BACK IN MY BANK ACCOUNT!  If you want to offer the $11 and $30 in addition to A FULL REFUND, I will accept that.  REFUND MY $34.01 TO THE CARD I PAID WITH!!!  There is NO reason to refund any of it to Kohl's Cash!!!!
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined...

that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] it spacifically said in stock at the Tyler store listed at 16.00 that is the same as an advertisement and should be treated as such, this is the worst time of year to ignore this type of issue with the holiday shopping season upon us. I will take this to social media and national news media if not handled within 24 hours

Our rebate department has agreed to mail our customer a rebate in the amount of $24.00 with tracking number 751839558. Please advise our customer to allow 4-6 weeks to receive.

We have processed a return for Kohls.com order #4175502879 on 12/29/15. We advise our customer to allow 10-14 business days for the credit. We apologize for any inconvenience.

We apologize for the disappointment. As a 15% off transaction discount was used, the purchase price for this item was $29.73. As a courtesy, on December 30, we credited the item for this amount, which will post in an average of seven days to the Master Card ending in 8200. If the product proved to...

be defective, please discard the item.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had already sent in my rebate request and was rejected. Attached, I have included the rebate sent proof with rejection email and chat with representative of my initial complaint. Also, I have attached the advertisement picture that shows an enticement to buy the most expensive piece of luggage to get the $50 visa prepaid card which is what I am needing to resolve this. Additionally, I know I was eligible for this or the rebate form would not have printed out at the register where the clerk again confirmed I would be getting it.
Regards,
[redacted]

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for any inconvenience the customer experienced, due to their most recent Kohls.com order. Unfortunately, in order for the items to be resent, the customer would need to place a new order for the merchandise. We are willing to honor the same discounts and promotions as Order 5008876800.

We just need information if possible. It appears the item was reordered for our customer and we have honored previous pricing for the reorder.  It appears the original order was never fulfilled by our fulfillment center. We apologize for the inconvenience and frustration our customer experienced.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Kohl's requested further information.  I have attached 4 images of the item.  I had disassembled it to put it back in the box to take it to the store.  I can re-assemble it if that type of image is required.  Please advise on this.The store I sent to was:  1505 Springfield Dr. Chico CA  Thank you and please advise of further steps.  Regards,  [redacted] Kohl's Chico1505 Springfield DrChico, CA 95928Kohl's Chico1505 Springfield DrChico, CA 95928

We apologize for our customer’s
frustration. We have credited our customer accordingly for the missing items,
in the amount of $17.09 to her VISA ending in 3547. A Kohl's gift card in the
amount of $100.00 will also be sent via mail to our customers address in an
average of 15 business days. Our...

customer is more than welcome to reorder the
missing items at her earliest convenience.

We apologize for the inconvenience, but the items were returned due to the fit. The customer is still responsible for the shipping on her order since it is not a Kohl's error.

Revdex.com:Two complaints were made directly to Kohls. Both instances I asked that my complaint be escalated. Both times I was told I'd be contacted within 48 hours. I was never contacted. I still have received no correspondence regarding this matter other than through this complaint. Kohls is extremely poor with customer care. At no point was any sort of compensation offered. I had to fight to get refunded for items that were sent to the wrong person. Despite kohls recognizing that they sent my items to the wrong person, I was told I wouldn't receive a refund unless the woman returned them. So I would've remained charged for the items had this woman not contacted me and sent the items back. This is beyond poor customer service. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]