Moore-Built Construction & Restoration, Inc.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11756980, and find that this resolution is partially satisfactory to me.  I will review and check if correct credit will be reflected on my account.  Still they also need to refund me 25.00 shipping charge for the item that was never sent or delivered by them. 
Regards,
Carlos V[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[They kept the rebate on the site well after they were made aware of the expiration..]
Regards,
[redacted]

We are very sorry to learn that your order did not arrive by the guaranteed December 24th delivery date. We certainly understand your disappointment and we would be happy to look into this for you. It appears that on December 21, 2016, we did credit you $21.83 for shipping. Please allow 35 business...

days for it to appear on your credit card statement.

I am very dissatisfied with Kohls I made approximately 30 phone calls and was told a different story every time when all along my ring was out of stock

Kohl’s apologizes for any confusion. The only way Kohl’s can combine receipts is for the customer to return all of the items, and then repurchase them all again on the same receipt. This will allow the register to generate a Kohl’s Cash coupon on her entire purchasing balance.Please keep in mind,...

the $10 off of $30 coupon our customer used on her transitions on March 13th is only one per customer. If she chooses to combine receipts then the coupon will only be applied once to her total balance.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was in contact with a woman from Kohls.com corporate office. She ensured my complaint was handled and resolved. My item was subsequently delivered and no further action is needed. Please close this claim.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached my communications with the customer service department of Kohls, the last of which promised a refund would be awarded no later than November 10th 2016. Insisting that I wait any longer than I already have is not only unprofessional but also unfair. See attachments.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We would like to confirm that there is no
record of any known system error that would have prevented the customer from
using the Kohl's Cash before its expiration date. As a one-time courtesy we
have processed a $10 credit to the customer's Kohl's Charge ending in [redacted].

As the third party returned the items to the store, we would need their information. As such, please have him file a separate Revdex.com complaint with his information so we can further investigate this.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Had Kohl's handled this properly I would have never had to even file the complaint to begin with. Thank you for the resolution. 
Regards,
Nicole [redacted]

We apologize for the inconvenience our customer experienced due to Order 5396021571. We have processed a full refund in the amount of $50.25. This will be applied to the Kohl's Charge ending in 3042. Please allow 3-5 business days for the credit to post to their Kohl's card.

We
stand behind our previous resolution and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I contacted the customer service dept again to try and resolve the issue and have attached the chat message to this e-mail. My problem is you cannot choose to ship to two different addresses on the website and they shipped half to me, the other half to my father and they still want to charge me for shipping when I should of had free shipping to begin with and have to still reship this gift which will be close to $20 to get it there on time. I should of had free shipping not $17 or now discounted by $8 of which I have not seen a refund. When I contacted customer service they stated I would be getting a full refund via chat. Please see attached. This is the second huge shipping error I have had with Kohls and I will conact the Attorney General and media if necessary. I never complain to companies when things go slightly wrong but they have now messed up a birthday gift and now a christmas gift for family. Kohls needs to make this right. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
TThe last...

message had the order number in the message and the original complaint included the order number... for the 3rd time,7231636324  is the order number. Please stop stalling and read my responses because I have included the order number each and every time.
I have reviewed the response made by the business in reference to complaint ID 11875868, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Eva B[redacted]

We apologize for the disappointment. Our records indicate that an item in the Kohls.com order ending in 8833 was lost in transit. As such, on January 25, we issued a credit for this in the amount of $93.25, which will post to the Kohl's Charge card ending in 2807 in an average of seven days. Blue...

Kohl's Cash in the amount of $14.29 was also issued, via email, with a redemption period of 30 days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] If I place the order for the Apple Watch with my credit card, will the credit be applied toward my credit or what form of credit will I be getting back?
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.If and when I receive the merchandise credit of $90.28 I would gladly retract my complaint as promised. I have been a loyal customer of theirs for more than a decade and I feel I deserve more respect than I was provided with. Assuming I did not pay for items is very unethical and very unprofessional. I am okay in settling the disputed amount and taking a loss considering how pleasant kohl's customer service has been to me, and how they have provided me and my family with great quality merchandise throughout the years. 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]KOHLS JUST COPY-AND-PASTE THEIR FIRST RESPONSE. I HAVE ALREADY SPOKEN TO KOHLS ASSOCIATE AT THE PROVIDED NUMBER BUT SHE SAID SHE COULD NOT HELP ME AND TRANSFERRED ME TO THEIR ONLINE SHOPPING NUMBER, FOLLOWED WITH ENDLESS VERIFICATION OF IDENTITY AND ANOTHER TRANSFER. BY DOING THIS KOHLS IS DOING NOTHING BETTER THAN PISSING ON THEIR CUSTOMERS LIKE ME. I DO NOT ACCEPT THIS RESPONSE. NEVER WILL I DO. THANK YOU Revdex.com, YOU ARE HELPFUL BUT KOHLS IS NOT.
Regards,
Lina [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They don't answer any of my questions. I sent various emails to their support team, but they couldn't resolve my issue and I never had an access to their page. I don't think they provide any new information here 
Regards,
[redacted]