Moore-Built Construction & Restoration, Inc.

Kohl's apologizes for any frustration this may have caused the customer. All dates are printed on the coupon that is given to the customer. So as not to show disparate treatment Kohl's cannot honor the expired coupon.

We apologize for the inconvenience our customer experienced due to their rebate. Is the customer able to provide an order number or proof of purchase of the item, so we may review further on our end.

We apologize for the inconvenience our customer experienced with online Order 7020619852. Please advise our customer more information is needed in order for us to issue a return. Can the customer confirm which items were not received.

We apologize for our customers frustration. Please know that a credit was initiated to the customer on August 7 for the return in the amount of $168.19 to the American Express ending in 1930. Please be aware this can take an average of seven days to post.

Please know the customer was accommodated $30 on April 14, 2017 for the difference in price. This will be reflected in an average of seven days back to the VISA ending in 9760.

We are more than happy to research our customer's inquiry. Please have the customer provide the order numbers for the items in question so we may research further.

The customer needs to reply STOPALERTS, not only STOP to 56457.  That is the only way to stop mobile alerts.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However note that the policy in the Kohl's website is most misleading and not complete.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] we are not asking anything that is not genuine!!! fake diamond rings are provided by kohl's and they returned in kohl's cash which will expire in 30 days ? Do you think this is acceptable policy when we are not on fault and kohls are on wrong side due to cheating in diamond ring  with us . Even we respect their policy and we asked gift card instead kohl's cash so our money will not expire. I just want to know was that a wrong demand and by doing this kohl's is not only losing one customer but many!!!  May Be kohls corporation is doing this cheating purposefully as no one care for every single diamond check and they will make profit on that if somebody checked like me they will refund money and deduct kohls cash which will expire as they know once customer got cheated will not purchase again in kohls . 
Regards,
[redacted]

We are more than happy to research our customer's concern, but more information is needed. Please have the customer provide her mother's information.

We apologize for the inconvenience our customer experienced with Order 5735329486. We have processed a refund for our customer for the items that were not received. We will be mailing out our customer a KMC for $14.21 and also, $22.51 in Kohl's Cash was emailed to our customer to the following...

email:  [email protected].

We apologize for the disappointment. Our records indicate the order was canceled shortly after submitting it on November 26. While in most cases we attempt to have enough inventory of a product, there are times when demand may exceed the inventory we have on hand. As such, once the item becomes...

available to purchase you are welcome to place an order; however, we are unable to honor any price adjustments, or Kohl's Cash which would have been earned on previous sales.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,   this is if they apply the credit back to my credit card account asap,  and I do not have to call or complain again about this complaint.
[redacted]

Kohl's is unable to place orders via the Revdex.com portal. Our customer can
call our customer service number at ###-###-#### and reference incident 170524-012463, in which we noted the price honoring for her item to reflect her previous order. For the inconvenience and
frustration our customer experienced, we are more than happy to send our
customer a $50.00 gift card. If the customer agrees,  please have them reply
with their mailing address.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It did however take too long to issue the refund from the date of the lost package.  Thank you for finally taking care of this issue.
Regards,
[redacted]

Dear Kohl's
Thank you for the offer. I would love to process the new order, but you have $750 pending on my Kohl's card due to the cacnelled orders, and my limit is only $500. If you can release the pending auth's then I can move forward.  Furthermore, can I have a coupon code for the 30% off that you offered?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hi. I looked over the response. I have no way to access my account online as I do not have a copy of my card. I have sent away for one and will check my account after I receive it. The women I talked to did say that I have a zero balance. I am still receiving phone calls from Kohl's. I will wait before I either reject or accept the business' response.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hi. I wanted to follow up for the record. Kohl's sent me an apology and my $20.00 cash rebate. They said to keep the gift card and coupons for all the hassles. I hope you will include this in the public record for case [redacted]. I have copied the email below. Again, I thank the Revdex.com for your time and help. Have a great day The Lord has made for you!!! Sincerely, [redacted] II Good Afternoon Mr. [redacted], I am emailing in response to your complaint filed with Kohl's, which was forwarded to my attention in the Executive Office of Kohl’s for resolution. As it is my intent to provide our customers with quality service, I appreciate the opportunity to respond. Please know that the $20 Visa prepaid card was sent out to you on October 20, 2016. Please allow up to 15 days to receive this in the mail. After conducting our research, we can conclude you were initially eligible for this rebate, and was denied via a clerical error. Please keep the $25 Kohl's Merchandise Credit (KMC) as well as the coupons for your consideration. I apologize for the miscommunication, and hassle in regards to this. We will be responding the Department of Agriculture, Trade and Consumer Protection as well. Mr. [redacted], you are a valued customer and again regret the hassle this has caused you. If you require any further assistance please contact me at ###-###-####.
Regards,
[redacted]

Our records
indicate we received the customer’s complaint through a different channel and
the customer has been addressed. The customer has been informed who initiated
the suspension of their Kohl's Rewards account, and that we are unable to
reactivate your Kohl's Rewards access.

We have credited the $45.00 directly to the customer's account. We advise the customer to allow 24-72 hours for the credit to appear. We apologize for any additional disappointment.